1580 Shrinkage Jobs - Page 6

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-...

Job Title: Head Operations (Telemarketing / Tele sales / Real Estate /BPO) Location: Chennai Experience: 8 12 Years Industry: BPO / Telemarketing / Real Estate Sales Employment Type: Full-time Job Summary: We are looking for a dynamic and strategic Head Operations to lead and manage our large-scale Telemarketing & Tele sales operations within the Real Estate / BPO sector . The ideal candidate should have proven experience in driving performance, improving efficiency, and leading multiple teams to achieve business goals. Key Responsibilities: Oversee the end-to-end Telemarketing and Telesales operations across multiple teams. Design and implement sales processes, call quality frameworks , and...

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-...

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-...

Job Description We are looking for a dynamic and experienced Team Leader (SME) to lead and manage a team of Customer Service Associates handling international voice processes. The role requires excellent communication, people management, and problem-solving skills. You will be responsible for achieving operational targets, ensuring quality standards, and enhancing team performance in a high-paced international environment. Role & responsibilities Team Leader (International Voice Process / SME) Responsible for managing a team of agents handling international voice-based customer interactions (US/UK/AUS shifts). Supervise daily operations to ensure timely and efficient service delivery while m...

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensiti...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...

Role & responsibilities Manage the day-to-day operations in accordance with requirements and SLAs set out in the MSA. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement Drive Operations teams to deliver continuous improvement and productivity/quality gains Flag and escalate business risks timely to client Routinely audit agents for their metrics and work. Coaching and feedback based on ...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

What Were Looking For: Minimum 2+ years of experience as Assistant Manager – Operations (BPO/International Voice process preferred) Strong people management & leadership skills Excellent communication & stakeholder management Ability to analyze, strategize & deliver results Key Responsibilities: Lead operations for the International Hospitality process Drive performance & meet/exceed KPIs Motivate, mentor & manage a high-performing team Collaborate with leadership to deliver exceptional customer experience

Were Hiring – Team Lead Operations Are you a dynamic leader with experience in international telecom processes? Position: Team Lead – Operations Location: Gurgaon Experience: 3+ Years (International Telecom or Sales Process will be preferred) Key Skills: Team management, performance coaching, process optimization, KPI achievement Why Join Us? Work with a global leader in customer experience Growth & learning opportunities Dynamic and collaborative work environment

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Description: Dynamics365 Lead Responsibilities Use the internal CRM tool to set up and automatize CRM campaigns through multiple channels. Find CRM best practices in the luxury, art, and auction world to propose new innovative and creative ideas and services, CRM programs and technologies. Establish the project plan and manage the execution of product launch campaigns, newsletters, and ongoing CRM programs that target key market segments across email and on-device. Understand the overall CRM architecture to check the coherence of data coming from the different systems. Take ownership of existing CRM programs in place, ensure their execution and propose further improvements. Create specific C...

Position: Team Leader – BPO Location: Pimpri, Pune Graduation Mandatory Experience: 3+ Years (1+ Year as TL in BFSI -documented) Salary: Up to 4.5 LPA Immediate Joiners Preferred Contact: 7696495267 hr.skyway603@gmail.com Required Candidate profile Strong communication & team management skills Sales / Upselling / Cross-selling experience One-year experience in relevant process email/social media.

Team lead Operations - Customer Service Inbound Location - Nagpur No. of Opening: 3 Process : Ecommerce Role & responsibilities Facilitate day to day Operations Handling 2nd level escalated calls. Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same Maintain accurate and updated knowledge of all Clients procedures and systems Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary Interested, kindly share your updated resume to matildad@hexaware.com / 9082299130

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office **THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 TO 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Ecommerce Chat Experience Location: Pune Shift: Rotational (24x7 environment) About the Role: We are looking for a dynamic and experienced Team Leader to manage our Ecommerce Chat Experience team. The ideal candidate will lead a team of 15-20 members, ensuring high-quality customer service and operational excellence in a fast-paced, international process environment. Key Responsibilities: Lead, motivate, and manage a team of 15-20 chat support agents to achieve business goals. Drive team performance metrics including productivity, quality, shrinkage, and attrition. Provide continuous coaching, feedback, and support to team members to enhance skills and performance. Ana...

Role & responsibilities PREFERRED SKILLS 4 to 6 years of experience in inside sales ( Min 2 years of team handling ) Excellent communication skills attrition Shrinkage control Situation Handling Training & Development Advanced Excel Interested , please share cv at sonam@gempundit.com or 8448287578

Job Title: Team Leader Ecommerce Experience (Chat Experience) Location: Pune Shifts: Rotational (24x7 environment) Key Responsibilities: Lead and manage a team of 15-20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS E...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Ecommerce Experience (Chat Experience) Location: Pune Shifts: Rotational (24x7 environment) Key Responsibilities: Lead and manage a team of 1520 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Ex...

Operations Competencies Required 1.Manage the overall operations independently. 2. Sound knowledge of documentation pertaining to import clearance/Bill of advice preparation/barcode-Batch label creation. 3.Willing to travel within state for Batch code handover and QC inspection-Mandatory . 4. Understanding of warehouse operations KRA/KPI. 5. Lead a team of 30-50 executives. 6. Mis reporting skills. 7. Controls inventory levels by reconciling with data storage systems. 8.Maintain standards of health/safety/hygiene & security. 9. Alignment of logistic partners for daily shipment dispatch and On Time delivery. 10. Appointment creation on customer portal based on EDD. 11. Closure of internal and...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...