About the Role We are hiring a highly skilled Teams Voice Consultant (Tier 3 Support – Operations) to join our growing technical operations team. This is a critical support role responsible for managing advanced Microsoft Teams, SIP/VOIP, and telephony-related issues across a global client base. Experience Requirements Minimum 3 years of hands-on experience in Tier 3 support Total 8+ years overall experience in the voice/telecom domain Strong working knowledge of: Microsoft Teams , Office 365 , Skype for Business Audiocodes/Ribbon SBCs , SIP/VOIP protocols LAN/WAN networking Migration experience from Cisco/Avaya to Microsoft Teams DR (voice) Key Responsibilities Provide 3rd line support for customers and resellers via email and phone Act as a subject matter expert in Microsoft Teams and SBC deployment Monitor systems using tools such as OVOC , SolarWinds , etc. Handle complex escalations from Tier 1 and Tier 2 support Use Incident Management Systems to track and resolve issues Work with stakeholders to understand requirements, design solutions, and execute deliverables Plan and manage personal ticket queues while meeting SLAs Deliver training and support internally and externally Share technical knowledge with users and junior colleagues Be available for on-call 24x7 support when required Proactively maintain high service standards and client satisfaction Preferred Skills Familiarity with Cisco CUCM and Avaya voice platforms Excellent troubleshooting and problem-solving skills Strong communication and documentation ability Experience in project deployment and client onboarding CTC Offered: ₹10.5 LPA Job Type: Full-time Location: Tamil Nadu Company Website: https://sharpenedmindtechnologies.com/ Email to Apply: careers@sharpenedmindtechnologies.com About Us Sharpened Mind Tech & Solutions Pvt. Ltd. is a fast-growing tech company with a focus on EdTech, enterprise tech solutions, and innovative talent development. Join us to work on high-impact projects with a passionate, collaborative team.
You are a highly skilled Teams Voice Consultant (Tier 3 Support Operations) joining a growing technical operations team. In this critical support role, you will be responsible for managing advanced Microsoft Teams, SIP/VOIP, and telephony-related issues across a global client base. With a minimum of 3 years of hands-on experience in Tier 3 support and a total of 8+ years overall experience in the voice/telecom domain, you possess a strong working knowledge of Microsoft Teams, Office 365, Skype for Business, Audiocodes/Ribbon SBCs, SIP/VOIP protocols, LAN/WAN networking, and migration experience from Cisco/Avaya to Microsoft Teams DR (voice). Your key responsibilities include providing 3rd line support for customers and resellers via email and phone, acting as a subject matter expert in Microsoft Teams and SBC deployment, monitoring systems using tools like OVOC and SolarWinds, handling complex escalations from Tier 1 and Tier 2 support, using Incident Management Systems to track and resolve issues, working with stakeholders to understand requirements, design solutions, and execute deliverables, planning and managing personal ticket queues while meeting SLAs, delivering training and support internally and externally, sharing technical knowledge with users and junior colleagues, being available for on-call 24x7 support when required, and proactively maintaining high service standards and client satisfaction. Preferred skills for this role include familiarity with Cisco CUCM and Avaya voice platforms, excellent troubleshooting and problem-solving skills, strong communication and documentation ability, and experience in project deployment and client onboarding. This is a full-time position based in Tamil Nadu with a CTC offered at 10.5 LPA. Join Sharpened Mind Tech & Solutions Pvt. Ltd., a fast-growing tech company focused on EdTech, enterprise tech solutions, and innovative talent development. Work on high-impact projects with a passionate, collaborative team. Apply by sending an email to careers@sharpenedmindtechnologies.com. Visit our website at https://sharpenedmindtechnologies.com/ for more information.,
Role Description This is an on-site Full-time role for a Digital Marketing Trainee located in Madurai. The Digital Marketing Trainee will be responsible for assisting in the creation and implementation of digital marketing campaigns across various platforms. Day-to-day tasks include managing social media accounts, analyzing web traffic and user engagement metrics, conducting online marketing research, and supporting the communication of marketing strategies to the team. The trainee will gain hands-on experience in various aspects of digital marketing while working under the guidance of senior marketers. Salary: negotiable Qualifications Skills in Social Media Marketing and Digital Marketing Experience with Web Analytics and Online Marketing Strong written and verbal Communication skills Video Editing Any Bachelor's degree with Digital Marketing Certificatins Ability to work collaboratively in an on-site environment Basic understanding of SEO and online branding strategies Enthusiasm for learning and growing within the digital marketing field Bachelor's degree in Marketing, Communications, or related field is preferred
As a Salesforce Developer, you will be responsible for the day-to-day administration, troubleshooting, and maintenance of the Salesforce platform to ensure alignment with automotive business processes. Your key tasks will include supporting the build-out of reports and dashboards, managing data administration, and upholding data integrity. You will play a crucial role in recommending new features and improvements to optimize platform utility and user adoption. Your role will also involve providing technical specifications, maintaining comprehensive documentation for system configurations and business processes, and designing, building, and delivering tailored Salesforce solutions. Your expertise in incorporating advanced MuleSoft integrations will be essential for enhancing system capabilities. Adhering to best practices, you will design guidelines for security procedures and data handling, operate, and integrate Salesforce systems to drive efficiencies in automotive workflows. Additionally, you will provide coaching on Salesforce administration and implementation best practices to enhance user experience and system utility. Utilizing Salesforce automation, you will streamline internal processes, reduce redundancy, and enhance workflow efficiency. Managing multiple stakeholder engagements, you will collaborate closely with relevant team members to understand project requirements, facilitate process analysis sessions, and develop impactful technology solutions. Your role will also involve identifying project issues and risks, presenting viable alternatives for alleviating or resolving them, with a strong focus on maintaining system integrity and data security. Your qualifications should include three or more years of experience in technical implementations within the Salesforce ecosystem, with a background in CRM process design and implementation, particularly in the automotive industry. Additionally, you should possess advanced experience in Salesforce configurations and customizations, as well as expertise in enterprise integration tools, ETL processes, MuleSoft integration, and Keyloop DMS. Strong communication skills, immediate availability to join within 15 days, and 3-8 years of experience are essential screening criteria for this role. A bachelor's degree in computer science, Information Systems, Business Administration, or a related field is required. The position is remote and has a duration of at least 6+ months. The interview process will include a video screening with HR and two technical rounds (L1 & L2).,