Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together Primary Responsibilities Implements and follows all On-Site Services policies and procedures as outlined in the Team Member Manual Utilizes the P.R.I.D.E. syllabus for all customer service interaction Responds to client suggestions, concerns and complaints in a timely, professional and consistent manner. Builds solid relationships and promotes integration of ergonomics with other departments (technology, facilities, purchasing, wellness providers, safety, benefits, health clinics.) Serve as a subject matter expert In collaboration with the client, develop an annual calendar of events and programming which will appeal to and engage employees based on client’s goals and objectives Provides recommendations for tissue work, corrective therapy, fascial work, trigger-point release and exercise prescription, as applicable Evaluates potential solutions related to changes in equipment design, procedures, manpower, personnel, or training Attends all management meetings relating to safety and ergonomic goals and objectives Encourages client employee program participation via signage, email, portal, desk drops, informational tables, one-on-one invitations and other client approved avenues. This marketing support may be in collaboration with On-Site Service Marketing and Engagement colleagues. In addition, this may mean physically printing and distributing material and traveling to other local offices and facility locations Presents on topics specific to ergonomics and functional movement, and conducts postural and movement evaluations Conducts desk side evaluations to consistently address the unique needs of each participant Determines any aspects within client’s work environments that affect job performance or safety and recommend solutions to provide increased comfort, decreased physical strains Delivers proprietary movement classes designed by the physical activity department Provides reports on ergonomic program utilization, outcomes, success stories, and other metrics deemed appropriate by the client Maintains thorough knowledge of all site offerings and refers members to other On-Site Services programs, products and ancillary services and/or client vendor partners as needed Proactively looks for opportunities with the client to promote On-Site Service programs and services and relays opportunities to VP/Account Executive Networks and maintains relationships with On-Site Services counterparts to stay current with best practices and shares knowledge by participating in On-Site Service national and /or regional committees Manages the On-Site Service financial and business duties (payroll, invoicing, accounts payable and receivable, etc.) in a timely and accurate manner. This includes providing timely and accurate information to appropriate client departments Activates emergency action plans as necessary Completes all assigned education coursework and trainings on IDEA Club Connect Performs all other projects and responsibilities as required. ESSENT Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor’s degree in Health Sciences or other related disciplines Physical Therapy license or Occupational Therapy license 3+ years years of experience performing ergonomic assessments National accredited certification in exercise science or personal training (NCCA) Experience with health promotion Experience in Wellness / Sports Activity Knowledge and or experience in corporate benefits At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
