Greetings from VOIS! We are looking dynamic Performance Test Engineer for Pune location. Experience: 3 to 8 years Notice Period: Early Joiners Location: VOIS, EON IT Kharadi, Pune Working Persona: Hybrid Role Poupores: Deliver testing services within the IT Shared Service center (VISPL) for the domains and / or countries in a Telecommunications environment ensuring platforms, services and components are tested to agreed milestones, cost and quality. Prepare test plans, and test scripts as well as execute Performance tests to the agreed standards, timelines and service levels. Ensure a common approach & standards are followed for testing. Capture lessons learnt and best practise to improve the test methodology and approach. The successful candidate will be able to demonstrate proven experience of delivering Performance software testing solutions onshore and offshore in a multi-national global environment. Key Accountabilities: Responsible for understanding the Telecom technology stack, delivery approach and strategic initiative, in order to define appropriate test strategies and approaches in the Cloud, Siebel, CRM, BRM or Middleware domains. Deliver projects in the testing space and ensure delivery efficiency. Individual filling this role will be required to establish dynamic scripts and scenarios, execute and coordinate performance tests, analyse the results and communicate to stakeholders and multi-vendors. Ensure to follow the defined metrics, practices, process, reports issues and tools to ensure delivery is managed. Implement steps to improve test automation levels. Define best practices and improvement ideas to drive efficiency and continuous improvement. Responsible for developing the NFT test strategy ensuring it is updated and based lined to reflect changes to the project risk profile, schedule, testing processes etc. Work with the application team to resolve any issues that arise out of performance testing. Ensure quality and accuracy of the test deliverables. Devise ways for promoting reusability of Test Assets like Scripts, Input Data Set etc. for non-functional testing across the projects Technical Competency: Demonstrate ability to test custom services using load generating tools (ie Load runner, Jmeter, SOAP UI) across multiple protocols. Experience working in CI/CD environments and cloud-based infrastructures and applications. Demonstrate experience in performance test scripting and executing test scripts. Ability to analyse NFR’s, volumetric Analysis. Should have knowledge of C, java, VB macros, Basic of SQL, shell scripts for customizing scripts and innovative automation process. Understanding of JAVA/JVM architecture, JVM, GC, Class loading, Thread dump, DB (oracle and SQL server) analysis. Knowledge of monitoring, profiling for app stack using APM tools such as HP Diagnostics/ CA Wily/ Dynatrace/ AppDynamics etc and in-depth analysis of server & application metric data. Able to accurately analyse performance test results and highlight issues in both technical and business language. Experience in supporting tool such as fiddler, firebug, HAR, Lighthouse with be added advantage. Show more Show less

Tata Consultancy Services is conducting walk-in interview for Performance Testers !!! Walk in at TCS SNR-Kumaran Nagar, 415/21-24, TNHB Main Rd, Chennai, Tamil Nadu 600119 on 7-Jun-25, Saturday !! Role***Performance Tester Exp***4-8 years Location***Chennai Apache JMeter is a mandatory skill 7-10 Years of experience in Performance testing 5+ years of experience in using Apache JMeter performance testing tool. Strong ability to design and develop performance test scripts, using JMeter (mandatory), LoadRunner (mandatory)and other tools. Hands on experience in script migration from LRE to JMeter Handson experience in developing framework and integrating Jmeter with other open source tools to simulate the load from the web tier and capture the E2E page response time and other performance metrics. Design, develop, and execute various kinds of performance tests for diverse applications and systems. In-depth knowledge in using the performance monitoring tools like Splunk, Newrelic, Perfmon, AppDynamics, etc, with the ability to analyse, interpret test results and identify bottlenecks. Excellent analytical skills and experience in troubleshooting performance issues across tiers (e.g., application, database, network). Strong communication skills, with the ability to document & present the test results / findings to technical and non-technical stakeholders. Should have academic qualifications in Information Technology, Computer Science, or related fields, with strong coding skills in any of the programming language (Java, groovy, C, C++, Python , etc.) Expert in testing following performance testing protocols using JMeter or JMeter integration with other open source testing tools: Siebel-Web, Oracle NCA, Web (HTTP/HTTPS), Webservices, Truclient, JMS Queue, Citrix, M2M, Different types of Network Traffic generation, Batch Jobs, and Database Query Execution Expert in Unix commands, Shell scripting, and SQL Experience in Telecom domain. Experience in performance testing Oracle Products - Siebel CRM, Fusion, ERP, and BRM Developing reusable assets and value add for the performance testing team Good to have Skills Experience in High Availability and Disaster Recovery Testing Experience in any one of the automation tools like Selenium java /Python, UFT, etc Experience in any of the CI/CD tools like Jenkins, CircleCI, etc Experience in version control tools like Git, etc Experience in other open-source performance testing tools Role & Responsibilities Would be responsible for the creation and maintenance of performance test plans. Understand the system architecture from a performance testing perspective. Provide Performance Testing expertise to the various projects. Review and prioritize all problems found during testing and relay them to Developers promptly. Will be responsible for the execution of performance test scripts. Ability to perform analysis of testing results and triage issues found. Develop the performance test artifacts. Interested and eligible candidates can apply !!! Show more Show less

Overview Come and join us! About the team: Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact. As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly. NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success. Job Summary: Come and join us! The Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction. Job Responsibilities: Provide implementation services to new and existing customer Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize NetSuite application to meet customer’s business requirements Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries Works on problems of diverse scope where analysis of data requires evaluation of numerous factors Demonstrates good judgement in selecting methods and techniques for acquiring solutions Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative Ability to resolve routine issues per defined parameters and procedures, and advance when vital Qualifications: Bachelor’s degree, preferably in Accounting or Management Information Systems 5+ years’ experience in systems applications consulting, either internally via an IT organization, or externally with a consulting firm or software provider Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Customer relationship competence and strong consulting skills Strong written and verbal communication skills Amenable to work on Night shift which is from 6PM IST to 3AM IST Does this sound like you? If so, we hope to meet you! Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer https://www.oracle.com/corporate/careers/diversity-inclusion/ Show more Show less

Overview Come and join us! About the team: Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact. As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly. NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success. Job Summary: Come and join us! The Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction. Job Responsibilities: Provide implementation services to new and existing customer Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize NetSuite application to meet customer’s business requirements Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries Works on problems of diverse scope where analysis of data requires evaluation of numerous factors Demonstrates good judgement in selecting methods and techniques for acquiring solutions Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative Ability to resolve routine issues per defined parameters and procedures, and advance when vital Qualifications: Bachelor’s degree, preferably in Accounting or Management Information Systems 5+ years’ experience in systems applications consulting, either internally via an IT organization, or externally with a consulting firm or software provider Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Customer relationship competence and strong consulting skills Strong written and verbal communication skills Amenable to work on Night shift which is from 6PM IST to 3AM IST Does this sound like you? If so, we hope to meet you! Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer https://www.oracle.com/corporate/careers/diversity-inclusion/ Show more Show less

About VOIS In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. About VOIS India VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone Job Description Role purpose: To support L2 Operations for Siebel application. Should support BAU incidents and Service Requests related to Siebel. Implement product changes , LOV configuration , PBI and perform project deployments. Core Competencies, Knowledge And Experience Siebel CRM and Order management. Familiar with Siebel tools Experienced in Telecom domain. SQL, PLSQL, Unix, shell scripting. Good to have: Siebel Admin and Product Admin knowledge Must Have Technical/professional Qualifications Siebel CRM SQL and Unix. Roles And Responsibilities To support L2 Operations for Siebel CRM application. Implement product changes and perform project deployments. Performing root cause analysis for repeating issues. Provide on-call support for P1/P2 issues during weekends/non-business hrs (rotational basis). Key Performance Indicators Following the ITIL INC management process Maintain the SLA & KPI Technical solutioning for operational problems Continuous Improvements. VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Show more Show less

🚀 We're Hiring – Siebel Admin (C2H) 📍 Role: Siebel Administrator 📅 Experience: 6 to 10 Years 📍 Location: [Pan india] 👉 Notice period : immediate Joiner 👉 Budget : open budget Must-Have Skills: ✅ Strong knowledge of Siebel Architecture & latest releases ✅ Siebel Installation, Upgrade & Repository Migration ✅ Experience with Siebel Tools & Web Tools ✅ Excellent troubleshooting and communication skills ✅ Team collaboration & problem-solving mindset Nice-to-Have: ☁️ Exposure to Cloud Concepts & Migration 🔧 Familiarity with DevOps & CI/CD practices 📩 Apply Here!:rajesh@reveilletechnologies.com . Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Enterprise Application Integration (eAI) Good to have skills : Oracle Siebel Configuration Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working on application development tasks and collaborating with team members to ensure project success. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Develop and implement software solutions based on business requirements. - Collaborate with cross-functional teams to ensure project success. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Enterprise Application Integration (eAI). - Strong understanding of Oracle Siebel Configuration. - Experience in developing and implementing software solutions. - Knowledge of software development lifecycle. - Familiarity with database management systems. Additional Information: - The candidate should have a minimum of 3 years of experience in Oracle Siebel Enterprise Application Integration (eAI). - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Date: May 31, 2025 Location: Mumbai, IN Company: Carestream Health Position Summary: As the Team Lead for BOC US&C you will oversee the daily operations of US&C order management teams, ensuring a smooth workflow. Your primary focus is to consistently meet Key Performance Indicators and Service Level Agreements, ensuring high-quality service for end-users and customers. You will apply industry best practices to maintain high standards and drive excellent customer service. In your role, you will lead the team through effective management techniques, which include hiring, onboarding, training, development, recognition, and coaching. Additionally, you are responsible for initiating automation and optimization projects to improve operational efficiency, ultimately leading to better turnaround times and service quality. Your leadership will play a crucial role in enhancing the team's performance and customer satisfaction. Position Responsibilities: Process management - Maintaining Service Level Agreements (SLAs) Manage the process of order entry ensuring that the team meets or exceed the Perfect Order Fulfillment (POF) goals for the organization. Monitor status of orders basis the priority and ensure completion of the deliveries as per agreed terms with customers. Oversee and ensure adherence to established SLAs for efficient customer service delivery, including Turnaround Time (TAT) requirements. Arrange, as required, same day shipments or any other special shipments with carrier and/or 3rd Party Logistics partner. Obtain required approval as needed. Solve issues with logistics and transportation partners to ensure timely and quality delivery to internal and external customers. Understand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on time. Responsible to measure quality and volume of transactions performed by the team based on SAP data. Credit approvals - Follow matrix to approve credits for returns, damaged shipments, price overrides. Collaborate closely with parts planning team / warehouse / logistics / credit controllers / sales to fulfill customer requirements. Perform quality checks for the calls handled by team members and sample orders processed. Weekly/Monthly review mechanism with stake holders to gage team's performance and discuss issues / process gaps if any. Acts as the primary escalation contact for the team resolving issues with a sense of urgency to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level. Team / people management - Responsible for annual goals setting for the US&C Parts, Analog, Export and Digital order entry team, mandatory performances reviews, annual evaluation and career path development Responsible for coaching team members against findings based on quality and personal feedback. Identifies areas of concerns and opportunities for performance improvements for the team members Understand the business needs and drive the team to present meaningful and accurate reports and dashboards. Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. Conduct regular 1:1’s with the team members, evaluating their performance and addressing criticalities. Provide timely responses to requests from the management team and other support functions. Able to organize and present data relevant to area of responsibility and group performance. Ensure proper organization of the working hours as well as presence of the Team Members at the office. Automation initiatives - Spearhead automation and optimization projects to enhance operational efficiency within the customer service function, ultimately improving TAT / quality. Actively engage as functional lead in Global / regional transformation projects / initiatives for BOT / EDI implementation & actively support in defining requirements, testing, roll-out support, and training for new users. Required Skills & Education: Education : Bachelor’s degree in commerce or a college degree with 3-4 years of equivalent work experience in a related field is required. Knowledge of Import/Export compliance rules and regulations is a plus. Certification in Project Mgt, Operations Mgt, Analytics, ISO, Lean, Quality or Six Sigma is added advantage. Experience : Over 6 years of experience leading teams responsible for order management, order fulfillment, or similar operations. Proven track record in managing and supervising team members effectively. Working knowledge of any ERP system (SAP / Oracle / SIEBEL/Salesforce) Schedule : Shift window 5:30pm – 5:30 am IST Skills: Proficient in collaborating with diverse teams and stakeholders. Possesses strong analytical skills. Ability to engage with individuals at all organizational levels. Adept at resolving workplace conflicts. Skilled in making data-driven decisions and managing workload fluctuations effectively. Diligent, detail-oriented, and committed to identifying root causes. Maintains high ethical standards and is trusted to prioritize employee well-being while encouraging a collaborative work environment Desired Skills: Work Environment: Physical Requirements:

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Overview: As a Senior Technical Writer, you will be responsible for working independently on information development projects. You will collaborate with cross-functional teams to produce high-quality content and contribute to larger team on projects as needed. Required Skills: 6+ years of experience in writing about enterprise software, ERP systems, or similar applications Working knowledge of any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle Demonstrate track record in delivering innovative and high-quality documentation and working based on broad objectives and with minimal handholding Ability to collaborate with subject matter experts to research software products, understand requirements, determine functionality and design features, and communicate effectively to the user Skilled in core information development processes: content planning, content creation, content review Excellent communication skills and impeccable attention to detail Strong writing and editing skills. Strong technical skills, with the ability and enthusiasm to quickly learn how the system works. Skilled in time management, able to meet tight deadlines with multiple deliverables Knowledge of core technical communication concepts, topic-based authoring, minimalism and task-oriented design Senior-level experience with structured authoring and developing modular content for single-sourcing and reuse. Experience using various style guides, such as the Microsoft Manual of Style Experience in writing content using authoring tools such as Arbortext Editor Exposure to SaaS/Cloud-based business applications Job Responsibilities: Produce high-quality documentation that is appropriate for its intended audience. Work with internal teams and cross-functional teams on documentation requirements. Keep up with the rapid changes in products and constantly strive to improve the documentation. Ability to quickly grasp complex technical concepts and make them easily understandable Analyse existing and potential content, focusing on reuse and sing-sourcing opportunities Responsible for working independently on projects Develop release notes, user guides, and administrator guides for all product lines, with cohesive content and great formatting visuals. Write clear, concise, and complete step-by- step procedures for technical products and solutions Create architecture, flow, and process diagrams to increase the visual/graphical content to complement/substitute textual content where applicable Write the content in the authoring tools like Arbor text Editor as per the existing style guides and procedures Guide and work with other technical writers in the team for scoping, assigning and managing tasks to ensure their timely completion Provide technical, structural, and infrastructural strategy for the team Meet all deadlines, while maintaining high quality and standard of the deliverable. Nice-to- have Skills/Experience: Working knowledge of Arbor text Editor Exposure to Agile development methodologies Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here." Show more Show less

Oracle Siebel CRM team is looking for a top product management professional to join our Siebel Platform team. As the Product Owner, you will lead the design, development, and continuous improvement of our platform infrastructure, focusing on scalability, reliability, and performance. Your comprehensive knowledge of the system architecture and DevOps practices will be crucial in building robust and efficient platform solutions. Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Advanced degree or relevant certifications (e.g., Certified Scrum Product Owner, AWS Certified Solutions Architect) are preferred. Experience: Minimum of 5 years of experience as a Product Owner, with a focus on platform or DevOps environments. 10+ year of overall experience. Proven track record of delivering platform solutions that prioritize scalability, resilience, and high availability. Hands-on experience designing microservices architectures and implementing DevOps pipelines. Proficiency in cloud platforms (e.g., AWS, Azure, GCP) and their ecosystem services. Strong background in software architecture, including containerization, orchestration, and service mesh implementation. Past experience of working on Siebel platform would be a plus. Technical Skills: In-depth knowledge of system design patterns, including fault tolerance, scalability, and load distribution. Expertise in container technologies (Docker, Kubernetes) and orchestration tools. Strong command of CI/CD tools and practices, including automated testing and rollback strategies. Experience with infrastructure automation using Terraform, Ansible, or similar. Proficiency with monitoring and observability stacks (e.g., Prometheus, Grafana, ELK stack). Familiarity with API management and secure API gateway implementation. Knowledge of version control (Git), branching strategies, and automated build pipelines. Basic scripting skills (Python, Bash) for automating repetitive tasks. Soft Skills: Excellent communication and leadership abilities, with the capability to bridge technical and non-technical stakeholders. Strong analytical mindset to solve complex system issues and optimize performance. Proactive attitude towards problem identification and resolution. Ability to manage competing priorities in a dynamic, fast-paced environment. 1. Product Vision and Strategy: Develop and clearly communicate the product vision, strategy, and roadmap for platform solutions, focusing on system scalability, resilience, and high availability. Translate high-level business requirements into detailed technical requirements, specifically related to cloud infrastructure, microservices architecture, and container orchestration. Identify opportunities for innovation in platform development and DevOps automation. 2. System Design and Architecture Leadership: Lead the architectural design and implementation of highly available and scalable platform solutions. Collaborate with the DevOps and development teams to define the system architecture, focusing on: Microservices Architecture: Designing modular, loosely coupled services with API-driven communication. Event-Driven Architecture: Implementing real-time data streaming and message brokering (e.g., Kafka, RabbitMQ). Cloud-Native Design: Leveraging managed services and container orchestration (e.g., Kubernetes, Docker) for scalability. Database Architecture: Ensuring data consistency, redundancy, and performance in both SQL and NoSQL environments. API Gateway and Service Mesh: Managing internal and external API interactions, routing, and security. Monitoring and Observability: Integrating metrics, tracing, and log aggregation for end-to-end system visibility. 3. Backlog Management: Prioritize and manage the product backlog with a strong emphasis on infrastructure improvements, system design, and automation. Write detailed user stories that encompass platform-specific features such as automated scaling, disaster recovery mechanisms, and real-time performance monitoring. Define acceptance criteria that validate the robustness of system architecture, including load balancing, fault tolerance, and multi-region support. Facilitate backlog refinement with the engineering team, focusing on the technical feasibility of complex platform enhancements. 4. Team Collaboration and Communication: Act as the primary liaison between engineering teams and stakeholders, facilitating technical discussions related to system design choices and platform capabilities. Provide clear technical documentation and guidance on platform standards, system components, and integration points. Facilitate technical decision-making through data-driven analysis and proof-of-concept evaluations. 5. Stakeholder Engagement: Engage with internal users to gather feedback on platform performance and stability. Prepare reports and presentations that highlight platform metrics, system uptime, and areas of improvement.

Why Oracle NetSuite One word - transformation. Do you want to advance your career with the world s first cloud companySince 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we re looking for people like you to help us make a global impact. As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly. NetSuite is a place where you can build your career and have fun while doing so! We re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success. Responsibilities include: Responsible for leading all phases of the Oracle NetSuite Account Reconciliation implementation including business alignment workshops, crafting and configuring the system as per leading practices and working with customers in creating a positive experience. Provide Oracle NetSuite consulting expertise by applying previous experience in the Financial Planning and Analysis functions and technology solutions. Act as encouraging leader and advisor to customers to embed leading and standard methodologies in business processes to drive high level of customer happiness. Preferred Skills/Qualifications include: At least 8 - 10 years of experience in OBIEE/Hyperion/Oracle Analytics Cloud, Data Warehouse, and SQL experience ideally with integration to/from Oracle NetSuite Application Solid grasp of Oracle Database, Data Modelling, Oracle SQL Developer, Data Warehouse concepts, sophisticated analytics concepts, and implementation. Experience implementing and applying Big Data and visualization techniques, tools, and technologies (Spark, Kafka, Tableau, etc.) Experience querying databases and using statistical computer languages: R, Python, SLQ, etc. Experience with following Oracle solutions is greatly desired: Autonomous Data Warehouse (ADW), Oracle Analytics Cloud (OAC), NetSuite SuiteAnalytics Connect, Oracle Fusion Analytics Warehouse (FAW), JDBC/ODBC, ADO.net Able to perform sophisticated problem solving and to work closely with NetSuite Support and Product Management Experience with one or more of the following business applications: NetSuite, SAP, Siebel, Oracle, QuickBooks, Great Plains, Salesforce.com, MAS 90, PeopleSoft, JD Edwards Experience in data design, data modeling, data mapping, data interrogation, data quality, and master data management is desired Good interpersonal and communication skills Experience architecting and provisioning/configuring cloud-based data warehouse and/or database solutions is desired Travel At Oracle, we don t just value differences we celebrate them. We re committed to crafting a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https: / / www.oracle.com / corporate / careers / culture / diversity.html Responsibilities include: Responsible for leading all phases of the Oracle NetSuite Account Reconciliation implementation including business alignment workshops, designing and configuring the system as per leading practices and working with customers in creating a positive experience. Provide Oracle NetSuite consulting expertise by using previous experience in the Financial Planning and Analysis functions and technology solutions. Act as inspiring leader and advisor to customers to embed leading and standard methodologies in business processes to drive high level of customer satisfaction.

In this role, you will serve as the technical authority on Oracles OSM platform, providing expertise throughout the implementation lifecycle and ensuring optimal system performance and alignment with business requirements. Responsibilities Design, develop, and implement Oracle OSM solutions according to business requirements Create and modify OSM Order and Process models using OSM Studio or Design Studio Develop automation solutions using OSM cartridges, XQuery, XSLT, and Java Implement OSM data structures, composite cartridges, and process orchestrations Configure OSM order lifecycle policies, decomposition rules, and fallout management processes Integrate OSM with other systems such as Siebel, Oracle Communications Billing and Revenue Management, and service activation systems Create and maintain comprehensive technical documentation Troubleshoot and resolve complex OSM-related issues Perform code reviews and ensure adherence to best practices and coding standards Participate in the full software development lifecycle, including requirement analysis, design, implementation, testing, and deployment Mentor junior developers on OSM development practices Rich exposure to Oracle RODOD RSDOD architecture ,OSM reference cartridge implementation integration with other BSS/OSS applications. Knowledgeable in the latest eTOM-based models and processes for the Telco industry. Required Qualifications Bachelors degree in Computer Science, Information Technology, or related field 8+ years of experience in Oracle OSM development Strong knowledge of OSM architecture, cartridge development, and order management concepts Proficiency in XQuery, XSLT, XML, Java, and SQL Experience with Oracle WebLogic Server administration Familiarity with SOA principles and integration patterns Strong understanding of telecommunications order management processes Experience with version control systems (Git, SVN) Excellent problem-solving skills and attention to detail Strong communication and collaboration abilities Preferred Qualifications Oracle OSM certification Experience with Oracle Communications product suite (ASAP, UIM, BRM) for Integration Knowledge of telecommunications industry standards (TMF, ETOM) Experience with Agile/Scrum methodologies Experience with CI/CD pipelines and DevOps practices Knowledge of cloud deployment models for OSM

Roles Responsibility Should have a sound understanding of Customer Management, Siebel Order Management, Pricing Product Modeling in Telco Industry. Should have excellent Technical knowledge on ABO processes, Signals, Variable Maps, DVM, RSTT, Constraints, Eligibility Compatibility, Attribute Adjustments, Volume Tier Discounts, Contracts, Entitlements, Customizable Products, Promotions Promotion Groups Should have good knowledge on other Siebel modules such as Trouble Tickets, Marketing Management, Lead Management, Field Service Management etc. Demonstrate excellent issue analysis and troubleshooting skill Adhere to Siebel configuration best practices all times during SDLC Drive workshop - Requirements, Configuration, Product Walkthrough Should participate in Solution Governance, Architecture, Designing Estimating large scale CRM solution in Siebel in Telco space. Should be comfortable in participating in proposal preparation for prospective customers. Create functional and Technical Design Documents for critical areas of the Project. Review Functional Design Documents (FDDs),Technical Design Documents, Code prepared by consultants Should have rich exposure in Oracle RODOD architecture integration with other BSS/OSS Applications. Should have a sound knowledge in latest eTOM based models and processes for Telco Industry. Team participation and communication Demonstrate excellent verbal written communication skill. Able to communicate effectively with higher management in customer locations. Comfortable in conducting workshops at Customer locations. Guide consultants working in different functional and Technical areas. Work efficiently within one or more virtual teams along with Application Engineers, QA engineers, Project Managers and other members of the organization. Consult with customers on implementation and maintenance of customized Siebel implementations. Attend and participate in team meetings Participate in design workshops with customers either on-site or by phone and desktop sharing. Conduct custom product support training for customers as required.Qualification Minimum 8-10 years of c ore Siebel experience Should have worked as a Solution Architect in a minimum of 3 large Projects in Telco Industry. Should have worked as a Siebel SME in minimum 5 projects in design development involving Customer Management, Order Management, Pricing Product Modeling in Telco Industry. Knowledge of Agile, Water Fall Iterative project methodology Knowledge of Telecom industry is a must. Previous Consulting Experience Required Technically should be well versed in Configuration, Scripting, Workflows , EAI and EIM in Siebel. Knowledge of Open UI framework is preferable Knowledge of either UCM or Loyalty module will be an added advantage Must be willing to travel . Design, develop, and implement Oracle OSM solutions according to business requirements . Create and modify OSM Order and Process models using OSM Studio or Design Studio . Develop automation solutions using OSM cartridges, XQuery, XSLT, and Java Career Level - IC5 Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet very complex customer needs. Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions. Leads experienced consulting teams on challenging projects; works on significant and unique issues. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions. Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings. Roles Responsibility Should have a sound understanding of Customer Management, Siebel Order Management, Pricing Product Modeling in Telco Industry. Should have excellent Technical knowledge on ABO processes, Signals, Variable Maps, DVM, RSTT, Constraints, Eligibility Compatibility, Attribute Adjustments, Volume Tier Discounts, Contracts, Entitlements, Customizable Products, Promotions Promotion Groups Should have good knowledge on other Siebel modules such as Trouble Tickets, Marketing Management, Lead Management, Field Service Management etc. Demonstrate excellent issue analysis and troubleshooting skill Adhere to Siebel configuration best practices all times during SDLC Drive workshop - Requirements, Configuration, Product Walkthrough Should participate in Solution Governance, Architecture, Designing Estimating large scale CRM solution in Siebel in Telco space. Should be comfortable in participating in proposal preparation for prospective customers. Create functional and Technical Design Documents for critical areas of the Project. Review Functional Design Documents (FDDs),Technical Design Documents, Code prepared by consultants Should have rich exposure in Oracle RODOD architecture integration with other BSS/OSS Applications. Should have a sound knowledge in latest eTOM based models and processes for Telco Industry. Team participation and communication Demonstrate excellent verbal written communication skill. Able to communicate effectively with higher management in customer locations. Comfortable in conducting workshops at Customer locations. Guide consultants working in different functional and Technical areas. Work efficiently within one or more virtual teams along with Application Engineers, QA engineers, Project Managers and other members of the organization. Consult with customers on implementation and maintenance of customized Siebel implementations. Attend and participate in team meetings Participate in design workshops with customers either on-site or by phone and desktop sharing. Conduct custom product support training for customers as required.Qualification Minimum 8-10 years of c ore Siebel experience Should have worked as a Solution Architect in a minimum of 3 large Projects in Telco Industry. Should have worked as a Siebel SME in minimum 5 projects in design development involving Customer Management, Order Management, Pricing Product Modeling in Telco Industry. Knowledge of Agile, Water Fall Iterative project methodology Knowledge of Telecom industry is a must. Previous Consulting Experience Required Technically should be well versed in Configuration, Scripting, Workflows , EAI and EIM in Siebel. Knowledge of Open UI framework is preferable Knowledge of either UCM or Loyalty module will be an added advantage Must be willing to travel . Design, develop, and implement Oracle OSM solutions according to business requirements . Create and modify OSM Order and Process models using OSM Studio or Design Studio . Develop automation solutions using OSM cartridges, XQuery, XSLT, and Java

CX Industry Solutions group envisions providing a unified CX suite for industries built around common platform and framework. We, Siebel team developing industry leading software for decades and enabling customers realize their potential through innovation and digital transformation. If you love technology and want to solve problems by using latest technologies in the cloud-native and automation domains. We have an exciting opportunity for you as a top DevOps professional in our cloud journey. In this role you will be accountable for engineering solutions and deployment strategies for Siebel on cloud. You will be integral part of Siebel Cloud Manager development team. You are expected to code using Python and on a day-to-day basis, you will be working with cloud-native technologies such as Kubernetes, Containerization, Helm, Observability, Telemetry, GitOps, PaaS, Terraform, and Cloud infrastructure to build highly scalable and well-rounded cloud native product life cycle management solution. You are expected to use standard reference architectures to arrive at pipelines for cloud infrastructure, continuous integrations and continuous delivery/deployment. You will be engaged with a highly collaborative development team to build effective DevOps solutions in cloud. As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs. Qualification Possess B.E/ B.Tech/ M.E/ M.Tech degree in computer science or relevant experience. Possess 4-10 years of Software Industry experience required. Possess 2-5 years of DevOps/Cloud experience required. Self-motivated with the ability to work well both in groups and independently. Attention to details strong analytical and engineering skills. Proven ability to collaborate successfully across cross-functional teams. Possess excellent written and oral communication skills. Special Skills Experience on any public cloud like OCI, GCP, AWS or Azure Hands-on experience in setting up pipelines using terraforms, Ansible or any competent frameworks. Hands-on with Docker, Kubernetes and Helm. Comfortable working in a Kubernetes environment on a day-to-day basis, for building pipelines and deploying, managing applications. Experience on working with service mesh, rolling updates, GitOps using Flux cd or Argo cd is a plus. Hands on experience with monitoring, log management tools such as ELK/ EFK stack or Splunk or OpenSearch stack. Well versed in python programming. Strong understanding of Linux/Unix commands SQL and RDBMS knowledge desired REST Web Services knowledge is desired. Agile/SCRUM process development methodology knowledge/experience is a plus

Armed and fueled by their personal agency, bias towards action, and passion for helping their teams to operate with ever greater efficiency and transparency, our Program Managers plot clear paths through complex situations to advance cross-organizational programs and initiatives. We are driven to ensuring customer success through the delivery of quality products and services, and help our organization navigate the balance of strategic business objectives and delivery and compliance requirements that requires. We are seeking a proactive and detail-oriented Program Manager to join our team. This role involves partnering closely with and across scrum teams to ensure timely delivery and manage risks, as well as being the voice of our teams in broader organization initiatives. Work is non-routine and flexibility and creativity are highly valued. This is an excellent opportunity for someone looking to build a career in program or project management. What We Offer: Non-routine work coordinating large-scale program delivery across self-motivated teams. Opportunity to grow your skills and experience under active program mentorship in our collaborative work culture. Key Responsibilities: Coordinate the delivery of multiple projects or releases, including tracking timelines, deliverable progress, dependencies, and risks. Organize and facilitate team and stakeholder reviews, ensuring transparent and accurate communication of program status, risks, and needs. Maintain project documentation, dashboards, and status reports. Support release management activities, including environment coordination and deployment tracking. Ensure compliance with internal processes and reporting requirements. Assess the impact of risks, dependencies, and plan changes, leading mitigation planning where possible and escalating impacts as needed. Work with senior program managers and technical teams to streamline processes and improve organization efficiency. Requirements: Bachelor s degree in Engineering, Computer Science, Business, or related field. 3 or more years of experience in project/program coordination or similar roles. Understanding of agile/scrum project management methodologies. Strong critical thinking and problem-solving skills with the ability to anticipate challenges and proactively address them. Demonstrated success in adapting to new situations and a commitment to continuous learning. Strong interpersonal and communication skills with demonstrated ability to lead without direct authority. Proficiency in MS Office (Excel, PowerPoint, Outlook) and project management tools (JIRA, Confluence, etc.). Preferred Qualifications: Certification in project management (e.g. PMP, CAPM, PPM). Certification in agile software development methodology (e.g. PMI-ACP, CSM/CSPO, SAFe POPM) Exposure to enterprise applications (e.g., Siebel, Oracle tools) or release management processes. Experience with managing process criteria, metrics / measurements and analytics reports. Experience with process improvement mechanisms, auditing, and assessment skills.

Why NetSuite? One word — transformation . At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems. Transform your career at NetSuite At NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point? NetSuite is transforming how its customers do business. Summary: The Shared Services Group within Oracle NetSuite Professional Services is chartered to assist and guide our customers by developing analytic reporting strategies and solutions, creating implementation roadmaps, performing assessments, and full-life cycle implementations of analytics solutions. We are looking for an experienced consultant/developer with significant hands-on experience working with NetSuite SuiteAnalytics Connect, integration, ETL and data warehouse solutions to assist Oracle NetSuite’s clients with their data warehouse implementation. Knowledge of related solutions such as Oracle Analytics Cloud (OAC) and NetSuite SuiteAnalytics Connect, and Autonomous Data Warehouse (ADW) and Oracle Fusion Analytics Warehouse (FAW) desired. Key Responsibilities: Consultatively gathering customer requirements and collaborate with the customer to define the business challenge the customer is attempting to better understand with data Taking the defined business objective, leveraging the understanding of the data model and producing analytics to provide actionable insights Identify new data and product patterns through data mining and communicate those complex concepts and the results of the analyses in a clear and effective manner through creative visualization directly to company executives Extend the data warehouse by incorporating data from 3 rd party datasets/applications Build data pipelines from multiple data sources by performing necessary ETL tasks including processing, cleansing, and verifying the integrity of data used for analysis Lead project delivery as a technical expert when implementing solutions. Develop solutions that follow product development guidelines and are in-line with established design standards and approved architectures. Transfer product knowledge to customers to reinforce training and ensure adoption. Resolve or escalate client issues as appropriate to support and engineering teams. Develop and maintain up-to-date knowledge of Oracle and NetSuite analytics, data integration products and service offerings. Work collaboratively with the NetSuite Product Team to influence design, product features and roadmap. Attend internal meetings and collaborate by sharing knowledge and best practices within the practice including mentoring sessions for junior resources, and other strategic initiatives. Support pre-sales efforts and drive technology adoption by positioning Oracle NetSuite Consulting services. Preferred Qualifications/Skills include: At least 8 - 10 years of experience in OBIEE/Hyperion/Oracle Analytics Cloud, Data Warehouse, and SQL experience ideally with integration to/from Oracle NetSuite Application Solid understanding of Oracle Database, Data Modelling, Oracle SQL Developer, Data Warehouse concepts, advanced analytics concepts, and implementation. Experience implementing and utilizing Big Data and visualization techniques, tools, and technologies (Spark, Kafka, Tableau, etc.) Experience querying databases and using statistical computer languages: R, Python, SLQ, etc. Experience with following Oracle solutions is greatly desired: Autonomous Data Warehouse (ADW), Oracle Analytics Cloud (OAC), NetSuite SuiteAnalytics Connect, Oracle Fusion Analytics Warehouse (FAW), JDBC/ODBC, ADO.net Able to perform complex problem solving and to work collaboratively with NetSuite Support and Product Management Experience with one or more of the following business applications: NetSuite, SAP, Siebel, Oracle, QuickBooks, Great Plains, Salesforce.com, MAS 90, PeopleSoft, JD Edwards Experience in data design, data modeling, data mapping, data interrogation, data quality, and master data management is desired Strong interpersonal and communication skills Experience architecting and provisioning/configuring cloud-based data warehouse and/or database solutions is desired Travel Modest to moderate, as appropriate. NetSuite is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as NetSuite does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law. Key Responsibilities: Consultatively gathering customer requirements and collaborate with the customer to define the business challenge the customer is attempting to better understand with data Taking the defined business objective, leveraging the understanding of the data model and producing analytics to provide actionable insights Identify new data and product patterns through data mining and communicate those complex concepts and the results of the analyses in a clear and effective manner through creative visualization directly to company executives Extend the data warehouse by incorporating data from 3 rd party datasets/applications Build data pipelines from multiple data sources by performing necessary ETL tasks including processing, cleansing, and verifying the integrity of data used for analysis Lead project delivery as a technical expert when implementing solutions. Develop solutions that follow product development guidelines and are in-line with established design standards and approved architectures. Transfer product knowledge to customers to reinforce training and ensure adoption. Resolve or escalate client issues as appropriate to support and engineering teams. Develop and maintain up-to-date knowledge of Oracle and NetSuite analytics, data integration products and service offerings. Work collaboratively with the NetSuite Product Team to influence design, product features and roadmap. Attend internal meetings and collaborate by sharing knowledge and best practices within the practice including mentoring sessions for junior resources, and other strategic initiatives. Support pre-sales efforts and drive technology adoption by positioning Oracle NetSuite Consulting services.

Primary Responsibility This role is primarily responsible to deal with customers/other suppliers and investigate to come out with the final solution. Performance Parameters Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s soft skills Authentication - Measurement of the customer service representative’s soft skills Negotiation skill- finding out the problem and if required to make a decision on waiving off /negotiating some bill amount. Inquiry Review - Measurement of the customer representative’s conformance to inquiry review requirements Attendance - dependability Schedule Adherence - punctuality First call resolution Customer Experience - Measurement of the customer service representative’s soft skills Role Responsibilities Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets in accordance with SLA and any internal standard are met Initiate and manage Field support / Voice / Collectio n process. Provide resolution by catering exceptions and update systems accordingly. Opening Account / Closing Account Verifying customer details Adjusting technical information on the account Investigate Metering / Industry / Billing accounts Issue relevant system generated letters Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards. Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures Ensure use of standard verbiage – use of short & effective statements. Resolve customer queries / record claim in first call itself Take ownership for settling calls dealt with by the agent. Ensure that all calls dealt with provide excellent customer satisfaction and experience. Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. SME/ Process Trainer for the purpose of training as and when required. QCA and CEA for the purpose of training and audit. Minimum Qualification Total of fifteen (15) years of education including, at a minimum, (i) a degree from a university or Government-recognized private college degree program of three (3) years or more, or (ii) a diploma of three (3) years or more from a Government registered and nationally recognized educational institution providing diplomas in the hospitality, tourism or travel industry. Minimum Experience Domain knowledge 1 year + Candidate should have BPO voice experience or hospitality, customer service, tourism or travel industry experience Technical Skills Minimum 1 year of experience working with Utilities process Basic Knowledge Of Computers Knowledge of key parts of the computer and rebooting the system. Preferably good typing speed and accurate system updation. Phone/ Call Master Handling Skills Keyboarding Skills (Typing Skill > 20 wpm) Soft Skills Required Skills: Good Spoken English Excellent written and verbal communication skills Ability to communicate correctly and clearly Good Problem Solving Skills Strong troubleshooting skills Ability to approach problems logically Strong customer service focus Ability to empathize with the customer Prioritizing customer needs Ability to communicate correctly (grammatically and contextually correct) and clearly. Customer Service Focus – Ability to clearly understand the problem of customer and empathize him/her Good problem solving, reasoning, data gathering and analytical skills. Should have 12 and above as a CEF ratings / scores Product Specific Knowledge Knowledge about the General Information about British Gas Knowledge about “SAP, Siebel & ET Databases” Call Opening and Closing Scripts Login Procedures to various applications like -> Center Vu, Dialer, SAP, & Siebel Knowledge of Processes outlined for Case Handling Call Escalations Call Forwarding Call Reporting / Data Logging Phone / Call master Handling Skills Keyboarding skills Desirable Skills Attention to detail Adaptable & Flexible Active Listening skills. Should show capabilities to drive a discussion Self discipline Learning and decision making Listening, Patience, and Action oriented Show more Show less

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user. Job Responsibilities / AuthoritiesManage and Inspire Team ResultsManage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / ErrorsPerform RCA on service issues / complaintsAssist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews.Work with Supervisors to develop specific job aides as needs arise.Provide floor SupportReport results to managementMaintain BE related documents for the teamManage escalation callsWill need to be working on calls/emails as and when neededRecognize and reward positive behavior, results, etc.Motivate and inspire continuous improvementsRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Unique Knowledge & Skill RequirementHands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHRHands on knowledge in CISCO telephony managementHands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factorsWorking knowledge of payroll systems (e.g. Oracle, Kronos)Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)Sound knowledge of US & UK Labor legislation LawsKnowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/WorkdayExcellent verbal and written communication skillsTyping speed 50 words per minute What are we looking for NAEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfileHR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsPrior international BPO work experience preferredPersonal AttributesStrong Customer Service and communication skills (both written & verbal). Ability to work in a fast paced, confidential, time sensitive environment and have excellent organizational and follow up skills. Prior call center experience a plusTechnically sound with the ability to navigate multiple systems to research, track and resolve issues. Ability to troubleshoot technologies available to users. Possess strong problem solving, conflict resolution and decision-making skills. High sense of urgency required. Ability to handle difficult situations with professionalism and sensitivity.Flexible to work night/rotational shifts and weekends.Ability to speak English fluently.Working Hours24 x 7 Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Oracle Siebel Enterprise Application Integration (eAI) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work. Your typical day will involve analyzing client requirements, designing and implementing software solutions, writing code, and conducting testing to ensure the quality and functionality of the applications. Roles & Responsibilities:- Experience in Siebel EAI integrations using Webservices, VBC, JMS- Oracle Siebel Configuration, Scripting and Workflow- Siebel Order Management - Siebel Workspace Knowledge- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to gather and analyze client requirements.- Design and develop software solutions using Oracle Siebel Enterprise Application Integration (eAI).- Write efficient and high-quality code to implement the required functionality.- Perform unit testing and debugging to ensure the quality and reliability of the software.- Participate in code reviews and provide constructive feedback to improve code quality.- Contribute to the maintenance and enhancement of existing applications.- Stay updated with the latest technologies and industry trends to continuously improve skills and knowledge. Professional & Technical Skills: - 5+ years of experience in Siebel EAI integration using Web Services, VBC, JMS, Data Maps, Rest Services- Should have knowledge in Siebel Asset based Ordering- Oracle Siebel Configuration, Scripting and Workflow- Oracle Siebel Open UI- Knowledge in Siebel Workspace.- Must To Have Skills: Proficiency in Oracle Siebel Enterprise Application Integration (eAI).- Strong understanding of software development principles and methodologies.- Experience in analyzing client requirements and designing software solutions.- Proficient in writing efficient and high-quality code.- Knowledge of software testing and debugging techniques.- Familiarity with version control systems and code repositories.- Good To Have Skills: Experience with Oracle Siebel CRM.- Experience with web services and API integration.- Knowledge of database concepts and SQL.- Understanding of software development lifecycle (SDLC) processes.- Ability to work effectively in a team environment.- Excellent problem-solving and analytical skills.- Proven problem-solving abilities and affinity to take on complex challenges - Professional with ability to properly handle internal and external confidential data- Ability to handle multiple modules/tasks, prioritize and meet deadlines- Excellent communication and interpersonal skills Good to have skills:- Row Set Transformation Toolkit- Agile working experience Additional Information:- The candidate should have a minimum of 5-8 years of experience in Oracle Siebel Enterprise Application Integration (eAI).- This position is based at our Bengaluru office.- A 15 years full-time education i Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Oracle Siebel Enterprise Application Integration (eAI) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work. Your typical day will involve analyzing client requirements, designing and implementing software solutions, writing code, and conducting testing to ensure the quality and functionality of the applications. Roles & Responsibilities:- Experience in Siebel EAI integrations using Webservices, VBC, JMS- Oracle Siebel Configuration, Scripting and Workflow- Siebel Order Management - Siebel Workspace Knowledge- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to gather and analyze client requirements.- Design and develop software solutions using Oracle Siebel Enterprise Application Integration (eAI).- Write efficient and high-quality code to implement the required functionality.- Perform unit testing and debugging to ensure the quality and reliability of the software.- Participate in code reviews and provide constructive feedback to improve code quality.- Contribute to the maintenance and enhancement of existing applications.- Stay updated with the latest technologies and industry trends to continuously improve skills and knowledge. Professional & Technical Skills: - 5+ years of experience in Siebel EAI integration using Web Services, VBC, JMS, Data Maps, Rest Services- Should have knowledge in Siebel Asset based Ordering- Oracle Siebel Configuration, Scripting and Workflow- Oracle Siebel Open UI- Knowledge in Siebel Workspace.- Must To Have Skills: Proficiency in Oracle Siebel Enterprise Application Integration (eAI).- Strong understanding of software development principles and methodologies.- Experience in analyzing client requirements and designing software solutions.- Proficient in writing efficient and high-quality code.- Knowledge of software testing and debugging techniques.- Familiarity with version control systems and code repositories.- Good To Have Skills: Experience with Oracle Siebel CRM.- Experience with web services and API integration.- Knowledge of database concepts and SQL.- Understanding of software development lifecycle (SDLC) processes.- Ability to work effectively in a team environment.- Excellent problem-solving and analytical skills.- Proven problem-solving abilities and affinity to take on complex challenges - Professional with ability to properly handle internal and external confidential data- Ability to handle multiple modules/tasks, prioritize and meet deadlines- Excellent communication and interpersonal skills Good to have skills:- Row Set Transformation Toolkit- Agile working experience Additional Information:- The candidate should have a minimum of 5-8 years of experience in Oracle Siebel Enterprise Application Integration (eAI).- This position is based at our Bengaluru office.- A 15 years full-time education i Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Siebel DevelopmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Mentor and guide team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Good To Have Skills: Experience with Oracle Siebel Development- Strong understanding of Oracle Communications Order and Service Management (OSM)- Experience in application design, build, and configuration- Knowledge of software development lifecycle- Excellent communication and leadership skills Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

locationsPune - Banerposted onPosted 3 Days Ago job requisition idJR-0012407 ASSOCIATE All Locations Key duties and responsibilities Receipt of required data for the preparation of Book-Keeping and periodic primary statements, namely P&L account, Balance sheet, Cash-flows & notes as appropriate. Analysis of bank transactions and processing them on accounting platform/excel. Analysis and processing of invoices, expenses, and other transactions. Clear understanding of accrued & prepaid expenses, FAR & Revaluations. Understanding of cash, capital & Dividend movements Ability to reconcile AP & AR (Inter-company transactions) Exposure to Trial balance finalization. Preparation & reporting of periodic management accounts in multiple GAAPs, mainly in IFRS, US GAAP. Exposure to payroll accounting, posting journal entries & VAT/GST calculations/returns. Ability to understand and resolve queries raised by Onshore, Client, Auditor and Director. Qualification and Experience Qualification- CA, CPA, ACCA, MBA (Finance), CFA, or any course specialized in Accounting/Finance Experience of 0-5 years in Accounting (IFRS/US GAAP is preferred) Skills Required Strong accounting knowledge. Excellent understanding of Journal entries. Analytical and problem solving skills. Attention to details. Willingness to learn. Flexibility to work long hours & weekend working (If necessary). Proficient in MS Office tools (Excel & Word is mandatory). Good written and verbal communication skills. Good knowledge in capital market, derivatives, Private equity fund, Hedge funds etc. What you will get in return A genuinely unique opportunity to be part of an expanding large global business. Exposure to work on multiple GAAPs, multiple jurisdictions, end to end Accounting services. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made based on skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Job Title: Siebel CRM Work Location: Mumbai, MH/ Hyderabad, TS Skills Required: Oracle - Siebel Technical EAI~Oracle - Siebel Technical Application Configuration Experience Range in Required Skills: 4 to 6 Job Description: Design and Development of Telecom requirements Essential Skills: Siebel CSW, Siebel Open UI, Siebel EAI, Order Management Desirable Skills: Rest API, Java Script, PL SQL Role & responsibilities

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. What You’ll Do Responsible for the execution of detailed test plans, test cases and test scripts in the E2E Telecom domain in a Telco environment across Mobile, Fixed Line & BRM Execute test scripts and report the progress in specified tools or trackers Identify and raise defects using the agreed methodology and tools Inform the test lead, test manager and non- functional test lead of any issues that may affect the schedule, budget, or quality of the product or the testing process. Record problems and issues in accordance with the project's problem and issue management plans. Uses the agreed Test Tools and Environments to produce all test deliverables, results and defects. Work with the application team to resolve any issues that arise out of the testing process. Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements. Validate product fixes Ensures quality and accuracy of the test deliverables execution and results are maintained through to software release. Delivers support to the analysis, design and test phase for the new functionalities required Who You Are Good Communication skills Minimum 3 years in Telco Digital/ Online & Retail Applications (ORPOS, ORCO, ORBO, ORSIM, ORMS) , Oracle Stack Applications (Siebel, OSM, ASAP, FMW, BRM) across the full SDLC in Telco BSS/OSS environments across Mobile, Fixed Line & BRM In depth software quality assurance experience including defect management for the Application based on Digital Platforms (Web & App) , Retail Stack (ORPOS, ORCO, ORBO, ORSIM, ORMS) , Oracle Siebel (CRM, BRM, OSM) , Middleware Suite (FMW, TIL Understand Telecom architecture and different order types Good understanding of Product catalogue Ability to analyse Product Catalogue rules and Evaluate test conditions Experience with Test Tools (HP-Mercury Quality Centre / JIRA preferably) Good hands-on experience in Digital Channels, Retail Channel, Siebel CRM, OSM, FMW & BRM and aware of Telecom Order Provisioning for different order types Hands On experience on Unix, SQL Basic understanding of network provisioning Experience of Functional testing including System, Integration, Regression testing as well as data migration Strong QA and Testing industry knowledge Experience working with virtual teams situated across multiple geographies Excellent defect management & tracking skills, QC VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's In It For You Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can. Show more Show less

Siebel Development- 5+years