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Kotak Mahindra Bank Limited logo
Customer Service Manager-SUPPORT SERVICES-Customer Service Kotak Mahindra Bank Limited

0.0 years

0 Lacs

ahmedabad, gujarat, india

On-site

Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers e...

Posted 4 months ago

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