Shree Radhe Diamonds

The OPERATIONS HEAD provides leadership, sets strategic goals, and ensures the company's profitability and long-term sustainability. This role requires a dynamic leader who can drive growth, foster innovation, and maintain a competitive edge in the market while ensuring operational efficiency and financial stability. The OPERATIONS HEAD will be the face of the company, representing it to investors, partners, and other key stakeholders. · Strategic Leadership: Develop and execute the company’s short-term and long-term business strategies. Identify growth opportunities and position the company as a market leader in the jewellery industry. · Business Operations: Oversee day-to-day operations and ensure alignment with company goals and objectives. Optimize processes across design, production, sales, and distribution to achieve operational efficiency. Operations Management: Oversee and optimize all aspects of daily operations, including design, production, quality control, and supply chain management. Ensure operational efficiency, cost-effectiveness, and timely delivery of products. Establish and monitor key performance indicators (KPIs) across departments. Drive digital transformation initiatives to modernize operational workflows. Sales Strategy and Planning: Create and execute a detailed B2B sales strategy to meet revenue objectives. Analyse market trends, competitor actions, and client needs to uncover new opportunities. Strengthen brand positioning in domestic and international markets, with a focus on increasing revenue and profitability. Ensure timely invoicing, payments, and delivery of orders in collaboration with logistics teams. Maintain accurate records of sales activities, client interactions, and forecasts using CRM tools. Client Acquisition and Relationship Management: · Identify and acquire new wholesale clients, including jewellery retailers, distributors, and corporate clients. · Build strong, long-term relationships with key accounts and ensure repeat business. Team Management: · Lead, train, and mentor the B2B sales team to boost performance and achieve sales goals. · Assign sales territories, set individual targets, and track team performance. Product and Market Expertise: · Provide insights to the design and production teams based on market demands. · Collaborate with marketing teams to create effective B2B marketing campaigns and promotional materials.