ShowRoom Incharge- Garment Industry

Department: Retail Operations
Location: Ludhiana
Experience: 7-10 years in retail apparel store management
Reporting To: Area Sales Manager / Retail Operations Manager

Job Summary

Duke Fashions is looking for a result-oriented and customer-focused Showroom Incharge to lead day-to-day operations of its Exclusive Brand Outlet. The ideal candidate should have hands-on experience in apparel retail, strong team management skills, and a passion for driving sales through excellent customer service and store execution.

Key Responsibilities

• Oversee daily operations of the store including staff management, sales, inventory, and customer experience
• Ensure achievement of sales targets, upselling, and conversion ratios through effective floor supervision
• Maintain store hygiene, SOP compliance, and visual merchandising standards as per brand guidelines
• Handle cash management, billing, stock inward/outward, and timely stock replenishment
• Train, supervise, and motivate sales staff to ensure product knowledge and service standards
• Ensure customer satisfaction and manage in-store escalations or complaints professionally
• Coordinate with Area Managers, HO teams, and logistics for stock, VM materials, and promotional rollouts
• Maintain daily sales reports, footfall tracking, and other operational checklists
• Plan and execute local marketing activities to increase store visibility and traffic
• Ensure loss prevention through inventory control, audits, and proper security checks

Key Skills & Competencies

• Excellent communication and customer-handling skills
• Sales-driven mindset with leadership ability
• Knowledge of garment/apparel categories, size sets, and seasonal trends
• Hands-on experience with POS software, inventory tools, and basic Excel
• Strong sense of visual presentation, grooming, and team discipline

Preferred Background

• Graduate or Diploma in Retail Management/Fashion Management
• Minimum 7- years of experience in store-level management in apparel/lifestyle retail

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

• Do you have 7-10 years of experience in store or showroom management in the garment/apparel retail sector?
• Have you worked in an Exclusive Brand Outlet (EBO) or franchisee store format?
• Are you experienced in achieving monthly sales targets ?
• Do you have hands-on experience with POS billing systems and stock reconciliation?
• Have you supervised a team of sales executives or store staff?
• Are you familiar with visual merchandising (VM) standards and store display protocols?
• Have you handled cash management, opening/closing procedures, and daily reporting?
• Are you comfortable with customer handling, complaints resolution, and upselling techniques?

Work Location: In person