653 Shrinkage Jobs - Page 6

Role & responsibilities Manage a team responsible for collections, focusing on shrinkage and attrition reduction. Oversee the entire collection process from dialing to recovery, ensuring timely payments. Handle escalations effectively to minimize bucket risks and maintain high levels of customer satisfaction. Analyze data using Excel to identify trends and areas for improvement in collections management. Develop strategies to reduce delinquencies and improve overall performance metrics

Manage a team of collection agents to achieve daily targets through outbound calls, dialers, and bucket handling. Oversee the entire collections process from initial contact to final recovery, ensuring timely resolution of customer queries and issues. Develop strategies to reduce shrinkage rates by identifying areas for improvement in the collections process. Collaborate with other teams to resolve complex cases that require escalation or special attention. Analyze performance metrics such as AHT, Shrinkage, Attrition, CSat etc. to optimize team efficiency.

Dear Candidate, Greetings from SPOCTO-X!!!!!!!!!!!! We are hiring for Team Leader/ Assistant Manager (From Collection/Recovery Background ) Need Immediate Joiner Job Title- Team Leader Job Location: EPIP 2nd Phase, whitefield, 180 EPIP Zone, Bengaluru Requirements: Graduate in any stream. Minimum 1-4-year Experience. Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data. Ability to interact with multiple stakeholders both internal & External. Interested candidate can share their resume on the below mentioned number- Latika Deshmukh - 9822852916 Thanks and Regards, HR Team

Looking for immediate joiners, Service Desk Team Leader/Assistant Manager, Pune (Fix day shift) International Voice Process CTC UPTO 7.5 LPA LPA Require min 1 Year relevant experience as service Desk Team Leader Experience Strong in Operations Matrices like Attrition, Shrinkage, CSAT Fix day shift Any graduate Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Role Overview The Assistant Store Manager at SAADAA will be responsible for overseeing the day-to-day operations of our offline retail store, ensuring an exceptional customer experience, driving sales, and leading a motivated team. The ideal candidate is a proactive leader with strong interpersonal skills, a passion for retail, and the ability to maintain smooth store operations while achieving business objectives. WHAT WILL YOU BE RESPONSIBLE FOR Store Operations Management: Ensure the store operates smoothly, adhering to operational standards, policies, and procedures. Team Leadership: Manage, train, and motivate the store team to deliver exceptional customer service and meet sales targets. Customer Experience: Create a welcoming and seamless shopping experience by engaging with customers, addressing their queries, and ensuring high levels of satisfaction. Sales & Revenue Growth: Drive sales and profitability by implementing effective strategies to meet and exceed monthly, quarterly, and annual sales targets. Inventory Management: Monitor stock levels, coordinate with supply chain teams, and ensure proper stock replenishment to minimize shrinkage. Visual Merchandising: Oversee the stores visual presentation to align with the brands aesthetics and ensure its appealing to customers. Data Analysis & Reporting: Analyze store performance, sales trends, and customer feedback to provide actionable insights and prepare regular reports for management. Problem Solving: Address and resolve any operational issues, customer complaints, or staff concerns promptly and effectively. Compliance & Safety: Ensure adherence to safety, hygiene, and compliance standards at all times. Store Maintenance: Maintain cleanliness, organization, and functionality of the store to create a positive environment for customers and staff. WHO YOU ARE Experience: Minimum of 3+ years of experience in a retail environment, preferably in lifestyle, apparel, or D2C brands. Customer-Centric: Passionate about delivering exceptional customer experiences and building strong customer relationships. Leadership Skills: Proven ability to lead, manage, and inspire a team to achieve sales targets and provide top-notch service. Operational Excellence: Strong understanding of store operations, inventory management, and retail performance metrics. Sales-Oriented: A results-driven individual who thrives on achieving and exceeding sales goals. Attention to Detail: Keen eye for maintaining store aesthetics, merchandise displays, and overall store upkeep. Problem-Solving Ability: Capable of addressing challenges and making quick, informed decisions in a dynamic retail environment. Interpersonal Skills: Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders. Tech-Savvy: Familiarity with point-of-sale (POS) systems, inventory management tools, and basic retail analytics. Qualifications Bachelors degree in Retail Management, Business Administration, or a related field (preferred). Proven track record of achieving sales targets and managing retail operations. Experience in managing teams and handling customer escalations. Strong organizational skills and the ability to multitask effectively. Proficiency in MS Office and basic retail software tools.

Hiring for the team leader in Radica minds for Travel process R esponsible for guiding, motivating, and managing a team to achieve specific goals . Ensure effective communication, delegate tasks, and provide support to team members, fostering a positive and productive work environment. Also monitor performance, identify areas for improvement, and contribute to the team's overall success. Key Responsibilities: Setting Goals and Expectations: Defining clear objectives and performance standards for the team and individual members. Task Delegation: Assigning tasks and responsibilities based on individual skills and team needs. Performance Management: Tracking progress, providing regular feedback, and conducting performance reviews. Communication: Facilitating clear and open communication within the team and with other departments. Problem Solving and Conflict Resolution: Addressing and resolving issues that arise within the team, both individually and collectively. Team Development: Mentoring and coaching team members, providing opportunities for growth and development. Resource Management: Ensuring the team has the resources and support needed to complete their work effectively. Collaboration: Working with other teams and departments to achieve cross-functional objectives. Motivation and Engagement: Creating a positive and engaging work environment that motivates team members to perform at their best. Reporting: Providing updates and reports on team performance to senior management. Skills and Qualities: Leadership: Ability to inspire, motivate, and guide team members. Communication: Excellent verbal and written communication skills. Problem-solving: Ability to identify and resolve issues effectively. Delegation: Ability to assign tasks and responsibilities appropriately. Conflict Resolution: Skill in managing and resolving conflicts within the team. Decision-making: Ability to make sound decisions in a timely manner. Time Management: Ability to prioritize tasks and manage time effectively. Organization: Ability to organize work and resources effectively. Emotional Intelligence: Ability to understand and manage emotions, both personal and others'. Mentoring and Coaching: Ability to guide and develop team members. Adaptability: Ability to adjust to changing circumstances and priorities. Technical Skills: Depending on the specific role, technical skills related to the team's work may also be required. Requirement: Must have minimum 2+ years of experience in BPO (Travel process) Good Communication Flexible with 6 days working and 24*7 shift Walk-In- 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016 Contact Details :- 7678230426

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature What are we looking for Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. Roles and Responsibilities: Communication Skills: oExcellent verbal and written communication skills to convey information clearly and conciselyoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skills oAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure.Performance Management:Skill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Ability to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools. oProficiency in using software and systems necessary for team operations. oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management oStrong interpersonal skills to interact with clients and stakeholders. oAbility to understand client expectations and manage relationships effectively.Attention to Detail:Thoroughness in reviewing and validating work for accuracy and quality. oAbility to identify process gaps and areas for improvemen Qualification Any Graduation

Swadesh is India’s definitive craft luxury house—where timeless craft traditions transform into collectible design. Eligibility Criteria • Graduate / Experience in Retail, Luxury, Furniture, Design, Jewellery or Hospitaliy / Business Management. • 6–10 years of experience in luxury, lifestyle, or heritage-based retail. • Minimum 3 years managing a category/team within a high-service environment. Strong passion for Indian crafts, sustainability, and immersive customer experiences Job Description • To achieve the revenue and gross margin targets for the categories managed • To optimize the store display stock and back-store inventory to increase the stock turns for the category • To ensure effective stock and visual merchandising including product label, accurate and updated prices, special/periodic promotional offers, point-of-purchase promotional materials, sales planning. • Monitor sales figures vis--vis plan/forecast and interpret trends to facilitate inventory planning along with the Sales Manager/Buyer. • Work closely with buying team to ensure 100% fill rate at store. • To ensure shrinkage on floor is minimized as per company guideline. • Increase sales and margins and minimize expenses, including dump and shrinkage • Conduct market surveillance for category managed in terms of competitor’s product and model mix, selling prices, promotional offers, visual merchandizing, customer traffic/footfalls and implements the best practices on the floor with the co- operation of Buyers. • Gather consumer data for feedback • Sales staff are trained and constantly updated • Product knowledge, brand differentiation • Recognize and develop talent • Mentor sales assistance through training and career planning • Update category and store associates on latest development in new product/brands and presentation/selling technique • Healthy Sales and achievement of store KPI's - No of bills / ATV/ SPF/FUPT/Loyalty • Profitability from stores vide • Growth in Sales • Adhering to operations parameters as per SOP in accordance with overall company policy. • Improving the commercial performance of the showroom by increasing its turnover. • Maximising profitability through efficient showroom operations. • Managing Human resources, finance, inventory, customer care, Marketing and administration. • Ensuring a delightful shopping experience to customers and making the showroom to customers a preferred shopping destination to shop. • Revenue per Sq Ft and Gross Margin per Sq Ft for the categories managed • Increase in conversion ratio of respective category • Increased Average Transaction Value per customer • Stock Availability in terms of per cent reduction of stock-outs • Complete adherence to the training calendar for category team leaders and sales associates • Accuracy and uptime of all forms of Visual merchandizing for categories managed • Increase of Stock Turns for Skills and Competencies • Customer focus • Result orientation • Team Building • Routine management • Analytical Skills • Business Acumen • Team Work • Interpersonal Skills • Ownership • Attention to Detail • Operational SOPs • Customer Service • Ability to work under pressure • Communication Skills • Commitment to Excellence • Analytical Thinking • Result Orientation • Ownership mindset

SUMMARY Greetings, Excellent Opportunity for Candidates!! Leading Apparel Brand is hiring for Retail Associate Apply Now Bangalore Minimum- 12th Pass The age will be between 18 and 28 years. Job Responsibilities: - Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar - codes Maintain Carton free floor Adherence to plan - o - gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 12 th pass -Age-18-28 years -6 days working (week off between Monday to Thursday Any day) Benefits Salary- 18135 Stipend

SUMMARY Greetings, Excellent Opportunity for Candidates!! Leading Apparel Brand is hiring for Retail Associate Apply Now Mumbai Minimum- 12th Pass The age will be between 18 and 28 years. Job Responsibilities: - Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar - codes Maintain Carton free floor Adherence to plan - o - gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements - Minimum- 12 th pass - Age-18-28 years -6 days working (week off between Monday to Thursday Any day) Benefits Salary- 15246 Stipend

SUMMARY Greetings, Excellent Opportunity for Candidates!! Leading Apparel Brand is hiring for Retail Associate Apply Now Hyderabad Minimum- 12th Pass The age will be between 18 and 28 years. Job Responsibilities: - Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar - codes Maintain Carton free floor Adherence to plan - o - gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements - Minimum- 12 th pass - Age-18-28 years -6 days working (week off between Monday to Thursday Any day) Benefits Salary- 13570 Stipend

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. Please Note - Candidate must have atleast 1 year of experience as a TL on papers in international process. Interested candidate can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 50k CTC per month, Annual CTC:- 6 LPA Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Manish HR

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Job Description: We are seeking a dynamic and experienced Team Lead to join our growing team. As a Team Lead, you will play a pivotal role in managing day-to-day operations, ensuring team performance, and maintaining high standards of service delivery. Key Responsibilities: Lead and manage a team of process associates, ensuring optimum performance and productivity. Handle team dynamics, provide training and guidance, and maintain a positive work environment. Generate and review daily, weekly, and monthly performance reports. Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary. Oversee leave management and attendance for team members. Ensure adherence to company policies, quality standards, and client requirements. Collaborate with other departments to resolve issues and implement process improvements. Key Skills & Requirements: Proven experience of 1-2 years in a team lead or supervisory role. Strong team handling and leadership capabilities. Proficiency in report generation and analysis, especially using Excel. Knowledge of RAG analysis and performance metrics. Excellent communication and interpersonal skills. Ability to manage leave schedules and resolve team-related issues promptly. Graduate or higher educational qualification. If you're looking to join a fast-paced and dynamic environment where you can contribute to team success and professional growth, we would love to hear from you. Apply Now and be a part of the Square Business Services Pvt. Ltd. team!

Job Description: We are seeking a dynamic and experienced Voice Process Team Lead to join our growing team. As a Team Lead, you will play a pivotal role in managing day-to-day operations, ensuring team performance, and maintaining high standards of service delivery. Key Responsibilities: Lead and manage a team of voice process associates, ensuring optimum performance and productivity. Handle team dynamics, provide training and guidance, and maintain a positive work environment. Generate and review daily, weekly, and monthly performance reports. Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary. Oversee leave management and attendance for team members. Ensure adherence to company policies, quality standards, and client requirements. Collaborate with other departments to resolve issues and implement process improvements. Key Skills & Requirements: Proven experience of 1-2 years in a team leader or supervisory role, particularly in a voice process environment. Strong team handling and leadership capabilities. Proficiency in report generation and analysis, especially using Excel. Knowledge of RAG analysis and performance metrics. Excellent communication and interpersonal skills. Ability to manage leave schedules and resolve team-related issues promptly. Graduate or higher educational qualification. If you're looking to join a fast-paced and dynamic environment where you can contribute to team success and professional growth, we would love to hear from you. Apply Now and be a part of the Square Business Services Pvt. Ltd. team!

We are Hiring: Job Role: Store Manager Job Location : Gurgaon, Chandigarh, Panchkula , Mohali , Pinjor, Daiwali, Kaithal Experience: Minimum of 4 + years of experience (2 years in team handling ) into Retail Industry Job Description : A Store Manager at as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Interested candidate kindly share your updated profile on WhatsApp @9022676814 or mail us on aarti @ksirius.com

Must have 2 Years of on paper experience as a Ops Manager 8 Years of Relevant experience in Customer support/Technical Support Pune/Bangalore CTC- 16 LPA 5 Days working Night shifts 2 Way cabs WFO Graduates Contact- 9509529566

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case you are interested, please share your resume at sonam.singh1@igtsolutions.com At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Role & responsibilities Min 7 years of experience overall. Good knowledge of operations Attrition, Shrinkage, Capacity Planning. Min 3 years of experience into people management. Excellent Communication Skills Open for Night Shifts Preferred candidate profile Mandate experience into Property & Casualty Insurance (P&C). Current Designation should be Assistant Manager/Team Leader/Deputy Manager

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

Role & responsibilities Min 7 years of experience overall. Good knowledge of operations Attrition, Shrinkage (formula) & Capacity Planning is a must. Min 2-4 years of experience into people management. Excellent Communication Skills Open for Night Shifts Preferred candidate profile Candidates from Insurance and BFSI Domain Current Designation should be Assistant Manager/Team Leader.

Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment. Job Title: Team Leader International Travel Process (Sales) Location: Gurgaon Shifts: Rotational (24x7 environment) Working Days: 5 Days a Week (Work from Office) Key Responsibilities: Lead and manage a team of 15–20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Excel. Requirements: Prior experience in handling international processes. Experience in team management and supervision. Excellent verbal and written communication skills in English. Strong organizational and analytical abilities. Flexible to work in a 24x7 environment. You can find more about the company here: IGT Company Profile

The Department Manager in a fashion retail store is responsible for leading and managing a specific department (e.g., Men's, Women's, Kids, Accessories) to achieve sales targets, ensure excellent customer service, and maintain optimal visual merchandising standards. This role involves supervising the team, managing inventory, and ensuring smooth daily operations to drive business growth. Key Responsibilities: Sales & Customer Service: Drive sales through effective team management and customer engagement. Monitor KPIs and department performance, taking action to improve sales and conversion. Ensure high levels of customer satisfaction by providing excellent service. Resolve customer complaints promptly and professionally. Team Management: Supervise, train, and develop Sales Associates and Supervisors. Motivate the team to achieve sales targets and maintain performance. Schedule and manage daily floor coverage to ensure operational efficiency. Conduct regular performance reviews and provide feedback. Inventory & Stock Management: Maintain optimal stock levels and minimize shrinkage. Coordinate with the stock team for timely replenishment and stock rotation. Oversee stock take and inventory audits. Visual Merchandising: Ensure the department is merchandised according to brand guidelines. Implement promotional displays and seasonal setups. Maintain a clean, organized, and visually appealing department. Operations & Compliance: Ensure adherence to store policies, procedures, and safety standards. Monitor and maintain fitting rooms, trial processes, and return procedures. Report maintenance or IT issues promptly. Key Skills & Competencies: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Sales-driven mindset with analytical skills. Good knowledge of fashion trends and customer preferences. Ability to multitask and handle high-pressure environments. Proficiency in using retail management systems and tools. Qualifications: Graduate degree or equivalent (Preferred: Retail, Business, or Fashion-related). 3–5 years of experience in fashion retail, including team management.