Role & responsibilities A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:Make outbound calls to customers to promote products and services, or follow up.Respond to inquiries and provide information.Resolve complaints and provide appropriate solutions.Keep records of all interactions and transactions, updating customer information in a database as necessary.Meet and exceed sales and customer satisfaction targets.Continuously improve product and service knowledge to provide accurate information to customers.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.Follow all company policies and procedures, including those related to confidentiality and data security.Participate in training and development opportunities to improve skills and knowledge.Adhere to schedules and work efficiently under pressure to meet deadlines.