Shipping Agent Doer

TCS is hiring for Shipping Agent Doer role.

Qualification:- Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.

Shift- Rotational 24*7

Job Description-

• Ensure each document is handled within the agreed timeline

• Ensure each document is handled with care with zero defects and achieves the require quality level

• Meet vessel cut off’s and other deadlines

• Understand the processes by country/Account and deliver expectations

• To meet and exceed Productivity targets.

• Correspondence with customers for any queries, clarifications and amendments

• Providing accurate, detailed and complete information “the first time and every time”

• Communicate with internal and external customers constructively and in the most professional

manner, thereby instilling confidence in the customers

• To be able to identify gaps and work with team leader to improve processes and enable efficiency

gains Meets/Exceed Customer Satisfaction Survey Targets

• Flexible to work in shifts