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2.0 - 5.0 years

5 - 9 Lacs

Bengaluru

Work from Office

The IQVIA Digital Data team is growing and looking for super curious, passionate, and driven individuals to join the team. Our people are our greatest asset and were committed to creating an environment where we all thrive doing what we love. IQVIA Digital is the world s most comprehensive platform for healthcare marketing and analytics. It is changing the way Healthcare Marketing is done by leveraging latest cloud-native solutions, efficient big data pipelines, processes and technologies. We work with the largest pharmaceutical brands and media agencies in the US. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results. We are looking for a driven and dynamic Senior Data Engineer who will have the responsibility to expand and maintain our data warehouse, develop scalable data products, and help orchestrate terabytes of data flowing through our platform. This individual will work directly with a group of cross-functional engineers and product owners in our reporting and statistical aggregations, leveraging best practice engineering standards to ensure secure and successful data solutions. About the Job - Construct data pipelines using Airflow and Cloud Functions to meet business requirements set from the Reporting Product and Engineering teams - Maintain and optimize table schemas, views, and queries in our data warehouse and databases - Perform ad-hoc analysis to troubleshoot stakeholder issues surrounding data and provide insights into feature usage - Document data architecture and integration efforts to provide a clear understanding of the data platform to other team members - Provide guidance on data best practices when building out new product lines - Mentor a team of engineers Must have - Experience with data task orchestration (Airflow, CRON, Prefect etc. . ) with dependency mapping - Data analysis and data modeling - Strong experience in Python, SQL, shell scripting - Experience interacting with APIs, SFTP, Cloud Storage locations (eg. GCS, s3) - Analytical problem-solving skills, ability to analyze application logs to troubleshoot issues - Familiarity with Cloud Computing (GCP a plus) -Experience developing and implementing statistical models Nice to have - Experience with JavaScript - Hands on work with Airflow - Exposure to producer/consumer messaging systems - Has led a small team of developers IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs. iqvia. com

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3.0 - 6.0 years

5 - 8 Lacs

Bengaluru

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Country India Number of Openings* 1 Approved ECMS RQ# 533573 Duration of contract* 6 Months Total Yrs. of Experience* 8+ years Relevant Yrs. of experience* 8+ years Detailed JD *(Roles and Responsibilities) We are looking for a seasoned GCP Engineer with 8 10 years of experience in cloud infrastructure and automation. The ideal candidate will hold a GCP Architecture Certification and possess deep expertise in Terraform, GitLab, Shell Scripting, and a wide range of GCP services including Compute Engine, Cloud Storage, Dataflow, BigQuery, and IAM. You will be responsible for designing, implementing, and maintaining scalable cloud solutions that meet business and technical requirements. Key Responsibilities: > Design and implement secure, scalable, and highly available cloud infrastructure on Google Cloud Platform. > Automate infrastructure provisioning and configuration using Terraform. > Manage CI/CD pipelines using GitLab for efficient deployment and integration. > Develop and maintain Shell scripts for automation and system management tasks. > Utilize GCP services such as Compute Engine, Cloud Storage, Dataflow, BigQuery, and IAM to support data and application workflows. > Ensure compliance with security policies and manage access controls using IAM. > Monitor system performance and troubleshoot issues across cloud environments. > Collaborate with cross-functional teams to understand requirements and deliver cloud-based solutions. Required Skills & Qualifications: > 8 12 years of experience in cloud engineering or infrastructure roles. > GCP Architecture Certification is mandatory. > Strong hands-on experience with Terraform and infrastructure-as-code practices. > Proficiency in GitLab for version control and CI/CD. > Solid experience in Shell Scripting for automation. > Deep understanding of GCP services: Compute Engine, Cloud Storage, Dataflow, BigQuery, and IAM. > Strong problem-solving skills and ability to work independently. > Excellent communication and colloboration skills. Mandatory skills* SQL, SQL Server, BIG Query, , SSIS Desired skills* Data Modelling, ETL Domain* Payments Client name (for internal purpose only)* NatWest Approx. vendor billing rate(INR /Day) 10000 INR/Day Work Location* Chennai or Bangalore or Gurgaon Background check process to be followed: * Yes Before onboarding / After onboarding: * Before Onboarding BGV Agency: * Any Nascom approved Mode of Interview: Telephonic/Face to Face/Skype Interview* Teams virtual followed by F2F WFO / WFH / Hybrid Hybrid Any Certification (Mandatory) As virtual followed by A2A Shift Time Chennai or Bangalore or Gurgaon Business travel required (Yes / No) No Client BTP / SHTP UK

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2.0 - 6.0 years

3 - 7 Lacs

Hyderabad

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Job Description Job Purpose The Senior Data Quality Analyst will be responsible for developing, maintaining, and automating tests to ensure all data feeds and compliance reports and system is accurate and complete. This role requires frequent interaction with software developers, testers, product managers, compliance and market supervision professionals to ensure delivery of data quality and reports to internal and external users for business decision-making and government compliance needs. Additionally, the role will involve data analysis and automation using Python coding to enhance the efficiency and accuracy of compliance reporting. Responsibilities Gather information from disparate systems to aid problem resolution Work with Business Analysts, Java and SQL Development engineers to review technical requirements and produce test strategies, test scenarios, and test cases to validate the correctness of data in applications and reports Validate transformation logic; diagnostic and debugging skills. Perform various data reconciliations Write, execute, and debug SQL queries to perform data completeness, correctness, data transformation, and data quality testing Test Java based applications Ensure content and structure of all testing documents/artifacts are documented and maintained Perform all aspects of verification, including functional, structural, regression, and system testing. Work in an agile environment with an iterative approach to development. Knowledge and Experience Bachelor s Degree or equivalent 5+ years of experience in software testing, with 3 years of experience in backend data validation which involves complex SQL Exposure to executing automation test scripts on Java/Selenium Strong background in functional testing with the ability to design and develop test strategy and test cases Proficiency in SQL and database systems Excellent attention to detail Proficiency in either Python coding or automation of front-end applications using Java/Selenium Experience with Shell Scripting and Unix Track record of completing assignments on time with a high degree of quality Excellent analytical, problem-solving, communication, and interpersonal skills Ability to set priorities and multi-task in a fast-paced environment Extensive knowledge of testing process, testing methodology analysis, and defect reporting tools Ability to work independently and productively under pressure Strong organizational skills and decision-making ability

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3.0 - 7.0 years

7 - 11 Lacs

Hyderabad

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Join Us as a Data Analyst! At ORBCOMM, we re seeking a detail-oriented and analytical Data Analyst who thrives in a fast-paced, collaborative setting. You ll play a key role in supporting our billing and financial systems by maintaining pricing accuracy, analyzing data quality, and identifying opportunities for process improvement. Why You ll Love Working Here: As part of the billing and finance team, youll ensure accurate and efficient management of customer pricing and subscription data. This role combines independent data work with cross-functional collaboration and is ideal for someone adaptable, tech-savvy, and focused on continuous improvement. With a flexible hybrid working schedule, you can enjoy the best of both worlds engaging in-person collaboration at our Hyderabad, India office, while also enjoying the autonomy and comfort of remote work. What You ll Do: Create and maintain customer subscriptions in the ORBCOMM Charging System in alignment with contract terms. Update and manage customer pricing and rating data in both automated and manual billing systems. Collaborate with the billing team to translate new requirements into system enhancements. Troubleshoot issues, resolve system-related problems, and improve data quality across systems. Source and populate missing or incomplete data in financial and billing platforms. Document standard procedures, common challenges, and proposed solutions. Identify opportunities for efficiency improvements in current processes and workflows. Support end users with limited technical expertise to ensure optimal system usage. Generate billing-related reports and respond to ad-hoc reporting requests. Who You Are: You re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have: A Bachelor s degree in Computer Science, Data Analysis, Accounting, Finance, or a related field. Strong proficiency in Microsoft Excel, with working knowledge of PowerPoint, Word, and Outlook. Experience with MS Access; familiarity with Alteryx is a plus. A solid understanding of Microsoft Windows; experience with Unix-like operating systems is desirable. Strong interpersonal and communication skills both written and verbal. Familiarity with programming or scripting languages such as Perl, Shell scripting, C++, Java/JavaScript, PHP, Ruby, or web services is beneficial. Experience with relational databases like MS SQL Server or PostgreSQL is an asset. Previous experience working with large accounting systems, ERP, or CRM platforms (such as Salesforce) is strongly preferred. Then we want to meet you! About Us: At ORBCOMM, we re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com ! Ready to Join Us We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.

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13.0 - 19.0 years

50 - 65 Lacs

Bengaluru

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This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Commercial and Investment Banks Equities Tech Team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Work across entire software development lifecycle requirements gathering, design, implementation, testing, deployment and handover to support teams. Be part of the cloud adoption journey. Build out and enhance various environments. Manage requirements, specifications, and design documents. Handle release and stakeholder management. Implement test automation. Involved in L3 support for Production environments. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Strong analytical development skills, solid understanding of computer science fundamentals. Strong development experience in Java and public cloud offering. Comfortable working with Linux based environments and having good knowledge of Unix/Linux commands and shell scripting. A strong passion for infrastructure as code and associated automation and provisioning tools like Terraform, Ansible etc. Strong understanding of CI/CD pipeline build, improvement and management. Experience with GIT, Jira, Confluence, Wiki. Excellent verbal & written communication skills. Preferred qualifications, capabilities, and skills Experience working in a team with a software development process (build, test, deploy). Knowledge of KDB/q is a plus. Preferred experience in Cloud Infrastructure and related technologies. Good understanding of FIX and other financial messaging protocols is preferred. This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Commercial and Investment Banks Equities Tech Team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Work across entire software development lifecycle requirements gathering, design, implementation, testing, deployment and handover to support teams. Be part of the cloud adoption journey. Build out and enhance various environments. Manage requirements, specifications, and design documents. Handle release and stakeholder management. Implement test automation. Involved in L3 support for Production environments. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Strong analytical development skills, solid understanding of computer science fundamentals. Strong development experience in Java and public cloud offering. Comfortable working with Linux based environments and having good knowledge of Unix/Linux commands and shell scripting. A strong passion for infrastructure as code and associated automation and provisioning tools like Terraform, Ansible etc. Strong understanding of CI/CD pipeline build, improvement and management. Experience with GIT, Jira, Confluence, Wiki. Excellent verbal & written communication skills. Preferred qualifications, capabilities, and skills Experience working in a team with a software development process (build, test, deploy). Knowledge of KDB/q is a plus. Preferred experience in Cloud Infrastructure and related technologies. Good understanding of FIX and other financial messaging protocols is preferred.

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4.0 - 7.0 years

15 - 20 Lacs

Mumbai

Work from Office

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super-agile environment. Here's what you will get to explore: Automating cloud solutions using tools standard in the Cloud / DevOps industry, following best practices and an "Infrastructure as Code" mindset. Researching and maintaining current knowledge of cloud provider capabilities. Supporting operational and stakeholder teams to ensure business continuity and customer satisfaction. Automating monitoring tools to ensure system health and reliability, supporting high uptime requirements. Ensuring adherence to standards, policies, and procedures. We can see the next Entrepreneur At Seclore if you have: Have a technical degree (Engineering, MCA) from a reputed institute. Possess 4+ years of experience working with AWS. Have 3+ years of experience with Jenkins, Docker, Git, Ansible. Bring 5-6 years of total relevant experience. Embrace an automation-first mindset. Communicate effectively (verbal written) and manage priorities well. Have experience managing multiple production workloads on AWS. Understand the software lifecycle and appreciate DevOps / Automation both theoretically and practically. Have hands-on experience or knowledge in the following: Scripting: Python and Bash ConfigurationManagement: Ansible / Puppet Containers: Docker (Preferably ECS) Databases: Oracle RDS including performance tuning and maintenance Infrastructure as Code: Terraform / CloudFormation Building secure andscalable infrastructure Why do we call Seclorites Entrepreneurs not Employees We value and support those who take the initiative and calculate risks. We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business. We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

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8.0 - 13.0 years

0 - 3 Lacs

Bengaluru

Hybrid

Role Brief: Infrastructure Application L3 Support Specialist (Morgan Stanley) Location: Bangalore/ Mumbai Overview: This is a senior (Level 3) support and Site Reliability Engineering (SRE) position Enterprise Computing Data Services organization. The team is responsible for managing, supporting, and troubleshooting in-house middleware applications and infrastructure tools such as Apache Zookeeper, API Proxy, Ansible Automation Platform, and Terraform. The role involves production support, escalation handling, automation, and close collaboration with engineering teams to ensure service stability and reduce manual effort. Key Responsibilities: Provide L3 support for middleware and infrastructure platforms. Troubleshoot and resolve incidents, manage changes, and handle escalations. Automate operational processes using scripting (Shell, Python) and automation tools (Ansible, Terraform). Monitor systems using Splunk, Grafana, Prometheus, or Loki. Collaborate with engineering teams for problem resolution and process automation. Work with Veritas Cluster Service, Load Balancers, and VMWare. Adhere to ITIL processes and best practices. Be available for weekend and on-call support. Required Skills: 8+ years of IT experience. Advanced Linux/Unix support. Strong Shell scripting and Python programming. Experience with Splunk or Grafana/Prometheus/Loki. Automation experience with Ansible and/or Terraform (preferably both). Knowledge of Veritas Cluster Service, Load Balancers, VMWare. Familiarity with ITIL. Strong communication, coordination, and organizational skills. Willingness to work weekends/on-call. Desired Skills: Experience in application support, code release and liaison with development teams highly desired. Knowledge on Dockers, Kubernetes/OpenShift highly desired. Experience in development tool chain such as git, bitbucket and CI/CD tools preferred. Experience in Agile methodologies preferred. Good knowledge on JVMs and its garbage collection mechanisms is preferred. Experience on relational databases and webservers / preferred application servers.

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4.0 - 9.0 years

4 - 9 Lacs

Bengaluru

Hybrid

AWS Platform Engineer - DevOps Location : Bengaluru Job Type : Full-time Experience Level: 4-9 Years Job Summary : We are seeking an experienced AWS Platform Engineer - DevOps to join our dynamic platform engineering team. This role involves designing, deploying, and managing scalable, secure, and cost-effective AWS-based platforms. The ideal candidate will ensure the scalability, reliability, and security of cloud-based infrastructure while embracing automation and CI/CD best practices. Category Job Description Key Responsibilities Infra Design and Deployment: Design, deploy, and manage scalable, secure, and cost-effective infrastructure on AWS. CI/CD Pipeline Management: Build and maintain CI/CD pipelines using tools such as Jenkins, GitHub Actions, and AWS Code Pipeline. Infrastructure-as-Code (IaC): Implement Infrastructure-as-Code using Terraform, AWS CloudFormation to automate infra provisioning and management. Collaboration: Work closely with development and operations teams to optimize application environments and ensure seamless deployment processes. Container Management: Manage containerized environments using AWS services like ECS, EKS, and Fargate. Monitoring and Security: Configure and maintain monitoring systems with AWS CloudWatch, Prometheus, and Grafana. Perform security and vulnerability assessments of the cloud infrastructure. Automation: Automate and streamline operations for platform provisioning, scaling, and monitoring. Troubleshooting and Improvement: Troubleshoot platform-related issues and drive continuous improvements. Core Tech Skills AWS Expertise: Proven experience in cloud platform engineering with a strong knowledge of AWS services such as EC2, S3, RDS, VPC, Lambda, IAM, and CloudWatch. Containerization: Hands-on experience with container orchestration tools like Docker and Kubernetes (EKS). Scripting and Automation: Proficiency in scripting and automation using languages like Python, Bash, or similar. IaC Tools: Solid experience with Infrastructure-as-Code tools like Terraform, AWS CloudFormation, or Ansible. CI/CD Tools: Familiarity with CI/CD tools such as Jenkins and GitHub Actions. Cloud Security: Knowledge of cloud security best practices, including IAM, networking, encryption, and compliance. Monitoring/Logging Tools: Experience with monitoring tools like Prometheus, Grafana, Dynatrace, AWS CloudWatch, Cloud Trail or the ELK stack. Agile Methodologies: Familiarity with Agile DevOps methodologies. Preferred Qualifications Certifications: AWS Certifications (e.g., AWS Certified DevOps Engineer/Developer). Multi-Cloud Experience: Experience with multi-cloud environments. Serverless Architecture: Experience with serverless architecture, particularly AWS Lambda. Performance Tuning: Experience with performance tuning and optimization. Soft Skills Communication: Strong communication and collaboration skills to work effectively across teams. Problem-Solving: Ability to solve complex technical problems and think critically. Attention to Detail: Strong attention to detail and a proactive approach to identifying and resolving issues. Time Management: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Adaptability: Adaptability to new tools, technologies, and processes. Continuous Improvement: Excellent problem-solving skills and a continuous improvement mindset. Technologies / Toolchain Containerization Tools & Orchestration Kubernetes, Docker Kubernetes development and security tools Kubectl, Helm, Kustomize, Lens, K9s, Kubectx, Minikube, Trivy Code Quality & Security SonarQube, Blackduck, JaCoCo (Code Coverage), Coverity Monitoring & Logging Dynatrace, Prometheus & Grafana, OpenSearch, Elastic Cloud Database MS SQL, PostgreSQL, Aurora RDS AWS Cloud Services Amazon Aurora RDS - EKS -S3 Buckets - IAM Roles & Policies - VPC, Subnets, Route Tables - Security Groups, RDS Parameter/Subnet Groups CloudWatch and Cloud Trail Project Management, Collaboration & Docs Jira, Confluence CI/CD Automation Tools Jenkins, GitHub Actions Infrastructure as Code (IaC) Terraform Build Tools Maven, Gradle, Webpack, Yarn, Bun Package Manager NPM SCM / VCS Git & GitHub Container Registry Harbor Container Security Prisma Cloud ITSM Tools ServiceNow Service Mesh Linkerd, Istio Artifact Repository JFrog Artifactory Secrets Management / Scanner HashiCorp Vault, GitHub Actions secrets, AWS Secrets Manager Ingress Controller / API Gateway Traefik, Kong Certificate Management Cert-manager (ACME, Lets Encrypt) Testing Tools Jest (unit testing), Cypress (UI test automation) integrated with GitHub Actions CI/CD Pipelines Scripting & Automation Python, Shell, Bash Operating System & Access Linux (Ubuntu-based) for all runners and build agents Jump Server (Bastion Host) for secure infrastructure access

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5.0 - 10.0 years

10 - 20 Lacs

Bengaluru

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PostgreSQL Database Administrator (DBA) PostgreSQL DBA - 70% | MongoDB DBA - 30% Exp: 5 - 8 yrs Location: Bangalore We are looking for a skilled and experienced PostgreSQL Database Administrator (DBA) to join our team. The ideal candidate will have strong expertise in PostgreSQL (70%) along with working knowledge of MongoDB (30%) . This role involves managing mission-critical production databases, ensuring high availability, performance, and security, while also contributing to automation and scripting initiatives. Terraform : good to have Ansible, Jenkins, Groovy(infrastructure automation with DevOps knowledge) : required Coding basics(loop handling, exception handling etc.) : required Cloud basic knowledge : required Key Responsibilities: Administer, monitor, and maintain PostgreSQL and MongoDB databases, with a primary focus on PostgreSQL. Manage production environments , ensuring system reliability and uptime. Perform and manage database backup, restore, replication, and disaster recovery procedures. Handle database upgrades, patching, performance tuning, and capacity planning. Troubleshoot database-related issues, optimize queries, and monitor database health. Collaborate with engineering and DevOps teams for database provisioning and release management. Automate DBA tasks using tools like Jenkins, Ansible, and Terraform . Develop and maintain shell scripts for routine administrative tasks and automation. Required Skills & Qualifications: Proven hands-on experience as a PostgreSQL DBA in production environments. Good working knowledge of MongoDB administration. Proficient in backup/restore , replication strategies , and disaster recovery planning . Strong understanding of database performance tuning and troubleshooting . Experience with automation tools : Jenkins, Ansible, Terraform (preferred). Skilled in shell scripting (e.g., Bash, KornShell). Good understanding of Linux-based systems and database security best practices.

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7.0 - 8.0 years

4 - 8 Lacs

Noida

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What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Reporting: You will be reporting to Estate/ Operation Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

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7.0 - 10.0 years

11 - 15 Lacs

Bengaluru

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Role & responsibilities Profile Requirement: AWS: 5+ years experience with using a broad range of AWS technologies (e.g. EC2, RDS, ELB, S3, VPC, IAM, CloudWatch) to develop and maintain AWS based cloud solutions, with emphasis on best practice cloud security. Skills Required: DevOps: Solid experience as a DevOps Engineer in a 24x7 uptime AWS environment, including automation experience with configuration management tools. Strong scripting skills and automation skills. Expertise in Linux system administration. Basic DB administration experience (MySQL) IAC skills - Terraform and AWS Cloudformation. Kubernetes - Preferably Amazon EKS, ECR, ALB ingress Working knowledge of some of the major open source web containers & servers like apache, tomcat and Nginx. Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP). Experience on Docker, Ansible & Python. Interested candidate share cv : nandini@sapienceminds.com

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10.0 - 20.0 years

30 - 45 Lacs

Bangalore Rural, Bengaluru, Thiruvananthapuram

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DevOps Support Architect Job Requirements We are looking for a seasoned DevOps Support Architect with over 12 years of experience in IT and a strong background in software development, system architecture, infrastructure automation, and DevOps practices. The ideal candidate will be responsible for defining and leading the DevOps strategy, implementing best-in-class CI/CD pipelines, cloud-native architecture, and infrastructure as code (IaC) solutions across multiple teams and projects. The candidate will work closely with product, platform, infra, and security teams to build resilient, secure, and intelligent automation ecosystems that support agile software delivery at scale. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills: Roles & Responsibilities: Architect, standardize, and evolve multi-platform CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps). Automate infrastructure provisioning using IaC tools such as Terraform, Ansible, CloudFormation, etc. Lead strategic CI/CD & repository migrations, platform rationalization, and build automation frameworks. Provide technical leadership in DevOps ticketing model. Provide technical leadership and mentoring to DevOps engineers, developers, and operations staff. Ensure security, compliance, and governance are baked into DevOps pipelines (DevSecOps). Design reusable pipeline templates, governance policies, and scalable workflows for multi-team usage Lead the monitoring, logging, and alerting strategy using tools like Prometheus, Grafana, ELK, Splunk, or Datadog. Define disaster recovery, backup, and high-availability strategies in cloud/on-prem environments. Design and govern container orchestration platforms such as Kubernetes, EKS, AKS, or OpenShift. Define SLAs, automate repetitive requests, and implement knowledge base or auto-resolution mechanisms. Integrate AIOps platforms to automate incident detection, RCA, and response. Conduct maturity assessments and define roadmaps using models such as CALMS, SAFe DevOps, or custom frameworks Work Experience Required Skills (Technical Competency): 12+ years of total IT experience with 5+ years in a dedicated DevOps or cloud architecture role. Proficient with tools such as GitLab CI, GitHub Actions, Azure DevOps, Jenkins. Strong knowledge and hands on experience in ticketing and its lifecycle & resolution. Experience working on Linux, Windows and Embedded platforms. Deep understanding of containerization, microservices, and orchestration platforms. Experience in scripting languages: Shell, Python, Groovy, or PowerShell. Expertise in networking, security, IAM, and compliance in cloud environments. Implement shift-left security practices: SAST, DAST, dependency scanning, secrets detection Experience leading cross-functional teams and large-scale enterprise DevOps transformations. Strong communication, governance mindset, and mentoring skills. Expertise in Monitoring tools that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage Certifications on Azure DevOps Expert / GitLab CI Certified/ CKA / DevSecOps Foundation (preferred) Must Have Skills Terraform scripting, Azure DevOps, Python, Powershell, Bash, Yaml, Git Hub actions, Docker, monitoring tools, Grafana, Ansible, Debugging Skills and database knowledge

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3.0 - 8.0 years

6 - 10 Lacs

Noida, Gurugram, Delhi / NCR

Hybrid

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems . If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Job opening for locations - Bangalore, Hyderabad, Trivandrum, Chennai, Pune Technical and Professional Requirements: Performance Testing (3-10 yrs experience) --Experience in Performance Testing, Scripting with Jmeter/Load Runner, Neoload / web services for API Load testing/Monitoring & Analysis/Unix and Windows environments/Java core concepts of language /experience in creating Oracle SQL Queries/Excel Macros, Shell Scripting/BlazeMeter. Preferred Skills: Technology-Performance Testing-Performance Testing - ALL Technology-Mobile Testing-Mobile Performance Testing-Jmeter Technology-Infra_ToolAdministration-Others-Loadrunner

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6.0 - 10.0 years

5 - 15 Lacs

Kochi, Bengaluru

Hybrid

Automation Testing BDD with Cucumber Selenium with Java REST Assured Shell Scripting Linux Pipeline Knowledge(Jenkins) Java We will be checking candidates Java coding as well.

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5.0 - 10.0 years

3 - 6 Lacs

Navi Mumbai

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We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited, located in the BPO/Call Centre industry. Experience: 5 Years Experience on Summit & solarwinds Tech / B.E/ Technical Grads. Roles and Responsibility Provide technical support and troubleshoot tools-related issues. Collaborate with cross-functional teams to resolve complex problems. Develop and implement process improvements to enhance tool performance. Conduct regular maintenance and updates of tools and equipment. Analyze data and metrics to identify trends and areas for improvement. Train and guide junior team members on tool usage and best practices. Job Requirements Strong understanding of tools and technologies used in the BPO/Call Centre industry. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with troubleshooting and resolving complex technical issues. Familiarity with industry-standard protocols and procedures.

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7.0 - 8.0 years

4 - 8 Lacs

Noida, UP

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What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Reporting: You will be reporting to Estate/ Operation Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

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4.0 - 8.0 years

7 - 12 Lacs

Pune

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Job Summary: We are seeking a skilled and proactive Linux System Administrator with strong experience in Kubernetes (K8s) to join our IT infrastructure team. The ideal candidate will be responsible for managing Linux-based systems and ensuring the stability, performance, and security of our containerized applications. Key Responsibilities : Administer, configure, and maintain Linux systems (preferably Rocky Linux, RHEL, or Ubuntu). Deploy, manage, and troubleshoot Kubernetes clusters (on-prem and/or cloud). Automate system tasks and deployments using tools like Ansible, Python, or shell scripting. Monitor and improve system performance and reliability. Implement security measures, patch management, and compliance practices. Collaborate with DevOps and development teams to support CI/CD pipelines. Manage container orchestration using Kubernetes, Helm, and related tools. Maintain system documentation and standard operating procedures. Required Qualifications: Bachelors degree in Computer Science, IT, or related field (or equivalent experience). 5+ years of experience as a Linux Administrator. 3+ years of hands-on experience with Kubernetes in production environments. Strong knowledge of containers (Docker) and container orchestration. Experience with Linux shell scripting and automation tools. Familiarity with monitoring tools (e.g., Prometheus, Grafana, ELK stack). Familiarity with hypervisors tools (VMware , Openstack). Preferred Qualifications: Certifications such as CKA (Certified Kubernetes Administrator) and RHCE. Exposure to Infrastructure as Code (IaC) tools like Ansible. Understanding of networking concepts related to Kubernetes (Ingress, Services, DNS). Soft Skills: Strong troubleshooting and analytical skills. Excellent communication and collaboration abilities. Ability to work independently and in a team-oriented environment.

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5.0 - 10.0 years

35 - 40 Lacs

Bengaluru

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As a Senior Data Engineer, you will proactively design and implement data solutions that support our business needs while adhering to data protection and privacy standards. In addition to this, you would also be required to manage the technical delivery of the project, lead the overall development effort, and ensure timely and quality delivery. Responsibilities : Data Acquisition : Proactively design and implement processes for acquiring data from both internal systems and external data providers. Understand the various data types involved in the data lifecycle, including raw, curated, and lake data, to ensure effective data integration. SQL Development : Develop advanced SQL queries within database frameworks to produce semantic data layers that facilitate accurate reporting. This includes optimizing queries for performance and ensuring data quality. Linux Command Line : Utilize Linux command-line tools and functions, such as bash shell scripts, cron jobs, grep, and awk, to perform data processing tasks efficiently. This involves automating workflows and managing data pipelines. Data Protection : Ensure compliance with data protection and privacy requirements, including regulations like GDPR. This includes implementing best practices for data handling and maintaining the confidentiality of sensitive information. Documentation : Create and maintain clear documentation of designs and workflows using tools like Confluence and Visio. This ensures that stakeholders can easily communicate and understand technical specifications. API Integration and Data Formats : Collaborate with RESTful APIs and AWS services (such as S3, Glue, and Lambda) to facilitate seamless data integration and automation. Demonstrate proficiency in parsing and working with various data formats, including CSV and Parquet, to support diverse data processing needs. Key Requirements: 5+ years of experience as a Data Engineer , focusing on ETL development. 3+ years of experience in SQL and writing complex queries for data retrieval and manipulation. 3+ years of experience in Linux command-line and bash scripting. Familiarity with data modelling in analytical databases. Strong understanding of backend data structures, with experience collaborating with data engineers ( Teradata, Databricks, AWS S3 parquet/CSV ). Experience with RESTful APIs and AWS services like S3, Glue, and Lambda Experience using Confluence for tracking documentation. Strong communication and collaboration skills, with the ability to interact effectively with stakeholders at all levels. Ability to work independently and manage multiple tasks and priorities in a dynamic environment. Bachelors degree in Computer Science, Engineering, Information Technology, or a related field. Good to Have: Experience with Spark Understanding of data visualization tools, particularly Tableau. Knowledge of data clean room techniques and integration methodologies.

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3.0 - 5.0 years

9 - 13 Lacs

Pune

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Shift: Rotational (24x7 support) Job Summary We are seeking a dedicated L1 Linux Support Engineer to provide frontline operational support for enterprise Linux servers. The engineer will focus primarily on L1 responsibilities, but must also have basic to intermediate understanding of L2 tasks for occasional escalated activity handling and team backup. Key Responsibilities L1 Responsibilities (Primary): Monitor system performance, server health, and basic services using tools like Nagios, Zabbix, or similar. Handle tickets for standard issues like disk space, service restarts, log checks, user creation, and permission troubleshooting. Basic troubleshooting of server access issues (SSH, sudo access, etc.). Perform routine activities such as patching coordination, backup monitoring, antivirus checks, and compliance tasks. Execute pre-defined SOPs and escalation procedures in case of critical alerts or failures. Regularly update incident/ticket tracking systems (e.g., ServiceNow, Remedy). Provide hands-and-feet support at Data Center if required. L2 Awareness (Secondary / Occasional Tasks): Understand LVM management, disk extension, and logical volume creation. Awareness of service and daemon-level troubleshooting (Apache, NGINX, SSH, Cron, etc.). Ability to assist in OS patching, kernel updates, and troubleshooting post-patch issues. Exposure to basic scripting (Bash, Shell) to automate repetitive tasks. Familiarity with tools like Red Hat Satellite, Ansible, and centralized logging (e.g., syslog, journalctl). Understand basic clustering, HA concepts, and DR readiness tasks. Assist L2 team during major incidents or planned changes. Required Skills Hands-on with RHEL, CentOS, Ubuntu or other Enterprise Linux distributions. Basic knowledge of Linux command-line tools, file systems, and system logs. Good understanding of Linux boot process, run levels, and systemd services. Basic networking knowledge (ping, traceroute, netstat, etc.). Familiar with ITSM tools and ticketing process. Nice to Have RHCSA certification (preferred). Exposure to virtualization (VMware, KVM) and cloud environments (AWS, Azure). Experience with shell scripting or Python for automation. Understanding of ITIL framework. Soft Skills Strong communication and coordination skills. Ability to follow instructions and SOPs. Willingness to learn and take ownership of tasks. Team player with a proactive mindset.

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7.0 - 11.0 years

17 - 20 Lacs

Pune

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I) Position Summary: a) Key objective / Purpose of the job: Responsible for installation & configurations of environment VMWare, ESXi, Storage, Windows & Unix Servers and related infrastructure. Install Chassis and SAN (iSCSI) storage of Various Vendors like Dell, HP, NetApp, etc. Configure with various hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handover. Create Technical Documentation like HLD and LLD. Provide KT Session to other team members. Maintenance inventory of hardware and software for annual renewals. Operational Support for Day2 incidents whenever needed. Engage vendors for new/enhancements/issues requirement. Work with CFT for BoQ finalization and ordering process. Good understanding of Basics of Networking like VLAN, routes, etc II) Person Specification: a) Essential Qualifications & Certifications: Bachelor's Degree in Electrical, Electronics, Telecommunications VMWare VDC Certified, Red Hat Certified b) Requisite Skills: 5 to 10 years IT industry experience Expert knowledge on VMWare ESXi, VMWare vCenter, KVM Hypervisor Configure hypervisor like VMWare ESXi and KVM/Proxmox by following all checklist of operation handover Build VM (Windows/Unix) as per application requirements Install Chassis and SAN/iSCSI storage of Various Vendors like Dell, HP, NetApp, etc Datacenter RHS Support for installation or operation activities related to managed servers Create Technical Documentation like HLD and LLD Provide KT Session to other team members Maintain inventory of hardware and software for annual renewals Operational Support for Day2 incidents whenever needed Engage vendors for new/enhancements/issues requirement Work with CFT for BoQ finalization and ordering process Excellent verbal and written communication abilities Good understanding of Basics of Networking like VLAN, routes, etc Ability to demonstrate basis IP Switching and Routing knowledge Work effectively under pressure Aptitude for learning, ability to quickly grasp new and leading-edge technologies Effective participation and departmental representation in engineering and product roadmap enhancement Rigorous attention to detail, enforcing and working within change control procedures. Teamwork and team building attributes Travel to Different city whenever required Job Description Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team. Desired Skill sets Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

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2.0 - 4.0 years

7 - 11 Lacs

Chennai

Work from Office

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

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4.0 - 6.0 years

9 - 13 Lacs

Pune

Work from Office

Responsible for designing software architecture and (or) delivery & deployment of the solution, driving automation, and improving operational efficiencies. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results. Key Skills: Good knowledge of computer systems (operating systems, networks, and computer architecture) Strong C++ programming skills. More advanced (templates, STL, C++11/14). Strong telecom protocol (SMPP , SS7) skills. 5+ years of experience as a software developer in C++ & low-level programming. Good knowledge about Boost library. A decent knowledge of data structures & algorithms Basic knowledge of network stack (CPU, NIC, PCIe, and related drivers). Working knowledge of Linux Code packaging, release, and deployment Database knowledge (MongoDB, Redis) Knowledge about AMQ (Advance messaging queue). Knowledge about Object-oriented programming. Code versioning tools like Git, SVN, etc Unix/Linux, Shell scripting, Understanding networking appliances (Internet routers, F5, firewalls) Understanding ELK Stack (Elasticsearch, Logstash, Kibana) Responsibilities Understanding new requirements/charters and analysis Leads discussions with cross functional teams and stake holders to evaluate feasibility, technical specifications, cost-benefit analysis, etc. Define the software roadmap to meet business needs and operational aspects, secure and scalable. Creating & delivering high quality features, preparing end to end high level and low-Level designs, developing individual sub systems. Drives deployment of software architecture. Analyses test results post testing. Oversees go-live and guides troubleshooting. Review and finalize implementation of design and architecture including infrastructure and deployment requirements. Create internal user stories for development, testing and deployment across multiple sub-systems like OSS-BSS, IT Applications Establish technology standards, cloud native architecture, SaaS based model for applications development, lead software quality assurance by reviewing process compliances, identifying pain points, and driving improvement initiatives. Facilitating creation and prioritization of program-level feature and architectural backlogsThe role may be leading a team of software developers.Desired Skill sets Demonstrated experience and understanding in software solutions requirement analysis, creating roadmap, design, and software & platform architecture, cloud environment, business concepts and processes. Hands on experience in debugging complex issues. Extensive experience in software and application lifecycle Management Industry domain knowledge of key technology and industry trends Experience in working with Agile methodology.

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5.0 - 10.0 years

4 - 7 Lacs

Bengaluru

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Job Overview We are seeking an experienced and highly skilled Senior SOC Design Verification Engineer with a minimum of 5 years of hands-on experience in SOC Design Verification. As a key member of our team, you will play a pivotal role in ensuring the robustness and correctness of our cutting-edge System on Chip designs. Job Description Lead and manage SOC Design Verification efforts for complex projects, ensuring the successful execution of verification plans. Develop and implement comprehensive verification strategies, test plans, and test benches for high-speed SOCs, including low-speed peripherals like I2C/I3C, SPI, UART, GPIO, QSPI, and high-speed protocols like PCIe, Ethernet, CXL, MIPI, DDR and HBM Conduct Gate-level simulations, and power-aware verification using Xprop and UPF.Collaborate closely with cross-functional teams, architects, designers, and pre/post-silicon verification teams. Analyze and implement System Verilog assertions and coverage (code, toggle, functional). Provide mentorship and technical guidance to junior verification engineers.Manage and lead a dynamic team of verification engineers, fostering a collaborative and innovative work environment. Ensure verification signoff criteria are met and documentation is comprehensive.Demonstrate dedication, hard work, and commitment to achieving project goals and deadlines. Adhere to quality standards, implement good test practices, and contribute to the continuous improvement of verification methodologies. Experience with verification tools from Synopsys and Cadence, including VCS and Xsim. Integration of third-party VIPs (Verification IP) from Synopsys and Cadence. Qualifications Bachelors degree in computer science, Electrical/Electronics Engineering, or related field. ORMasters degree in computer science, Electrical/Electronics Engineering, or related field. ORPhD in Computer Science, Electrical/Electronics Engineering, or related field. 5+ years of hands-on experience in SOC Design Verification. Expertise in UVM (Universal Verification Methodology) and System Verilog. Prior experience working on IP level and SOC level verification projects. Proficient in verification tools such as VCS, Xsim, waveform analyzers, and third-party VIP integration (e.g., Synopsys VIPs and Cadence VIPs). Hands-on experience with UFS (Universal Flash Storage), Ethernet, PCIe, CXL, MIPI protocols.Solid understanding of low-speed peripherals (I2C/I3C, SPI, UART, GPIO, QSPI) and high-speed protocols. Experience in DDR, HBM, Gate-level simulations, and power-aware verification using Xprop and UPF. Proficiency in scripting languages such as shell, Makefile, and Perl. Strong understanding of processor-based SOC verification, including native, Verilog, System Verilog, and UVM mixed environment. C-System Verilog handshake and writing C test cases for bootup verification. Excellent problem-solving, analytical, and debugging skills.

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3.0 - 6.0 years

3 - 6 Lacs

Navi Mumbai

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Experience in supporting IBM AIX (6.1, 7.1,7.2) and P-Series server technologies in a business infrastructure environment is a must. Experience of systems management using IBM Virtualisation technologies (VIO) is essential. Experience of supporting RHEL server technologies is essential. AIX or RHEL certifications relevant to systems administration would be preferable. Experience of administering and supporting multiple systems in a complex and distributed environment, including the day to day management of resources and issues. Experience of installing, configuring and upgrading infrastructure systems, experience of NIM is desirable. To identify & take ownership of issues found and resolve at earliest opportunity according to priority and impact. Investigate the root-cause of incidents and look to implement fixes where possible rather than workarounds. To follow change management processes as defined Tech / B.E 24 * 7 Shift

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1.0 - 3.0 years

4 - 7 Lacs

Mumbai

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

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