1447 Sip Jobs - Page 14

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: CISCO Wireless Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Requirements Job Requirements Job Title - Relationship Manager - First Wealth Place of work - Mumbai Business Unit - Retail Banking Function -Branch Banking Job Purpose -The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals and managing deliverables. Roles and Responsibilities --CASA value build up and new client acquisition. '- Ensure effective client engagement leading to cross sell. '- Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherance to the bank policies and compliance. Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to all clients to become their primary banker. Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description SPRINKLR SUMMARY Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. What Does Success Look Like The Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Experience Required: 4+ years' experience in CCaaS Implementations Education Qualifications : B.Tech/ B.E Graduation What You’ll Do As an Implementation Consultant, you will: Lead & deliver end-to-end implementation of Sprinklr's CCaaS solutions for enterprise clients, ensuring scalability, performance, and long-term value. Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues. Configure the Sprinklr product for various brands and industries following high standards of delivery and quality. Constant learning and collaborating with the team to develop best practices on product configuration. Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption. Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes: Provide social insights and recommendations to support clients’ business practices. Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client’s custom needs, adhering to primary business use cases and platform functionality. Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs. Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions. Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur. Provide consulting advise to clients about Sprinklr platforms during different phases of projects. WHAT MAKES YOU QUALIFIED? 3+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST. Familiarity with Generative AI and Large Language Model (LLM) concepts Strong understanding of API integrations and using APIs in workflows Strong analytical and problem-solving skills Excellent communication skills – both written and verbal A drive to dig into the details of the system or process to solve customer problems. Desire and ability to rapidly learn a wide variety of new technical skills. Self-motivated, takes initiatives, and assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Enthusiastic professional with a focus on customer success. Excellent listening skills to fully understand the customer value requirements. Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various time zones. OUR EVP Why you'll love Sprinklr : We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. 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Company Overview: Market Hub Stock Broking Pvt. Ltd. is a member of exchange BSE, NSE, we have existing 22000 clients, 150 Sub broker, & ongoing National distributorship, we have multiple Investment products like Mutual Fund, SIP, PMS/AIF etc. We are looking for a dynamic and results-driven Leader for IFA Recruitment and Development Manager to expand and strengthen our network of Independent Financial Advisors (IFAs). This role involves recruiting, training, and developing IFAs to drive business growth while ensuring compliance with industry standards. The ideal candidate will have a strong background in financial services, excellent leadership skills, and a passion for sales and relationship management. · Key Responsibilities: 1. IFA Recruitment & On boarding: · Candidates should have a strong professional network of IFA’s and good physical outreach/contacts in the financial advisory or investment domain. · Develop and execute strategies to identify, attract, and onboard qualified IFAs. · Build a strong network of IFAs to enhance the company’s distribution channels. · Conduct interviews and assessments to ensure IFAs meet the company’s standards. · Facilitate smooth on boarding and provide necessary documentation support. · Candidates should have a strong professional network and good physical outreach/contacts in the financial advisory or investment domain. 2. IFA Training & Development: · Design and implement structured training programs for IFAs to improve product knowledge and sales effectiveness. · Provide continuous mentoring, coaching, and support to IFAs to help them achieve their business growth. · Organize workshops, webinars, and skill enhancement programs for IFAs. · Monitor IFA performance and provide constructive feedback for improvement. 3. Business Growth & Relationship Management: · Build and maintain strong relationships with IFAs to ensure long-term collaboration. · Assist IFAs in business planning, goal setting, and client acquisition strategies. · Develop incentive and motivation programs to enhance IFA engagement and productivity. · Track and analyze market trends to refine recruitment and development strategies. · 4. Compliance & Reporting: · Ensure that all IFAs adhere to regulatory requirements and company policies. · Maintain accurate records of recruitment, training, and performance data. · Prepare periodic reports on recruitment progress and IFA performance for senior management. 5. Market Research & Product Knowledge: · Stay updated on market trends, investment opportunities, and regulatory changes. · Continuously educate IFA’s on the range of investment products and services offered by Market Hub Stock Broking to effectively advise clients. 6. Reporting & Collaboration: · Provide regular updates on client portfolios, business progress, and market insights to management. · Collaborate with other IFAs, internal teams, and support functions to ensure the smooth execution of client strategies. Qualifications: · Bachelor's degree in Finance, Business Administration, Economics, or a related field. · Certification for IFA is preferred (NISM, AMFI). · Minimum 3-5 years of experience of Proven experience in recruiting, developing, Managing IFA’s. · In-depth knowledge of investment products, financial planning, and wealth management. · Strong communication, negotiation, and presentation skills. · Ability to work independently while also being a collaborative team player. · High level of ethical standards and commitment to providing transparent advice to clients. Why Join Us: · Growth Opportunities: At Market Hub, we believe in investing in our employees' growth and development. We offer training programs and career advancement opportunities. · Dynamic Environment: Work in a fast-paced, dynamic industry with a supportive and collaborative team. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to hr@markethubonline.com . Show more Show less

Job Summary We are seeking a Process Specialist-Ops with 7 to 9 years of experience to join our team. The ideal candidate will have expertise in SAP Accounts Payable JDE E1 Accounts Payable and a strong background in Procure to Pay and Record to Report processes. This hybrid role requires a proactive individual who can optimize financial operations and contribute to our companys success. Responsibilities Manage and optimize the accounts payable processes using SAP and JDE E1 systems to ensure timely and accurate payments. Collaborate with procurement teams to streamline Procure to Pay processes enhancing efficiency and reducing costs. Analyze financial data and reports to support Record to Report activities ensuring compliance with accounting standards. Develop and implement process improvements to enhance the accuracy and efficiency of accounts payable operations. Coordinate with cross-functional teams to resolve discrepancies and ensure smooth financial operations. Monitor and maintain vendor relationships ensuring timely resolution of payment issues and queries. Provide training and support to team members on accounts payable processes and systems. Ensure adherence to company policies and procedures in all financial transactions and reporting. Prepare and present financial reports to management highlighting key insights and recommendations. Support internal and external audits by providing necessary documentation and information. Utilize data analytics to identify trends and opportunities for process optimization. Contribute to the development of best practices and standard operating procedures for financial operations. Stay updated with industry trends and regulatory changes to ensure compliance and continuous improvement. Qualifications Demonstrate expertise in SAP Accounts Payable and JDE E1 Accounts Payable systems. Possess strong knowledge of Procure to Pay and Record to Report processes. Exhibit excellent analytical and problem-solving skills. Show proficiency in financial reporting and data analysis. Have strong communication and interpersonal skills. Display ability to work collaboratively in a hybrid work model. Maintain a proactive approach to process improvement and efficiency. Certifications Required Certified Accounts Payable Professional (CAPP) SAP Certified Application Associate

Location: Ahmedabad / Vadodara Job Type: Full Time / Onsite Department: IT Infrastructure Shift: Rotational Shift Job Summary: We are seeking a highly skilled Collaboration Engineer – Voice, to join our dynamic Infrastructure team. This role focuses on support and implementation of technical infrastructure for unified communications and contact center solutions, ensuring high availability and reliability. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to support the environment. Must Have Skills: Minimum 6 years of extensive experience in: Voice gateways, SBC’s, CUCM. Contact center (Cisco UCCE or UCCX). Scripting and support. Cloud-based telephony or Contact center product. Good To Have Skills: Zoom, Microsoft Teams, NICE CXONE, Genesys, Five9, Audio-codes, Oracle SBC. Key Responsibilities: Design, maintain and support Voice over IP (VoIP) solutions using Cisco IP Telephony, H323 protocols, SIP, Zoom, SBC, Cloud Contact center and other related technologies. Integrate VoIP systems with existing network infrastructure and third-party applications. Configure SIP trunks, call routing, and dial plans to support business needs. Manage user accounts, extensions, and system configurations in PBX and Contact center platforms. Troubleshoot complex voice network issues including call failures, audio quality problems, and routing errors. Work closely with cross-functional teams, including IT, network engineers, and vendors, to support VoIP initiatives and to identify root causes of issues and develop effective resolutions. Develop documentation for troubleshooting procedures and knowledge sharing within the team. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 6-8 years of experience in Unified communications technologies. Technical Proficiency: Strong knowledge of VoIP technologies. Expertise in SIP, H.323, RTP, and other voice protocols. Good understanding of network and infrastructure devices. Certifications: CCNP Collaboration or any other industry standard certifications. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Microsoft Active Directory Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description As a Cyber Security Architect, you will contribute to telecom network security. You will be responsible for providing expert security guidance, designing secure network solutions, and implementing best practices for our complex and dynamic telecom network infrastructure. How You Will Contribute And What You Will Learn You will be in part of developing and implementing secure network architectures, including firewall configurations, intrusion detection systems, VPNs, and network segmentation, tailored to the specific needs of telecom clients. You need to identify vulnerabilities and security weaknesses in existing telecom networks and recommend remediation strategies. You need to advise clients on best practices for securing their telecom networks, including threat modeling, vulnerability analysis, and risk mitigation strategies. You need to work with clients to establish comprehensive security policies and procedures that align with industry best practices and regulatory requirements. You will focus on threats and vulnerabilities specific to the telecom industry and recommend appropriate countermeasures for the network. You need to provide technical expertise and guidance related to security incidents affecting the telecom network. You will be designing training programs for the specific needs of personnel involved in managing and operating the telecom network. You will be focusing on the security strategy for the telecom network and its integration with the broader organizational security strategy. Key Skills And Experience You Have: Bachelor's degree in Computer Science, Information Security, or Electrical Engineering, with a minimum of 10-15 years of experience in security risk assessment, vulnerability management, or a related field within the telecom industry. Experience in security principles, methodologies, and best practices specifically relevant to telecom networks. Experience with security frameworks such as ISO 27001, NIST Cybersecurity Framework, or similar, with a focus on their application to telecom networks. Experience on conducting threat modeling, vulnerability analysis, and impact assessments for telecom network infrastructure. Experience with network security technologies such as firewalls, intrusion detection systems, VPNs, and network segmentation. Familiarity with telecom protocols and standards (e.g., SS7, Diameter, SIP) and their security implications. It would be nice if you also had: Certifications - ISO 270001 LA/LI, CISA , ITIL V3/4. Exposure to complex problem-solving and managing multiple projects simultaneously. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity. Show more Show less

IT Support Executive Job Summary The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and implementing procedures. Key Responsibilities: 1. Asterisk and Dialer Server Management: - Handle dialer and telephonic server issues efficiently. - Install, configure, and manage Asterisk systems. - Manage user accounts and SIP trunks. - Troubleshoot call quality and connectivity issues. - Implement security measures for VoIP communications. - Set up IVR, call queues, and conference bridges. 2. Technical Support: - Provide first-line technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues promptly and effectively. 3. System Maintenance: - Perform regular maintenance tasks such as system updates, software installations, and hardware upgrades. - Ensure optimal performance and security of IT systems. 4. Network Administration: - Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. - Configure network settings and troubleshoot connectivity issues as needed. 5. User Management: - Create and manage user accounts, permissions, and access controls across various IT systems and applications. - Ensure compliance with security policies and procedures. 6. Collaboration: - Collaborate with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues. 7. Continuous Improvement: - Stay updated on emerging technologies and best practices in IT support. - Recommend and implement process improvements to enhance efficiency and effectiveness. 8. Vendor Management: - Liaise with external vendors and service providers for hardware/software procurement, maintenance, and support contracts. - Coordinate with vendors to troubleshoot and resolve technical issues and escalate unresolved issues as needed. 9. Linux and Server Management: - Demonstrate excellent knowledge of Linux operating systems and server management. 10. Desktop Support: -Provide first-line technical support to end-users via phone, email, or in-person. -Assist users with software installations, upgrades, and configurations. -Perform system updates and maintenance tasks to ensure optimal performance and security. Requirements : - Immediate Joiner - Located in Gujarat - Age Criteria: 30 to 35 years - Expertise in Asterisk is a must - Experience in handling dialer and telephonic servers - Strong knowledge of Linux and server management Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 13, 2025 Job number 1830803 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Working Days : 5 Days & 9 hrs Location : Ahmedabad - onsite Job Description Role : Software Architect - Embedded You are an Energetic, Passionate, and Innate Software Technology Leader having excellent knowledge of designing and developing Linux based embedded products and having an experience of 8+ years with at least 4-5 years of experience of technical leadership. You possess very good knowledge of Software Architecture and Design, Design Patterns, OOPS concepts, Data Structures and Algorithms, Messages Queues, Multi-threading applications, Networking concepts and software security. You are competent to design, develop and deliver Software applications and embedded products. Technical Skills Required Hands-on experience in C/ C++, Embedded C (Very strong exposure in C Programming concepts). Linux, Command of Linux OS. IPC Inter-Process Communication exposure (Multithreading and Socket Programming). Working experience or Knowledge with Microprocessors like Arm 7/9, Cortex A8/A15, Qualcomm, Intel, IMX,NXP etc will be a huge plus. You have sound knowledge and hands-on experience in one or more Technologies/Platform like Socket Programming, Multi-Threading, ONVIF/RTSP, Video codecs H264/H265, Video Parsing of H264/H265, Image processing, Embedded Web Server, BLE, WIFI, RS485. UART, Push Notification (FCM), VoIP (SIP & RTP). You possess good knowledge and working experience in one or more Tech Stacks/Frameworks like Ffmpeg, Gstreamer, QT/QML, LIVE555, OpenCV(Image Processing), Networking Fundamentals, Basic Linux commands. You are proficient in at least two or more languages from among C, JAVA, Python, C++, HTML/CSS, JQuery/Javascript. You take complete ownership of timely product delivery with impeccable software quality. You have experience in building, leading, and managing multi-engineer project teams. You have the ability to navigate the teams through fast changing market needs. You possess strong people leadership skills in growing/nurturing/mentoring the young engineers. You are a motivated problem solver who can accurately document and communicate issues, can present the problem and solution in a short and crisp manner without taking into circles. You have a good understanding of JIRA, Confluence, SVN, Fisheye, Crucible, Sonar/Parasoft/LDRA and Nessus/Nexpose. (ref:hirist.tech) Show more Show less

**Service Department**. This is a **task-based profile**, where each candidate must complete **10+ valid tasks per day**, following the **Activity Based Salary model**. The tasks are divided into two parts: **1. SB + ECD Tasks:** - Soundbox Replacement - EDC Replacement - Deactivation - Win-back Activities **2. Cross Sale Tasks:** - Gold SIP - Loan and Insurance - Welcome Visits for loan merchants Please also ensure the candidates meet the following **basic requirements**: ✅ Good Communication Skills ✅ Must have a Smartphone ✅ Bike with valid Driving License ✅ Positive CIBIL Score ✅ Phone number must be linked with both Bank Account and Aadhaar Card Make sure all these points are communicated clearly before Interview any candidate.

- VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Company Description Jamaica Craft Café embraces a profound philosophy: "Life begins at Jamaica Park." The café strives to ignite energy and vitality with every well-crafted cup of coffee, providing a spirited start to each day. Renowned worldwide for its exceptional rums and Blue Mountain coffee, Jamaica Craft proudly sources its coffee beans from the best coffee regions, including the renowned Blue Mountain region of Jamaica. With a commitment to sourcing globally and roasting locally, their team of seasoned specialists meticulously crafts each cup, ensuring every sip is a testament to their expertise and dedication to quality. If that's not enough then our highly skilled team of chefs will ensure you experience the best of the cuisine for your taste pallets Role Description This is a full-time on-site role for an Account Manager located in Chandigarh. The Account Manager will be responsible for managing client accounts, building and maintaining strong client relationships, and ensuring client satisfaction. Daily tasks include overseeing client communications, coordinating with internal teams, identifying opportunities for account growth, and resolving any issues that arise to ensure the highest standards of service. Qualifications Experience in client account management and strong relationship-building skills Skills in communication, negotiation, and conflict resolution Proficiency in using CRM software and managing client information Problem-solving, organizational, and time management skills Ability to work independently and collaboratively with internal teams Knowledge of the Food & Beverage industry is a must Bachelor's degree in Business Administration, Marketing, or a related field Show more Show less

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsible for managing various projects, planning, execution, and Post Merger Integration for Accentures acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target companys suppliers portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired companys suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurements Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for Fluent in EnglishMinimum 3 years of experience in P2P, Finance, CMR or SAP/AribaMinimum 2 years of experience in Project Management Roles and Responsibilities: Role :Project ManagementFlexible scheduleAttention to detail.Process improvement. Strong written and verbal communication skillsWell organized.CollaborativeGood to have:Presentation Skills3rd language Qualification Any Graduation

Job Title APAC Finance FBM Senior Manager Management Level :06- Senior Manager Location:Bangalore Must have skills: Finance |Revenue| Forecasting | Finance Advisory Good to have skills: Excel, Powerpoint Job Summary : The Market Unit FBM SM a key role in the Finance organization providing data-led insights to advise senior business leaders. They also play a critical role in managing the day-to-day finance operations working closely with business. Roles & Responsibilities: Trusted business advisor to all key stakeholders (CFO, CEO, DOO, Sales Lead) preparing financial and investment analysis into regular monthly business reviews and other strategic meetings as required. Provide business insight and analysis of the local P&L and trends using internal analytics tools to provide recommendations to drive actions. Lead regular forecasting and reporting activities both backward and forward looking, assist Controllership with audit enquiries, ensure compliance to internal policies and US GAAP and highlight risks as required. Effective co-ordination across Accenture including other finance functions, Sales, HR, Quality and Risk, Business Leaders and Business Operations. Transformation champion in the ever-changing technology landscape, as well as coaching the finance teams and business stakeholders. Work alongside other finance functions to ensure timely collection of invoices and proactively manage working capital. Occasionally represent the finance function in new deal approvals, working alongside sales and pricing teams to assess the risk and financials of opportunities. Be a role model and face of finance for the local and global finance teams; support with coaching and mentoring, instill a sense of community and drive best practices amongst the finance workforce. Professional & Technical Skills: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Proficient in Microsoft applications (Excel, PowerPoint) Additional Information: About Our Company | AccentureQualification Experience: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Educational Qualification: Undergraduate degree in Finance / Accounting. Professional accounting qualification preferred.

Job Requirements Job Requirements Role/ Job Title: Relationship Manager - Current Account Function/ Department: Branch Banking Job Purpose The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals, and managing deliverables. Roles & Responsibilities CASA values build up and new client acquisition. Ensure effective client engagement leading to cross sell. Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash, and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherence to the bank policies and compliance. Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Post-graduation: Any Show more Show less

Job Title - GN - SONG - Service - CX - Speech Analytics Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: : Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Job Summary : As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities: Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing. Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms. Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment. Professional & Technical Skills: A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms Experience in contact center operations including operational and performance excellence Prepare the power point readouts with analysis to the clients. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Job Description: The Challenge Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us. To help us achieve this mission we are looking for an enthusiastic software engineer intern to be part of our R&D hub in India. As a software engineer intern at our India office in Bangalore, you will be part of the marketplace team that takes the product from a Proof of Concept phase, to the market and to a mature product. The result will be that the product is a mission critical integration into the marketplace. At CM.com we have over 300 people working in our R&D department divided over 25+ agile teams. The product Many of our Payments, Messaging or SaaS products require integrations with external platforms (like Salesforce or Microsoft Dynamics) to truly maximize the value that our customers get out of their product. From Conversational A.I. Chatbots that communicate with ERPs, to a contact center application getting data from an order system, to CRMs that post records to our Customer Data Platform. To avoid a complex web of point solutions, we are launching a new product: CM Marketplace. External platforms integrate with CM Marketplace once, after which the data contracts, authentication and authorization automatically cascade to multiple CM products. Requirements: What You Offer You are a graduate student in computer science / IT. Available per 1st of July 2025 Availability: 5 days per week Located in travel distance from our office in Bengaluru; You are enthusiastic and passionate about developing high-quality code You have a basic understanding of development concepts and technologies. As a person You have a problem-solving mindset and continuously looking for improvements; You have can-do mentality and are a self-starter; You are flexible and like working in a changing organization. What CM Offers A challenging internship within an innovative and international fast-growing tech company; An excellent allowance and laptop; Awarded to be a Great Place to Work 2022 by CM.com employees; Mentorship of or our experienced software engineers within a helpful environment; Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy; CM.com As a Company CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide. Conversational Commerce is the convergence of messaging and payments. We provide messaging and voice channels, such as SMS, Over The Top (OTT) (e.g. WhatsApp Business, Apple Business Chat, Google RCS, Facebook Messenger, and Viber), Voice API and SIP. These messaging channels can be combined with cloud platform features, like Ticketing, eSignature, Customer Contact, identity services and a Customer Data Platform. CM.com has over 750 employees and has offices globally. The CM.com India office is in Bangalore and its headquarters is in Breda. The platform of CM.com delivers fully integrated solutions, based on a privately owned cloud and 100% in-house developed software. By doing so, CM.com can guarantee scalability, time-to market and, global redundancy and delivery. Apply now and ‘Start the Conversation’ Are you the candidate we are looking for? Please apply via our company website with your CV and why you like to do your internship with us! We look forward to hearing from you. Show more Show less

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP S/4HANA for Pharmaceuticals Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance end to end. This involves analyzing and designing/re-designing business processes and defining parts of an organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives within the organization.- Develop and implement strategies to enhance business function performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA for Pharmaceuticals.- Strong understanding of pharmaceutical industry processes.- Experience in implementing SAP S/4HANA solutions for pharmaceutical companies.- Knowledge of regulatory requirements in the pharmaceutical sector.- Hands-on experience in business process analysis and optimization. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP S/4HANA for Pharmaceuticals.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | AccentureQualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Responsible for line clearance activity before commencing the different operations like dispensing, manufacturing, filling, inspection, sealing, labelling, and packing. Responsible to perform the environment monitoring activities Responsible for Process validation, cleaning validation/verification, hold time study, media fill routine batch sampling as per protocol/SOP. Responsible for review of executed BMRs and BPRs. Responsible to perform the in-process test at different stages as per batch document/SOP. Responsible to review the environment monitoring, water trends. Responsible to review the different type of planner and calibration certificates. Responsible to receive the required resources for EM monitoring e.g., plates, samplers, swabs etc.. from microbiology lab and after completion of EM monitoring plates, samplers, swabs etc.. should be handed over to microbiology lab for further process along with applicable formats which is filled in aseptic area. Responsible to monitor cGMP compliance at shop floor. Responsible to review the different type of print outs i.e CIP, SIP, autoclave, filter integrity etc.. To maintain the Issuance/reconciliation record of items / media for Environment monitoring material e.g., plates, swabs, etc.. Environmental monitoring of manufacturing clean room area as per the defined schedule. Responsible to participate in media fill simulation study. Responsible to participate in perform qualification activities of manufacturing area. Non-viable particle monitoring of manufacturing clean room area as per the defined schedule. Compressed air /nitrogen gas monitoring and Personnel monitoring. Review of Media fill CD. Review of Visual inspector qualification record.

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8+Years Educational Qualification: MBA from a tier 1 institute

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech