2019 Shrinkage Jobs - Page 3

Roles and Responsibilities Manage a team of agents to achieve daily targets, ensuring excellent customer service and high CSAT scores. Oversee the entire process from intake to resolution, identifying areas for improvement and implementing changes as needed. Develop and maintain effective communication channels with internal stakeholders, including supervisors, managers, and other teams. Analyze performance metrics such as AHT, SLA management, KPIs, shrinkage control, attrition rates, TAT (Turnaround Time), rostering schedules to optimize team efficiency. Provide coaching sessions to team members on people management skills, conflict resolution techniques, and process improvements. Desired C...

Hiring for Team Leader-Utility Process(us shift) Location- Goregoan Salary upto 6LPA Job Description we are looking for an Experienced Team Leader from a BPO/Customer Service background to manage a team handling the us utility process. The role involves monitoring performance, coaching agents, Handling escalations, ensuring quality & SLA delivery, and driving overall team productivity. 9373791306 HR MAMTA

Exp. in BPO Industry- International exp only Senior Team Leader/Assistant Manager - Handling associates and team leader Only International voice 5 days working- Rotational shift

Need Min 1+yrs exp as Team Leader from International Voice/ Sales Customer Support Process BPO. Should be Team Leader from International Voice Chat Worked on KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hello Job Seekers, Greetings from Shining Stars ITPL! We are hiring for the position of Team Lead Sales Voice Process for our e-commerce client in Lucknow. This is a mid-level leadership role, and only candidates who match the eligibility criteria will be shortlisted. Position: Team Lead Sales Voice Location: Lucknow Client: E-commerce Sales Shift: Rotational Shift Working Days: 6 days with 1 rotational off Preferred Candidates: Lucknow / Uttar Pradesh residents only Contact: 9696714723 (Homa) Eligibility Criteria • Minimum 3 years of total BPO experience • Mandatory: At least 1 year of documented Team Lead experience in a hardcore sales process • Graduate (15 years of completed education re...

We are seeking a dynamic and results-driven Call Center Team Leader with a technical background (BE/B.Tech) to lead, motivate, and guide a large team of public grievances service executives working in three shifts. The ideal candidate will ensure smooth daily operations, monitor performance, and maintain high levels of public satisfaction. Fluency in Tamil, English, Hindi, Malayalam,Telugu and other languages is an added advantage. Key Responsibilities: Supervise,mentor and lead a team of 50 call center agents working in three shifts. Monitor daily operations to ensure compliance with department policies and public service standards. Provide training, coaching, and regular feedback to team m...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR contact @9387861694/ 8638808580 / 9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in International Voice Process / Banking process / US collection process - Excellent communication

Are you passionate about customer service and team leadership? We are expanding our Customer Support division and looking for talented professionals to join us in the following roles: Team Leader (TL) Assistant Manager (AM) Deputy Manager (DM) What Were Looking For: Strong experience in Customer Service Telugu language proficiency – Mandatory Good Excel skills Team handling experience is a must Ability to lead teams and drive performance Excellent communication & problem-solving skills

Description: Tele Leader NOTE : Kindly mention my name " NIVETHA " in the entry form or interview form and give me the call once you reach the office. Company : Casagrand Builder Private Limited Location : Chennai, Tamil Nadu, India Experience : 4 - 8 years Preference: Female & Male candidates Working Hours: General shift Language preferred : Telugu, Tamil, Kannada, Hindi Contact Person : Nivetha HR (7418332502) Role & responsibilities Should be flexible towards rotational shifts, Extensions, and weekend working Achieve Daily, weekly, and monthly set Targets for the team. Should achieve 6500 calls per month per agent (dialed) & 100% achievement on allocation target To achieve a minimum of 80...

As a Senior Analyst/Team Lead in WFM Capacity Planning, you will be responsible for leading the Capacity Planning team to optimize workforce utilization and improve efficiency. Your role will involve developing and implementing capacity planning models, collaborating with stakeholders to gather requirements, and designing scheduling strategies. Additionally, you will stay updated with industry trends, mentor team members, and maintain relationships with key stakeholders. Key Responsibilities: - Develop and implement capacity planning models to optimize workforce utilization and improve efficiency - Lead the WFM Capacity Planning team to achieve business objectives and enhance customer satisf...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bengalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

This position is part of the Client's Workforce Management Team within the Customer Experience Group where we strive "to improve the customer experience and reduce expenses, by applying WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level." This role will assist in scheduling Customer Care agents to the arrival pattern of calls. Additionally, there is real time monitoring of Service Levels, schedule efficiency and other Phone and Messaging KPIs, generating insights, reports, identify root cause for performance gaps and propose solutions for in house and partner operations. What you will do Monitor real time data and make \ recomme...

Description The Assistant Manager is responsible for managing a team of at least 100+ members, focusing on Quality Management, Product Management, and Process Management. Key duties include driving productivity, quality, and performance improvements while ensuring adherence to SLAs, TAT, and key metrics such as shrinkage, attrition, and absenteeism. The role requires allocating tasks, mentoring team members, and monitoring their performance to meet quality standards. The Team Lead will also oversee the preparation of daily, weekly, and monthly reports and must possess excellent communication skills for effective collaboration with stakeholders and team members. Requirements Ability to manage...

Name: Sathish Contact : 8925893561 POSITION DESCRIPTION Position Title: SME / Acting Team Leader Reports Directly to: Supervisor Position Overview: The SME / Acting Team Leader is responsible for providing subject matter expertise in processes and systems while temporarily assuming leadership responsibilities when required. This role ensures adherence to company standards and policies, supports team performance, and acts as a liaison between the team and management. The position involves guiding team members, resolving escalations, and maintaining workflow efficiency to meet client expectations. Primary Responsibilities: Perform SME and Acting Team Leader functions under minimal supervision ...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata,Bengalore,Hyderabad Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Team Leader with 1+ year experience needed to manage reps, hit targets, and improve KPIs (attrition, CSAT, AHT). Must be open to a 5-days working 2 week offs Must have worked in international on paper for 1 year call HR : 7067938948

We're Hiring: Team Leader Sales | B2B | Escalation | BPO / E-commerce Location: Bengaluru Salary: Upto 7 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview We're seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales &Escalation Team Leader...

Position: Team Leader Outbound Tele calling (Lead Generation, Campaign Management and end to end order fulfilment). Job Description Team Leader To generate business for Tata Tele Business services through Cold call / raw / open market data calling. Location: silk board area, Bangalore Reporting To: Call Center Manager / Regional Demand Generation Lead (TTBS) Role Overview: The Team Leader will be responsible for driving outbound telecalling operations for lead generation, appointment setting, and cold calling campaigns. This role involves end-to-end campaign execution, data and dialer strategy, performance monitoring, and people management to ensure achievement of business targets. Key Respo...

We're Hiring: Team Leader Sales | B2B | BPO / E-commerce Location: Lucknow Salary: Upto 4.5 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales Team Leader in a BPO setup. Strong le...

As a WFM - MIS Executive, you will be responsible for providing support and maintenance to existing management information systems (MIS). Your key responsibilities will include: - Demonstrating good knowledge of RTA WFM, Macros, Attrition Reports, and Shrinkage. - Creating and maintaining management reports, including end-of-month, quarterly, and annual reports used by various departments. - Automating and scheduling report generation processes. - Maintaining a Business Analytics program for internal users. - Establishing a process for management to request reports and support. - Participating in product development and implementation. - Ensuring regular data backup procedures are in place. ...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Identify, develop, streamline and/or improve Management metrics, business rules, processes and procedures Ensure Account Management reporting continuously provides adequate, timely and useful support and information that business policies, business rules, processes etc are operating efficiently and effectively and in-line with health care operations Assist in the facil...

We are hiring Team Leads for our International Banking processes in Concentrix. There are three different LOB openings across Collections, Voice, and Back Office operations . If you have strong leadership skills and experience in managing teams in international banking, we want to hear from you! Key Responsibilities: Lead and manage a team handling International Banking processes (Collections / Voice / Back Office). Monitor team performance, ensure SLA compliance, and maintain quality standards. Handle escalations and provide timely resolutions. Conduct team huddles, coaching sessions, and performance reviews. Drive process improvements and enhance customer experience. Ensure compliance with...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations. Role and Key Responsibilities: Responsible for providing day-to-day supervision to a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Impart effective coaching to direct reports, ensuring consistent high-performance delivery Identify performance related issues, develop an action plan for improvemen...

Hello Job Seekers, We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore. Location: Bangalore Budget - Upto 5.9 LPA (English + Hindi ) ** On Paper experience as a Team lead in any customer service / Escalation process / Sales Team lead role for at least 1 year into BPO is a must. ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievement of team goals and...

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...