439 Shuttering Jobs - Page 4

Knowledge about repair work in various buildings. Knowledge about the repair work of STP & WTP. Waterproofing works Road repair work. Qualification: Diploma in Civil Engineering.

Qualification - Degree/ Diploma In Civil Engineering Experience- 10-12 Yrs Salary- 50000-60000 (Accommodation & Fooding provided by Company) Requirements: 1.labour management as per daily working schedule. 2.proficient in estimating construction quantities, including 3. preparation, concrete and shuttering as per drawing. 4.project work management. 5.experienced in coordinating with project managers and accounting teams to ensure billing is aligned with project requirements and financial goals. 6.bill preparing & checking as per is code. 7.daily progress report preparing. 8.architect & rcc consultant with meeting & discussion. 9.preparing of costing & analysis at project cost as per plan at something boq

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organization’s (EWO) vision of "Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #njp

: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Maintain signed daily labor records Report completed work to the QS team Supervise RCC structural work columns, beams, slabs, footings Review project drawings Shuttering for quality Site documentation Required Candidate profile Experience as Site Engineer in High Rise is mandatory Immediate Joining in Kolkata

Role & responsibilities We are looking Structure and Finishing Engineer(Civil) for our Residential project, candidate should experience in RCC, Structure ,Painting, grouting, Italian marble, cladding work , method statement, furniture work , Finishing activities. Immediate joiners preferred. Preferred candidate profile - Male Candidate Preferred- 7 -10Years Experience Perks and benefits - As per company Policy.

Post - Civil Site supervisor Name of Company - P.G Construction Qualification - 12th Passed ( Minimum Qualification) Experience -From 4 to 8 years candidates should have experiences in the following Rcc structure work preparing Daily reports good communication skill knowledge in MS- Excel

We are looking for a highly motivated and enthusiastic IT Trainee to join our team in Bengaluru. The ideal candidate will have 0-2 years of experience and be eager to learn and grow with our organization. Roles and Responsibility Assist in identifying and solving technical challenges through brainstorming sessions and proposing solutions. Ensure high-quality work that meets project requirements and standards. Engage in ongoing learning and skill development, including on-the-job training and mentorship. Collaborate with experienced engineers on various support tasks, such as research, troubleshooting, and fixing issues. Troubleshoot technical issues and provide support to end-users. Participate in training sessions to enhance technical skills and knowledge. Job Requirements Bachelor's degree preferred or equivalent experience. Pre-training or certification in various IT-related training is desirable. Must be a self-starter and able to work under minimal supervision. Possess a high level of attention to detail and enthusiasm for learning new technologies. Experience working with RSM Delivery Center (India) Private Limited is an added advantage. Ability to adapt to the dynamic nature of the technology landscape.

We are looking for a highly skilled and experienced IT Support Analyst to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience providing technical support and troubleshooting, along with excellent communication skills and the ability to work effectively in a fast-paced environment. Roles and Responsibility Provide first-level technical support for all supported applications. Respond to user inquiries regarding incidents with applications, networks, platforms, and servers. Escalate incidents to L2 and L3 as needed. Document all work completed into call-tracking and incident management systems. Utilize and contribute to the knowledgebase, promoting its use to both internal and external customers. Assist in on-boarding and training new employees. Job Requirements Associate degree in information systems, business, or a related field, or equivalent experience. Minimum 1 year of experience in PC support, preferably in a call center or phone support environment. Possess strong technical skills including computer hardware components, systems, and peripherals. Demonstrate basic computer software application skills, including MS Office products, email, Internet access, and multimedia technology. Knowledgeable with LAN or WAN networking and Windows OS. Exhibit passion for customer service and personal integrity. Friendly presence, helpful attitude, self-motivated, and demonstrated interpersonal skills. Good organizational and problem-solving skills, with the ability to multitask and collaborate effectively. Ability to work flexible schedules, including overtime as required.

Job Description Position: Senior Supervisors / Supervisors Vacancies: 10 Location: Ahmedabad, Gujarat Education: ITI / Graduates / Under Graduates Experience: 5 Years to 15 Years Skills: Site Execution, High Rise Buildings Experience, Site Supervision, Civil Construction Description: Understanding infrastructure requirement and drawings Ensuring the Site mobilization as per the Site engineer instructions Daily material issue management from store Material requirement review, planning highlighting of shortages to the Site engineer Understand methodology of each site activity and implementation. Maintaining updated status of the shuttering material proper storage / identification of shuttering material on site Understand shuttering and de-shuttering methodology and supervise the same Ensuring safekeeping and maintaining company s assets Understand and keep required resources to meet deadlines Ensuring site housekeeping through material storage at its defined location / proper stacking of shuttering material / steel yard organization etc Ensuring site photograph as per the defined stages completion of construction stages Prepare maintain Machine utilization log (JCB / Fighter machine / Vibrator / Vehicle etc.) Daily progress report preparation Maintain to daily department labour report Daily redo /Rework data management with the details of cause consequences (financial / technical etc.) Preparation of issuance acceptance of Back charges / Debit note from subcontractors Direct and supervise day to day operations of sub-contractors ensuring appliance of common operational procedures. Ensure a consistently high standard of work is produced in accordance with specification and quality standards through regular quality inspections with sub-contractors. Ensure material requisitions are issued in adequate time to achieve the Construction Program. Schedule, control and monitor all plant and materials on a weekly basis. Ensure all work is completed to program. Fulfil the role of Temporary Works coordinator when required. Liaise with Jr. Civil Engineer, Sr. Civil Engineer, Project Manager regarding cost control, waste management, variations and confirmation of instructions.

Candidate must have experience in construction side especially in high raise buildings with Mivan shuttering. Interested candidate share updated resume to hr@elitegroup.in Candidate worked in contractors side will be preferable.

Strong supervision experience in Finishing works in Building Projects, instructing the construction team as well as subcontractors for blockwork, plastering, painting, tiling, stone flooring & cladding, waterproofing, internal wall treatments, woodwork, metalwork, and miscellaneous other finishing activities. Supervision all Finishing works at all stages. High-end floor finishes, Joinery works, Wall finishes, Facades, Structural glazing, Wall cladding, and Interior works. Proficiency in Reading and Interpreting Architectural Drawings, Structural and MEP Drawings. Manage the installation of electrical fixtures, sanitary fittings, and doors/windows. Monitor project timelines and ensure that finishing works are completed within the scheduled timeline. Requirements Must have- Comprehensive Technical Knowledge and skills regarding all Finishing Activities associated with residential high-rise & annexe buildings. Should have- Site control power with the subcontractor for more productivity. Shuttering knowledge of Aluform preferred.

We are looking for customer delight experts for our contact center. About The Role : 1. Answering customer calls and providing them all required information 2. Helping customers and resolving their complaints 3. Cross-selling 4. Emailing, Outbound and Inbound calling Requirements: 1. Under graduate/graduate 2. Excellent English and Hindi communication skills 3. Comfortable to work in rotational shifts (day time) 4. Freshers & experienced can apply

About The Role : About Us : About Kohinoor Techno Business Solutions :Kohinoor Techno Business Solutions is a leading provider of comprehensive business solutions, specializing in accounting, finance, and advisory services. We pride ourselves on delivering high-quality services tailored to our clients' needs, helping them achieve their financial goals and strategic objectives. Our team is composed of experienced professionals dedicated to excellence and continuous improvement. Position Overview : As a Sales Specialist, you will be responsible for driving sales and revenue growth by engaging with potential clients, understanding their needs, and providing suitable solutions. You will play a crucial role in expanding our customer base and maintaining strong client relationships. Key Responsibilities : - Conduct outbound and inbound sales calls to potential and existing customers.- Understand customer needs and offer appropriate products or services.- Achieve and exceed sales targets on a consistent basis.- Build and maintain strong relationships with clients to ensure customer satisfaction and retention.- Provide detailed and accurate sales forecasts and reports.- Collaborate with the sales team and other departments to ensure seamless customer service.- Stay updated with product knowledge, industry trends, and competitors' offerings. Qualifications : - Minimum of 1 year of experience in sales, preferably in a BPO or call center environment.- Strong understanding of the US market and customers.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Proven track record of meeting and exceeding sales targets.- Proficient in using CRM software and other sales tools.- Strong problem-solving skills and a customer-centric approach. Additional Requirements : - Flexibility to work in US time zones.- Strong organizational and time management skills.- High level of self-motivation and a strong work ethic.- Ability to work independently as well as part of a team. Benefits : - Competitive salary as per industry norms.- Performance-based incentives and bonuses.- Comprehensive training and development programs.- Opportunity for career advancement within the company.- Supportive and collaborative work environment. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

We are looking for experienced sales lead with experience from BPO background only.Responsibilities:1. Seach and hunt for call center leads2. Expand business3. Use resources and create business presentations4. RFP biddingExp:1. Must be from BPO/Call Center sales background2. Atleast 2-3 years of experience of working with reputed contact center3. Graduate in any field (MBA preferred)

Lead and oversee all civil engineering activities across multiple real estate projects to ensure timely, cost-effective, and high-quality execution. Review project plans, structural designs, BOQs, and technical specifications in coordination with consultants and design teams. Supervise site execution teams, project managers, and contractors to ensure adherence to project timelines and quality standards. Monitor construction progress, resolve on-site issues, and implement corrective actions wherever required. Ensure compliance with safety norms, regulatory requirements, and environmental guidelines. Drive project budgeting, cost control, material planning, and resource allocation efficiently. Coordinate cross-functionally with Planning, MEP, QA/QC, Billing, and Procurement departments for smooth execution. Report project status to top management and provide strategic inputs for construction improvements and innovations. Mentor and develop project teams to enhance overall productivity and performance.

Job TitleACCOUNTANT(MID LEVEL) Job Code HREQ2017/12/66 --> Job Location Kolkata Experience 5-8 years Gender Male/ Female Job Details Urgently looking for a candidate(MALE/FEMALE) with a strong knowledge of data entry work in manufacturing industry. Salary Per Year 1.5-3.5 LPA Apply Now

We are looking for Experienced (6-15 years) Civil Engineer/ Diploma for the position of PROJECT ENGINER for HIgh Rise Building Construction Works at Karnal(Haryana), Chandigarh site. He shall be responsible for the following works at Site: Preparation of BBS , Shuttering Plan and submitting to Clients for approval. Carrying out Layout as per the Drawings and Specifications. Study Site Technical Drawings (Both Physical and AutoCAD). Computer proficient specially in MS Excel, MS Word and AutoCAD. Carrying out the Reinforcement Work, Shuttering Work, RMC Casting Work, and QC Testing as per the planning. Preparation of MBs , Costing Analysis for the works executed at site. Preparation of Bills on Regular Basis, Submitting to Clients and Getting Approvals. Site Management / Support to the Senior Site Engineers/ Management for all round works at the site. Checking Of Raw Materials, Management of Labour, Petty Contractors, Suppliers, Etc. Various Other Day-To-Day Site Activities as per the guidance of the Management. Conduct Quality Control checks during concreting and ensure compliance with specifications. Proficiency in Quantity Estimation , costing, civil site engineering, and labour management.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based technologies. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for service management. Familiarity with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary :As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational expenses, and maximizing customer satisfaction (CSAT). This role is critical in shaping the future of our customer service and ensuring we remain at the forefront of the banking industry. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Serve as a recognized subject matter expert (SME) on retail and commercial banking processes, products, and services. Maintain a deep understanding of core banking systems, lending, deposit, payment, and other banking functions. Develop and execute a customer service strategy that aligns with the banks overall business objectives, focusing on technology integration, innovation, and delivering exceptional customer experience. Possess a strong understanding of key customer service performance indicators (KPIs) in the banking sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), cost per contact, Employee Satisfaction etc. Be able to analyze and interpret these KPIs to identify areas for improvement. Conduct competitive analysis to identify best practices and emerging trends in the banking industry. Benchmark the banks performance against competitors and identify opportunities to differentiate. Identify, evaluate, and implement innovative technologies and digital solutions to enhance customer service, such as AI-powered chatbots, personalized banking platforms, mobile-first solutions, and advanced analytics. Drive the adoption of these technologies within the customer service team. Demonstrate a clear link between customer service initiatives and tangible business outcomes, such as increased customer acquisition, retention, cross-selling, and revenue generation. Develop metrics to track and report on the business value created. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience in integrating these technologies into a Banking firms ecosystem is essential. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Banking company in Service Transformation role / Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office Qualifications Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management

Job Title: Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary :As an Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business growth for our clients in the areas of customer service, leveraging Data, AI, and cutting-edge technologies. You will collaborate closely with clients to understand their challenges, design and implement strategic solutions, and deliver measurable results. You will lead projects that help clients unlock the potential of advanced technologies while improving efficiency, personalizing customer interactions, and driving sustainable growth. If this role resonates with you, we invite you to discover exciting global opportunities available within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Provide strategic counsel to clients on a range of topics, including growth strategy, digital transformation, market entry, competitive analysis, and operational improvement. Lead and manage complex transformation projects, from strategy development to implementation. Lead digital transformation initiatives for CMT customer service operations, leveraging AI, machine learning, and automation. Leverage data analytics and market research to identify key trends, assess market opportunities, and develop data-driven recommendations for clients. Identify and evaluate new business opportunities, develop innovative solutions, and drive revenue growth for clients. This includes exploring new technologies, business models, and partnerships. Advise clients on how to leverage technology, including Data, AI, cloud computing, and automation, to achieve their strategic objectives. Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and thought leader. Proactively identify client needs and develop new business opportunities. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Mentor and coach junior team members, fostering a collaborative and high-performing team environment. Provide guidance and support for their professional development. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Communication, Media and Telecom Company in Service Transformation role / Deep understanding of the CMT industry landscape, including key players, trends, and challenges. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | Accenture Qualifications Experience: 10+ Years experience in the CMT industry. Experience in management consulting or strategy roles will be an added advantage (optional) Educational Qualification: Post Graduation in Business Management

Job Title: Industry SME – Insurance / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary :As an Industry SME – Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions within the insurance sector. Your role will involve leveraging technology, AI, and innovation to transform customer service. You will work closely with clients, providing expert guidance on customer service strategies and transformation initiatives. Roles & Responsibilities: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. Develop and champion a forward-thinking customer experience vision and strategy tailored to the insurance industry, with a focus on leveraging technology and AI. Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector and analyze these KPIs to identify areas for improvement. Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance. Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction. Evaluate and recommend customer service technologies and platforms, including AI-powered solutions, and manage relationships with third-party vendors. Utilize data analytics to measure customer service performance, identify areas for improvement, and track the effectiveness of transformation initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, and demonstrating solutions during client orals. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, and performing analysis on industry research and market trends. Continuously take on new challenges and be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bengaluru/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | Accenture Qualifications Experience: 10+ Years Educational Qualification: Post Graduation in Business Management

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy Consulting Global Network SONG Practice | Command center of future Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Advance Customer Engagement, Workforce Optimization | Level: Manager , Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp: 8+ years , 12+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting Global Network, SONG practice. The Practice A Brief Sketch The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design create strategic plans for WFO (Project Programme) Design create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace Bring your best skills forward to excel at the role: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes: Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills: ability to mobilize and organize across multiple stakeholders (client and internal) and projects