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0.0 - 2.0 years

0 - 2 Lacs

Mumbai, Navi Mumbai

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Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets (e.g., resolving 2050 cases/day) Maintain case logs, follow up where required, and ensure customer satisfacti...

Posted 6 months ago

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