Job Title: Collection Executive – Personal Loans Department: Collections / Recovery Location: Vasant Kunj, New Delhi Reporting To: Collection Manager / Recovery Head Job Summary: The Collection Executive is responsible for recovering overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines. Key Responsibilities: Loan Recovery & Follow-up Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits. Negotiate and facilitate repayment plans or settlements. Track and document recovery status and payment commitments. Customer Handling Address queries and concerns of customers regarding their loans. Educate borrowers on the consequences of non-payment. Maintain professional and ethical behavior while dealing with customers. Documentation & Reporting Maintain accurate records of interactions and recoveries. Provide daily/weekly/monthly reports to the Collection Manager. Update CRM systems or collection software with real-time data. Field Visits (if applicable) Conduct on-site visits for high-value or non-responsive defaulters. Submit field visit reports and escalate complex cases for legal or senior action. Compliance & Legal Ensure collection practices comply with RBI guidelines and company policies. Assist in initiating legal proceedings when necessary. Key Skills & Competencies: Excellent communication and negotiation skills Customer-centric approach Strong problem-solving and analytical abilities Knowledge of lending/collections process Basic computer and data entry skills, preferably excel knowledge Integrity and patience in handling difficult customers Qualifications: Education: Minimum Graduate in any discipline Experience: 1–3 years in collections, preferably in personal loans or pay day or unsecured lending Language: Proficiency in local language and Hindi/English Performance Metrics: Recovery rate (% of overdue amount collected) Number of successful closures TAT (Turnaround Time) for recovery actions Customer complaints or escalations Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 30/06/2025

Job Title: Collection Executive – Personal Loans Department: Collections / Recovery Location: Vasant Kunj, New Delhi Reporting To: Collection Manager / Recovery Head Job Summary: The Collection Executive is responsible for recovering overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines. Key Responsibilities: Loan Recovery & Follow-up Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits. Negotiate and facilitate repayment plans or settlements. Track and document recovery status and payment commitments. Customer Handling Address queries and concerns of customers regarding their loans. Educate borrowers on the consequences of non-payment. Maintain professional and ethical behavior while dealing with customers. Documentation & Reporting Maintain accurate records of interactions and recoveries. Provide daily/weekly/monthly reports to the Collection Manager. Update CRM systems or collection software with real-time data. Field Visits (if applicable) Conduct on-site visits for high-value or non-responsive defaulters. Submit field visit reports and escalate complex cases for legal or senior action. Compliance & Legal Ensure collection practices comply with RBI guidelines and company policies. Assist in initiating legal proceedings when necessary. Key Skills & Competencies: Excellent communication and negotiation skills Customer-centric approach Strong problem-solving and analytical abilities Knowledge of lending/collections process Basic computer and data entry skills, preferably excel knowledge Integrity and patience in handling difficult customers Qualifications: Education: Minimum Graduate in any discipline Experience: 1–3 years in collections, preferably in personal loans or pay day or unsecured lending Language: Proficiency in local language and Hindi/English Performance Metrics: Recovery rate (% of overdue amount collected) Number of successful closures TAT (Turnaround Time) for recovery actions Customer complaints or escalations Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 30/06/2025