2019 Shrinkage Jobs - Page 2

Role & responsibilities Handles and resolves customer complaints - Identify and escalate priority issues. Ensures compliance with all company and departmental policies, procedures, and guidelines. Drive performance for his team and ensure that all client matrices are met as per the SLA. Support service delivery teams in process stabilization. Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports. Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition. Identify blockages and recommend improvement opportunities. Deliver so...

Operations Competencies Required 1.Manage the overall operations independently. 2. Sound knowledge of documentation pertaining to import clearance/Bill of advice preparation/barcode-Batch label creation. 3.Willing to travel within state for Batch code handover and QC inspection-Mandatory . 4. Understanding of warehouse operations KRA/KPI. 5. Lead a team of 30-50 executives. 6. Mis reporting skills. 7. Controls inventory levels by reconciling with data storage systems. 8.Maintain standards of health/safety/hygiene & security. 9. Alignment of logistic partners for daily shipment dispatch and On Time delivery. 10. Appointment creation on customer portal based on EDD. 11. Closure of internal and...

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at vipulgupta@aesl.in || 7236980015 in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement : 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for a target-based job. 4. Minimum 3 years of team...

We're Hiring: Team Leader Sales | B2B | BPO / E-commerce Location: Kolkata Salary: Upto 5.5 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales Team Leader in a BPO setup. Strong le...

Key Responsibilities Real-time monitoring of call volumes, queues, agent adherence, and SLAs . Execute intraday management to optimize staffing vs demand. Manage shrinkage, absenteeism, and schedule deviations in real time. Identify risks to performance metrics and take proactive corrective actions . Communicate real-time performance updates to operations & leadership teams . Coordinate with capacity planners, schedulers, and ops managers . Execute call-out plans and OT management based on workload. Publish hourly performance dashboards and reports . Support business continuity and crisis management during volume spikes. Ensure compliance with SOPs, SLAs, and client KPIs . Technical Skills (...

TEAM LEADER || INTERNATIONAL BPO On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills Must have worked in past for US or UK Process 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners / 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overa...

Leading BPO in Gurgaon Hiring Team Leader / Assistant Manager (International Voice Process) CTC: Up to 11 LPA (based on last CTC) Shifts: 247 rotational Location: Gurgaon Role Overview The Team Leader Operations will be responsible for supervising a group of call center associates in an international voice process. The role ensures operational excellence by driving performance metrics, coaching team members, and maintaining high customer satisfaction. Key Responsibilities Supervise daily operations of call center associates, including work and attendance monitoring. Coach and mentor team members regularly to achieve performance metrics. Identify performance gaps, create action plans, and imp...

Experience Required: 1-2 years. Salary: As per market standards Skills Required: Team Management, Report Generation, SLA, Rostering, Leave Management Education: Graduate and above About Us: Established in 2012, Square Business Services Pvt. Ltd. is a leading provider of professional services based in Hyderabad, India. Initially focused on skill development and staffing, we have since expanded to become a trusted recruitment partner for numerous organizations across diverse sectors. Our expertise spans Finance & Accounting, BPO, Customer Experience, and many other professional domains, serving both domestic and international markets. With a workforce of over 10,000 and certifications in ISO 9...

Roles & Responsibilities Lead and manage a team to achieve operational goals and SLAs. Monitor and control attrition and shrinkage to maintain workforce stability. Ensure clear and effective communication within the team and across stakeholders. Oversee mapping-related tasks and provide guidance as needed. Identify and groom potential Pod Leads ; act as a mentor for acting leads. Prior experience in mapping processes

Hi Job Seekers! Greetings from Shining Stars ITPL. We are hiring for a Team Lead Sales role for a leading Insurance BPO process in Kolkata. If you have strong experience in hard-core sales and team handling, this opportunity is for you. Position: Team Lead – Sales (Insurance Process) Location: Kolkata Work Mode: Work from Office Interview Mode: Virtual Package: Up to 5.5 LPA Eligibility Criteria: Graduate candidates only Overall 3 years of experience in BPO Minimum 1 year experience as a Team Lead in hard-core sales (Insurance preferred) Strong understanding of BPO operations and sales KPIs Immediate joiners required Roles and Responsibilities: Lead and manage a sales team to achieve daily, ...

A Lead Operations role involves overseeing daily activities, managing a team, driving process improvements, ensuring compliance, and collaborating cross-functionally to boost efficiency, quality, and goal achievement, requiring strong leadership.

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata,Bengalore,Hyderabad Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...

Looking at candidates with team leader experience on papers(TRAVEL PROCESS) EXCELLENT COMMUNICATION - MANDATE Min 5 - 10 yrs of overall experience with 1.5yrs as a TL on papers , managed a travel process or currently taking care of the same Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com 5 days working Job location Noida and Mohali CTC can go upto 7.5L depending upon the last CTC and experience

for any queries call- 9354498578 or mail resume on - ap00841743@TechMahindra.com Job Description Handle a team of Agents or TL ops. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent ...

Wipro Limited||Hiring for the Team Lead (B1) **Please note: NO Walk-in Interview** Forward me your updated resume at: arpita.chakraborty7@wipro.com Education : Graduation (should have all the Degree certificates and Mark sheets ) mandatory. Location: Hyderabad Shift: 24*7(Night) 5 Days working & 2 day rotational off) Work from Office Exp: Minimum 2 years of experience as Team Lead on paper. Roles and Responsibilities: Responsible for managing team of associates Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs Motivating associates through effective management,...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 9387861694/6002281943/9387861695/8453399504 Required Candidate profile - Must have min 1 year of team handling experience - Must have experience in International Voice Process - Must have experience in upselling - Immediate joiners preferred Perks and benefits Salary upto 6 LPA CAB facility available

Wipro Limited||Hiring for the Process Trainer (B1) **Please note: NO Walk-in Interview** Forward me your updated resume at: arpita.chakraborty7@wipro.com Education : Graduation (should have all the Degree certificates and Mark sheets ) mandatory. . Location: Hyderabad Shift: 24*7(Night) 5 Days working & 2 day rotational off) Work from Office Exp: Minimum 2 years of experience as Process Trainer on paper. Roles and Responsibilities: Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. Conduct refresher sessions, knowledge checks, and skill assessments for ba...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 8453399504/9387861694/6002281943/9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in any banking process - Excellent communication Perks and benefits Salary upto 7.5 LPA CAB facility available

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 8453399504/9387861694/6002281943/9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in banking process - Excellent communication Perks and benefits Salary upto 10 LPA CAB facility available

Opening_Assistant Manager- Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner or 15 to 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 7-10 years of experience in those as an AM for voice Process should at least 1 to 2 year on paper. • Voice Experience -Mandate • E-Commerce Domain Experience - Added advantage. • Good communication • Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. • Graduation - Mandate • Only immediate joiner. • Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time management skills • Ensure schedule adh...

Roles and Responsibilities Manage a team of sales representatives to achieve targets through effective communication, coaching, and feedback. Develop and implement strategies to increase sales performance, improve customer satisfaction, and reduce shrinkage. Analyze market trends, competitor activity, and customer needs to identify opportunities for growth and develop targeted sales initiatives. Collaborate with other departments (e.g., operations) to resolve issues related to product availability, pricing, or inventory management. Monitor key performance indicators (KPIs) such as AHT, attrition rate, pipeline management, KRA achievement etc. Desired Candidate Profile 2-7 years of experience...

Job description Team Executive - Claims Adjudication(Prepay/Postpay) Location : Hyderabad Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication(PrePay audit, Postpay audit) . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory an...

We are actively hiring for Team Leader!!! Location - Silver Metropolis, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational week offs) Immediate Joiner preferred Roles and Responsibilities: - Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Someone with utility domain experience - added advantage Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction)....

Responsibilities Manage and mentor the outbound international sales team Achieve monthly revenue, conversion & KPI targets Optimize sales strategies, pitch quality, and team output Conduct training, performance reviews, and improvement plans Required Candidate profile 3–5 years of International BPO Sales experience Minimum 1 year as Team Lead / Assistant Manager / Sales Manager role Strong communication & team management skills Experience in US/UK BPO processes Perks and benefits Attractive incentives Growth-focused work culture