Job Title: Collection Executive – Personal Loans Department: Collections / Recovery Location: Vasant Kunj, New Delhi Reporting To: Collection Manager / Recovery Head Job Summary: The Collection Executive is responsible for recovering overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines. Key Responsibilities: Loan Recovery & Follow-up Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits. Negotiate and facilitate repayment plans or settlements. Track and document recovery status and payment commitments. Customer Handling Address queries and concerns of customers regarding their loans. Educate borrowers on the consequences of non-payment. Maintain professional and ethical behavior while dealing with customers. Documentation & Reporting Maintain accurate records of interactions and recoveries. Provide daily/weekly/monthly reports to the Collection Manager. Update CRM systems or collection software with real-time data. Field Visits (if applicable) Conduct on-site visits for high-value or non-responsive defaulters. Submit field visit reports and escalate complex cases for legal or senior action. Compliance & Legal Ensure collection practices comply with RBI guidelines and company policies. Assist in initiating legal proceedings when necessary. Key Skills & Competencies: Excellent communication and negotiation skills Customer-centric approach Strong problem-solving and analytical abilities Knowledge of lending/collections process Basic computer and data entry skills, preferably excel knowledge Integrity and patience in handling difficult customers Qualifications: Education: Minimum Graduate in any discipline Experience: 1–3 years in collections, preferably in personal loans or pay day or unsecured lending Language: Proficiency in local language and Hindi/English Performance Metrics: Recovery rate (% of overdue amount collected) Number of successful closures TAT (Turnaround Time) for recovery actions Customer complaints or escalations Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 30/06/2025
Job Title: Collection Executive – Personal Loans Department: Collections / Recovery Location: Vasant Kunj, New Delhi Reporting To: Collection Manager / Recovery Head Job Summary: The Collection Executive is responsible for recovering overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines. Key Responsibilities: Loan Recovery & Follow-up Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits. Negotiate and facilitate repayment plans or settlements. Track and document recovery status and payment commitments. Customer Handling Address queries and concerns of customers regarding their loans. Educate borrowers on the consequences of non-payment. Maintain professional and ethical behavior while dealing with customers. Documentation & Reporting Maintain accurate records of interactions and recoveries. Provide daily/weekly/monthly reports to the Collection Manager. Update CRM systems or collection software with real-time data. Field Visits (if applicable) Conduct on-site visits for high-value or non-responsive defaulters. Submit field visit reports and escalate complex cases for legal or senior action. Compliance & Legal Ensure collection practices comply with RBI guidelines and company policies. Assist in initiating legal proceedings when necessary. Key Skills & Competencies: Excellent communication and negotiation skills Customer-centric approach Strong problem-solving and analytical abilities Knowledge of lending/collections process Basic computer and data entry skills, preferably excel knowledge Integrity and patience in handling difficult customers Qualifications: Education: Minimum Graduate in any discipline Experience: 1–3 years in collections, preferably in personal loans or pay day or unsecured lending Language: Proficiency in local language and Hindi/English Performance Metrics: Recovery rate (% of overdue amount collected) Number of successful closures TAT (Turnaround Time) for recovery actions Customer complaints or escalations Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 30/06/2025
Job Summary: The Field Executive is responsible for carrying out on-ground activities related to customer acquisition, loan processing, document verification, collections, and relationship management. The role requires field visits to meet customers, verify documents, follow up on payments, and ensure smooth coordination between the client and the company. Key Responsibilities: Visit potential and existing customers to promote and explain financial products (loans, credit cards, insurance, etc.). Collect, verify, and submit customer documents as per company policies. Conduct field verification for loan applicants (residence, workplace, references). Follow up with customers for EMI/loan repayments and resolve payment-related queries. Build and maintain strong relationships with customers to ensure satisfaction and repeat business. Achieve monthly sales/collection targets as assigned. Coordinate with internal teams (credit, operations, and accounts) for timely processing. Maintain accurate field visit reports and update customer records. Ensure compliance with company policies, RBI guidelines, and KYC/AML norms. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) Work Location: In person
Job Summary: The Field Executive is responsible for carrying out on-ground activities related to customer acquisition, loan processing, document verification, collections, and relationship management. The role requires field visits to meet customers, verify documents, follow up on payments, and ensure smooth coordination between the client and the company. Key Responsibilities: Visit potential and existing customers to promote and explain financial products (loans, credit cards, insurance, etc.). Collect, verify, and submit customer documents as per company policies. Conduct field verification for loan applicants (residence, workplace, references). Follow up with customers for EMI/loan repayments and resolve payment-related queries. Build and maintain strong relationships with customers to ensure satisfaction and repeat business. Achieve monthly sales/collection targets as assigned. Coordinate with internal teams (credit, operations, and accounts) for timely processing. Maintain accurate field visit reports and update customer records. Ensure compliance with company policies, RBI guidelines, and KYC/AML norms. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) Work Location: In person