SharePoint Knowledge Administrator

Work Schedule

Environmental Conditions

Job Description

Why You’ll Love This Role

Join Thermo Fisher Scientific’s Knowledge Management team and influence how our global teams access and share critical information. You’ll use—and enhance—our SharePoint and ServiceNow platforms to streamline collaboration, boost efficiency, and safeguard our data. This role provides an opportunity to improve new skills, work closely with diverse clients, and **craft** the trajectory of information exchange in a company driven by purpose.

What You’ll Do

• Lead Operational Excellence: Drive daily operations of our KM tools, ensuring ServiceNow and SharePoint run smoothly and efficiently.
• Enable Collaboration: Guide project teams from kick-off through adoption, helping them craft, configure, and launch SharePoint solutions.
• Secure & Simplify Access: Manage user permissions and hierarchy so everyone gets the right level of access—quickly and securely.
• Maintain & Optimize: Perform routine administration tasks—site maintenance, file storage management, taxonomy organization—and look for ways to automate repetitive work.
• Set Content Standards: Develop and enforce clear content guidelines, templates, and approval workflows to keep our SharePoint sites organized and user-friendly.
• Protect Our Data: Apply fundamental cybersecurity practices to safeguard SharePoint resources against threats.
• Mentor & Empower: Collaborate with page owners to provide hands-on training, governance support, and standard methodology advice.
• Gather & Align Requirements: Facilitate intake sessions, capture user needs, and translate them into actionable SharePoint improvements.
• Address Ad Hoc Needs: Tackle one-off support requests—whether it’s fixing a library issue or updating a page template.
• Cross Train & Innovate: Work closely with our ServiceNow colleagues to streamline knowledge article lifecycles and explore automation or AI improvements.

What We’re Looking For

• User First Approach: You’ve provided outstanding support at all levels, from first-time users to executives.
• Project Savvy: You know how to guide work through a full lifecycle—from requirements gathering to becoming available and adoption.
• Permission Pro: You can configure site, library, and list access with confidence and accuracy.
• SharePoint Know How: You bring hands-on experience with SharePoint Online and/or SharePoint 2019/2016, including content management strategies.
• Issue Solver: You solve document library, versioning, and access issues with ease.
• Process Communicator: You write clear procedures and user guides that help teams help themselves.
• Security Aware: You understand basic cybersecurity controls and apply them in an admin context.
• Growth Oriented: You’re enthusiastic about acquiring knowledge in emerging KM tools, automation techniques, and efficiencies.

What We Value

At Thermo Fisher Scientific, we live our 4i Values every day:

• Integrity: We do what’s right and speak up for better solutions.
• Intensity: We pursue continuous improvement with curiosity and drive.
• Innovation: We embrace automation and AI to work more diligently.
• Involvement: We collaborate across teams to share knowledge and achieve impact.

Your Impact & Benefits

• Immediate Impact: Implement changes that make every user’s life easier—today.
• Career Growth: Gain exposure to brand new KM tools and craft your professional path.
• Inclusive Culture: We encourage applicants from all backgrounds and experiences.
• Mission Driven Work: Contribute to science that makes the world healthier, cleaner, and safer.