596 Siebel Jobs - Page 5

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP BusinessObjects Data Services Good to have skills : Oracle Siebel DevelopementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of the clients while adhering to best practices in software development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and ETL processes.- Experience with data quality management and data profiling.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP BusinessObjects Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Configuration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Configuration.- Strong understanding of application development methodologies.- Experience with database management and integration techniques.- Familiarity with user interface design principles.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Siebel Configuration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce MuleSoft s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Consultant on our Global Services Delivery (GSD) team, you will work hands-on with our customers and partners to address critically important business challenges using MuleSoft s Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer s technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns. As a subject-matt guide in the field, you will develop solutions to help customers realize their business goals and advise them on standard methodologies for on-premise, cloud, and hybrid integration, and API management. What you ll achieve: 3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and give subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges 12 months: Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Internalize frameworks, project deliverables, best practices/policies and implementations and vet with Senior Architects to chip in to internal collaboration networks and IP sharing Identify ongoing risks and struggles throughout project experiences in the field and chip in to defining and implementing internal mitigation measures to meet customer needs Supply to technical brown bag sessions and publish reusable content to the field Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design What you ll need to be successful: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Experience in at-least one of below mentioned Integration tools: IBM Integration (IIB, Data Power), Boomi, Talend (ESB), SAP Integration (PIPO, CPI) 3+ years of relevant hands-on development experience implementing integration solutions Hands-on integration development experience with MuleSoft. API Management solutions (Apigee, Mashery, etc) one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com , NetSuite, Oracle, Siebel, SAP, WorkDay, etc.) Confirmed experience implementing multiple technical integration project SDLCs (Software Development Process) end-to-end Validated ability to optimally conduct solutions within a diverse technical team of client, SIs, contractors, and internal teams Give integration artifacts to internal initiatives to enrich services organization practices Solid understanding of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management Experience developing, profiling, and fixing Java application code and automated testing tools Experience in completing technical design documentation and technical reference materials for client/internal consumption Ability to travel if needed (varies depending on project and business needs) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Enterprise Application Integration (eAI) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function seamlessly within the existing infrastructure, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Enterprise Application Integration (eAI).- Strong understanding of application development methodologies.- Experience with integration techniques and tools.- Familiarity with database management and SQL.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Siebel Enterprise Application Integration (eAI).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Siebel Open UI Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly to support business operations. You will engage in problem-solving discussions, contribute innovative ideas, and refine application functionalities to enhance user experience and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and functionalities.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Siebel Open UI.- Strong understanding of application development frameworks and methodologies.- Experience with user interface design principles and best practices.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with integration techniques and tools for seamless application connectivity. Additional Information:- The candidate should have minimum 3 years of experience in Siebel Open UI.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Enterprise Application Integration (eAI) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Enterprise Application Integration (eAI).- Strong understanding of application development methodologies.- Experience with integration techniques and tools.- Familiarity with database management and SQL.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 2 years of experience in Oracle Siebel Enterprise Application Integration (eAI).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce MuleSoft s GDC (Global Delivery Center) team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our GDC team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organisation. You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. What youll achieve: 3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange Begin mentorship and guidance of junior Services team members and help to build out our services organisation 12 months: Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. Lead development of technical brown bag sessions and publish/facilitate reusable content to the field Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design What you ll need to be successful: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Twelve years or more experience leading integration teams and architecting solutions Demonstrated experiences architecting services integrations with at least two of the following: MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.) API Management solutions (Apigee, Mashery, etc) One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.) Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneously Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teams Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives Experience driving technical workshops with technical and business clients to derive value added services and implementations Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. MuleSoft s GDC (Global Delivery Center) team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our GDC team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organisation. You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. What youll achieve: 3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange Begin mentorship and guidance of junior Services team members and help to build out our services organisation 12 months: Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. Lead development of technical brown bag sessions and publish/facilitate reusable content to the field Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design What you ll need to be successful: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Twelve years or more experience leading integration teams and architecting solutions Demonstrated experiences architecting services integrations with at least two of the following: MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.) API Management solutions (Apigee, Mashery, etc) One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.) Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneously Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teams Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives Experience driving technical workshops with technical and business clients to derive value added services and implementations Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Enterprise Application Integration (eAI) Good to have skills : Oracle Siebel ConfigurationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working on application development tasks and collaborating with team members to ensure project success. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions based on business requirements.- Collaborate with cross-functional teams to ensure project success. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Enterprise Application Integration (eAI).- Strong understanding of Oracle Siebel Configuration.- Experience in developing and implementing software solutions.- Knowledge of software development lifecycle.- Familiarity with database management systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Siebel Enterprise Application Integration (eAI).- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Skill required: Tech for Operations - Automation Anywhere Designation: App Automation Eng Senior Analyst Qualifications: BE Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationThe role is focused on automating processes end-to-end with cognitive software robots using the robotic process automation software, Automation Anywhere Enterprise. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipAgility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BE

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Overview: As a Senior Technical Writer, you will be responsible for working independently on information development projects. You will collaborate with cross-functional teams to produce high-quality content and contribute to larger team on projects as needed. Required Skills: 2+ years of experience in writing about enterprise software, ERP systems, or similar applications Working knowledge of any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle Demonstrate track record in delivering innovative and high-quality documentation and working based on broad objectives and with minimal handholding Ability to collaborate with subject matter experts to research software products, understand requirements, determine functionality and design features, and communicate effectively to the user Skilled in core information development processes: content planning, content creation, content review Excellent communication skills and impeccable attention to detail Strong writing and editing skills. Strong technical skills, with the ability and enthusiasm to quickly learn how the system works. Skilled in time management, able to meet tight deadlines with multiple deliverables Knowledge of core technical communication concepts, topic-based authoring, minimalism and task-oriented design Senior-level experience with structured authoring and developing modular content for single-sourcing and reuse. Experience using various style guides, such as the Microsoft Manual of Style Experience in writing content using authoring tools such as Arbortext Editor Exposure to SaaS/Cloud-based business applications Job Responsibilities: Produce high-quality documentation that is appropriate for its intended audience. Work with internal teams and cross-functional teams on documentation requirements. Keep up with the rapid changes in products and constantly strive to improve the documentation. Ability to quickly grasp complex technical concepts and make them easily understandable Analyse existing and potential content, focusing on reuse and sing-sourcing opportunities Responsible for working independently on projects Develop release notes, user guides, and administrator guides for all product lines, with cohesive content and great formatting visuals. Write clear, concise, and complete step-by- step procedures for technical products and solutions Create architecture, flow, and process diagrams to increase the visual/graphical content to complement/substitute textual content where applicable Write the content in the authoring tools like Arbor text Editor as per the existing style guides and procedures Guide and work with other technical writers in the team for scoping, assigning and managing tasks to ensure their timely completion Provide technical, structural, and infrastructural strategy for the team Meet all deadlines, while maintaining high quality and standard of the deliverable. Nice-to- have Skills/Experience: Working knowledge of Arbor text Editor Exposure to Agile development methodologies Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

HCLTech conducting WALK IN for Telecom Provisioning & Activation Executive (Fresher)- 15July25. Job Title: Telecom Provisioning & Activation Executive (Fresher) Location: [Noida 5 days WFO] Department: Network Operations / Service Delivery Experience Required: 01 Year Education: Bachelor's Degree Job Summary: We are looking for enthusiastic and detail-oriented fresh graduates to join our telecom provisioning and activation team. This role involves configuring and activating telecom services (like MPLS, broadband, voice circuits) for enterprise and residential customers. You will be trained to use internal tools and systems to support service delivery. Key Responsibilities: Assist in provisioning telecom services such as data, voice, VPN, and leased lines based on customer requirements. Perform service activation and validation using standard scripts and configuration templates. Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services. Monitor order queues and handle provisioning tasks through OSS/BSS tools. Track and escalate delays or configuration issues proactively. Document completed tasks and update customer provisioning status. Maintain accurate records of network elements, circuits, and customer configurations. Participate in shift operations and ensure SLA adherence. What Youll Learn: Basics of telecom architecture (Layer 1, 2, and 3) Understanding of provisioning systems like Cramer, Siebel, Remedy, etc. Configuring network devices (Cisco, Juniper, Huawei) Exposure to IP Address management, VLANs, and routing protocols Real-time coordination between cross-functional telecom teams Use of service delivery tools and ticketing systems Skills & Qualifications: Good communication skills (verbal and written) Basic understanding of networking concepts (IP address, routing, switching) Eagerness to learn telecom infrastructure and systems Attention to detail and ability to follow processes Willingness to work in shifts (including night shifts or weekends, if required) Familiarity with MS Excel and reporting tools is a plus Preferred Certifications (not mandatory): Cisco CCNA (Beginner Level) NOC or Telecom Network Fundamentals Training Career Path: This role opens pathways to becoming a Provisioning Specialist, Network Engineer, OSS/BSS Analyst, or Service Delivery Manager over time. Interview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301 Walk-in Date- 15 July 2025 Timing- 11am-4pm Interested candidates please visit the campus with resume and ID proof. Contact Person- Shivangi Sharma

Job Title: Siebel Developer Experience: Minimum 6 years of relevant experience Budget: up to ₹18 LPA (Case-Based) Location: Pan India (Hybrid Work Model) Client: Multinational IT Company Notice Period: Immediate Joiners Preferred / Max 15 Days Job Type: Full-Time Job Description: We are looking for an experienced Siebel Developer with a strong background in Siebel Configuration, E-Scripting, Workflows, EAI, and Open UI. The ideal candidate will be responsible for designing, developing, and enhancing Siebel CRM applications to meet business requirements. Key Responsibilities: · Perform Siebel configuration and development using Siebel Tools · Design and implement Siebel workflows, business services, and scripts · Develop and maintain Siebel EAI integrations using web services, VBCs, and integration objects · Customize and support Siebel Open UI components and architecture · Handle end-to-end Siebel CRM development lifecycle including requirement analysis, development, testing, deployment, and support · Collaborate with cross-functional teams to implement solutions aligned with business goals · Conduct code reviews, troubleshoot issues, and optimize performance of existing modules · Ensure adherence to coding standards, security, and quality practices · Prepare technical documentation, unit test cases, and deployment instructions Interested candidates can post their CV at atul@mpowerment.in & mention "Application for Siebel Developer " Mandatory Skills: · Siebel Configuration and Development · Siebel E-Scripting · Siebel Workflows · Siebel EAI (Enterprise Application Integration) · Siebel Open UI · Strong debugging and troubleshooting skills · Experience working in Agile/DevOps environments Good to Have: · Experience with PL/SQL, Shell Scripting, or Python · Exposure to Cloud platforms (AWS, OCI) · Knowledge of Siebel Upgrade/Migration · Familiarity with CI/CD tools and automation Qualifications: · Bachelor’s degree in Computer Science, Engineering, or a related field Siebel certifications (optional but preferred)

What You’ll Do Provides the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. "A. Oversee and manage order sources, including site-specific mailboxes and customer portals, to obtain purchase orders. B. Receive, review, and complete selected purchase orders (PO) and PO modifications in various ERP systems, adhering to defined processes and utilizing provided tools. C. Fulfill order requirements by verifying the price and quantity of each item, and process or load orders from customers in ERP systems such as MFGPRO/Siebel C360 / SAP with meticulous attention to detail. D. Identify and highlight discrepancies in price, shipping locations, legal entities, etc., to customer/site stakeholders and request amended POs. E. Analyze, qualify, and complete change order requests. F. Expedite orders to prevent customer line-downs or machine downtime, processing emergency and expedited orders and shipments promptly. G. Provide product information or leverage internal resources to fulfill requests. H. Update sales orders (SOs) to reflect the dates of corresponding purchase orders for indent sales orders. I. Demonstrate high accuracy, reliability, and timeliness in activities delegated by the sites. J. Maintain accurate and organized order files and order acknowledgments. K. Proactively communicate with external customers regarding order verification, order status, pricing, and shipment status in a timely manner. L. Coordinate with operations to verify lead times, schedule customer orders according to delivery needs, and communicate special handling requests promptly. M. Archive purchase order sales order acknowledgments in a central repository to meet compliance requirements. N. Process orders and quotes in accordance with service-level agreements with site stakeholders. O. Compliance and Risk Management: Ensure compliance with all relevant regulations and standards. Identify and mitigate risks associated with order management processes " Qualifications Graduate/Postgraduate Minimum 3 years experience in Customer Service, Call center atmosphere and or Materials related field. Skills " Data entry skills, including proofreading MS Office (Outlook, Word, Excel, etc.) Good Communication skills (Verbal/Written) Keyboarding skills required – typing and 10-key. Minimum speed 35 WPM Flexibility and ability to multi-task required. Mathematical skills Reasoning ability Problem Solving Skills Out-of-the-box thinking Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities. Understanding of Eaton Business Excellence Award (EBEA) requirements" ]]>

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role Good at Agile methodology(Scrum,Kanban) drivern project cermonies & STLC models. Effectively write test case and covergae as per the test phase involved. Good in usage of tools such as Jira/Xray/Confluence. etc . Good at dabase querying using Sql Developer, Unix using Putty. Good in API Testing - Restful APIs/Soap using Postman, Soap UI or Rest Assured. Good in Telecom Domain Knowledge in OSS BSS areas. Such as Mobile and Fixed line business E2E flow understanding. SIEBEL CRM preferably. Strong verbal and communication skills. ISTQB certification Knowledge on automation preferably Selenium & Cucumber Familiarity with programming languages like Java or Python VOIS Equal Opportunity Employer Commitment India VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales training within a BPO environment, preferably with a focus on sales operations. Strong understanding of sales methodologies, CRM systems, and best practices Excellent communication, presentation, and facilitation skills Ability to design engaging training materials and adapt training delivery based on audience needs Strong analytical skills to interpret sales data and identify training areas for improvement Proficiency in Microsoft Office Suite and learning management systems ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Sales Ops Trainer is responsible for designing and delivering comprehensive training programs to new and existing sales representatives within a Business Process Outsourcing (BPO) environment, focusing on sales operations processes, CRM usage, and best practices to optimize sales performance and achieve company targets; this role involves creating training materials, conducting classroom sessions, assessing trainee progress, and providing ongoing coaching to ensure adherence to sales methodologies and quality standards. Key Responsibilities:Curriculum Development:Develop and maintain comprehensive sales operations training curriculum covering topics like sales process, lead management, CRM system navigation, product knowledge, objection handling, closing techniques, and compliance guidelines. Onboarding Training:Conduct new hire training sessions to familiarize new sales representatives with company culture, sales processes, CRM tools, and product offerings. Delivery of Training:Deliver training sessions using various methods including classroom lectures, role-playing exercises, simulations, and e-learning modules. Performance Evaluation:Monitor trainee performance during training sessions, assess their progress through quizzes and practical assessments, and identify areas for improvement. Coaching and Mentorship:Provide ongoing coaching and support to sales representatives post-training to ensure they effectively apply learned skills in real-world scenarios. Quality Assurance:Regularly review sales calls to ensure compliance with sales process, quality standards, and customer service expectations. Data Analysis and Reporting:Analyze sales data to identify training needs, track the effectiveness of training programs, and report key metrics to sales leadership. Collaboration with Sales Management:Collaborate with sales managers to identify specific training needs, align training objectives with overall sales strategy, and address performance gaps. " Qualification Any Graduation

Entity: Finance Job Family Group: Business Support Group Job Description: At bp, we’re reimagining energy for people and our planet. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new FBT center in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT center will drive ground breaking digital solutions and agile ways of working. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CSRs are the first point of contact for BP telephone-based enquiries. Key Accountabilities and challenges: Functional: Implement day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fueling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Supervise supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and supervise the progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement: Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain positive relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective improvement execution. Crucial Education & Experience: Graduate degree or equivalent experience. Bachelor’s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills. 3+ years previous experience customer service skills in a telephone environment and our customer services environment preferred. Must demonstrate a solid understanding of customers’ needs / behaviors Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organization skills Highly motivated Intermediate knowledge of MS Office application Experience using SAP and/or Siebel is an advantage We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

We are looking for an experienced Siebel Administrator to join our team in Chennai. The ideal candidate will have extensive experience with Siebel installation, configuration, and server management, particularly with Siebel versions IP17 and above (preferably IP20.6). You will be responsible for ensuring the efficient management, performance, and stability of Siebel systems and will work closely with development teams to support the deployment of Siebel applications. Key Responsibilities: Siebel Installation & Configuration: Perform installation and configuration of Siebel components, particularly with the latest Siebel versions (IP17 and above). Siebel Server Management: Manage Siebel server components, including user creation, capacity planning, optimization, and monitoring. Code & Repository Migration: Oversee code migration, repository migration, and non-repository migration across various environments. Performance Tuning: Handle server performance tuning and manage critical server situations to ensure system stability. System Administration: Provide day-to-day administration for Siebel components, ensuring all systems run efficiently and securely. Server Maintenance: Maintain Siebel servers for all environments, perform regular patching activities, handle vulnerability defects, and monitor server resources (CPU, Memory, Disk space). Log Analysis & Issue Resolution: Analyze logs for component crashes, resolve workspace issues, and identify problems to maintain system integrity. Scripting & Automation: Automate tasks using Unix/Shell scripting, and utilize basic UNIX commands to work in a Linux OS environment. Environment Management: Responsible for server resource monitoring, job scheduling (JOBs/RCRs/Tasks), and ensuring seamless deployment for production and lower environments. SSL & Security Management: Apply SSL certificates and manage user accounts to maintain system security. Collaboration: Collaborate with business teams and developers to ensure Siebel systems run optimally and efficiently. Primary Skills: Extensive experience with Siebel Installation and configuration for versions IP17 and above (preferably IP20.6). Strong knowledge in Siebel Server Management, user creation, capacity planning, and optimization. Deep understanding of Siebel Architecture and Siebel Data Model for IP17+ versions. Experience in Code Migration, Repository Migration, and Non-Repository Migration. Familiarity with Linux commands, Unix Shell Scripting, and PLSQL. Hands-on experience with performance tuning, server monitoring, and troubleshooting critical server issues. Strong knowledge of FTP, EMS system, and applying SSL certificates. Siebel System Maintenance for all environments (including regular patching, vulnerability management, and resource monitoring). Log Analysis and experience in handling component crashes. Unix/Shell Scripting for task automation and management. Required Qualifications & Experience: 6-8 years of hands-on experience in Siebel Administration. Strong experience working with Siebel IP17 and above (preferably IP20.6). Solid understanding of Siebel Server Management, performance tuning, and troubleshooting. Knowledge of Linux OS, Unix commands, Shell scripting, and PLSQL. Experience with FTP, EMS, and SSL certificate management. Ability to work under pressure and handle critical server situations. Excellent communication and collaboration skills. Prior experience with regular patching activities, vulnerability management, and server maintenance.

What You’ll Do Provides the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. "A. Oversee and manage order sources, including site-specific mailboxes and customer portals, to obtain purchase orders. B. Receive, review, and complete selected purchase orders (PO) and PO modifications in various ERP systems, adhering to defined processes and utilizing provided tools. C. Fulfill order requirements by verifying the price and quantity of each item, and process or load orders from customers in ERP systems such as MFGPRO, Siebel C360 or SAP with meticulous attention to detail. D. Identify and highlight discrepancies in price, shipping locations, legal entities, etc., to customer/site stakeholders and request amended POs. E. Analyze, qualify, and complete change order requests. F. Expedite orders to prevent customer line-downs or machine downtime, processing emergency and expedited orders and shipments promptly. G. Provide product information or leverage internal resources to fulfill requests. H. Update sales orders (SOs) to reflect the dates of corresponding purchase orders for indent sales orders. I. Demonstrate high accuracy, reliability, and timeliness in activities delegated by the sites. J. Maintain accurate and organized order files and order acknowledgments. K. Proactively communicate with external customers regarding order verification, order status, pricing, and shipment status in a timely manner. L. Coordinate with operations to verify lead times, schedule customer orders according to delivery needs, and communicate special handling requests promptly. M. Archive purchase order sales order acknowledgments in a central repository to meet compliance requirements. N. Process orders and quotes in accordance with service-level agreements with site stakeholders. O. Strive to achieve high levels of internal and external customer satisfaction and adapt to customer requirements as needed. P. Promote customer satisfaction and reduce cycle times through team-based problem-solving. Q. Foster an environment that aligns with Eaton’s goals and philosophy, encourages continuous improvement, and builds stakeholder relationships. S. Demonstrate the ability to multitask and efficiently navigate different processes. T. Train and impart process knowledge to new hires. U. Suggest process improvement ideas. V. Support non-core but important reports to sites and stakeholders. W. Act as a single point of contact (SPOC) for micro sub-processes. X. Customer Relationship Management: Build and maintain strong relationships with key customers, addressing their concerns and ensuring their satisfaction with the order management process. Y. Compliance and Risk Management: Ensure compliance with all relevant regulations and standards. Identify and mitigate risks associated with order management processes." Qualifications Bachelor's Minimum 3 years experience in Customer Service, Order Management, Call center atmosphere and or Materials related field. Skills "1. Understanding of Eaton business processes & systems Data entry skills, including proof reading Knowledge of ERP (Oracle), business intelligence platforms (Power BI, QlikView), order management (including MFG/PRO & Pharos) software programs Microsoft office (Excel, Word, PowerPoint Solid understanding of markets (customers, end customers and competitors) and how our products service those markets. " "1. Organization and time management skills Mathematical skills Reasoning ability Problem Solving Skills Phone skills and customer communication skills Out-of-the-box thinking Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities. Understanding of Eaton Business Excellence Award (EBEA) requirements" ]]>

About the Role: We are seeking highly motivated and experienced Siebel CRM Developers to join our dynamic team in Chennai. You will play a crucial role in supporting and enhancing our Siebel CRM system, focusing on development, implementation, and maintenance. This role requires a strong understanding of Siebel architecture, development tools, and best practices. The ideal candidate is a problem-solver with excellent communication skills and a passion for delivering high-quality solutions. Key Responsibilities: Development & Customization: Develop and customize Siebel applications using Siebel Tools, eScript/VB scripting, Business Services, and Workflow. Integration: Design and implement integrations between Siebel CRM and other enterprise systems using Siebel EIM and data mapping techniques. Support & Maintenance: Provide ongoing support and maintenance for existing Siebel applications, including troubleshooting and issue resolution. Enhancements & Upgrades: Participate in the analysis, design, and development of enhancements and upgrades to the Siebel CRM system. Testing & Quality Assurance: Conduct thorough testing of developed components to ensure quality and adherence to requirements. Documentation: Create and maintain technical documentation for Siebel customizations and integrations. Collaboration: Work closely with business analysts, project managers, and other developers to deliver effective solutions. Server Management (Preferred): Experience with managing Siebel CRM servers (Web, DB, Gateway, etc.) is a plus. Adherence to Standards: Follow established development methodologies and coding standards. Required Skills & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field. 5-8 years of hands-on experience in Siebel CRM development and customization. Strong proficiency in Siebel Tools, eScript or Siebel VB, Business Services, and Workflow. Expertise in Siebel EIM, data mapping, and integration methodologies. Experience with Oracle PL/SQL programming. Solid understanding of Siebel architecture and best practices. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Ability to work independently and as part of a team.1 Experience working on large, complex projects. Desired Skills (Optional): Knowledge of Web/App Mobile technologies. Experience with OS, DB, Web, and WAS. Familiarity with Agile development methodologies.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Configuration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements in a dynamic work environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Develop and implement Oracle Siebel configurations based on business requirements. - Collaborate with cross-functional teams to ensure seamless integration of applications. - Troubleshoot and resolve technical issues in Oracle Siebel configurations. - Provide technical guidance and support to junior team members. - Stay updated with the latest trends and advancements in Oracle Siebel Configuration. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Configuration. - Strong understanding of database concepts and SQL queries. - Experience in customization and configuration of Oracle Siebel applications. - Knowledge of integration technologies such as web services and EAI. - Hands-on experience in troubleshooting and debugging Oracle Siebel configurations. Additional Information: - The candidate should have a minimum of 3 years of experience in Oracle Siebel Configuration. - This position is based at our Kolkata office. - A 15 years full-time education is required., 15 years full time education

Entity: Finance Job Family Group: Business Support Group Job Description: Job Description We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions as an integrated part of bp. Job Purpose: The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries. Key Accountabilities Functional Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Monitor supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution. Education, Experience Essential Criteria & Key competencies Graduation or equivalent Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred. Skills Must demonstrate a strong understanding of customers’ needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organisation skills Highly motivated Intermediate knowledge of MS Office application Experience using SAP and/or Siebel is an advantage Key competencies Inbound Document Management - 2 Sales Order Management - 2 Sales & Marketing Operations - 2 Data Management & Control - 2 Customer Service Delivery Excellence - 2 Business & 3rd Party Systems Knowledge - 1 Influencing Ability & Negotiation - 1 Data Gathering & Analysis - 2 Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Eligibility Criteria : - Bachelors degree in Engineering (3-5 years of experience) Technology : Huawei, Ericsson ,Cisco, VAS (SMSC , MMSC, CRBT, etc.) Job Description : - Network Monitoring for Alarms in Huawei Network NMS- VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshootingHand on experience in below mentioned VAS nodes :1. SMSC2. MMSC3. MissU Miss call Alert4. BMS - Bulk Message Server5. CMS6. VOM Voice Mail Server7. OTA - Over the Air activation8. Collectcall and USSD9. DOB (Handled by SLA)10. RBT - (Handled by the Huawei)11. BULKMAN- Reacting at the right time to the service affecting issues- Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLAs and internal OLAs- Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management.- Liaises with Customer Care organisations regarding Network outages- Supports end-end support, coordination and control of assigned Trouble Tickets- Supports Major service outage investigations and follow up- Ensures planned outages are carried out/rolled back in maintenance window- Ensures Operator Customer Care is fully updated for service affecting outages- Alarm Monitoring, Fault Localization/Correction/Verification - Corrective Maintenance (centralized routines) - Liaises with subcontractors and 3rd parties to resolve faults- Liaises with other service providers regarding network outages- Should be open to work in night shifts (24/7 support)- Engineer should be ready to provide emergency support during out of office hours Processes & Tools : - ITIL Foundation recommended- Knowledge of processes (e.g. : incident restoration, network change management, network optimization process, incident and problem management) preferred.- Knowledge of tools : BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Key skills : - Good Communication and inter personal Skills- Experience in Operations and preferably Managed Services- Analytical Skills.- Process Orientation , Time Management Software Skill : - SQL and Oracle databases (preferably DBA)- Visual basic, MS Acces, Microsoft office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction End Points Application Packaging 68355 Create and/or modify scripts & script wrappers, for application installs Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies Troubleshoot and resolve application and package issues Assist with automated deployments of packaged software Assist with desktop related projects (OS upgrades, deployments, patching, and hardware refreshes) Ability to use scripting languages such as VBScript, PowerShell or batch scripting to automate tasks Provide extensive troubleshooting in the installation and configuration Consult with other business units Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, ) and reference models Produce quality application sequences using Microsoft App-V of varying degrees of complexity to meet business needs Produce quality application packages of varying complexity using MSI packaging to be deployed by ManageEngine Experience in Flexera Tool and ManageEngine Tool is mandatory Experience with Desktop Management Technologies (LANDesk, SCCM, ManageEngine etc). Experience with Application Packaging Technologies (Admin Studio) Strong communication skills both verbally and written 2 4 years of experience in Application packaging Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Siebel Developer Aus shift hours , 4 am to 1pm ist or 5 am to 2pm ist Pick up will be provided