1412 Sip Jobs - Page 21

Telephony Great hands-on experience over SBC integrations, SBC configurations, SIP server integrations, SIP configurations, SBC-SIP-Genesys Integrations SBC- Session Border Controller SIP Session Initiation Protocol Genesys product hands on experience Role & responsibilities Exp : 4 Yrs To 8 Yrs Preferred candidate profile

Provisioning and configuring scalable relational database management systems inthe cloud Migrating and converting data from on-premises relational databasemanagement systems to database systems in the Cloud Setting up databasemonitoring, backups and restores, database refreshes (eg, cloning,export/import), and database encryption to ensure compliance to DPEP standardsPerforming database upgrades, patching, and trouble-shooting issues withdatabase provisioning, data migration, data integrity and/or performanceissues Performing database performance monitoring and executing performanceanalyses of whole databases and specific queries Developing scripts and storedprocedures Installing and configuring data replication tools Using WDAT'sOracle GoldenGate technology (or equivalent Data Migration tools) to replicateand distribute data Building, testing and tuning data migration pipelines Oracle, MySQL, Python, MongoDB, PL SQL.

As an AI Voice LLM Integration Developer, you will play a pivotal role in building and optimizing Your work will focus on: Integrating GPT's ASR (speech-to-text) and TTS (text-to-speech) APIs into our platform. Handling real-time voice streaming from VoIP/SIP systems. Optimizing low-latency communication between AI models and telephony platforms (e.g., FreeSWITCH, WebRTC). Supporting PBX call routing handoWs with AI agents. Ensuring high-quality, natural-sounding AI-driven voice interactions. Key Responsibilities Design and develop real-time voice processing pipelines for AI-driven conversations. Integrate OpenAI's Whisper (ASR) and TTS APIs with VoIP and WebRTC systems. Develop low-latency audio streaming middleware between telephony providers(Telnyx, Bandwidth) and GPT. Work with SIP and WebRTC to ensure seamless audio transmission. Implement PBX call routing and AI handoW mechanisms (e.g., transferring AI-handled calls to human agents). Optimize AI voice latency and response times for a real-time, natural experience. Collaborate with VoIP engineers to integrate AI capabilities into SIP-based systems. Design APIs to manage AI-driven IVR workflows and customer interactions. Ensure compliance with telephony regulations (e.g., STIR/SHAKEN, call recording laws). Monitor system performance and implement scalability strategies for voice interactions. Required Qualifications AI LLM Integration o Experience integrating GPT APIs (ChatGPT, Whisper, TTS engines) for voice applications. o Understanding of real-time AI voice processing and conversational AI workflows. Voice Audio Streaming o Experience working with low-latency, real-time audio streaming. o Familiarity with WebRTC, SIP/RTP, and VoIP streaming. Programming Middleware Development o Proficiency in Python, Node.js, or Go for API and middleware development. o Experience developing RESTful APIs and real-time streaming solutions. VoIP Telephony Knowledge o Familiarity with SIP, FreeSWITCH, Asterisk, or other PBX platforms. o Experience working with SIP trunking providers (Telnyx, Bandwidth, Flowroute, etc.). Performance Optimization o Ability to reduce latency in AI-driven conversations. o Experience with audio codec optimization (G.711, Opus, etc.). One or more of the following additional qualifications: o Experience with STT/ASR models beyond GPT (Google Speech-to- Text, Deepgram, Kaldi). o Background in signal processing or audio engineering. o Familiarity with cloud-based voice solutions (AWS Connect, Twilio Voice, Dialogflow CX). o Knowledge of containerization (Docker, Kubernetes) for scaling AI voice workloads. o Experience with multi-tenant architectures for voice AI.

Job Area : Engineering - Software Job Location : Hyderabad / Bangalore / Chennai / Noida We know our employees’ ideas change the world. For more than three decades, we’ve been a global leader in mobile technology, continually pushing the boundaries of what’s possible. Working with customers across industries — from automotive to health care, from smart cities to robotics— we continue to accelerate innovation and unlock new possibilities in a time where everything is connected. By joining the Qualcomm family, you too can bring the future forward faster. As a software engineer, you will design, develop Software for Qualcomm’s mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in Multimedia Technologies such as Audio and Video codecs, Image Processing, Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include: SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming. Education: Masters, Bachelors: Computer Science Engineering, Communication Engineering, ECE, Education: Masters, Bachelors: Computer Science Engineering, Communication Engineering, ECE 3063840 Show more Show less

Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money. From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter. Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations. We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew. Requirements: Minimum 5 years of relevant experience working in a product role at a lending Fintech or a consumer technology organisation, preferably a startup Hands-on approach and a willingness to roll-up one's sleeves and get the job done High on user empathy so you can be the voice of the customer and solve real problems through your products Exceptional decision-making skills to prioritise across needs to achieve maximum value Thrive in a start-up environment: love dealing with pace, changing needs, and limited resources Demonstrated ability to think both strategically and tactically including the ability to formulate data-driven and result-oriented decisions Experience in team management. Key Responsibilities: Owning the product definitions and execution. Incorporate data, research and market analysis to inform product strategies and roadmaps. Work with cross-functional teams (like Engineering, Data Science, Operations, Customer Support) to create and implement a decisive product plan from product development to actual production. You own the execution & should take pride in driving e2e the same Making Zero to One Possible: Produce high-quality product specifications, manage prioritisation of backlog effectively and perform the scoping of each product to ensure quick time to market with excellent understanding of MVP & full-blown product launch to deliver products and features on time as per market needs & while assessing product market fitness Set your product’s goals, success metrics and roadmap to align with Jupiter’s mission and drive maximum impact You should understand numbers, have analytical and data-driven approach in day-to-day work that shall translate into every action that you propose & execute as part of the product launch & enhancement Stakeholder Management: Act as central point of contact to liaison with various stakeholders to ensure consensus are faster, any roadblocks are killed, answers to compliances are met & desired outcomes are achieved on time Communication: Should be able to articulate your thoughts and ideas, communicate with key stakeholders (which includes technical and business teams across the organisation) and leverage those discussions to translate business requirements to the engineering team Act as a user's advocate in articulating their needs & pain points. Create optimised persona & scope aligned to conversational journeys so as to guide users through a multi-channel digital experience Why you should work with us: · We like people who behave like owners, and we place a high regard on those who take ownership and see projects through to completion. · We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers. · We appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. We value consent, over consensus. · In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move. Want to know more about us? Hop onto the links below: Our values Our Team Our Journey What people are saying about us: - Funding Rupay Card Feature launch- Magic Spends Jupiter Money gets RBI nod for issuing PPI Show more Show less

Job Area : Engineering - Software Job Location : Hyderabad / Bangalore / Chennai / Noida We know our employees’ ideas change the world. For more than three decades, we’ve been a global leader in mobile technology, continually pushing the boundaries of what’s possible. Working with customers across industries — from automotive to health care, from smart cities to robotics— we continue to accelerate innovation and unlock new possibilities in a time where everything is connected. By joining the Qualcomm family, you too can bring the future forward faster. As a software engineer, you will design, develop Software for Qualcomm’s mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in Multimedia Technologies such as Audio and Video codecs, Image Processing, Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include: SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming. Education: Masters, Bachelors: Computer Science Engineering, Communication Engineering, ECE, Education: Masters, Bachelors: Computer Science Engineering, Communication Engineering, ECE 3063840 Show more Show less

Role: Presales Solution Architect - Contact Center Technology Location: Noida / Chennai A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners’ engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experience Technical Skills Needed: Having knowledge of different types of licensing of contact center components Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams Technical knowledge on at least two Contact Center technology platforms viz. Nice CXOne, Genesys, Amazon Connect, Cisco, Avaya, Vonage (combination must include CCaaS platform experience), preferably certified on design/solution Good understanding of evolving technology interfaces and methods of interconnecting telephony, software and hardware platforms, such as SIP, E1/T1, CTI, APIs,TCP/IP, MPLS, WebRTC etc. Fundamental knowledge of public cloud – AWS (preferred), Microsoft Azure, Google Cloud Must have worked on few large transformation deals in excess of 400 agents globally Soft Skills Needed: Very good listening and communication skills – understanding customer’s stated and unstated requirements and proposing solutions or alternatives Comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role) Basic business analysis skills using excel or any other BI tool Team player that collaborates and shares knowledge with others Comfortable as individual contributor in near future but aspire to lead and works towards it Continuous learner of technology and evolving trends in contact center and BPO industry Consultant/advocacy skills to work ethically and win customer’s confidence Show more Show less

Tech Support Department: Avhan platforms create new paradigms in technology delivery and platform integration in the Digital “Connected” business world. Tech Support department plays a critical role in effective cloud services delivery and Customer Account Management. Key functions of this department are : · Manages all Jodo product Support issues with internal Product and QA teams · Manages Jodo Cloud Deployment activities with Cloud vendors (for Jodo Public cloud) as well as with Cloud vendors or clients (for Private Cloud) and with internal Product and QA teams All activities are primarily performed remotely, with very rare client-site level support. For operations in US and other geographies, deployment and P1 and P2 issues are managed from India. There is a plan to outsource other support issues to local support partners, to facilitate effective management of local languages, culture and time zones. In Future, we will also start outsourcing the Infra setup and P1 / P2 management to outsourced partners after all support processes are documented and training content has been standardised. Avhan Support Function is required to develop, publish and administer (train) best practices in implementation, change management / upgradation as well as trouble shoot for partners as well as for customers. Specifics - 1. Remote support is delivered via – “Avhan Support Exchange”( internal Avhan platform), and in case of client managed Private cloud deliveries - other remote access technologies are used. 2. Jodo Public & Private Cloud Services are delivered either as colocation engagement with Cloud Data Center providers or with Cloud providers like AWS, Google etc.. 3. For internal activities and team management, Avhan uses Redmine Project Management tool is used. (similar to JIRA) Responsibilities: Maintain Platform and infra uptime (including Cloud and network) and SLA for Jodo Cloud installations in India and other geographies Provide Tech Support to clients within SLA Manage Product upgradations including patch updates, CR delivery Communications and coordination with Client as well as vendor teams Specific responsibilities - 1. Manage Customer Support activities - Monitor and maintain SLA for Product support to customers for Help Desk Tickets as per internal and client SLA agreements 2. Monitor Cloud infra (& proactively track) – - error & exceptions logs - backup schedules of database, recordings, other data - system and team check points - daily infrastructure usage – identify underutilization of infra elements and consolidate it to reduce infra billing - infra utilization patterns and fine tune auto scaling parameters to minimize cost and improve product performance - routine & repetitive tasks - attempt automation, monitoring of identified points - Monitor product instances, servers for performance and bottlenecks 3. Jodo Platform Management – - Schedule and perform patch updates of Jodo Product, Database, operating system, and third-party components as per pre-defined checklist - Plan and execute / manage implementation of Jodo products within defined timelines - automate process of patch updates - Prepare hourly / daily checklist, automate and monitor execution of checklist 4. Effective communication and co-ordination – - Pro-active up-dating of clients to ensure smooth operations and high customer satisfaction. - Pro-active communication and effective discussion with internal colleagues given Team & Company objectives - Pro-actively co-ordinate with the development, QA teams and have an effective release process. (Cloud / SaaS / Services) 5. Product Training – - Train customer technical teams for management of Avhan Systems at time of implementation and up-gradation. - Ensure effective client user training post implementation - Update and Deliver technical training for existing and new customers - Develop product FAQ for setup, operation and troubleshooting - Develop Product training videos for self learning, troubleshooting - Analyse follow-up \ repetitive queries or issues, etc. and attempt to reduce them working with various internal and external parties. 6. Team Management – - Manage support & implementation team - Roster to ensure availability of support team all the time -Training of team - Hiring & Employee retention Additional Job details: · Avhan supports clients business operations across different global locations and you will be required to be available to your team members at different hours in a day. You will have to schedule your work and availability as per the work tasks. · In case of an emergency, you are expected to extend working hour Educational Qualifications and General work Experience 1. Educational – · B.E. / B.TECH / M. TECH. / M.E. / MCA / M.Sc. from Computer science / Electronics stream · Project Management certifications preferred 2. Skills – - Excellent Communication skills - written and spoken – English - High process orientation with proven skills in process creation, documentation and process delivery management - Leadership and team management skills - Excellent Customer Management Skills - Project Management - Time Management 4. Experience – - Essential – - At least 3-5 years of experience as individual contributor in technology implementation and management for Cloud Software Products in Enterprise, Contact Centers / SaaS / PaaS / IaaS organization. - At least 1 to 2 years of managerial / supervisory experience - Best practices for software incident support, SLA matrix setup. Essential Technical Skills & Experience: Experience in – - Managing Linux based Virtual Machines, Tomcat Web server deployment and best practices. - MySQL / MariaDB – Execute queries, performance monitoring, Backup / Restore Technical awareness of – - Firewalls, Proxies / Reverse Proxies, Load Balancer - Following protocols: SIP, HTTP / HTTPS, SMTP, POP3, IMAP, Strong understanding of networking technologies including TCP/IP, IPV6, DHCP, VLAN, QoS, VoIP, various WAN technologies (Leased Line, MPLS, VPN etc.) - Knowledge of Information Security and Network technologies for Cloud based solution delivery and management - Awareness of Asterisk / FreeSWITCH, Kamailio SIP Proxy Desirable Skills: - Self-motivated, hard-working individuals with proven exceptional technical and achievements are sought. - Relevant exposure to either of following client industry verticals: BFSI, Travel, Insurance, BPO - Experience in Implementation, management & maintenance of VoIP solutions. - Using SIP / VoIP monitoring tools and exposure to Cloud unified communications and cloud Contact Center platforms - Knowledge of the software life-cycle process, release and change management processes and best practices. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Rotational shift Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Dadar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How do you handle challenges or conflicts in the workplace? How many years of Managing cloud infrastructure (AWS, GCP, private clouds) experience do you have? What is your current ctc? What is your current notice period? What is your salary expectations? How many years of in SLA-driven support and incident management experience do you have? Do you have experience in Application Support? If yes How many years of experience do you have? Do you have Strong knowledge of MySQL/MariaDB with Galera Cluster (queries, backups, and performance monitoring), Do you Understand of network technologies (TCP/IP, HTTPS, DNS, VoIP, VPNs, Load Balancer, firewalls), Experience: Application support: 3 years (Required) Managing team: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 10/06/2025

About Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is committed to unleashing human energy through technology for an inclusive and sustainable future, helping organizations accelerate their transition to a digital and sustainable world. They provide a variety of services, including consulting, technology, professional, and outsourcing services. Job Details :- Position: Physical Security Device testing Experience Required: 4-6yrsYrs Notice: immediate Work Location: Pune Mode Of Work: Hybrid Type of Hiring: Contract Job Summary:- Telephony Great hands-on experience over SBC integrations, SBC configurations, SIP server integrations, SIP configurations, SBC-SIP-Genesys Integrations SBC- Session Border Controller SIP – Session Initiation Protocol Genesys product hands on experience Show more Show less

Indore, Madhya Pradesh, India Qualification : Deploying various Open-Source Network Security Solutions Integrate relevant components. Performance Optimization and Optimization of Rules set. Event driven process flow and actions – customization of IPC and enrichments. System Engineering for reliability and system performance improvement Research on new approaches and IP creation. Skills Required : IP Networks, Linux Internals, Scripting, LUA, Event Driven Scripting, YARA, SIGMA Role : Rich Experience in working on Network Security Products such as IDS / IPS, Next Generation Firewall, Experience of as product Development / Solution Engineering Experience in working on IP networking, IP networking Protocols, Computer System internals, IPCs. Good understanding and knowledge of TCP/IP networking: Including L2/L3/L4/L7 protocols (SIP, RTP, SMTP, HTTP, POP3, FTP, STP, VLAN, VTP, TCP/IP, BGP, OSPF, GTP, GRE,DHCP, DNS, FTP, HTTP/S and SNMP) Strong Understanding of PCAP, DPI (Deep Packet Inspection) Deployment and performance optimization of– Suricata / SNORT/ Zeek. Creating and adopting Rules for IDS/IPS, Experience in working large networks ~ 10G/100G/400G. Network Clustering, Parallel processing, Virtual Appliances, Working on Linux, Cloud Environment, Network Processing Cards (NICs), Parallel processing, Off-loading, Accelerations Qualifications Postgraduate in Com Sc. Engineering with specialization in IP Networking Programming Skills in C/C++, Python Operating Systems: Linux Experience: 4-6 years. Experience : 4 to 6 years Job Reference Number : 11592

Job Title: Assistant Brand Manager – Sales (Luxury Hospitality Partnerships) Location: Flexible, with travel to premium hotel & resort locations Brand: Body Tree About Us: At Body Tree, we craft personal care that’s gentle on skin, and gentler on Earth. Rooted in nature and elevated by science, our Guest Amenity Range is designed to leave lasting impressions in the most refined of spaces—luxury hotels and resorts. The Role: We're looking for a driven and graceful go-getter—someone who can pitch with poise and close with confidence. As our Assistant Brand Manager – Sales, you’ll be the face and voice of Body Tree’s guest amenity line in the world of luxury hospitality. From bespoke boutique hotels in Kerala to five-star resorts in Goa and beyond, you’ll open doors, spark meaningful conversations, and build enduring brand relationships What You’ll Do: Lead with Storytelling: Present Body Tree’s clean beauty philosophy to hospitality decision-makers with compelling narratives. Pitch with Purpose: Customize presentations for hotels, resorts, and boutique stays—aligning their guest experience with our conscious formulations. Negotiate with Grace: Handle commercial discussions with both flair and clarity, securing win-win deals. Seal the Deal: Own the sales cycle—from lead generation to final handshake. Strategic Presence: Represent Body Tree at hospitality expos, wellness retreats, and sustainability forums. Feedback Loop: Capture customer insights to inform product refinement and new opportunities. Who You Are: A persuasive communicator with an ear for listening and an eye for luxury. Confident in approaching CXOs, General Managers, and Procurement Heads. Equipped with 2–4 years of sales/BD experience, ideally in personal care, luxury, or hospitality. Passionate about clean beauty, sustainable living, and mindful branding. Able to travel and represent the brand in person when needed Bonus Points If You: Have experience working with hotel chains or hospitality vendors. Understand formulation ingredients and can speak the language of spa professionals. Can sip tea, close a deal, and pitch a philosophy—all in one conversation. Why Join Us: Because we believe that business can be beautiful—and purpose can sell. This is your chance to shape how India’s most conscious beauty brand shows up in the country’s most celebrated hotels. To Apply: Send your resume and a one-line pitch on why Body Tree belongs in every 5-star bathroom to hello@bodytree.in with subject line: ABM Sales – Hospitality Let’s grow together—beautifully. Show more Show less

Role :- Product Design Manager Experience :- 7-10 yrs Location :- Bangalore Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money. From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter. Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations. We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew. Who we're looking for : At Jupiter, design is our differentiator. We hold ourselves to high standards of design excellence. We are seeking a talented and experienced Product Designer Manager to take ownership of Jupiter’s Credit Card, Loans, Peer to Peer Lending and Insurance verticals and drive its implementation across our interfaces. You will be required to manage and mentor junior product designers. This is a strategic and execution-heavy role that requires a deep understanding of user psychology and digital-first experiences. Roles and responsibilities: • Champion User-First Thinking Lead with a deep understanding of customer personas and their journeys. Promote and enforce a user-first culture by driving research efforts, synthesizing insights, and advocating for customer-backed design decisions across teams. • Drive Design Excellence Set a high bar for design quality—from wireframes to polished UI. Ensure consistency, usability, and visual finesse across platforms while mentoring the team in design systems, UI patterns, and microcopy. Elevate the craft by refining interfaces that are functional, delightful, and brand-aligned. • Solve Complex Problems with Clarity Break down ambiguous challenges into clear design opportunities. Translate business goals and technical constraints into elegant solutions that move key metrics. Guide the team through structured, iterative problem-solving rooted in both qualitative and quantitative insights. • Lead with Ownership and Execution Own end-to-end project execution with urgency and excellence. Guide the team through delivery, ensure timely output, and close edge cases with engineering. Demonstrate strong bias for action while balancing detail, polish, and iteration. • Collaborate Cross-Functionally Partner closely with Product, Engineering, Data, and Research to shape roadmaps and deliver world-class experiences. Proactively resolve dependencies and align cross-functional teams on goals, timelines, and impact. • Mentor, Grow, and Inspire Manage, coach, and develop a team of designers. Provide regular feedback, lead critiques, and foster a growth mindset. Help designers navigate stakeholder dynamics, improve storytelling, and scale their impact across the org. • Embed Design in Strategy Connect design outcomes to business goals. Participate in roadmap discussions, influence product strategy, and define metrics for design success. Advocate for design as a strategic lever, not just a delivery function. • Promote Design Culture Build a culture of curiosity, feedback, and continuous improvement. Lead by example in adaptability, feedback modeling, and doing more with less. Play an active role in hiring, team rituals, and culture building. What is needed for this role : 7+ years of overall experience in designing consumer first products, with a proven track record and 2+ years working as a Design Manager A portfolio that demonstrates robust product design work and design expertise A keen eye for interaction design, visual design and obsession with user backward thinking Hands-on experience with relevant AI tools is highly desirable. Prior fintech or neobank experience is a plus but not mandatory. Our Process: We raise the bar with each hire - and evaluate our candidates to build a team of like-minded, passionate, ambitious owners. Once you apply you’re most likely to go through the following hiring process, certain roles may require more rounds. But here’s the gist - The Intro: Our recruitment team goes through all the applications we receive to find the best fit. We look for skills that would be the perfect addition to our team, and past work that can vouch for it. Two Way Street: An interview with the hiring manager. Do you like the role? What are your expectations? These are the answers we seek. Pro-tip: Ask lots of questions. Assignments may be given. Culture Matters: We don’t just value the skills we bring, we value the people we bring. This round is to see if you fit our culture & for you to find out if it works for you too. If yes, then we’re in business. If not, until next time! The Offer: The most crucial step - as far as we’re concerned. We roll out offers if we find a candidate has met all our expectations and can be a part of our crew! Want to know more about us? Hop onto the links below: Our values Our Team Our Journey What people are saying about us: - Funding Rupay Card Feature launch- Magic Spends Jupiter Money gets RBI nod for issuing PPI Sounds like you’d fit right in? Apply to our job using the link below! 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Job Description Description for Internal Candidates Job Summary As an Infrastructure L2/L3 Sr. Engineer, you will be responsible for providing advanced technical support for the organization's UC/CC infrastructure. This role involves troubleshooting complex issues, coordinating with other support tiers, and ensuring the smooth operation of critical systems What You’ll Do Work as a lead at office or client site to support technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer business outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. Play the role of an individual contributor. Role And Specific Responsibilities Works with customer along with internal & external resources (e.g. BlackBox Cisco UC L3 team, Cisco TAC, service provider) on the support and optimization of Cisco services and solutions. Assists with task/project implementation for assigned customer engagements. Jointly crafts and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans and Cisco UC system version upgrade etc. Builds and/or use test environments as the need arises to resolve medium sophisticated problems and compatibility issues. Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions. Acts as an initial focal point for problem resolution for customer engagements. Closely work with team by assigning day to day duties and task , also assist them by working with issue to resolve it and sharing technical skill and knowledge. Who You’ll Work With Depends on the business requirement you will be work from Office or On site support to client whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. Who You Are Expertise Experience in planning, implementing, fixing Cisco UC solutions for enterprise level customers. Good understanding of telephony dial plan, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, FXO, FXS, and POTS. 3 + years of in configuring & solving Cisco UC applications such as CUCM, Unity Connection, IM&P, and others. Knowledge and experience of deploying and(or) solving voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC/Jabber (softphones). Knowledge of Cisco Cloud Collaboration portfolio - Cisco Webex Centers, Cisco Webex Cloud Connected Audio, Cisco Webex Meetings Server, Cisco Collaboration Meeting Rooms will be added advantage. Cisco UC/CC certification will be added advantage. Knowledge of UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client. Knowledge of Cisco Expressway solutions for MRA and B2B calls. Detailed understanding of TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, LDAP and others Knowledge of Teamwork QoS. Knowledge of Microsoft Active Directory and Exchange server Show more Show less

Who we are Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea: to create a modern, customer-centric experience that empowers individuals when it comes to their money. From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter – and within 10 months we crossed 1 million users. Today, we have 2.7 million+ happy users on Jupiter. Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for its head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations. We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew. Roles and responsibilities: Design & build backend systems with high reliability and availability Ability to work independently and in a team with least supervision Collaborate with Product, Design, and other Engineering teams Own services end-to-end—from planning to monitoring & scaling Mentor junior engineers and elevate the tech bar What we’re looking for 5-9 years of backend experience in Java/Python/Golang Strong background in distributed systems, REST APIs, microservices Solid experience with SQL & NoSQL databases Hands-on experience with AWS Product-thinking mindset & experience owning production systems Ability to solve complex problems & keen attention to detail Agile, fast-paced environment comfort Why you should work with us We like people who behave like owners, and we place a high regard on those who take ownership and see projects through to completion. We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers. We appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. We value consent, over consensus. In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move. Show more Show less

Who we are Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea: to create a modern, customer-centric experience that empowers individuals when it comes to their money. From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter – and within 10 months we crossed 1 million users. Today, we have 2.8 million+ happy users on Jupiter. Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for its head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations. We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew. Roles and responsibilities You'll work to enhance and expand Jupiter's rewards ecosystem (including in-app commerce), driving customer engagement and retention through compelling loyalty offerings Partner with cross-functional teams to define, build, and launch new features and programs Analyze customer behavior data to identify opportunities for optimizing reward structures and increasing engagement Research industry trends and competitor offerings to identify market opportunities in rewards and commerce Gather and synthesize customer feedback to inform product improvements What is needed for this role 1.5–3 years of product experience in the Consumer Tech / B2C space Ability to think user-first and understand user psyche and needs Strong quantitative and analytical skills Strong written and verbal communication: Ability to articulate your thoughts and ideas, communicate with and manage cross-functional stakeholders (which includes technical and business teams) Preferred qualification: B.Tech. and/or MBA from premier institutes such as IIT, BITS, IIM, etc. Why you should work with us We like people who behave like owners, and we place a high regard on those who take ownership and see projects through to completion We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers We appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. We value consent, over consensus In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move Our Process We raise the bar with each hire – and evaluate our candidates to build a team of like-minded, passionate, ambitious owners. Once you apply, you’re most likely to go through the following hiring process (certain roles may require more rounds). But here’s the gist: The Intro : Our recruitment team goes through all the applications we receive to find the best fit. We look for skills that would be the perfect addition to our team, and past work that can vouch for it Two Way Street : An interview with the hiring manager. Do you like the role? What are your expectations? These are the answers we seek. Pro-tip: Ask lots of questions. Assignments may be given Culture Matters : We don’t just value the skills we bring, we value the people we bring. This round is to see if you fit our culture & for you to find out if it works for you too. If yes, then we’re in business. If not, until next time! The Offer : The most crucial step – as far as we’re concerned. We roll out offers if we find a candidate has met all our expectations and can be a part of our crew! Show more Show less

​ Who we are: Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea: to create a modern, customer-centric experience that empowers individuals when it comes to their money. From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.8 million+ happy users on Jupiter. Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for its head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations. We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew. Who we're looking for: We need a hands-on growth person who reviews data every day, tweaks campaigns without delay, and turns insights into clear copy, creatives, and channel adjustments. You should be fluent with automation and analytics platforms, comfortable collaborating with product, design, and data, and focused on meeting activation, retention, and ROI targets. If you take full ownership of results and persist until the metrics improve, you will thrive in this role. Roles and responsibilities: Develop and implement strategic campaigns to drive in-app user activation, retention and engagement, aligning with overall business objectives. Craft and optimize multi-channel campaigns, ensuring consistent messaging across in-app and external platforms. Analyze campaign performance on a daily basis, proactively identifying areas for improvement and adjusting strategies as needed. Collaborate with cross-functional teams—including marketing, product, data science, and tech—to identify target segments, craft compelling messaging, and select the most effective channels. Continuously experiment with campaign tactics to enhance conversion rates, leveraging data to guide decisions. Create detailed campaign plans and provide regular performance reports to stakeholders, ensuring transparency and alignment with key business goals. Create and execute playbook for introducing users to new and existing features and offerings through in-app communications, campaigns other key-communication opportunities, and thereby drive retention, engagement Analyze user journeys to provide actionable insights and recommendations followed by quick experimentation via A|B testing routes on traffic/funnel enhancement to derive immediate impact on KPIs What is needed for this role: Proven experience of 1-3 yrs of experience in managing product/user growth campaigns, preferably within Fintech or consumer tech-product companies. Strong understanding of product growth dynamics, with the ability to work closely with various stakeholders to drive results. A keen eye for effective copy and design, ensuring campaigns resonate with the target audience. Proficiency with marketing and analytics tools such as Clevertap and Amplitude. A growth mindset, with a strong desire to learn and adapt to new tools and technologies in a rapidly evolving environment. Exceptional problem-solving skills, with the ability to think critically and make data-driven decisions. Nice to Have Experience mentoring juniors or managing agency/vendor partners. Exposure to credit or payments products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation. Why you should work with us: We like people who behave like owners, and we place a high regard on those who take ownership and see projects through to completion. We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers. We appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. We value consent, over consensus. In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move. Our Process: We raise the bar with each hire - and evaluate our candidates to build a team of like-minded, passionate, ambitious owners. Once you apply you’re most likely to go through the following hiring process. Certain roles may require more rounds, but here’s the gist: The Intro: Our recruitment team goes through all the applications we receive to find the best fit. We look for skills that would be the perfect addition to our team, and past work that can vouch for it. Two Way Street: An interview with the hiring manager. Do you like the role? What are your expectations? These are the answers we seek. Pro-tip: Ask lots of questions. Assignments may be given. Culture Matters: We don’t just value the skills we bring, we value the people we bring. This round is to see if you fit our culture & for you to find out if it works for you too. If yes, then we’re in business. If not, until next time! The Offer: The most crucial step - as far as we’re concerned. We roll out offers if we find a candidate has met all our expectations and can be a part of our crew!​ Show more Show less

Contact Technologies uses advanced logic and custom applications to allow any Apple customer via voice, chat or email to connect with Apple through a personalized, high-touch experience. As a Product Reliability Owner, you will be responsible for the process of improving and maintaining the stability and reliability of the production environment using standard processes of Operational Perfection across multiple applications in the Contact Center. Description As a Product Reliability Owner, you will be responsible for the following areas: Production Readiness - Work with Engineering on Product Roadmap, Change Management, Operational Perfection Monitoring - Ensure monitoring accurately captures all production incidents Efficiency & Resiliency - Review incident inflow to understand what drives issues, traffic diversion processes, log auditing Capacity Planning - Load testing, risk register, mitigation plans Tools & Automation - Handle existing tools, and look for opportunities to use automation to be more effective and efficient. In addition, you will define objectives and key results and use metrics to measure your impact. You will work with and influence multiple teams, including development, production support, business teams, and other technical and non-technical teams within Apple. Your goal is to ensure an efficient, reliable process from development to production to allow our business teams to continue to provide the greatest customer experience. Minimum Qualifications Experience in Contact Center Voice infrastructure, Genesys Routing, SIP Experience in Contact Center application design/development Experience in large enterprise & global engineering, development and support Excellent verbal and documentation skills (Able to communicate with more non-technical business users) Good analytical skills and ability to research and present findings Good knowledge of DevOps principles and standard processes Good knowledge of security standard processes Experience in Machine Learning and predictive analytics Strong teammate with excellent collaboration skills Pro-active and able to work independently Attention to detail Preferred Qualifications Bachelor’s degree or equivalent work experience Submit CV

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Software Distribution & Patch management. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: DevOps-Terraform. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Experience in designing; implementation; optimization; and maintenance of our voice communication systems. The ideal candidate will have extensive experience in VoIP; PBX systems; SIP trunking; and unified communications platforms; along with a deep understanding of both on-premise and cloud-based voice solutions. Experience in voice communications; with a focus on VoIP; PBX; SIP; and Unified Communications technologies. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Expertise in troubleshooting voice call routing issues; call quality problems; SIP trunking; and integration with other systems. Strong experience with voice network architecture; including call flows; numbering plans; and voice routing. Solid understanding of network fundamentals (TCP/IP; DNS; DHCP; VLANs) and how they relate to voice and multimedia communications Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Primary skills Experience in designing; implementation; optimization; and maintenance of our voice communication systems. Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Secondary skills Proven ability to manage and support mission-critical voice systems and services with a focus on reliability and performance. Collaborate with cross-functional teams to design and implement solutions that integrate voice systems with other business-critical applications and services. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏

We are seeking an experienced IVR Developer with expertise in NICE CXone to join our team. The ideal candidate will have 4+ years of experience in designing, developing, and maintaining interactive voice response (IVR) systems while ensuring seamless customer experiences. This role involves collaboration with cross-functional teams to create innovative solutions that align with business needs. Key Responsibilities Design, develop, and deploy IVR applications using NICE CXone Studio, ensuring scalability, efficiency, and user-friendliness Integrate IVR systems with CRM, databases, and third-party applications to enable data exchange and enhance functionality. Optimize IVR flows and self-service options to deliver superior customer experiences and reduce call center load Identify and resolve issues in IVR applications to ensure minimal downtime and smooth operations. Work closely with product managers, UX designers, and other developers to align IVR solutions with business objectives. Implement reporting features and analyze IVR performance metrics to recommend improvements. Ensure IVR systems comply with relevant regulations, including data privacy and accessibility standards. Required Skills and Qualifications Bachelor’s degree in Computer Science, IT, or a related field. 4+ years of experience in IVR development, preferably with NICE CXone Studio. Proficiency in programming languages such as JavaScript , JSON , VBScript , or Python . Strong understanding of telephony concepts (VoIP, SIP, CTI, etc.). Hands-on experience with APIs and web services (REST/SOAP) integration. Knowledge of call routing and ACD (Automatic Call Distributor) principles. Familiarity with cloud contact center solutions and omnichannel platforms. Strong problem-solving and analytical skills. Excellent communication and documentation abilities. Preferred Skills Experience with NICE inContact APIs and workflows. Knowledge of conversational AI and speech recognition technologies. Certification in NICE CXone or other IVR-related platforms. Experience with Agile/Scrum methodologies. Job Types: Full-time, Permanent Pay: ₹285,392.90 - ₹2,000,000.00 per year Schedule: Monday to Friday Education: Bachelor's (Preferred) Experience: total work: 5 years (Preferred) IVR: 5 years (Preferred) NICE CXone: 4 years (Preferred) REST SOAP: 4 years (Preferred) Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Microsoft Active Directory Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose Key Responsibilities Services Desktop & Convergence Build/ SCCM Infra & Development Role Windows Desktop & Endpoint Management Engineers (x3). Role Description Work with the relevant peer engineering groups to design and implement (with support from the relevant Operational Groups) a Windows desktop environment including the endpoint management solution in accordance with the documented business requirements related to SOI. Function as the Service Owner (not Operational Owner) for the desktop hardware, operating system and endpoint management solution. Job Description The role encompasses the following; Previous experience of designing, implementing and maintaining a medium-large Windows desktop environment using Microsoft SCCM. Previous experience of designing, maintaining and supporting OS Deployment and OS Upgrade methodologies. Ownership of configuration management as it pertains to the Windows 11 build. Responsible for testing, approving and releasing all Windows Desktop OS-related patches. 3rd level escalation for Windows Desktop stability and/or performance problems. Responsible for creating and maintaining concise technical documentation including; design artifacts, knowledge base articles and standard operating procedures. Expert-level knowledge of Active Directory/Azure Active Directory. Expert-level knowledge of the Windows security framework. Expert-level knowledge of PC Hardware and troubleshooting. Good understanding of the Adaptiva content delivery products. Good understanding of VMware ESXi host and VM device management ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: MS System Center Configuration Manager. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Requirements Role / Job Title: Elite Banker-NRI Function/Department: Retail Liabilities Job Purpose NR VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. NR VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Responsible for deepening customer relationships to increase customer relationship value. Acquisition of NR accounts and generating referrals from existing customers Ensuring remittances in all managed & sourced accounts Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing adoption of digital platforms like mobile banking and drive initial login on Optimus app. Value builds up and increases in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-selling of pre-approved products such as Credit Card and other offers to increase products per customer. Ensure all customer profiling for mapped customers and present them with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Graduate Post Graduation: Any Post Graduate Experience: 2-5 years of relevant experience in Banking or allied Business. Show more Show less