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0.0 - 5.0 years
1 - 6 Lacs
Gurugram
Work from Office
Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible wa Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of ...
Posted 2 months ago
2.0 - 5.0 years
4 - 6 Lacs
Noida
Work from Office
Location: Noida, Uttar Pradesh, India Posted Date: 05/01/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary Directly assists the Call Center Manager in organizing and directing the day-to-day activities related to the operation of the Call Center Assists in managing, training & guiding call center supervisor...
Posted 2 months ago
0.0 - 5.0 years
2 - 7 Lacs
Gonda
Work from Office
Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards. Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions. Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals. Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about fina...
Posted 2 months ago
2.0 - 7.0 years
4 - 8 Lacs
Pune
Work from Office
Under minimal supervision, the Technical Support Specialist provides voice-based technical assistance to technicians across the North America region. This includes evaluating and processing warranty claims, supporting engine diagnostics, and ensuring compliance with Cummins warranty policies and regional standards. The role involves multi-channel communication (phone, email, chat) and requires strong technical knowledge, customer service skills, and attention to detail.. Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty ...
Posted 2 months ago
2.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Engineering,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluati...
Posted 2 months ago
8.0 - 13.0 years
12 - 16 Lacs
Pune
Work from Office
Key Skills Required: UX Design & Strategy Strong understanding of user-centered design principles Experience in end to end UX design (research, wireframes, flows, high-fidelity mockups) Ability to lead UX conversations with cross-functional teams and stakeholders Data Visualization Expertise Experience designing dashboards, reports, and data-heavy interfaces Creative and analytical mindset to simplify complex data into intuitive visual formats Proficiency in designing for scalability and responsiveness across devices Presentation & Communication Ability to create compelling pitch decks and demo videos for internal and external stakeholders Excellent storytelling through design and visuals Co...
Posted 2 months ago
6.0 - 11.0 years
6 - 12 Lacs
Gurugram, Manesar, Delhi / NCR
Work from Office
Role Objective: We are looking for an Energetic Civil Engineer with an experience of 5-10 years for managing our ongoing and upcoming construction projects . The job responsibility will include on-site supervision, management and daily coordination with Project Teams. Strong understanding of Engineering Principles and Construction Processes based on prior experience with large- scale construction projects is desirable. The ability to adhere to construction specifications, standards and timeline is essential. Designation: Project Engineer Civil Exp 5-10 Years Location: Manesar / Gurugram Academic: BE/B Tech Civil Engineering Key Job Responsibilities: 1. Assist Project Manager in Project Plann...
Posted 2 months ago
4.0 - 5.0 years
6 - 7 Lacs
Hyderabad
Work from Office
Manage Cisco Contact Center environments, providing technical support and optimizing contact center performance and functionality.
Posted 2 months ago
4.0 - 5.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.
Posted 2 months ago
0.0 - 5.0 years
1 - 6 Lacs
Gurugram
Work from Office
Assisting in the setting of targets/goals for individuals as well as for teams. Answering the queries of staff and providing guidance and timely feedback. Hiring and onboarding new employees. Reporting upper management on problems and issues. Preparing performance reports on a monthly and annual basis. Good Communication Skills Energetic, confident 70%-Email Communication 30%-Calling English Speaking English Writing Anticipating escalation and taking over calls whenever needed
Posted 2 months ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : Java, AWS Architecture, React.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAWS Connect DeveloperLevel:- AMExperience:- Above 9 Years (AM) Summary :As an AWS Connect Developer you should Design, develop, and deploy contact center solutions using AWS Connect. You should be aware of cloud contact center operations and customer service processes.Desired...
Posted 2 months ago
12.0 - 15.0 years
14 - 17 Lacs
Bengaluru
Work from Office
Mandatory skills : VMWare, Active Directory, DCM migration. Shift Timings ; current evening shift only. POSITION GENERAL DUTIES AND TASKS : Proven experience in data center migration required. Strong VMWare skills to create VMs from scratch.
Posted 2 months ago
6.0 - 11.0 years
3 - 6 Lacs
Kolkata, Hyderabad, Pune
Hybrid
Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to u...
Posted 2 months ago
1.0 - 4.0 years
10 - 15 Lacs
Bengaluru
Work from Office
: Job TitleICM/TFFI Center of Excellence Account Activity Review Associate Corporate TitleAssociate LocationBangalore, India Role Description The Corporate Bank was set up independently in 2019 and is now at the center of Deutsche Banks new strategy. The Corporate Bank is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. The ICM/TFFI Account Activity Review Center of Excellence (AAR CoE) team acts as a central function within Institutional Cash Management (ICM) & Trade Finance Financial Institutions (TFFI) for our Correspondent Banking clien...
Posted 2 months ago
3.0 - 8.0 years
10 - 15 Lacs
Mumbai
Work from Office
: Job Title ICM/TFFI Center of Excellence Account Activity Review Associate Corporate TitleAVP LocationMumbai, India Role Description The Corporate Bank was set up independently in 2019 and is now at the center of Deutsche Banks new strategy. The Corporate Bank is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. The ICM/TFFI Account Activity Review Center of Excellence (AAR CoE) team acts as a central function within Institutional Cash Management (ICM) & Trade Finance Financial Institutions (TFFI) for our Correspondent Banking clients. The ...
Posted 2 months ago
8.0 - 10.0 years
8 - 12 Lacs
Bengaluru
Work from Office
SkillNetwork Voice Admin LocationBengaluru we need candidate with experience in Cisco Contact center, with in depth knowledge on integration, development, and enhancement for this technology. CBR230K Exp - 9.5yrs - 13 yrs PFB the : PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, ...
Posted 2 months ago
2.0 - 6.0 years
2 - 3 Lacs
Chennai, Bengaluru, Mumbai (All Areas)
Work from Office
Looking for Civil Foreman with expertise in DLR/DPR reporting, drawing interpretation, managing labor, and improving labor productivity. Strong leadership, technical skills, and experience in construction site management required. PAN India location.
Posted 2 months ago
2.0 - 3.0 years
4 - 5 Lacs
Hyderabad
Work from Office
About the Job We are revolutionizing the perception of customer service and are in need of your assistance. Currently, we seek a Financial Analyst responsible for analyzing and reporting financial data to executives to enhance program performance visibility. This role involves contributing to various projects, conducting ad-hoc analyses, and providing timely information and support for strategic decision-making. As a Financial Analyst, You Will Gather and organize extensive datasets from diverse sources Uncover patterns and trends in data to guide business decisions Develop and maintain databases and data systems for accuracy and efficiency Generate reports and visualizations to convey findi...
Posted 2 months ago
10.0 - 20.0 years
8 - 10 Lacs
Ludhiana
Work from Office
1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of t...
Posted 2 months ago
3.0 - 6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job description Lead and manage a team of shuttering carpenters and laborers to ensure quality work and adherence to safety protocols. Collaborate with project managers to plan and schedule shuttering activities based on project timelines. Oversee the erection and dismantling of form work for concrete pours, ensuring accuracy and compliance with specifications. Inspect completed work for quality and precision, addressing any issues promptly. Ensure that all materials needed for shuttering are available and in good condition, coordinating with suppliers as necessary. Enforce safety standards on-site, conducting regular safety meetings and ensuring team adherence to regulations. Maintain recor...
Posted 2 months ago
5.0 - 10.0 years
15 - 20 Lacs
Kolkata
Work from Office
Role Expectations. Salesforce Service Cloud and Contact Center :. Designs and implements best in class Salesforce based call center solutions. Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership. Leads and mentors a team of Salesforce practitioners. Ensures adherence to best practices in Salesforce. Solution Design. Participates in and leads p...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Manufacturing Engineering MES Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Being part of Digital Manufacturing in Manufacturing Engineering MES, you will be responsible for leading the effort to design, build, and configure applications. You must have experience with Siemens OpsCenter Execution Pharma MBR modelling and life science knowledge and possess strong...
Posted 2 months ago
5.0 - 8.0 years
16 - 20 Lacs
Hyderabad
Work from Office
Job Title - S&C Global Network - AI - Hi Tech - Data Science Senior Analyst Management Level: 10-Senior Analyst Location: Bengaluru Must-have skills: Prompt Engineering Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. WHATS IN IT FOR YOU We are seeking a skilled and experienced Senior Data Scient...
Posted 2 months ago
2.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level:Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consul...
Posted 2 months ago
10.0 - 15.0 years
11 - 15 Lacs
Mumbai
Work from Office
Job Title: Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary : As an Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business grow...
Posted 2 months ago
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