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3.0 years
0 Lacs
New Delhi, Delhi, India
Remote
About the Role: We’re looking for a skilled FreeSWITCH Developer with deep experience in OpenSIPS and/or Kamailio to join our core VoIP engineering team. This is a hands-on role where you’ll architect, build, and maintain robust SIP-based communication systems. If solving complex signaling challenges and scaling VoIP infrastructure excites you, you’re in the right place. What You’ll Be Doing: - Build and maintain scalable VoIP services using FreeSWITCH. - Configure and manage SIP proxies (OpenSIPS, Kamailio) for routing, load balancing, and NAT traversal. - Develop and fine-tune dialplans, call flows, and scripts in Lua, Python, or JavaScript. - Troubleshoot signaling/media issues using tools like Wireshark, sngrep, and FreeSWITCH logs. - Integrate VoIP systems with external APIs, databases, CRMs, and billing platforms. - Ensure security, uptime, and scalability across the voice infrastructure. - Document systems and contribute to architectural decisions. What You Bring: - 3+ years working with FreeSWITCH in production environments. - Strong grasp of the SIP protocol and related RFCs. - Practical experience with OpenSIPS and/or Kamailio configuration. - Deep troubleshooting skills using tools like Wireshark, sngrep, HOMER/HEPIC. - Scripting experience (Lua, Bash, Python, JS). - Solid understanding of VoIP architecture, NAT traversal, and RTP handling. - Linux systems admin experience (Ubuntu, Debian, CentOS). Bonus Points For: - Experience integrating WebRTC. - Knowledge of rtpproxy, rtpengine. - Monitoring with Grafana, Prometheus, or HEPIC. - Containerized environments using Docker/Kubernetes. - Billing or CRM system integration experience. What You’ll Get - Competitive salary. - Flexible hours with remote work options. - Direct impact on production systems and architecture. - A chance to work with advanced VoIP technologies. - Smart, supportive teammates who love what they do. Ready to Apply? If you're passionate about VoIP and building high-performance SIP systems, we want to hear from you. Send your resume and a brief cover letter to info@riopath.com . Show more Show less
Posted 2 weeks ago
4.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
SoundHound AI believes every person should be able to interact naturally with the products around them—by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for industries ranging from automotive, restaurants, and retail to enterprise sectors such as financial institutions, insurance, and healthcare. Our solutions empower customers to extend their brand in new and meaningful ways, revolutionizing how businesses connect with their audiences. The Product Support Engineer II role requires deeper troubleshooting expertise and experience with voice-related technologies. This position involves handling escalated issues, in-depth analysis, and providing more advanced support for applications that include Java/JVM, Kubernetes, MySQL/Cassandra Database, Voice Processing, VoIP, or telephony components. In this role, you will: Address escalated issues from Level 1 support. Use advanced troubleshooting skills to diagnose issues with java applications, database, network connection, high availability, voice services, application performance, and connectivity. Investigate deeper technical issues specific to the Java runtime and Linux environment, including JVM tuning, memory management, thread analysis, and file permissions. Resolve complex issues related to application service failures, dependencies, and configuration settings. Knowledge of working on Kubernetes based application deployment and troubleshooting. Diagnose and resolve issues related to voice quality, latency, jitter, packet loss, SIP protocol errors, and connectivity within VoIP and telephony applications. Utilize voice network knowledge to address audio-related problems, including codec mismatches and session setup failures. Monitor the application’s performance, using tools such as Zabbix, Nagios, Prometheus, etc. and scripts to detect potential issues with CPU, memory, and network utilization that might impact voice quality or application stability. Identify trends and potential areas for optimization. Record and manage incidents thoroughly in the ticketing system, documenting root cause analysis, troubleshooting steps, and resolutions. Ensure accurate, detailed documentation for each issue to support continuous improvement and knowledge sharing. Recognize when issues require escalation to Level 3 or development teams, particularly for code-related issues, systemic performance bottlenecks, or deep voice protocol analysis. Provide clear, detailed handoff information for swift resolution. Support users in setting up and optimizing configurations, such as RBAC parameters, environment variables, file permissions, and Linux service settings. We would love to hear from you if: You have proficiency in troubleshooting Java-based applications, including experience with JVM optimization, garbage collection tuning, and interpreting Java exceptions or memory errors. You have proficiency in scripting languages such as Bash, Perl, and/or Python, with a focus on automating tasks, resolving issues, and optimizing system performance. You are familiar with voice technologies and protocols such as SIP, RTP, VoIP, and codecs. Understanding of troubleshooting voice quality issues, latency, and session setup problems in voice applications. You possess a strong understanding of network troubleshooting related to voice applications, including knowledge of network protocols (TCP/IP, UDP), packet capture tools, and network latency analysis. You have a hands-on working knowledge of Freeswitch configuration, troubleshooting, and scripting (XML dial plans and configuration files, MRCP profiles, SIP profiles, LUA scripting) You have familiarity with SQL to address database-related issues within the Java application, such as troubleshooting query performance and database connectivity. You possess strong analytical skills to diagnose complex issues, perform root cause analysis, and resolve advanced problems efficiently. You have the ability to document troubleshooting steps and solutions clearly, share insights with Level 1 support, and communicate technical information effectively with users and team members. You have a minimum 4 years of experience in application management and troubleshooting or similar field You have prior experience in technical support or administration of voice, VoIP, or telephony systems is highly advantageous. You have knowledge of IT Service Management (ITSM) frameworks and ITIL practices for advanced incident, problem, and change management. You have familiarity with ticketing software (e.g., JIRA, ServiceNow) and monitoring tools such as Zabbix, Grafana, Prometheus or similar for system and network performance. This role is available in Bengaluru and will be hired into Amelia Global Services, a subsidiary of SoundHound AI. Our recruiting team will provide a total compensation range based on location and years of experience. _______________________________ SoundHound AI strives to be a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win. Diversity, equity, inclusion, and belonging are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers. We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html. Come join our growing team and bring your unique voice to our mission! Show more Show less
Posted 2 weeks ago
10.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less
Posted 2 weeks ago
4.0 years
0 Lacs
Greater Bengaluru Area
On-site
Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability. System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms. Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues. Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications. Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment. Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes. Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience. Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements. Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues. Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications. Qualifications Experience: At least 4 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems. Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol). Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio. Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS. Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation. Experience with SQL and NoSQL databases for managing voice data. Understanding of WebRTC and web-based communication protocols is a plus. Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders. Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions. Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications. Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines. Exposure to BroadSoft or BroadWorks platforms. Familiarity with SIP trunks, media gateways, and IVR systems. Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency). Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less
Posted 2 weeks ago
4.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess “can-do” attitude and strong work ethic. Act with empathy and humility Must Have Skills 4+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C++ and/or Java Knowledge of Docker and Kubernetes deployments. Proven experience working with C# is essential for this role. Proficiency in SQL, REST, Redis, Tomcat, and the AWS stack is highly desirable. Knowledge in recording solutions like redbox/verint/nice/calabrio is a plus Expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS is a huge plus Experience with Spring Boot, Hibernate, and Gradle is a great plus. Strong coding skills with an eye for using the right algorithms and data structures Should be able to roll up the sleeves and test the system end to end including telephony testing. Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. Show more Show less
Posted 2 weeks ago
15.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff. Duties and Responsibilities: Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards Work closely with cross-functional teams, including Sales, Legal, Pricing, Billing, Engineering, Product Design, and Marketing, to ensure that all aspects of the product are aligned Develop and maintain product roadmaps, feature backlogs, and track progress against milestones Conduct market research,gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritisation decisions Develop and maintain relationships with key stakeholders, including customers and partners, to ensure that their needs are met and their feedback is incorporated into future products and updates Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget Ensure that all product work is completed in compliance with industry regulations and standards. Qualifications: Overall 15- 18 years of experience range. Bachelor's degree in Business, Marketing, Engineering, or a related field Long standing experience in product management, with a proven track record of successfully launching and managing complex products At least 5 years of experience in technical, commercial and market knowledge across UCaaS, SIP Trunking and/or CCaaS market Proven experience with Global telcos or on internationally deployed products Experience in building and managing products across the complete customer journey, from Lead to Quote to Order and In-Life support. Strong leadership and project management skills, with the ability to manage and motivate a team of product managers and technical staff Strong analytical skills, with the ability to use and get hands-on gathering and reporting on data and metrics to make informed product decisions Experience in building and managing products across the complete customer journey, from Lead to Quote to Order and In-Life support. Experience in the production of high quality content for consumption by internal and external teams (e.g. Sales, Customers, CSMs, Support, etc) to underpin the launch of new features and products Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape Excellent commercial (P&L) experience and proven ability to collect and use product specific commercial performance data to make strategic and roadmap decisions Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership Experience working in an agile development environment, with a strong understanding of agile methodologies Experience in managing a product portfolio, with the ability to prioritize and manage multiple products simultaneously Desirable experience in the design and production of product performance dashboards to convey commercial (P&L) and adoption metrics in a consumable manner to senior stakeholders Strong understanding of industry regulations and standards Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Show more Show less
Posted 2 weeks ago
0 years
0 Lacs
Ghaziabad, Uttar Pradesh, India
On-site
Job Requirements Job Title - Relationship Manager - First Wealth Business Unit - Retail Banking Function -Branch Banking Job Purpose -The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals and managing deliverables. Roles and Responsibilities --CASA value build up and new client acquisition. '- Ensure effective client engagement leading to cross sell. '- Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherance to the bank policies and compliance. Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to all clients to become their primary banker. Show more Show less
Posted 2 weeks ago
2.0 - 5.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Job Requirements Role / Job Title: Elite Banker-NRI Function/Department: Retail Liabilities Job Purpose NR VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. NR VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Responsible for deepening customer relationships to increase customer relationship value. Acquisition of NR accounts and generating referrals from existing customers Ensuring remittances in all managed & sourced accounts Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing adoption of digital platforms like mobile banking and drive initial login on Optimus app. Value builds up and increases in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-selling of pre-approved products such as Credit Card and other offers to increase products per customer. Ensure all customer profiling for mapped customers and present them with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Graduate Experience: 2-5 years of relevant experience in Banking or allied Business. Show more Show less
Posted 2 weeks ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description Sangoma, a trusted business communications provider, is seeking a talented Sr. Developer specializing in Asterisk and Perl to join our innovative team. As a leader in essential business communications, Sangoma offers a highly scalable solution with unparalleled service reliability. Our product portfolio includes a single-vendor framework and fully integrated UCaaS solutions that encompass telephony, meetings, messaging, and more. We pride ourselves on our comprehensive network and security services that enhance the business operations experience for our clients. With a strong commitment to innovation, we have made significant contributions to the Asterisk and FreePBX open-source projects and have been recognized in the Gartner UCaaS Magic Quadrant for ten consecutive years. We are looking for passionate professionals who value collaboration, innovation, and teamwork to help us advance our mission and continue leading the industry. If you are ready to take on challenging development tasks in a dynamic environment, we invite you to apply and be a part of our cutting-edge team that is revolutionizing business communications. Your Role Design and develop Asterisk-based solutions using Perl programming language. Collaborate with cross-functional teams to gather and analyze requirements for new features. Optimize existing code and improve the performance of Asterisk applications. Troubleshoot and resolve complex technical issues within the Asterisk environment. Maintain comprehensive documentation of code, configurations, and processes. Participate in code reviews to ensure code quality standards are met. Stay up-to-date with the latest Asterisk developments and best practices in UCaaS. Requirements Proven experience as a developer with Asterisk and Perl. Strong understanding of telecommunications and VoIP concepts. Experience with Linux/Unix systems and scripting languages. Familiarity with telephony protocols such as SIP and RTP. Ability to work collaboratively in a team-oriented, fast-paced environment. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Apply for this job Show more Show less
Posted 2 weeks ago
2.0 - 5.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Job Requirements Function/ Department: Retail Liabilities. Job Purpose Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. Elite Banker to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Responsible for deepening customer relationships to increase customer relationship value. Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing mobile banking adoption and drive initial login on Optimus app. CASA value builds up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer, Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Experience in handling current account. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Experience : 2 to 5 years of relevant experience in Banking or allied Business. Show more Show less
Posted 2 weeks ago
3.0 - 5.0 years
0 Lacs
Surat, Gujarat, India
On-site
Company Overview: Market Hub Stock Broking Pvt. Ltd. is a member of exchange BSE, NSE, we have existing 22000 clients, 150 Sub broker, & ongoing National distributorship, we have multiple Investment products like Mutual Fund, SIP, PMS/AIF etc. We are looking for a dynamic and results-driven Leader for IFA Recruitment and Development Manager to expand and strengthen our network of Independent Financial Advisors (IFAs). This role involves recruiting, training, and developing IFAs to drive business growth while ensuring compliance with industry standards. The ideal candidate will have a strong background in financial services, excellent leadership skills, and a passion for sales and relationship management. Role Description This is a full-time on-site role for an IFA Recruiter - Stock Broking, located in Surat. The IFA Recruiter will be responsible for identifying and recruiting Independent Financial Advisors. Daily tasks include outreach and communication with potential IFAs, maintaining relationships with existing partners, and overseeing the onboarding process. The IFA Recruiter will also develop recruitment strategies and ensure all compliance and regulatory requirements are met. · Key Responsibilities: 1. IFA Recruitment & On boarding: . Candidates should have a strong professional network and good physical outreach/contacts in the financial advisory or investment domain. · Develop and execute strategies to identify, attract, and onboard qualified IFAs. · Build a strong network of IFAs to enhance the company’s distribution channels. · Conduct interviews and assessments to ensure IFAs meet the company’s standards. · Facilitate smooth on boarding and provide necessary documentation support. · Candidates should have a strong professional network and good physical outreach/contacts in the financial advisory or investment domain. 2. IFA Training & Development: · Design and implement structured training programs for IFAs to improve product knowledge and sales effectiveness. · Provide continuous mentoring, coaching, and support to IFAs to help them achieve their business growth. · Organize workshops, webinars, and skill enhancement programs for IFAs. · Monitor IFA performance and provide constructive feedback for improvement. 3. Business Growth & Relationship Management: · Build and maintain strong relationships with IFAs to ensure long-term collaboration. · Assist IFAs in business planning, goal setting, and client acquisition strategies. . Develop incentive and motivation programs to enhance IFA engagement and productivity. · Track and analyze market trends to refine recruitment and development strategies. · 4. Compliance & Reporting: · Ensure that all IFAs adhere to regulatory requirements and company policies. · Maintain accurate records of recruitment, training, and performance data. · Prepare periodic reports on recruitment progress and IFA performance for senior management. 5. Market Research & Product Knowledge: · Stay updated on market trends, investment opportunities, and regulatory changes. · Continuously educate IFA’s on the range of investment products and services offered by Market Hub Stock Broking to effectively advise clients. 6. Reporting & Collaboration: · Provide regular updates on client portfolios, business progress, and market insights to management. · Collaborate with other IFAs, internal teams, and support functions to ensure the smooth execution of client strategies. Qualifications: · Bachelor's degree in Finance, Business Administration, Economics, or a related field. · Certification for IFA is preferred (NISM, AMFI). · Minimum 3-5 years of experience of Proven experience in recruiting, developing, Managing IFA’s. · In-depth knowledge of investment products, financial planning, and wealth management. · Strong communication, negotiation, and presentation skills. · Ability to work independently while also being a collaborative team player. · High level of ethical standards and commitment to providing transparent advice to clients. · Candidates should have a strong professional network and good physical outreach/contacts in the financial advisory or investment domain. Why Join Us: · Growth Opportunities: At Market Hub, we believe in investing in our employees' growth and development. We offer training programs and career advancement opportunities. · Dynamic Environment: Work in a fast-paced, dynamic industry with a supportive and collaborative team. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to hr@markethubonline.com . Show more Show less
Posted 2 weeks ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Company Overview: Walmond Realty Dart Pvt. Ltd. , operating under the brand name Realty Dart , is committed to transforming the property search experience. Our mission is to help clients realize their real estate dreams through a seamless and transparent process. Backed by a team of seasoned professionals—including industry veterans and top-tier college graduates—Realty Dart brings deep market insight and personalized guidance to every client interaction. We understand the importance of real estate investments and strive to empower clients to make informed, confident decisions. Sales Consultant: Location: Sector 132, Noida Employment Type: Full-time Working Days: Wednesday to Monday (Tuesday Off) Role Summary: As a Sales Consultant at Realty Dart, you will play a pivotal role in supporting clients throughout their property buying journey. Your responsibilities will include identifying client needs, offering expert investment advice, and delivering a high standard of customer service. You will collaborate with a dynamic team to meet sales targets and contribute to an exceptional client experience. Key Responsibilities: Understand and assess client requirements to recommend suitable property options Provide expert advice on real estate investments and market trends Ensure client satisfaction through proactive communication and follow-ups Build and maintain strong client relationships Work closely with the sales team to achieve individual and team sales goals Stay updated on local property listings, pricing, and industry developments Qualifications: Proven experience or strong interest in Sales Consulting and Customer Service Excellent verbal and written communication skills A client-focused and proactive approach to selling Ability to work both independently and within a team Prior experience in the real estate sector is a plus Bachelor’s degree in Business, Marketing , or a related field (preferred) Must be available to work on-site in Noida Additional Information Working Days: 6 days/week (Wednesday to Monday) Weekly Off: Tuesday Salary: Based on interview performance Freshers are welcome Experience in Real Estate, Insurance, EdTech, Loan Recovery, and SIP Sales is a plus Show more Show less
Posted 2 weeks ago
5.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Role : Senior Collaboration Consultant Job Overview As a Senior Collaboration Consultant at Konverge Technologies, you will be responsible for delivering high-quality, enterprise-level collaboration solutions that meet our clients business needs. Your role will focus on designing, deploying, and troubleshooting collaboration systems, with an emphasis on WebEx, CUCM, Cisco Telepresence, and other Cisco collaboration technologies. Your experience and expertise in the collaboration space will help shape the success of our clients communication systems. Key Responsibilities Designing and Implementation/Deployment : Design and implement collaboration solutions for enterprise clients, including WebEx Calling, CUCM (Cisco Unified Communications Manager), and Contact Center solutions. Lead the deployment and integration of Cisco Telepresence, Expressway C&E, and Voice Gateway SIP/MGCP. Work closely with project teams to deliver HLD (High-Level Design), LLD (Low-Level Design), and other documentation for collaboration technologies. Troubleshooting Provide expert-level troubleshooting for collaboration tools and platforms, ensuring optimal performance and uptime. Act as a key technical resource for resolving complex system issues in collaboration environments. OEM Solution Expertise Utilize your knowledge of OEM collaboration solutions to deliver top-notch consultation and advice to clients. Customize and fine-tune solutions to meet specific client requirements, ensuring full integration with existing IT infrastructures. Technical Documentation Produce detailed and accurate technical documentation, including HLD, LLD, handover documentation, and KT (Knowledge Transfer) documents. Provide comprehensive training and knowledge transfer sessions to clients' internal teams. Stakeholder Communication Collaborate effectively with both internal teams and client stakeholders to understand their needs and offer scalable, reliable solutions. Communicate complex technical information in clear, understandable terms to both technical and non-technical stakeholders. Key Skills And Qualifications Technical Skills : Strong expertise in WebEx Calling, CUCM, Cisco Telepresence, Expressway C&E, and Voice Gateway SIP/MGCP. Extensive experience in designing and deploying collaboration solutions, with a deep understanding of Cisco technologies. Experience with OEM collaboration solutions and the ability to customize solutions as needed. Proficient in troubleshooting complex issues in collaboration systems. Technical Documentation: Ability to create HLD, LLD, and handover documents. Soft Skills Strong communication skills, with the ability to deliver clear and concise explanations in English and Hindi. Excellent teamwork and collaboration abilities in a client-facing role. Ability to deliver technical knowledge transfer (KT) to clients and internal teams. Experience Minimum of 5+ years of experience in collaboration technologies, with a focus on Cisco solutions. Desired Qualifications Relevant Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration, etc.) Knowledge of integration with third-party collaboration tools. Experience working in a consulting role is a plus. (ref:hirist.tech) Show more Show less
Posted 2 weeks ago
6.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Department : IT. Title : Network Architect Cisco : : Regular, Full-Time. Travel Across the Globe for Project and Business SUMMARY : In This Position, You Will Be Required To We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to Roles & Responsibilities : Design and architect collaboration solutions (e.g., voice, video, messaging, conferencing) based on business and technical requirements. Develop comprehensive documentation including: High-Level Design (HLD) Low-Level Design (LLD) Network Implementation Plans (NIP) Operational guides and testing procedures. Lead and support the implementation and deployment of collaboration/network solutions. Provide technical consulting services to customers, understanding business needs and translating them into technical solutions. Perform system integration, configuration, and migration for collaboration platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, CUCM, SBCs, etc. Conduct troubleshooting and root cause analysis for complex network and collaboration issues. Engage in knowledge transfer and training for customers and internal teams. Konverge Technologies Pvt Ltd. Ensure that solutions meet security, performance, and compliance standards. Stay current with emerging technologies and industry trends in collaboration and : Bachelors or Masters in IT, or a related field. 6+ years of experience in network engineering and architecture, with a focus on Cisco collaboration technology. Proven experience with collaboration technologies such as Cisco Collaboration Suite (CUCM, CUC, Expressway), Microsoft Teams, SIP, VoIP, and SBCs. (ref:hirist.tech) Show more Show less
Posted 2 weeks ago
2.0 - 5.0 years
1 - 3 Lacs
Rohtak, Hisar, Bhiwani
Work from Office
India's Leading Company is looking for a Area Sales Executive Develop a sales strategy to achieve organizational sales goals and revenues. Built Potential Sales Team & Train Them. Set individual sales targets with the sales team. Required Candidate profile Experience: 2 to 4 years in Field Sales and Marketing In any Sector Graduation Compulsory Age: 21 To 38 Years Excellent Communication Skills For more info: Hiral p I HR Team 91 + 78610 78425
Posted 2 weeks ago
2.0 - 6.0 years
1 - 3 Lacs
Agra, Moradabad, Pilibhit
Work from Office
Generate new business and achieve sales targets Identify and approach potential customers Developing your sales team through motivation . Build and maintain client relationships Required Candidate profile Must Be a Local Candidate. Bachelor's Degree Is Mandatory. Good Communication Skills. Shivani (HR) : +91 6354086229
Posted 2 weeks ago
3.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Walk-In Drive Hyderabad | June 1, 2025 Join our growing team at OneSource The new way to CDMO We're hiring for multiple roles across our R&D and Manufacturing facilities in Bengaluru. Walk-In Interview Details: Date: Sunday, June 1, 2025 Time: 9:00 AM 4:00 PM Venue: Oakwood Residence, 115/1, Road No. 2, Financial District, Gachibowli, Hyderabad, Telangana 500032 Open Positions: Process Development Lab (Unit 1, Bommasandra) Research Associate | Sr. Research Associate | Scientist Qualification: B.Tech / M.Tech (Biotechnology) Experience: 2 – 12 years Drug Substance Manufacturing (Unit 2, Doddaballapura) Executive | Sr. Executive Qualification: MSc / B.Tech / M.Tech (Biotech, Microbiology) Experience: 2 – 8 years Drug Product Manufacturing (Unit 2, Doddaballapura) Executive | Sr. Executive | Team Leader Qualification: B.Sc / M.Sc / B.Pharm / M.Pharm Experience: 2 – 12 years in sterile injectables
Posted 2 weeks ago
5.0 - 10.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Senior Automation Test Engineer 520719 5-10 Years EXP Developing in Python or Robot Framework , automation test, Jenkins, Bamboo, Linux, Shell script writing, automation framework design, Added Advantage: REST API testing, Android/IOS automation test ,DHCPv4/v6, IGMP, SIP, PPPoE, TR69, OMCI, NETCONF, WiFi protocol, cloud technologies, app automation technologies for Android/IOS, Cloud service test
Posted 2 weeks ago
6.0 years
0 Lacs
Bangalore Urban, Karnataka, India
On-site
What Success Looks Like In This Role Responsible to support Telecom infrastructure/Instance and responsible for technologies in scope. Provide support for the Global Contact Center ACD. Provide support for the audio/Video conferencing Ensure video conferencing endpoints are operational and up to date. Provide Global Call Recording/Archive System. Provide support for the CTI environment. Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using scripting and automation tools. Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances. Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting. Automate the process of updating and maintaining video conferencing endpoints through centralized management systems. Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency. You will be successful in this role if you have: Should possess 6+ years of experience in managing Voice Network Infrastructure Voice Video & Cloud Contact Center Technologies Support Service. Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Pure Cloud, Five9. Experience in Automation features in Genesys cloud telephony platform. Experience in Automation script development using Python. On Premise, Cloud Contact Center Technologies – Avaya, Cisco, Genesys SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers. Basic understanding of Network Infrastructure Design and monitoring. In-depth knowledge of cloud contact center platforms, such as Genesys, Amazon Connect, Google Dialogflow Hands on experience on TMS application and architecture knowledge responsible for scheduling / managing meetings Proficiency in cloud architecture design principles and best practices. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less
Posted 2 weeks ago
0 years
0 - 0 Lacs
Baddi
On-site
v Preparation and review of Validation master plan v Handling of qualification and Validation related activities. v Qualification of new equipments at site and preparation of DQ, IQ, OQ and PQ. v Responsible for communicating with approved outside laboratories to perform all validations as per validation master plan. v Responsible for review of outside laboratories reports. v Responsible for review routine validation of all validations like HVAC Validation, cartridge filter validation, CIP/ SIP validation, autoclave validation etc. v Handling of final release of batch of finished product through ERP. v Implementation of Good documentation Practices v Preparation and Compilation of Protocol and Report. v Active participation in Internal Audits and Vendor Audit. v Preparation and Review of Sops. Of concerned Department. v Review of environmental monitoring records of all areas. v Handling of QMS activities. v Handling of artwork. v Preparation of new BOM in ERP. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person
Posted 2 weeks ago
2.0 - 4.0 years
0 - 0 Lacs
Agartala
On-site
Qualifications / Skills: Minimum Qualifications Bachelor’s degree in commerce. Proven experience (2-4 years) in a similar role. Strong organizational skills with the ability to manage multiple tasks and deadlines. Excellent written and verbal communication skills. Proficient in using Tally Prime Software, Various Government Tax Portal. Knowledge of Banking Product and Management, Share Markets, Direct Tax, Investment, SIP and analytics tools is a plus. We offer a competitive salary, comprehensive benefits, and a collaborative work environment. If you are a creative and driven individual with a passion for Teaching, we encourage you to apply. Job Types: Full-time, Part-time Pay: ₹7,000.00 - ₹15,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Expected Start Date: 09/06/2025
Posted 2 weeks ago
8.0 - 10.0 years
0 Lacs
Noida
On-site
Req ID: 309187 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network-Voice/Collaboration - Network Convergence Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Three years or more of relevant experience or equivalent combination or education and work experience VXML, CVP, ICM, CUCM, CUBE Upgrading ICM, CVP, CUCM, Gateways from 12.5 to 12.6 Understanding of Natural Language design and Directed Dialogue design techniques for speech applications Knowledge of various speech engine capabilities and tuning concepts Ideal candidate will have experience with Google Dialog Flow Support existing customer projects on leveraged Cisco PCCE and Calabrio environments Provide Level 3 support and guidance during break fix situations Provide Level 3 guidance for platform change preparation and execution Develop Low Level Designs for Migrations, Upgrades and third party integrations Certifications Desired: Cisco Certified Voice Professional (CCVP) - Must have moderate knowledge of voice contact center business models - Must have Contact Center design/scripting/administration experience. Call scripting ( CVP Studio) - Moderate knowledge of Call Scripts, ICM knowledge, Call Manager and CUCM - Knowledge of Calabrio or similar workforce management systems is preferred 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM 4 to 6 years of experience in VoiceXML IVR technologies Experience working with CVP Studio, Java, and backend integration with databases and web services Preferred - Integrate CVP/PCCE with Third party Conversational AI platforms - Integrate CUBE with SIP Rec for Conversational AI - Provide Guidance of best practices of integrating CVP with Google Dialogflow. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Posted 2 weeks ago
0 years
0 Lacs
Tirupati
On-site
About us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Paytm Lending team: At Paytm Lending, we are a dedicated group of professionals committed to changing the way lending is experienced in India. The team is focused on leveraging technology and data to build accessible, transparent, and customer-centric lending solutions. From personal loans to merchant financing, we are on a mission to make credit accessible to everyone. As part of our team, you’ll work alongside experts in the fintech space, collaborate on strategic initiatives, and have the opportunity to directly impact millions of lives by making financial products easy to use and understand. Why join us: 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Job Description: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility Accountability through Extensive QR & Sound box deployment and sale of the product. 3. Identify and Recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly. 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc., along with Upgrades for the merchant. 12. Good understanding of lending products. 13. Able to train and groom the manpower allocated to him. Educational Qualification: Any Graduation Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Posted 2 weeks ago
0 years
0 Lacs
Meerut, Uttar Pradesh, India
On-site
Job Requirements Job Title - Relationship Manager - First Wealth Business Unit - Retail Banking Function -Branch Banking Job Purpose -The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals and managing deliverables. Roles and Responsibilities --CASA value build up and new client acquisition. Ensure effective client engagement leading to cross sell. Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherence to the bank policies and compliance. Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to all clients to become their primary banker. Qualification- Graduate - Any Discipline Show more Show less
Posted 2 weeks ago
2.0 - 5.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Job Requirements Role / Job Title: Elite Banker-First Wealth Function/Department: Retail Liabilities Job Purpose Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. Elite Banker to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Responsible for deepening customer relationships to increase customer relationship value. Acquisition of NR accounts and generating referrals from existing customers Ensuring remittances in all managed & sourced accounts Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing adoption of digital platforms like mobile banking and drive initial login on Optimus app. Value builds up and increases in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-selling of pre-approved products such as Credit Card and other offers to increase products per customer. Ensure all customer profiling for mapped customers and present them with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Graduate Experience: 2-5 years of relevant experience in Banking or allied Business. Show more Show less
Posted 2 weeks ago
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SIP (Session Initiation Protocol) is a crucial protocol used in communication technologies, particularly in VoIP (Voice over Internet Protocol) systems. In India, the demand for SIP professionals is on the rise as more companies adopt advanced communication solutions. If you are a job seeker looking to explore opportunities in the SIP job market in India, this guide will provide you with valuable insights.
These cities are known for their strong IT and telecom industries, making them hotspots for SIP job opportunities.
The salary range for SIP professionals in India varies based on experience and location. Entry-level positions can expect a salary of ₹3-5 lakhs per annum, while experienced professionals can earn upwards of ₹10 lakhs per annum.
Typically, a career in SIP progresses from roles such as Junior SIP Engineer or SIP Developer to Senior SIP Engineer, SIP Architect, and eventually SIP Manager or Director. Advancement in this field often requires gaining expertise in various SIP-related technologies and protocols.
In addition to SIP expertise, employers often look for candidates with skills in networking, VoIP technologies, IP telephony, real-time communication protocols, and cloud computing.
As you prepare for SIP job opportunities in India, remember to showcase your expertise in SIP protocols, networking technologies, and VoIP systems. By mastering these skills and staying updated on industry trends, you can confidently apply for and excel in SIP roles in the Indian job market. Good luck with your job search!
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