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7.0 - 11.0 years
8 - 12 Lacs
navi mumbai
Work from Office
About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or inves...
Posted 1 day ago
0.0 - 2.0 years
3 - 5 Lacs
navi mumbai
Work from Office
We are looking for a highly motivated and detail-oriented individual to join our team as a Loss Prevention Associate in Four Points by Sheraton. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Implement and maintain effective loss prevention strategies to minimize losses. Conduct regular audits and inspections to identify potential vulnerabilities and weaknesses. Develop and implement policies and procedures to prevent loss and damage. Collaborate with other departments to ensure seamless execution of loss prevention plans. Analyze data and reports to identify trends and areas for improvement. Provide training and awareness sessions to staff on loss preventi...
Posted 1 day ago
0.0 - 2.0 years
3 - 5 Lacs
chandigarh
Work from Office
We are looking for a highly motivated and detail-oriented individual to join our team as a Loss Prevention Associate in the Hotels & Restaurants industry. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Implement and maintain effective loss prevention strategies to minimize losses. Conduct regular audits and inspections to identify potential vulnerabilities and weaknesses. Develop and implement policies and procedures to prevent loss and damage. Collaborate with cross-functional teams to ensure seamless execution of loss prevention initiatives. Analyze data and reports to identify trends and areas for improvement. Provide training and awareness sessions to e...
Posted 1 day ago
1.0 - 4.0 years
2 - 4 Lacs
pune
Work from Office
The Sales Team Leader in the education industry is responsible for leading and motivating a team of sales professionals to achieve and exceed sales targets for educational products and services. Required Candidate profile Proven experience in sales, with a minimum of 1-3 years in a leadership role, preferably within the education or sales background Strong knowledge of sales strategies, techniques, and best practices.
Posted 1 day ago
4.0 - 5.0 years
3 - 7 Lacs
mumbai
Work from Office
Store Operations & Business Management Own the overall store performance, including revenue, footfall conversion, and profitability. Implement and maintain brand-standard operating procedures for inventory, cashiering, visual merchandising, and customer service. Ensure execution of VM guidelines and seasonal floor sets to maintain brand identity. Manage third-party vendors such as housekeeping, security, and maintenance. People Management & Development Lead, train, and motivate a team of store staff, ensuring clear targets and high engagement. Schedule shifts and manage attendance, ensuring optimum staff coverage across the week. Conduct regular team huddles, feedback sessions, and performan...
Posted 1 day ago
2.0 - 7.0 years
2 - 7 Lacs
bengaluru
Work from Office
MNC COMPANY OPENINGS !!! JOB- Team Lead on papers with INTERNATIONAL ( voice / non voice) EXP- 1 TO 5 Yrs Loc - Bangalore US SHIFT Decent Hike IF INTERESTED - 8951638495 / shrinidhiizeemanpower@gmail.com
Posted 1 day ago
1.0 - 6.0 years
0 - 3 Lacs
mumbai suburban, pune, mumbai (all areas)
Work from Office
Role & responsibilities Optimum utilization of Resources. Improve Staffing Efficiency. Drives efficiencies & Operations performance Metrics Break Management & staffing accountability Monitor deviation in forecasted service levels to actual real time & recommend /take necessary steps to reduce the gap. Effective delivery of planned shrinkages. Providing unplanned shrinkages on a real time basis depending on the availability, without a loss to agreed. Service Levels at the close of day or as defined Reporting of necessary data & observations on a real time basis. Scheduled vs delivered hours. Preferred candidate profile Experience in CC environment / data will be an advantage. Recognizing like...
Posted 2 days ago
1.0 - 5.0 years
1 - 4 Lacs
noida
Work from Office
iEnergizer Hiring: Team Leader - Operations /Soft Skills Trainer, Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Team Leader- OPS Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong t...
Posted 2 days ago
4.0 - 9.0 years
4 - 8 Lacs
hyderabad
Work from Office
BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity
Posted 2 days ago
4.0 - 8.0 years
4 - 8 Lacs
mumbai
Work from Office
Roles and Responsibilities: Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss the teams performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one-on-ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise ...
Posted 2 days ago
4.0 - 9.0 years
3 - 8 Lacs
bengaluru
Work from Office
Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy
Posted 2 days ago
1.0 - 3.0 years
0 Lacs
gurugram, haryana, india
On-site
Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager US Healthcare Process Require Experience in Healthcare(Mandatory) Experience in Prior Authorization is preferred Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills CTC UPTO 9.5PA Shifts 24*7 Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities: ? Handle a team of 20 to 30 people. ? Responsible for New Hire training and Quality audits. ? This role requires day to day communication directly with the US clients. Report creation and publishing. Res...
Posted 3 days ago
6.0 - 11.0 years
7 - 11 Lacs
gurugram
Work from Office
Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...
Posted 3 days ago
7.0 - 12.0 years
5 - 9 Lacs
noida
Work from Office
Please share your cv at surbhi.malhotra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies. De...
Posted 3 days ago
2.0 - 6.0 years
4 - 6 Lacs
mumbai, mumbai suburban, goregaon
Work from Office
Requirements: Candidate should hold max 1.5 yrs of experience in RTA (WFM) Good communication skills Ability to work in different shifts 24*7 (Includes night shift) Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Job Description Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors Would constantly monitor, track, communicate and document real time floor activities in terms of adh...
Posted 3 days ago
2.0 - 4.0 years
3 - 5 Lacs
gurugram
Work from Office
We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...
Posted 3 days ago
2.0 - 7.0 years
2 - 5 Lacs
jaipur, mumbai (all areas)
Work from Office
Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627
Posted 3 days ago
3.0 - 7.0 years
5 - 7 Lacs
navi mumbai
Work from Office
Role & responsibilities: Should have fluent communication. Candidate should be aware of customer service metrics like CSAT, Attrition, Shrinkage, SLA, AHT, NPS, etc. Should have at least 2 years of on paper experience as a Team Lead. Candidate should have knowledge regarding Occupancy & Utilization. Leadership Excellence Results-Driven Approach Training and Development Experience Effective Interviewing Skills Strong Internal Stakeholder Relations Quality Customer Service Background Performance Metrics Operational Efficiency Expertise Shifts: 5 days working Rotational shifts Week offs 2 Rotational weeks off Location Navi Mumbai Contact Akankshas6@hexaware.com
Posted 3 days ago
1.0 - 4.0 years
3 - 4 Lacs
lucknow
Work from Office
Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Lucknow Salary -4 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps a...
Posted 3 days ago
12.0 - 14.0 years
11 - 19 Lacs
gurugram
Work from Office
Job Opportunity: Senior Manager - Operations Airlines Claims Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operati...
Posted 3 days ago
4.0 - 9.0 years
3 - 5 Lacs
noida, ghaziabad, delhi / ncr
Work from Office
Hiring Team Leader collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate
Posted 3 days ago
3.0 - 8.0 years
5 - 11 Lacs
bengaluru
Work from Office
Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...
Posted 3 days ago
8.0 - 13.0 years
6 - 10 Lacs
noida, ghaziabad, delhi / ncr
Work from Office
Hiring collection manager who is managing the team for Tele Collections team for Banking collection Bucket Collections Required Candidate profile Work from Office-Noida call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
In this role, you will be responsible for various aspects related to product management, customer service, processes, and people within the store. Your key responsibilities will include: - **Product Knowledge:** - Demonstrating a deep understanding of fashion and collections. - Conducting commercial analyses and providing relevant feedback to managers. - Performing competitor analysis and sharing insights with managers. - Monitoring store sales performance and effectively communicating it to the team. - Ensuring adherence to visual merchandising guidelines and maintaining image standards. - Constant replenishment of products on the shop floor. - **Fitting Rooms:** - Organizing merchandise in...
Posted 5 days ago
2.0 - 6.0 years
5 - 7 Lacs
pune
Work from Office
Role - WFM RTA Analyst Skill - WFM | RTA | MIS | international experience Exp - Min 2 years Notice - Immediate joiner to 30 days official Loc - Pune 5 Days working 2 days rotational off | Night shifts teena.ghrs@gmail.com
Posted 5 days ago
 
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