Sigma Explorer Support Manager

About the Role:

Are you enthusiastic to enable and support Swiss Re Institute (SRI) in transformational projects and initiatives in line with Swiss Re's NEXT journey Do you enjoy connecting with different stakeholders to drive greater impact and efficiency in different work processes

In this role, you'll be reporting to the sigma explorer business product owner. You'll be supporting the day-to-day operations of this web portal designed for external clients, which is the newly launched hub for all Swiss Re Institute data, forecasts and research reports.

You will also be supporting the SRI Divisional Operating Officer's office on wider operational department topics too.

Your main responsibilities:

• Contribute to the success of a novel web portal for external clients (called the sigma explorer: ) by supporting the business product owner
• Assist with ongoing external client onboarding/offboarding processes for the sigma explorer web portal.
• Ensure client data for the web portal is accurate and current through validation with a range of different sources.
• Engage directly with external clients and internal stakeholders requesting information or assistance with the web portal.
• Support on performance KPI measurements of the web portal, namely the amount of user clicks and downloads and proactively share ideas on how to expand reach of this new product.
• Support the product owner in coordinating continuous improvement phases to the web portal as well as maintenance update (e.g. adjusting the website content)
• Participate in the testing of advanced/AI-based tools offered to clients.
• Support on process documentation and drive continuous improvement too on wider input and output processes of the web portal.
• Support the SRI DOO Office on wider operational department topics too, such as delivering compliant SRI responses to Swiss Re data governance requirements.

About the Team:

Swiss Re Institute - we originate actionable insights to support profitable risk taking by providing input for internal planning and business steering, by creating business-focused research, and by positioning SRI and Swiss Re with external stakeholders.

SRI is a Group Function reporting to the Group CEO. We are a diverse set of around 60 colleagues working in teams across various locations. Swiss Re Institute is highly visible and interacts with a wide variety of key partners and decision makers across the organization and externally. We are a truly global team located in Zurich, Bratislava, New York, Bangalore, Hong Kong and Beijing and collaborate closely with all of Swiss Re's re/insurance business units and Group functions.

About you:

We seek a highly organized professional with strong interpersonal skills, capable of collaborating across all levels and functions.

We would like you to have:

• Strong communication and stakeholder management skills, capable of collaborating across all levels and functions. Fluency in English
• Bachelors/Master degree in either communications, computer administration or business management.
• Highly organized, with an ability to multi-task and work independently
• Flexibility to adapt to changing priorities and collaborate with colleagues across time zones
• A service-oriented and problem-solving mindset
• Ideally previous experience in customer service/client communication
• Strong Microsoft Office 365 skills and ability to get accustomed to new tools and systems quickly, e.g. for client data management
• Previous experience with ServiceNow and general website content management and digital media management would be considered an asset

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