1 Side-By-Side Barging Jobs

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Europ Assistance India logo
Quality Analyst - BPO Europ Assistance India

2.0 - 7.0 years

2 - 4 Lacs

Mumbai Suburban, Mumbai (All Areas)

Hybrid

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating...

Posted 6 months ago

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