1580 Shrinkage Jobs - Page 4

Role & responsibilities Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. Should conduct analysis and drive initiatives to improve efficiency within team and CC overall Criteria: Should express excellent leadership qualities and spearhead the team Excellent English verbal communication skills enabling client expectation management 1 year of Team Lead experience 18 to 24 months of Team Lead expe...

Role & responsibilities Designation - Team Lead Profile- Inbound Voice/Non voice Process Experience - 5+ years of overall experience with 2 years Lead experience. Shift - 5 days working (Rotational shifts) Weekly Offs- 2 Days (Rotational off) Qualification- Graduated/Post Grad Timings: Must be comfortable with Rotational shifts Skills: Good English Communication Knowledge about Attrition & Shrinkage Maintaining CSAT Score, AHT, TAT, SLA target & Quality Good Team handling experience Team Performance management.

Managing and handling team Monitoring KPIs and KRAs CSAT and AHT

Location: Navi Mumbai Shift details: Rotational shifts with rotational week offs Education: Graduate Team Lead Experience: Should have min 1.6 years of TL experience on paper Roles & Responsibilities: Manage a team of [10-20] customer service executives to achieve performance targets (AHT, CSAT, FCR, SLAs, etc.). Monitor live calls and provide regular feedback and coaching to agents. Handle escalated customer queries and ensure timely resolution. Analyze daily/weekly reports to identify performance trends and improvement areas. Conduct regular team huddles, performance reviews, and one-on-one sessions. Coordinate with Quality, Training, and Workforce teams to enhance team productivity. Motiv...

Location: Navi Mumbai Education: Graduate Shifts: 5 rotational working days with 2 rotational off. Roles & Responsibility: Should have experience into US Healthcare Chat operations or any other customer centric domain. Helping agents to resolve queries regarding transport. Monitor team performance against KPIs such as AHT, Quality, CSAT, and TAT. Lead a team of chat associates supporting US healthcare clients (payer or provider process). Handle escalations and provide timely resolution in compliance with client expectations. Prepare daily/weekly/monthly reports on team performance and present them to management. Experience in Chat / Non-Voice process in a healthcare BPO or any operations. Pe...

Basic Requirement 1. Must be a Graduate or equivalent. 2. Able to speak, read and write in English and any one or more of the languages. 3. Able to communicate confidently and politely, with good speaking skills. 4. Experience of at least 4 years in a BPO and at least 2 years of experience as Team Leader on paper. 5. Experience in coaching and developing skills of people. 6. Effective problem-solving and decision-making skills. Location:- Noida SEC 58. Interested candidate can share their cv over kavita.mehra@digitide.com or can share cv over 8920004180. Thanks Kavita Mehra

Key Responsibilities : Team Management: Supervise and lead a team of call center agents. Monitor team performance, provide regular feedback, and conduct performance appraisals. Organize and lead team meetings to discuss performance, challenges, and updates. Operations Management: Ensure smooth handling of inbound customer inquiries and outbound sales calls. Implement and manage call center policies and procedures. Monitor call center metrics and KPIs to ensure targets are met. Training and Development: Identify training needs and provide coaching and mentoring to team members. Customer Experience: Address and resolve escalated customer issues and complaints. Ensure a high level of customer s...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

Hiring for Operations Manager Location: Hyderabad (Work from Office) Education: Minimum 15 years of formal education; Graduation is mandatory Experience: 10+ years in International BPO Skills Required: Operations Management, People Management For more information, please call at 8595717834.

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Designation: Team Manager Job Location: Bangalore (Work from Office) Shift: US Job Brief: To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Suggest process improvements, Value Adds and Improvement plans as required. Attend Weekly Review with Client. Ensure all Company policies and procedures are implemented consistently and fairly. Implement best practices on the ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Identify, develop, streamline and/or improve Management metrics, business rules, processes and procedures Ensure Account Management reporting continuously provides adequate, timely and useful support and information that business policies, business rules, processes etc are operating efficiently and effectively and in-line with health care operations Assist in the facil...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appointments based on market analysis. Market Intelligence Provide regular updates on competitor activities and market trends. Share insights with internal teams for strategic planning. Suggest changes to sales approach based on competitor analysis. Key Account Management Work closely w...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Staff Management: Recruit, train, supervise, and schedule store staff, including sales associates, cashiers, and stock clerks. Customer Service: Ensure that customers receive excellent service by resolving their inquiries and complaints, and by maintaining a welcoming and well-organized store environment. Inventory Management: Oversee stock levels, inventory control, and ordering of merchandise to maintain adequate product availability. Sales and Revenue: Monitor and achieve sales targets, track performance metrics, and develop strategies to increase sales and profitability. Visual Merchandising: Plan and implement effective store layouts, product displays, and visual merchandising to attrac...

Operations Team Leader CSS Outbound Noida Main Responsibilities: Ensures that each team member meets / exceeds his or her goals and metrics on a daily, weekly, and monthly basis. Conducts performance management activities for team members supervised, handles escalations, and maintains transparency with the group on team / individual performance achieved. Analyzes and determines what affects agent / team performance, establishes solutions. Prepares and submits reports on team performance to the Operations Manager. Manages the queue to drive operational efficiency. Eligibility: Excellent verbal and written communication Must have ability to work under pressure Experience in Sales will be manda...

Role & responsibilities Leading a team of 10-12 agents tracking and motivating them to achieve monthly assigned targets Prior experience as TL Outbound sales is preferred Preferred candidate profile Should be an immediate joiner comfortable in Rotational off and Day shifts well versed with routine reports on excel

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background.