Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 5+ Years of Experience of Inventory: System Management collects and provides inventory – data Software distribution: System Management provides the corporate tool for software distribution (incl. Distribution platform for SWIntegrationMgmt) Remote Control: System Management provides the corporate remote control – tool for client workstations Patch Management: System Management provides functionality for detection and remediation of vulnerabilities (incl. Distribution platform for patches / SW) Reporting: System Management provides a base set of reports for Inventory & Patch Management Provisioning of Basic Online Training Material & Documentation Provisioning of single point for Admin Tools Provisioning of admin – tools (e.g. LANDesk/Ivanti, McAfee ePO, HPAM, QIP, AD, etc.) on a Terminal Server Farm Provide following support activities with Ivanti/Landesk administrators Ivanti LANDesk Infrastructure (Provide and maintain LANDesk Core Servers; provide and maintain database servers; provide System Management Landscape for Inventory, Software Distribution, Remote Control, Patch Management & Reporting) Administration of Users and Scopes (creating user accounts with their LANDesk roles and scopes, granting/removing access on request; the number of user accounts per responsibility/location is limited to two accounts). Inventory (Maintenance and distribution of the inventory positive list LDAPPL3.INI [what will the inventory scanner look for]. Repair the database if corrupt inventory scans create incorrect entries [DB-Repair]) Provide LANDesk scripts, queries and policies if they are necessary on a global level (e.G. security patches, LANDesk bug fix) Provide the master software repositories on core servers Preferred Technical And Professional Experience Provide scripts, packages, queries and policies for Patch Management CSO specifies the patches that have to be installed in a certain timeframe. Setection rules for Security and Patch management based on CSO related requirements The necessary packages which include the patches will be delivered by the vendor of the vulnerable software, LANDesk or the Standard Workplace/SIM) The CSO-defined patches are provisioned (e.g. SF) / pushed(e.g. DS) by System Management based on the CSO-Requirement Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less
