439 Shuttering Jobs - Page 8

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center;communication Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Description Customer Care-----Call center Operations Specialist-One to Three Years,Frontend Helpdesk-One to Three Years Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade A Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills help desk;call center Languages RequiredENGLISH Role Rarity To Be Defined

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language, WinRunner,Cisco Request Center Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support to clients. Utilize French Language skills to assist French-speaking clients. Maintain a high level of client satisfaction through effective communication. Troubleshoot and resolve technical issues promptly and accurately. Document and escalate complex issues to higher-level support for resolution. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language. Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications and help desk software. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language, WinRunner,Cisco Request Center Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize French Language skills effectively. Maintain client satisfaction through prompt issue resolution. Collaborate with team members to enhance system performance. Continuously improve service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Cloud Contact Center OperationsLevel:8 and Work Experience:8+ YearsWork Location:BengaluruMust have skills:NICE inContact CXone Good to have skills:Avaya Contact Center, Genesys CX Cloud Contact Center, Amazon Connect Contact Center, SaaS based Contact Center skills Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and making key decisions to ensure project success.Key Responsibilities: Maintain omnichannel contact Center solutions, including voice, email, chat, SMS, and social media. Implement and maintain IVR, ACD, routing, and workforce management configurations to optimize call flows and agent productivity. Serve as the primary point of contact for resolving technical issues, system errors, and operational challenges related to NICE inContact CXone platform. Monitor system performance, identify potential issues, and proactively implement solutions to minimize downtime and disruptions. Collaborate with cross-functional teams to troubleshoot and resolve complex issues impacting contact Center operations. Provide ongoing training and support to end-users and administrators on CXone platform functionalities and best practices. Assist in the configuration, optimization, and maintenance of CXone features such as IVR, ACD, routing, and reporting. Document and maintain standard operating procedures, knowledge base articles, and troubleshooting guides for reference purposes. Stay updated on industry trends, product updates, and new features of NICE inContact CXone platform. Configure and customize the NICE inContact CXone platform to meet business requirements and improve operational performance. Collaborate with internal stakeholders to gather requirements, define project scope, and develop technical specifications. Conduct system testing, troubleshooting, and performance tuning to ensure reliability and scalability of the CXone environment. Provide ongoing support, training, and documentation to end-users and administrators. Professional Attributes: Good Communication skill, Contact Center/CCaaS Professional Certifications NICE inContact CXone certification is a plus. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Educational Qualification:BE/BTech ECE/Computer Science/EEE/Computer Technology/Cloud Computing Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely delivery of projects Provide guidance and mentorship to team members Additional Information: The candidate should have a minimum of 7.5 years of experience in Cloud Contact Center Operations This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

KP Group is looking for Engineer to join our dynamic team and embark on a rewarding career journey. Work closely with the service team and customers to understand specific detailing needs and preferences.

SUMMARY Exciting career Opportunity for Shuttering Carpenters to work in Poland! Your Role: A Shuttering Carpenter is responsible for creating, assembling, and dismantling formwork (shuttering) used in concrete construction Understand construction blueprints and technical specifications. Identify formwork dimensions and materials required. Cut, shape, and assemble timber, plywood, or metal formwork . Erect and secure formwork in the correct positions. Use spirit levels, plumb bobs, and measuring tapes to ensure accuracy. Ensure formwork is strong enough to hold wet concrete. Work with steel fixers and masons during concrete pouring. Carefully remove shuttering without damaging concrete. Follow site safety protocols and use PPE (helmets, gloves, boots). Ensure structures meet quality and safety standards . Timeline for Migration: 1. Application to Selection: Not more than 15 days 2. Visa Processing & Departure: 4 months Start working in Poland between 4-5 months. Requirements Who Can Apply? Education Back round: Open to all categories Experience : Min 0.6 Months exp as Shuttering Carpenter. Age : No restrictions. Visa Type : Work Visa. Language: Basic English proficiency Skills Required: Knowledge of different formwork systems (timber, steel, aluminum). Proficiency in using hand tools (hammers, saws, drills) and power tools. Ability to work at heights and in confined spaces . Teamwork and coordination with site engineers and laborers. Strong understanding of construction safety regulations . Benefits Monthly Earning Potential : Approximately 5720 PLN, equivalent to around 120,000 INR. Contract Duration : Candidates will work in Poland for an initial period of three years, with the possibility of contract renewal based on performance. Career Growth: Fast-track promotions, skill development Relocation Support: Visa assistance. Free furnished shared accommodation will be provided. Daily travel to work will be covered. International Work Experience: Boost your resume with Poland industry expertise. Limited openings! Apply now to meet an employer for interview and migrating to Poland!

Roles and Responsibilities Manage finishing works on site, including interior works, flooring, plastering, brick work, waterproofing, and tiling. Oversee the installation of gypsum boards, false ceilings, POP displays, concreting processes (RCC), cladding materials (site execution). Ensure proper supervision during masonry tasks and shuttering activities at construction sites. Conduct quality checks to ensure compliance with project specifications. Coordinate with contractors for timely completion of projects within budget constraints.

Responsibilities Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable). Sign up customers for value added services and digital education (if applicable). Tag the call type accurately as appropriate. Give accurate information to customers on his queries / concerns. Have high awareness levels on KYC and Anti-money laundering Policy. Multi-skilled to handle both inbound and outbound calls (if applicable). Initiate and strive towards achieving set targets and service standards. Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable). Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management. Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable). Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable). Customer Data Confidentiality to be strictly adhered to. Adherence to compliance with all applicable rules / regulations and group policies. Ensure KPI's (Key Performance Indicator) and KRI's (Key Risk Indicator, eg proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement. Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus Risk Management and Governance Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations. Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed from time to time.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CRM Service Good to have skills : Communication Technology Minimum 3 year(s) of experience is required Educational Qualification : Graduate or Post Graduate Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :SAP CRM ServiceGood to Have Skills : Communication TechnologyJob Requirements :Key Responsibilities :1 - 3 plus years of Experience working on SAP CRM support and implementation projects -2- Experience in Configuring E2E Service processes3 - Requires Experience with good knowledge with CRM-ECC Service integration 4- Should have good experience / strong domain knowledge CRM area 5-Strong understanding of business processes behind customer programs, 6- Ensures consistent, timely and effective communications with internal , external stakeholders Keep track of customer satisfaction Technical Experience :1 - Must have hands on experience in the following areas from SAP CRM Service Interaction Center:2- Service Quotations, Service Contracts, Service Order Management, Resource planner overview tool, Service Confirmation, In-house repairs / Depot Oder process, Pipette Order management, Complaints Management, Billing Professional Attributes :1- Good Communication and Analytical skills2- Certification added to be an advantage Educational Qualification:Graduate or Post GraduateAdditional Info : Experience is SAP CRM Sales required Qualification Graduate or Post Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve network management center issues.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical procedures and user guides.- Stay updated on industry trends and best practices. Professional & Technical Skills:- Must To Have Skills:Proficiency in HPE Network Management Center.- Good To Have Skills:Experience with Python (Programming Language).- Strong understanding of network management principles.- Knowledge of network monitoring and troubleshooting.- Familiarity with network security protocols.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 3 years of experience in HPE Network Management Center.- This position is based at our Pune office.- A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Workday Accounting Center Good to have skills : No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Mandatory to have Mandatory Skill Related certification15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead design discussions and provide innovative solutions Conduct regular reviews to ensure project alignment with business goals Professional & Technical Skills: Must To Have Skills:Proficiency in Workday HCM Security, Mandatory Skill Related certification Strong understanding of application security principles Experience in designing and implementing security solutions for Workday HCM Knowledge of role-based access control and data security Hands-on experience in configuring security policies and permissions Additional Information: The candidate should have a minimum of 7.5 years of experience in Workday HCM Security This position is based at our Bengaluru office A Mandatory Skill Related certification is required Qualifications Mandatory to have Mandatory Skill Related certification15 years full time education

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : Oracle Manufacturing Operations Center (MOC) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Summary :As an Oracle Manufacturing Operations Center (MOC) Consultant, you will be responsible for advising, leading, and working on high-impact activities within the systems development lifecycle. Your typical day will involve providing advisory work for the IT function itself and delivering impactful data-driven solutions. Roles & Responsibilities: Lead the implementation of Oracle Manufacturing Operations Center (MOC) solutions for clients. Provide advisory services to clients on the best practices for implementing and using Oracle MOC. Collaborate with cross-functional teams to ensure successful delivery of projects. Develop and maintain project plans, status reports, and other project documentation. Provide training and support to end-users on Oracle MOC functionality. Professional & Technical Skills: Must To Have Skills:Strong experience in Oracle Manufacturing Operations Center (MOC). Good To Have Skills:No Technology Specialization. Experience in advising, leading, and working on high-impact activities within the systems development lifecycle. Experience in providing advisory work for the IT function itself. Experience in collaborating with cross-functional teams to ensure successful delivery of projects. Additional Information: The candidate should have a minimum of 5 years of experience in Oracle Manufacturing Operations Center (MOC). The ideal candidate will possess a strong educational background in technology consulting, business & technology integration, or a related field. This position is based at our Bengaluru office. Qualification N/A

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Strategy & Consulting Global Network SONG Practice Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 8 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Job Title - Amazon Connect Functional Manager / Senior Manager S&C GN SONG Management Level :06 Senior Manager / 07 - Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Analysis and Implementation Good to have skills: Conversation design, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformations Job Summary :Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Ability to take new challenges and to be a passionate learner Professional & Technical Skills: MBA from a tier 1 or tier 2 institute 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional) Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information: An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualifications Experience: 10+ Years Educational Qualification :Post Graduation in Business Management

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .