1646 Shrinkage Jobs - Page 49

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time performance and take proactive steps to mitigate staffing or service disruptions. Analyze WFM metrics (AHT, shrinkage, occupancy, adherence, etc.) and provide actionable insights to operations leaders. Coordinate with Operations, HR, and Training to manage hiring plans, onboarding, and attrition impacts. Ensure WFM systems and tools are effective...

Role: Operations Manager Experience: 8+ years Shift: 24/7 Location: Pune Note: Only female candidates are preferred. Must be a Manager on papers or tenure Deputy Manager Only looking for candidates with International BPO (Voice) experience. Immediate Joiners only. Key skills & knowledge: Ability to handle ad-hoc client requests. Ability to prepare and present reviews to the clients. Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client. Keep the highest level of sense check on the mental wellbeing of the staff and work with the concerned teams to improve wellnes...

Job Title: Department Manager – Retail Fashion Store Location: [Specify Store Location] Reports to: Store Manager / Area Manager Job Purpose: The Department Manager is responsible for overseeing the daily operations of a specific department within the fashion retail store. The role ensures excellent customer service, effective team management, visual merchandising standards, and achievement of sales targets. Key Responsibilities: Sales & Profitability Drive departmental sales and meet/exceed targets and KPIs. Analyze sales data to identify opportunities for growth. Manage stock levels, markdowns, and inventory to maximize profit. Customer Experience Ensure exceptional customer service is del...

Hiring 'Assistant Manager - BPO Operations' at Vadodara Greetings from Baroda Global Shared Services Ltd. Job details Company: Baroda Global Shared Services Ltd. (BGSS) Job location: Vadodara (GJ) Position: Assistant Manager - Operations Job type: Permanent Work Mode: Work From Office Salary: Upto Rs.5 LPA Job description Supervise, coach and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance Actively manage performance; identify training needs and provide post-training support Distribute assignments and coordinate work activities Perform other leadership duties such as ensuring time worked is approved an...

Role & responsibilities : Meeting services delivery metrics for the team. Data Analysis to increase efficiency of team. Review Performance reports and dashboards to identify areas of improvement and improve the performance with regular feedback Translating corporate goals into functional and individual goal. Conducting team building sessions and providing constructive and actionable direction. Coaching and developing existing employees Training Development for new lines Work closely with operations Manager on process improvement Collecting customer feedback and market research to share constructive suggestion with client. Should have in depth understanding of customer service. Prepare daily/...

Role: Team Lead Exp : Min 2+ yrs exp in Team Lead Skills : Must have exp in inbound process/ Customer support Loc : Chennai Sal : Max 6 .5 LPA Shifts : Rotational shifts and Rotational week off Immediate joiner Regards, Sowmiya HR 9600445623

Designation: Team Leader, Operations Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient comm...

Team Lead Minimum 2-3 years of experience in a Team Leader role in the BPO/KPO sector. Strong analytical mindset with experience in tracking and interpreting team metrics. #Rotational Shift #Gift City Gandhinagar #6 LPA #5 days work-week

GREETINGS FROM ALLSEC TECHNOLOGIES LTD Hiring for BPO TEAM LEADER Looking for an Immediate Joiners(Both Male & Female can apply) 1+ years of Experience into BPO Outbound/Inbound Candidates can apply Qualification: Any Graduation Salary : Decent hike on previous salary Languages: English + 2 South language is manadatory 6 days working /training with 1 rotational week off Gender: M/F applicable. General Shift :10am to 7pm. Experience: 1+ year experience into BPO Industry Age limit: 30 should have knowledge on KRA and KPIS Parameters Interested candidates can call to HR PRUTHVI - 9620664492 or share your Updated CV on same watsapp number

Greetings from Alldigi Tech We are hiring for Outbound Sales Team lead Requirements: Must have 2 Years TL experience from outbound sales background. Must be graduate. Must have knowledge on attrition formulas shrinkage formulas. Has to be good in operations matrix TL KRA/KPIs Must be able to push the team to achieve sales numbers. TL or SME exp is must. Package max 3.6 to 4.3 LPA based on their previous experience. Need immediate joiners. Shift & Timings Work from office 6days working, 1day rotational off Office located in Bangalore ( preferably who lives in Bangalore currently) Shifts - 10am-7pm Interested candidate can send their resume to tripti.g@allsectech.com HR Tripti 6001395054 (What...

HIRING!!! Location- Bangalore Position Overview: We are looking for a results-driven Team Lead for our Outbound Sales team. The ideal candidate will oversee outbound sales efforts, manage a team of sales representatives, and drive the acquisition of new customers, ensuring sales targets are met while maintaining high levels of customer satisfaction. Key Responsibilities: Team Management & Leadership: Lead, train, and motivate a team of outbound sales agents to achieve sales targets. Provide guidance, coaching, and feedback to enhance team performance. Sales Target Achievement: Ensure that the team consistently meets or exceeds sales goals, focusing on card acquisition, cross-selling, and ups...

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Exp. Required Minimum 0 year and Maximum 3 year's last into International voice process (CUSTOMER SUPPORT) 24*7 Rotational Shifts 5 Days working Walkin Interview's For Fresher & Exp. - CTC upto 3 & 5.5 LPA Resp. Share Resume on - 9257669383 (Harsha) Perks and benefits Both way cabs Allowances Incentives

Role overview The Workforce Management (WFM) Assistant Manager plays a critical role in ensuring that an organization meets its business objectives through effective forecasting, capacity planning, scheduling, FTE calculation, and stakeholder management. This position demands a combination of analytical proficiency, strategic planning, and superior communication skills to align resources with business requirements. Responsibilities Forecasting Develop and maintain precise forecasting models to predict future demand and capacity requirements. Analyze historical data and market trends to accurately forecast future business needs. Collaborate with various departments to gather inputs and refine...

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 year...

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

Role- Team Leader ****Salary upto 6.5LPA**** Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 9387861694 / 8723051470 / 6002281943

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Report...

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Job Title: Team Leader International Process Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency and a strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on ...

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition)...

Experience - Banking Process is mandatory and Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance...

Total 5yrs of exp from BPO out of this 2 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Bhubaneswar only not for kolkata and Jamshedpur..Apply those who can relocate in-Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy