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Dtech Information technology and outsourcing pvt limited logo
Customer Service Executive - US Process Dtech Information technology and outsourcing pvt limited

3.0 - 7.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Customer Service Representative specializing in logistics and shipment inquiries from US clients, your main responsibilities will include: - Handling inbound and outbound calls/emails/chats related to logistics and shipment inquiries. - Tracking and tracing shipments to provide real-time updates to customers. - Resolving customer issues, complaints, or delays in a timely and professional manner. - Coordinating with internal teams (warehouse, dispatch, carriers) to ensure seamless delivery processes. - Maintaining accurate records of customer interactions and transactions using CRM tools. - Providing excellent customer service by understanding client requirements and offering timely solu...

Posted 1 week ago

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