7921 Sharepoint Jobs - Page 29

Join our Anti-Money Laundering (AML) and Know-Your-Customer (KYC) team as a Product Manager, where you will promote technological solutions to manage AML risk and ensure compliance. This is an exciting opportunity to collaborate, innovate, and lead within the framework of guidance from Global Financial Crimes Compliance (GFCC). The AML/KYC Product team is tasked with enabling technology solutions that help manage our AML risk, including the effective collection, maintenance, and provision of access to AML data on all Consumer and Community Banking (CCB) clients. This data is crucial for management, various utilities, operational teams, and regulators to provide reporting, calculate risk, mitigate risk, and validate the firm’s adherence to regulatory obligations. As a Product Manager within the AML KYC product team, you will act as the primary liaison between Business, Controls, and Technology, focusing on analyzing and meeting business and KYC requirements. Your role includes collaborating with Product Owners, Business Partners, Subject Matter Experts, and technology teams to deliver user-friendly and compliant technology solutions. You will manage the product backlog, define initiatives and epics, refine user stories, and proactively address issues. Additionally, you will work closely with Scrum teams and testing resources to troubleshoot defects and ensure quality delivery. Job Responsibilities: Drive execution of product initiatives and delivery, ensuring alignment with strategic goals. Own and manage Technology Transformation priorities, including data and service migration from legacy to modernized platforms. Define process/ rule flows and write clear epics with well-articulated use cases and acceptance criteria that will help validate that delivered functionality fulfills business and KYC requirements. Manage product dependencies required for successful product delivery. Collaborate with Subject Matter Experts to understand current system flows, usage, and assess the impact of changes. Serve as the liaison between Business, Architecture, Development, and Testing teams throughout the product lifecycle; facilitate communication and drive meetings. Collaborate with Test teams to ensure comprehensive scenario identification, defect resolution, and delivery of a quality end-user product. Act as the voice of the user to drive product vision, balancing varied stakeholder perspectives. Escalate issues as needed to maintain transparency. Partner with Area Product Owners for ongoing planning, refinement of product backlog, and execution of the product roadmap, business case development, and reporting of OKRs (Objectives and Key Results). Handle ongoing and ad hoc Governance needs and Reporting tasks. Required qualifications, capabilities and skills Bachelor’s degree and 7+ years of product management experience Strong communication skills and the ability to quickly grasp and distill complex concepts to a variety of audiences and levels – including to senior management, project contributors, technical and business facing partners. Strong organizational and time management skills, and ability to multi-task and manage multiple priorities independently. Initiative-taking, energetic, results-oriented, curious and attention to detail. Exhibits a continuous improvement mindset towards all duties. Prior technology background and experience managing tech transformation initiatives Knowledge of Banking flows, and AML KYC regulations Proficient in tools like JIRA, Align, SNOWs, and advanced Microsoft Office tools (Word, Excel, PowerPoint, Visio, SharePoint). Ability to dive into production issues, perform root cause analysis, and identify fixes. In-depth knowledge of Agile processes and principles, including use of Agile tools (e.g., Confluence, JIRA). Familiarity with managing and prioritizing a product backlog; drive backlog hygiene. Preferred qualifications, capabilities and skills Experience working with globally distributed scrum teams will be useful. Ability to pivot between product and project management as needed.

Location : Hyderabad, India (Hybrid) This is a hybrid position primarily based in Bangalore, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We give you a world of potential. Support is awesome in the way trust makes it work! When you join this dynamic team as a Team Lead you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services. Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally. If you’re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you! A role you will love. The Operations Consultant position is accountable for providing high quality service that meets service level expectations daily and upholding client relationships. The Operations Consultant collaborates closely with internal team members and external clients to identify appropriate solutions for each client’s particular business needs. The Operations Consultant also makes sure that daily, weekly, and monthly goals are met. This role is also expected to support the Team Lead in the supervision of allocated staff and perform administration tasks related to those staff such as: daily timekeeping, performance, and attendance tracking, and provide mentoring to employees. Coach and develop the skills and abilities of assigned associates. Manage and calibrate workload of assigned associates. Prepare daily, weekly, monthly, and annual metric reporting. Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics. Handle projects as assigned by manager. Complete disciplinary actions to address performance and/or attendance issues. The role will have the following accountabilities: The Operations Consultant roles is responsible to record & reconcile all the Principal & Interest payment activities into the CDO Fusion by receiving notices from Agent banks through Solvas Digitize application. Escalation and resolution of known issues to relevant person and/or team with evidence of timely problem-solving skills that meet expected timelines. Routinely performs analysis of documentation (credit agreement/term sheet, Trade Packet) and systems/websites (CDO Fusion, SharePoint, Markit) for accuracy, completeness, and reliability, as well as seeks to understand customers’ requirements and needs. Deliver quality, sustainable and risk-compliant solutions that meet or exceed our customers' and employees’ needs and expectations within the agreed timeline. Must be detail oriented and possess intermediate math, reconciliation, and research skills. Deep research skills required to analyse cash transactions in CDO Fusion. The role requires high attention to detail and accuracy, as well as the ability to independently perform tasks in a fast-paced environment. Evaluative judgment based on best practices and previous experience is often required. The role holder is expected to respond to and resolve problems by identifying and selecting solutions through the application of acquired technical experience, which will be guided by clear policy and procedures. What will you bring to the role? Any Bachelor’s Degree; 8 to 10 years related experience in Corporate trust services. Experience reading and interpreting complex legal documents Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions. Advanced Microsoft Office (Word, Excel, and Outlook) skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Strong analytical skills with high attention to detail and accuracy. Excellent verbal, written, and interpersonal communication skills. Effective organizational, multi-tasking, and prioritizing skills Solid problem solving and decision making skills. Ability to instruct others. Ability to interact with all levels of an organization. Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment. Ability to work independently Knowledge and understanding of corporate trust: industry, products, and processes Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution Corporate Trust, Relationship Management or related experience Effective organizational, multi-tasking, and prioritizing skills Past working experience on a Captive / GIC / GCC. Experience in the US Corporate Trust or US Financial Services industry. Rewards designed for you Health and wellbeing rewards that can be tailored to support you and your family. Save for your future. We will support you along your retirement savings journey. Paid parental leave, flexible working and a caring and inclusive culture. Income protection . To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more. And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub . #L-DNP

It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary The DRS Continuous Improvement (CI) Associate Program Manager works closely with the DRS CI Senior Director, DRS Service Delivery Team (ARMs and above), DRS LDE Team (Team Leads), other Epiq business units and other non-Epiq service providers/vendors to develop and implement strategies to effectively create and facilitate organizational goals and strategic plans. DRS CI Program Managers assist in designing policy, procedures, trainings, and resources for the Epiq team. DRS CI Program Managers are hands-on with trainings, program creation and implementation, reporting, and website design, creation and management. They must be able to handle multiple concurrent projects, have excellent time management skills, be able to work both independently and as a team, keep detailed records of tasks, provide outstanding team support, be an effective communicator, and be able to work with a diverse array of people and eDiscovery needs. The position requires a deep understanding of the requirements and best practices of electronic discovery as well as Epiq best practices for service delivery, including AI and technology use and implementation. The position consists of functional work, rather than legal work. Attention to detail, Excel and Microsoft Office fluency, creative thinking, analytical and problem-solving skills are critical for this role. Statistical analysis and experience with MS CoPilot, Power BI, Power Automate, and other AI tools is encouraged and preferred. The DRS CI Associate Program Manager will represent the mission, vision, and values of Epiq and will exhibit exemplary professional behaviour across all spheres of the Epiq business. They will support Document Review Services leadership in providing the appropriate level of consultation and expertise. The DRS CI Associate Program Manager role demonstrates a blend of technical, analytical, and problem-solving skills as well as empathy and compassion, creating a positive culture and work environment for their team, including as it relates to diversity, equity, and inclusion. Primary Responsibilities: Work directly with Epiq LDEs and FTEs to assist with questions, troubleshooting, and general best practice support needs. Conduct monthly ARM and RM project audits. Conduct monthly LDE and FTE trainings for full global DRS team members. Assist with compiling E-Discovery metrics and generating monthly metrics reporting utilizing Power BI reporting. Work in identifying Epiq Best Practices and creating DRS resource materials for the DRS SharePoint site for DRS team members’ use. Work with 3rd party vendor to implement monthly Client & Counsel Surveys (CSATs) for completed projects and generate performance reports for DRS Leadership, ARMs and RMs. Attend product development meetings and conduct research on the latest eDiscovery tools and technologies for possible use and cost/benefit analysis. Identify and implement new AI automation opportunities for DRS, including but not limited to Power Automate or Agentic AI solutions. Design and implement new internal process improvements that result in time savings and efficiencies for team members, revenue increases and/or client deliverable improvements. Qualifications: Minimum one (1) year of experience in an e-Discovery capacity - Managed review vendor experience preferred. Understanding of concepts regarding review and analysis of electronically stored information (ESI) as they relate to legal matters. Familiarity with the administration of document review databases, including Relativity. Familiarity with concepts and application of analytics and various TAR and AI technologies. Proficient with Teams, SharePoint, and Microsoft Office, particularly Excel and the use of formulas, pivot tables, and basic formatting. Proficiency in Power BI report creation, design and maintenance. Power Automate and Agentic AI experience is encouraged. Exceptional written and verbal communication skills, including experience leading trainings and conference calls and meetings. Excellent issue spotting and creative problem-solving skills. Ability to manage multiple projects simultaneously. Strong organizational skills and attention to detail, particularly when under pressure or facing deadlines. Ability to self-manage time and tasks. Ability to work effectively with others as a team. Willingness and desire to go above and beyond expectations. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Job Tittle - R&D Clinical Trial Support Associate Location - Hyderabad About the job The Clinical Trial Support Associate (CTSA) plays a pivotal role in supporting the Clinical Operations Study Leader (COSL), Global Study Leader (GSL for EDCO) and the Clinical Operations Study Country Leader (COSCL) throughout the entire lifecycle of clinical studies. The CTSA is entrusted with managing a wide range of study, country, and site-level activities delegated by the COSL, GSL and COSCL, ensuring seamless execution and delivery of clinical trials. As the central point of oversight, the CTSA coordinates activities across all levels within a study, maintaining a comprehensive view of study Progress. They collaborate closely with the COSL/GSL to prepare study-related plans and materials, escalate issues appropriately, identify study risks, develop contingency plans, and monitor the study plan's adherence. Additionally, the CTSA supports the COSCL in managing country or site-specific tasks, ensuring compliance and smooth operations. The CTSA also assists in the overall management of budget tracking and invoice approval, working alongside the clinical study leader and the clinical study country leader. They liaise with site monitors as needed to ensure site-level study compliance, acting with critical thinking and a problem-solving mindset. The CTSA executes tasks with integrity, ensuring all activities are suitable for regulatory review. Other key stakeholders include the Clinical Trial Support Manage (CTSM), vendor managers and any other study team member. The COSL, GSL and the COSCL provide oversight of the CTSA's activities, depending on whether they pertain to study or country-level operations. Main responsibilities include: Ensure study and site communication and documentation tasks Facilitate site and study team communication by distributing protocol amendments and Investigator Brochure updates. Develop and disseminate study newsletters and mass site communications (newsletters, memos). Maintain documentation tasks including ICF tracking logs, Patient Data Report (PDR) distribution and tracking, equipment leasing coordination, insurance request management, site training tracking, and who's who list maintenance. Supports completion of all study documents with the various study team members Ensure study documentation is properly maintained and archived in the Trial Master File (TMF) and relevant Sharepoint locations as required. Ensure Financial management tasks Process study, investigator and vendor payment requests, manage invoices, create and track purchase orders (POs), and report payment statuses to COSL/GSL/COSCL and site monitor. Set up CTMS at study, country, and site levels, create and maintain site accounts, manage system access and manage tool access requests, for phase 1 studies maintain CTMS updated if applicable Conduct IPC (In-Process Control) checks at study, country, and site levels, support inspection readiness. Strong written and verbal communication skills. English language skill: ability to exchange fluently write meeting minutes/ emails/ study documents, internal & external communications. Experience in clinical operations and managing clinical studies is preferred. Readily adapt to new environment, technologies and processes (e.g. new digital tools) Good organizational skills: ability to multi-task, skill in establishing priorities and meeting deadlines Experience in clinical operations and managing clinical studies is preferred. About you E xperience in clinical operations and managing clinical studies is preferred. Basic knowledge of clinical development, GCP & ICH guidelines, regulations by major regulatory bodies such as FDA (Food and Drug Administration) and EMA (European Medicines Agency), and SOPs/ QDs. Proficiency in CTMS and financial management experience or ability to quickly learn new systems and processes. Education: Bachelor's degree in life sciences, healthcare administration, or related field or equivalent experience Assist with audit/inspection preparation and contribute to elaborate proper responses to audit/inspections, and provide PAI (Pre-Approval Inspection) readiness admin support. Prepare CSR appendices, manage BIMO activities, Audit and inspection administrative activities. Support access management for any tool/system used for the clinical trial Monitor CTMS compliance, generate and distribute reports, and oversee system data quality. Ensure CTMS & Systems Administration tasks Track budgets at study, country, and site levels, ensuring accurate payment status reporting and effective vendor management in finance systems.

Role: Editor The Editor provides proofreading, copyediting, and fact-checking services for paper-and-pencil and computer delivered assessments. The Editor understands and applies test program specifications and style guides and demonstrates advanced knowledge of grammar and language skills. This role edits test materials, including items, manuscripts, typeset copy, certified copy, Additionally, the incumbent edits and proofs for style and correctness in meeting test/item specifications. This position uses specialized test creation software in performing day-to-day tasks. Synopsis Proofread, edit, and fact-check a variety of test-related content and materials in a wide range of subject areas Ensure correct styles and conventions are applied to meet test specifications Understand and follow assessment development and editorial processes and Standard Operating Procedures (SOPs) Utilize test creation software/workflow in editing test items and materials Serve as a resource for assessment specialists and other staff on matters of grammar, style, and syntax Adhere to schedules with all departments and communicate needs and deadlines Create program-specific checklists to ensure quality control Create program-specific style guides for use by editorial, support, and content staff Participate fully in group meetings and engage in all aspects of teamwork within the division. Organize, track and schedule workload to meet deadlines and budget requirements. Perform Fairness Review of test items for multiple programs, as requested Adhere to ethical standards and comply with the laws and regulations applicable to your job function Process Outputs and Deliverables 100% grammatically accurate, correctly edited test and test-related materials (items, manuscripts, typeset copy, certified copy, and ), including those for innovative assessments Items match program standards Style guides created; consistent style applied per test specifications Facts are verified and accurate Records maintenance Quality control Skills in the spotlight Copy Editing Proofreading, and Substantive Editing; Understand and applies Organization’s Fairness Guidelines Understands and applies test program specifications and style guides; Demonstrates advanced knowledge of grammar and language skills; Adapts to changing software (or versions of software) required to perform day-to-day duties. Can effectively use IBIS to locate, review items and provide feedback and commentary in accordance with IBIS workflow needs. Knowledge of SharePoint, MS office and basic computing skills. Bachelor’s degree in Journalism, English or a closely related field or the equivalent combination of education and experience from which comparable knowledge and experience can be acquired is required Relevant Years of Experience Required: 1-3 years of editorial experience is required Experience in editing test items and related materials is preferred but not required Job Type: Full-time Pay: ₹500,000.00 - ₹600,000.00 per year Experience: Proofreading: 2 years (Preferred) Editing Content: 2 years (Preferred) Style Guides: 2 years (Preferred) Work Location: In person

PURPOSE OF THE JOB Reporting the Global IT Operations Director, IT Manager (APAC) role is to ensure streamlined operation of the IT Department within the APAC region and sites in alignment with global and local business objectives. The successful candidate will plan, coordinate, direct, and design IT-related activities for the APAC region as well as provide administrative direction and support for daily operational activities. The IT Manager (APAC) will work closely with decision makers in other departments and Global IT to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the business. This person will also define and implement IT policies, procedures, and best practices KEY ACCOUNTABILITIES： Responsibilities: Lead Regional IT Function day to day management and operational planning, including organization and allocation of resources. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Oversee provision of end-user services, including help desk and technical support services. Work with stakeholders to define business and systems requirements for new technology implementations. Direct research on potential technology solutions in support of the business strategy. Manage financial aspects of the IT Department, including local purchasing, budgeting, and budget review. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Ensure all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision are correctly implemented and followed within region Develop requests for proposal. Administer vendor, outsourcer, and consultant contracts and service agreements Practice asset management for IT hardware, software, and equipment. Manage local IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Establish and maintain regular communications with the organization’s executives, department heads, and end users regarding pertinent IT activities. Operational: Serve as the DYWIDAG APAC based Regional IT Manager working closely with the business, monitoring systems/infrastructure performance and connectivity, resolving issues as they are identified. Manage the purchase, installation, configuration, and testing of PC and server hardware as well as associated software and network maintenance. Act as a project manager for small to medium sized IT infrastructure projects Ensure appropriate IT support is in place for all DYWIDAG users in the APAC region including disaster recovery procedures. Help create and ensure consistency with both local and global wide technology standards. Ensure day to day activities for APAC based IT team is planned and managed in line with day to day priorities, balancing project and operational requirements. Ensure the Global policies, procedures and standards are followed within region, and audited. Ensure local procedures and work instructions are documented and inline with the Global policies Negotiate and manage local 3rd party technology contracts in respect of hardware and software, ensuring that company interests are always protected. Ensure DYWIDAG IT resources are skilled to develop, maintain, support, and administer new and developing technology for the business. Support business systems teams and working with the Business Systems Director ensure the suite of existing and future proposed global business systems (ERP, CRM, Service Desk, Business Intelligence,) are fully deployed, adopted, supported, and well communicated within your area of responsibility. Essential Skills, Experience & Languages: Extensive experience managing large complex international infrastructure and business driven IT projects. Preferably have previously worked as an IT Manager within an international business with a strong IT Operational and/or manufacturing background. Experience managing staff and teams both directly and in virtual project environments. Excellent communication skills at all levels, written and verbal. Ability to multi-task and prioritise work in line with day to day requirements. Working knowledge of Change Control and Document Management processes. Proficient use of Microsoft Office products at expert level. Fluent in English & Indian with other languages a bonus. Desirable Skills, Experience & Languages: Experience with ERP, CRM, BI and machine integrations, specifically Dynamics NAV / Business Central, SharePoint, Teams, other core Microsoft products such as Azure. Complexity and Creativity: Works well with internal teams, managers, and operational staff. Works well with external vendors, external support, and service providers. A Proven ability to communicate and influence at a senior level. Develops rapport and trust with IT team and the business. Able to work well under pressure with the ability to deliver. Highly innovative and solid problem solver. Team Leadership: Ensure team culture and commitment of respect, assistance, honesty and personal ownership. Sets a good example for the team. Encourage team goals and objectives. Ensure communication on a regular basis. Engage with your peers in the IT Operational Team ensuring consistency for users. Travel: Some ad-hoc Regional and Global travel will be required with this role in offices and manufacturing plants.

PURPOSE OF THE JOB Reporting the Global IT Operations Director, IT Manager (APAC) role is to ensure streamlined operation of the IT Department within the APAC region and sites in alignment with global and local business objectives. The successful candidate will plan, coordinate, direct, and design IT-related activities for the APAC region as well as provide administrative direction and support for daily operational activities. The IT Manager (APAC) will work closely with decision makers in other departments and Global IT to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the business. This person will also define and implement IT policies, procedures, and best practices KEY ACCOUNTABILITIES： Responsibilities: Lead Regional IT Function day to day management and operational planning, including organization and allocation of resources. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Oversee provision of end-user services, including help desk and technical support services. Work with stakeholders to define business and systems requirements for new technology implementations. Direct research on potential technology solutions in support of the business strategy. Manage financial aspects of the IT Department, including local purchasing, budgeting, and budget review. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Ensure all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision are correctly implemented and followed within region Develop requests for proposal. Administer vendor, outsourcer, and consultant contracts and service agreements Practice asset management for IT hardware, software, and equipment. Manage local IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Establish and maintain regular communications with the organization’s executives, department heads, and end users regarding pertinent IT activities. Operational: Serve as the DYWIDAG APAC based Regional IT Manager working closely with the business, monitoring systems/infrastructure performance and connectivity, resolving issues as they are identified. Manage the purchase, installation, configuration, and testing of PC and server hardware as well as associated software and network maintenance. Act as a project manager for small to medium sized IT infrastructure projects Ensure appropriate IT support is in place for all DYWIDAG users in the APAC region including disaster recovery procedures. Help create and ensure consistency with both local and global wide technology standards. · Ensure day to day activities for APAC based IT team is planned and managed in line with day to day priorities, balancing project and operational requirements. · Ensure the Global policies, procedures and standards are followed within region, and audited. Ensure local procedures and work instructions are documented and inline with the Global policies Negotiate and manage local 3rd party technology contracts in respect of hardware and software, ensuring that company interests are always protected. Ensure DYWIDAG IT resources are skilled to develop, maintain, support, and administer new and developing technology for the business. Support business systems teams and working with the Business Systems Director ensure the suite of existing and future proposed global business systems (ERP, CRM, Service Desk, Business Intelligence,) are fully deployed, adopted, supported, and well communicated within your area of responsibility. Essential Skills, Experience & Languages: Extensive experience managing large complex international infrastructure and business driven IT projects. Preferably have previously worked as an IT Manager within an international business with a strong IT Operational and/or manufacturing background. Experience managing staff and teams both directly and in virtual project environments. Excellent communication skills at all levels, written and verbal. Ability to multi-task and prioritise work in line with day to day requirements. Working knowledge of Change Control and Document Management processes. Proficient use of Microsoft Office products at expert level. Fluent in English & Indian with other languages a bonus. Desirable Skills, Experience & Languages: Experience with ERP, CRM, BI and machine integrations, specifically Dynamics NAV / Business Central, SharePoint, Teams, other core Microsoft products such as Azure. Complexity and Creativity: Works well with internal teams, managers, and operational staff. Works well with external vendors, external support, and service providers. A Proven ability to communicate and influence at a senior level. Develops rapport and trust with IT team and the business. Able to work well under pressure with the ability to deliver. Highly innovative and solid problem solver. Team Leadership: Ensure team culture and commitment of respect, assistance, honesty and personal ownership. Sets a good example for the team. Encourage team goals and objectives. Ensure communication on a regular basis. Engage with your peers in the IT Operational Team ensuring consistency for users. Travel: Some ad-hoc Regional and Global travel will be required with this role in offices and manufacturing plants.

POSITION SUMMARY We are looking to hire .Net candidates to work on .Net and SharePoint projects for our company. You will be responsible for configuring and customizing SharePoint systems according to the company specifications, building scalable web applications, writing and modifying codes, debugging software, and training colleagues. DESIRED SKILLS Sound Technical knowledge in Microsoft Technologies like C#, ASP .NET, Jquery, Javascript with MS SQL Server 2008. Automation Expertise in Migrating SharePoint environments, Prime to Online, Online to Online and File share to SharePoint Online Migration. Good Knowledge in REST API Services & WEB API and hands-on with code Knowledge of best practices, design patterns, and coding standards Prior client handling experience - Effectively collaborates and communicates with the stakeholders and ensures client satisfaction. Experience in Requirement Gathering, Analysis & Estimations will be an advantage Should possess excellent communication skills with good interpersonal skills. KEY ACCOUNTABILITIES/ KEY RESPONSIBILITIES Participate in requirements analysis Collaborate with internal teams to produce software design and architecture Write clean, scalable code using .NET programming languages Test and deploy applications and systems Revise, update, refactor and debug code Improve existing software Develop documentation throughout the software development life cycle (SDLC) Serve as an expert on applications and provide technical support

SharePoint Developer

We are seeking a Cloud Engineer to design, implement, and maintain cloud infrastructure (AWS, Azure, GCP). Key responsibilities include cloud architecture, system administration, automation, security, cost management, and documentation. Experience with migrating Exchange and SharePoint to cloud solutions is required. Proficiency in cloud platforms, infrastructure-as-code tools, programming, and scripting is essential. Strong analytical, troubleshooting, communication, and teamwork skills are necessary. Relevant certifications and experience in cloud engineering or DevOps. A bachelor's degree in Computer Science, Information Technology, or a related field

Job Description MTX Group Inc (MTX) is currently hiring for the position of Junior Associate Consultant Microsoft D365 & Power Platform (Technical) as a part of our Early Career Program This program is designed for highly motivated individuals to start their career in consulting in the SaaS ecosystem Our Early Career Program offers an unparalleled opportunity to work alongside industry experts, gain hands-on experience with cutting-edge technologies, and develop your professional skills through comprehensive training and mentorship From day one, along with an elaborate training program, you'll be immersed in real-world projects, solving complex problems for top-tier clients With a clear path for growth and continuous learning, our program will empower you to become a future leader in IT consulting Step into a vibrant, innovative environment where your ideas are valued, and your career aspirations are nurtured, MTX is a global technology consulting firm that enables organizations to modernize through digital transformation With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy MTX improves decision-making with speed and quality by partnering with leading cloud technologies MTX provides expertise across various platforms and technologies, including Microsoft, Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization, and mobile technology, Key Responsibilities: The Junior Associate Consultant is expected to be a part of the project team, executing the following responsibilities: Project Collaboration: Support and collaborate with the team throughout all phases of development, testing, and deployment, Assist in making configuration changes and basic customizations within Microsoft CRM and D365 under the guidance of senior team members, Documentation and Management Support in preparing and maintaining technical documentation, such as configuration details, customizations, and user guides, Contribute to the development of minor modules or enhancements, adhering to coding and security best practices as trained, Development of Microsoft CRM solutions: Participate in code reviews and testing efforts to ensure the quality and functionality of solutions, Help identify, reproduce, and document bugs or issues during testing, and assist in troubleshooting under supervision, Support team to ensure solutions are scalable, reliable, and maintainable, Testing and Quality Assurance: Assist in ensuring deliverables meet quality standards by participating in code reviews with a focus on identifying potential issues and ensuring code quality, Assist in debugging and resolving defects found during testing phases, Organization Development: Growth and Development: Stay updated with the latest trends, technologies and best practices in the field, Continuously improve Microsoft development processes and procedures through training and self-learning, Operational Excellence: Maintenance of Microsoft Certifications, Required to travel for key project milestones, Maintain utilization goals, What you will bring: Currently pursuing or have completed a Bachelor's or Master's degree in Computer Science, A strong foundational understanding of software development principles and programming languages such as C#, Dot net, or JavaScript, Basic familiarity with Microsoft technologies such as Azure, Power Platform (Power Apps, Power Automate), SharePoint, or Microsoft 365, Willingness to learn and adapt quickly to new Microsoft tools, services, and project requirements, Analytical thinking and problem-solving skills with an ability to troubleshoot technical issues, Effective communication skills to collaborate with cross-functional teams and contribute to project discussions, A proactive mindset with a keen interest in gaining real-world experience on enterprise-grade Microsoft solutions, Academic coursework or personal projects related to cloud computing, enterprise applications, or digital transformation will be a plus, Enthusiasm to work in a fast-paced, agile, and learning-oriented environment, Show

We are seeking a Cloud Engineer to design, implement, and maintain cloud infrastructure (AWS, Azure, GCP). Key responsibilities include cloud architecture, system administration, automation, security, cost management, and documentation. Experience with migrating Exchange and SharePoint to cloud solutions is required. Collaborate with, cross-functional teams to design, implement, and maintain cloud infrastructure solutions. Provide technical guidance and support to resolve complex issues related to cloud services, Cyber Security, Networks. Perform regular assessments and audits to ensure the security, reliability, and efficiency of cloud environments. Participate in planning and executing cloud migration projects, including workload assessments, resource provisioning, and data migration strategies. Work as a Technical Consultant for Various Microsoft Technologies and its Security products. Hosted Exchange and Online Exchange Migration SharePoint and OneDrive Migration Teams, Enterprise Roaming Profile and Intune Deployment Spam Filters and Endpoint Security, EDR, XDR, NDR, MDR Work with Pass-through, Federated auth, SSO, Hybrid access, Cloud Sync, Delegation, Self Service. MFA, Conditional Policies, PIM, Vulnerabilities and risk assessment. Encryption, Risk Asses, Incidence management, VA, Penetration test, IDS/IPS, compliance

Company Description The Bosch Group is a leading global supplier of technology and services, in the areas of Automotive Technology, Industrial Technology, Consumer Goods, Energy and Building Technology. In India, the Group operates through nine companies with a combined strength of over 30,000 associates which includes around 14,000 research and development associates. Bosch Rexroth AG is one of the world's leading specialists in the field of drive and control technologies. Under the brand name of Rexroth the company supplies customers with tailored solutions for driving, controlling and moving - for industrial applications and factory automation, mobile applications and using renewable energies. Bosch Rexroth India Pvt. Ltd. is 100% subsidiary of Bosch Rexroth AG, having Sales Turnover of around INR 2000 Crores in 2024 & Head office & Plant at Sanand, Ahmedabad. We invite promising and dynamic professionals for a long-term and rewarding career with Bosch. “The Bosch Group is a globally recognized provider of technology and services, excelling in Automotive Technology, Industrial Technology, Consumer Goods, Energy, and Building Technology. With a strong presence in India, the Group operates through nine companies and boasts an impressive workforce of over 400,000 associates, including approximately 20,000 dedicated to research and development. Among its subsidiaries, Bosch Rexroth AG stands out as a leading expert in drive and control technologies. Changing scenes on the theatre, production lines that automatically adapt to new products in the factory of the future, always sufficient power for moving slice gates that weigh several metric tons, and mobile machines conquering narrow forest trails or the largest construction sites in the world: Creating movement is our driving force. As a global partner, Bosch Rexroth stands by mechanical and plant engineering challenges worldwide, armed with cutting-edge technology and unparalleled industry expertise. With a dedicated workforce of over 32,300 employees, we strive to deliver safe, efficient, intelligent, and powerful solutions. Our team excels in enabling cost-effective production of small batch sizes and optimizing energy consumption while boosting productivity. Equipped with a diverse cross-technology portfolio, digital services, and comprehensive support, we are committed to being your ultimate partner for machines and plants. With us, movement is synonymous with success. WE MOVE. YOU WIN. As a subsidiary of Bosch Rexroth AG, Bosch Rexroth India is not just a leading provider of drive and control technologies; it is also a fantastic place to build a rewarding career. With its strong commitment to employee development and well-being, Bosch Rexroth India creates an environment that fosters growth, innovation, and collaboration with proven track record of turnover of 1300cr+. The company values its talented workforce and provides ample opportunities for learning and advancement, with a focus on promoting a healthy work-life balance. As part of the Bosch Group, Bosch Rexroth India benefits from the global organization's resources and expertise, allowing employees to be a part of groundbreaking projects and cutting-edge technologies. Furthermore, the company's inclusive and diverse culture encourages creativity and teamwork, making it a great place for professionals seeking a dynamic and fulfilling work experience. At Bosch Rexroth India, employees are not only part of a renowned organization but also empowered to make a real impact in driving the future of technology and engineering. WE MOVE. YOU WIN.” Job Description Project Purchasing: Manage Component/part Development, Vendor Development, Cost Negotiation, Zero Based Costing, Request for Quotation, Strategic Sourcing, Program Management, Project Management, New Product Development, Quality Management for Various Product, application projects –related to Mechanical Components, Machinery building and Sub-assemblies. Responsible for Development of Parts like Casting, Machining, forging & plastic injection Molded Parts. Responsible for achievement of quality, cost and delivery targets. Prepare supplier selection - includes RFQ process, supplier evaluation, Techno-commercial discussion. Having experience of Zero base costing communication and participation in sourcing decisions. Representative in PEP – New product development project. Interface with: Central Purchasing, material field related purchasing and quality department & Manufacturing dept for project management Ensure preventive quality planning (VQP) for project specific new parts and coordination of their release. Coordinate Material Ratio Planning project activities. Change management for developed / procured parts. Requirement based travel - domestic and international Qualifications Degree in Engineering / Bachelor's Degree – Mechanical Engineering Practical commercial and project management experience. Analytical and structural approach. Work well independently, highly motivated, results oriented. Excellent communication skills, verbal and written and interpersonal skills, with the ability to communicate effectively with all levels of the organization, both internally and externally Strong organizational skills and prioritization skills with the ability to handle multiple projects at one time, including following up on his/her actions Minimum 4-8 years’ experience with purchasing parts is preferred. Ability to develop network in very complex company culture. SAP, MS Office, SharePoint, Microsoft Team experience required.

Location Noida, India Country India Contract type Permanent Work pattern Full Time Market Transport Discipline Bridges Job ref 9906 Recruiter contact Naveen Gill One of the largest employee-owned companies in the world, Mott MacDonald is a multisector consultancy providing engineering, management, and development services on projects in 150 countries and a global reach spanning six continents. With over 19,000 of the best people working on a diverse range of challenges, we are helping our clients deliver sustainable infrastructure and development solutions. We have a collegiate and collaborative culture which values equality and diversity, and we take proactive steps to create an inclusive workplace. Our teams take an active part in international infrastructure projects, specializing in bridges, highways, geotechnics, railways, environment, tunnels, and foundations. Job Location- Noida We are seeking a Principal/ Senior Bridge Engineer to join our team in Noida and take a role in the delivery of bridges and civil structures projects. These cover the full spectrum of bridge engineering from the sustainable design of new structures to the use of emerging technologies together with advanced structural analysis to solve some of the most challenging asset management problems. The scale of our projects ranges from small and bespoke design commissions through to some of the most significant infrastructure projects within the UK and worldwide. Responsibilities: Complete assigned tasks in accordance with quality, timescales, and budgeted hours. Collaborate with cross-functional teams to achieve project objectives to develop design solutions that meet client requirements and regulatory standards. Comply with industry standards and safety regulations. Development of functional concept design, development and review of technical solutions, specifications, cost estimates. Ensure all work is carried out in accordance with Mott MacDonald's quality standard procedures. Provide technical mentoring to the team and others for the key service areas provided by Bridges & Civil Structures team. Provide leadership with knowledge management and digital delivery initiatives for the team. Lead, inspire and motivate people in the team to achieve high levels of performance and excellence. Provide supervision and mentoring, identifying opportunities for professional development and progression along with specific line management responsibilities for designated direct reports. Foster a culture of right first-time delivery and work with Project Managers/Principals to ensure effective project delivery. Work with the Senior discipline staff and Resource Managers to proactively manage workloads and effective forecasting and ensure maximum utilisation of team members, allocate appropriate staff to projects or bids as agreed. Maintaining up-to-date knowledge of industry standards, regulations, and new technologies. Candidate Specification: We are looking for flexible and motivated professional with a genuine passion and a desire to make a difference in the world. Qualification: Degree qualified in civil engineering (BE/B. Tech./ME/M. Tech./ MSc or equivalent). Essential skills and experience: Experience in and a commitment to effective management of Health, Safety and Welfare, Safety by Design. Demonstrable experience in bridge analysis, design and assessment including an ability to undertake and oversee the analysis of structures using standard industry software, such as, LUSAS or MIDAS. Preparation and review of technical approval documentation for highway and rail structures. Ability to deliver high quality design documentation including option appraisals, drawings, calculations, reports, specifications and construction documentation An excellent understanding of relevant standards (e.g. Eurocodes and the DMRB). Experience of assessment, strengthening, repair and rehabilitation proposal preparation for concrete/steel/masonry structures. Experience of managing project teams and technical leadership would be advantageous. Commercial and financial awareness, and the ability to plan and monitor project programmes, budgets and resources to ensure delivery to time and cost constraints. Experience of working with clients, such as TfW, Network Rail and Local Authorities. General IT software skills, such as, Microsoft Office, SharePoint, ProjectWise, Bentley and Autodesk software. Experience of digital delivery tools and workflows, for example BIM, parametric design and automation. Ability to communicate confidently and professionally with all levels of staff and clients (written and verbal) Desirable competencies / skills: Experience in the preparation of fee proposals and tender submissions would be advantageous. Knowledge of the sustainable design of bridges and civil structures would be advantageous. Chartered Engineer (ICE or IStructE) will be an added advantage. As a Bridge Engineer, you will work alongside experienced professionals within multi-disciplinary teams and will gain experience of using industry standard toolsets on a range of challenging and dynamic projects. You need to able to build and maintain strong relationships with both your colleagues and external clients through excellent verbal and written communication skills. You’ll provide technical guidance within your team while developing your skills and capabilities through our development and training programs. Flexible working At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage. Our benefits package is designed to enhance your experience: Agile working Critical illness and compassionate leave Paternity Leave Group term life insurance, and Group medical insurance coverage Career mobility options Short and Long-term global employment opportunities Global collaboration and knowledge sharing

Provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a product management team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing and reporting of UAT with internal partners and vendor, reporting defects to vendor ensuring issue resolution, support the implementation check-out process and facilitate the end user communication and training documentation. Collaborating across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools. Track and evaluate feedback from users for multiple tools. Key Responsibilities Participate in SCRUM meetings and support of the Agile process Perform regression and user acceptance testing Analyze and interpret data to identify areas of improvement Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business. Develop detailed business requirements and user stories Tracking end user feedback on the system Master strategic business process modeling, traceability and quality management techniques Documentation review and updates Troubleshooting with end-users, internal tech partners and vendors Thorough documentation of business processes in a manner that captures functions, roles, systems and workflows that enables others to understand the business processes, identify process breakdowns and opportunities for improvement Required Qualifications 5-7 years' experience as Business Systems Analyst Ability to effectively summarize data, present insights and reporting Strong knowledge in Financial services/Wealth Management domain Experience working on Agile delivery Experience in creating Process Maps, UML Behavior Diagrams, Business – technology translation/mapping documentation Experience with relational databases and/or SQL, Oracle Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements. Exceptional written and verbal communication skills. High self motivated with willingness to learn new things and grow within the team Proven ability to gather, develop, document, and maintain clear business requirements, operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports. Strong understanding of API specifications , including RESTful services, request/response structures, authentication mechanisms, and error handling. Proficient in using tools such as Postman and Swagger (OpenAPI) for API testing, documentation, and validation. Preferred Qualifications Experience working in the financial services industry or other similar, highly regulated environment. Proficient in Microsoft suite of tools including Visio, PowerPoint, SharePoint, MSWord and Excel. Experience with Scrum process and ceremonies. Ability to write queries for data extraction, analysis, and validation across various database platforms Experience collaborating with cross-functional teams to translate business requirements into technical specifications and data mappings. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Job Title: Senior Digital Workplace (DWP) Engineer Location: Noida, NCR Reporting To: Lead Digital Workplace Engineer (Germany) Employment Type: Full-time Job Summary We are looking for a Senior Digital Workplace Engineer based in Noida to play a pivotal role in delivering world-class end-user IT support and driving operational excellence across collaboration tools, endpoint management, and onboarding workflows. This remote role requires close collaboration with the Germany-based lead and participation in global service delivery. You will act as both a senior engineer and operational coordinator for the offshore team, ensuring SLA compliance, knowledge management, and user satisfaction. Key Responsibilities: Act as the offshore lead for Digital Workplace services, coordinating with the onsite Senior DWP Engineer in Germany Provide advanced support for Microsoft 365 (Teams, Outlook, SharePoint), Azure AD, Intune, and endpoint devices (Windows, Mac, iOS) Oversee onboarding and offboarding processes, ensuring timely device provisioning, access setup, and policy compliance Drive resolution of complex incidents and service requests logged in Jira Service Management (JSM) Administer Intune and MDM policies to enforce device compliance, patching, and security controls Monitor ticket queues, escalate as required, and ensure accurate SLA tracking and reporting Support deskside teams virtually by advising on issue resolution, especially for hardware or local network issues Maintain and continuously improve SOPs and knowledge base content in Confluence Analyze support trends and recommend improvements to enhance efficiency and first-contact resolution Participate in service review meetings, governance reporting, and CSI initiatives with global stakeholders Strong technical expertise in: Microsoft 365 suite (Teams, SharePoint, Outlook) Azure Active Directory (MFA, Conditional Access, RBAC) Microsoft Intune and Mobile Device Management (MDM) Required Skills & Experience: 5–7 years of experience in IT support or Digital Workplace engineering, with 2+ years in a senior or lead role Experience with Jira Service Management and Confluence (or similar tools) Proven ability to coordinate support operations remotely and collaborate with global teams Excellent problem-solving, documentation, and communication skills Familiarity with ITIL processes including incident, request, access, and knowledge management Fluent in English; able to work in Central European Time zone overlap Preferred Qualifications ITIL v3/v4 Foundation certification Exposure to AI/automation in IT support (e.g., virtual agents, ticket deflection) Familiarity with endpoint security monitoring tools and compliance protocols (e.g., QRadar, Splunk) Experience supporting hybrid workforces in global enterprises Send us your resume at: careers@algoworks.com

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries. We connect. We inspire. Finance Change Governance Manager The Role: The Finance Change Governance Manager oversees the change control process at the British Council, making recommendations for improvements. They manage governance of finance authority groups supporting the Finance transformation programme and ongoing business change. This role requires significant expertise in financial governance and control, building credibility based on global financial systems knowledge. They influence stakeholders at all levels, translating complex proposals for board approval and compliance. The role aligns finance strategy with global strategic aims, working closely with Global Process Owners on process changes and Finance Transformation. Accountabilities: Leadership and Management: Demonstrates leadership by role-modelling British Council values and EDI, ensuring professionalism and client focus, and fostering a culture of continuous learning and knowledge sharing across teams and the wider organization. Consultancy, Analysis, and Problem Solving: Lead finance governance strategy by managing change control processes, collaborating with Global Process Owners to assess and prioritize system/process updates, and organizing Governance Board and Forum meetings with clear documentation and communication of decisions. Maintain a central tracker for finance-related changes and benefits, producing regular reports tailored to various stakeholders across the British Council. Reporting and Risk Management: Regularly report change progress to stakeholders, assess and manage risks through a maintained log, and recommend and implement governance process improvements and automation for enhanced efficiency and control. Relationship and Stakeholder Management: Collaborate with internal and external stakeholders, including the Senior Governance Board, to ensure timely communication and engagement in change initiatives. Influence decisions through inclusive, creative approaches and provide expert guidance on compliance with Change Governance requirements. Coach finance teams on governance and change control processes, while coordinating with specialist finance functions to support effective implementation. Role specific skills: Strong communication and influencing skills, able to relay complex financial information in an easy-to-understand way. Writing concise documents which explain the change process and facilitate its implementation. Highly organized and action/deadline oriented. Building relationships at all levels of the organization. High levels of stakeholder management to define the benefits of complex global systems to a diverse range of finance managers and secure their compliance. Excellent analytical and IT skills. Flexibility, independence, and initiative to perform successfully in a rapidly changing environment. Role specific knowledge and experience: Essential: Experience of conducting, coordinating, and communicating change control. Experience of financial process improvement, process mapping, developing RACI charts and KPIs, controls & risks. Proven experience in project work and successfully delivering results/meeting deadlines. Experience of working in an international and multi-cultural organization, including a shared service operation/managing a diverse group of stakeholders in multiple locations. Experience of working with six sigma or lean six sigma process improvement methodology. Experience of working with senior managers and stakeholder engagement. Experience of Microsoft tools including MS Word, Excel, PowerPoint, Visio, MS Project, and SharePoint. Administrative and financial administration and reporting experience. Experience of working with external partners and stakeholders. Desirable: Experience of SAP financial control system. Six sigma certified. Experience of governance and change control for global finance process and systems. Education: Graduate Closing Date: Applications will close at 23:59 IST/19:29 UK Time on Monday, 11 August 2025 You must have the legal right to work in India at the time of application. Important Information: Department: Finance Processes Contract Type: Indefinite Pay Band: 8 Country/Location: Noida, India Requirements: Please note that candidates must have the pre-existing, legal right to work in India. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a product management team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing and reporting of UAT with internal partners and vendor, reporting defects to vendor ensuring issue resolution, support the implementation check-out process and facilitate the end user communication and training documentation. Collaborating across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools. Track and evaluate feedback from users for multiple tools. Key Responsibilities Participate in SCRUM meetings and support of the Agile process Perform regression and user acceptance testing Analyze and interpret data to identify areas of improvement Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business. Develop detailed business requirements and user stories Tracking end user feedback on the system Master strategic business process modeling, traceability and quality management techniques Documentation review and updates Troubleshooting with end-users, internal tech partners and vendors Thorough documentation of business processes in a manner that captures functions, roles, systems and workflows that enables others to understand the business processes, identify process breakdowns and opportunities for improvement Required Qualifications 5-7 years' experience as Business Systems Analyst Ability to effectively summarize data, present insights and reporting Strong knowledge in Financial services/Wealth Management domain Experience working on Agile delivery Experience in creating Process Maps, UML Behavior Diagrams, Business – technology translation/mapping documentation Experience with relational databases and/or SQL, Oracle Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements. Exceptional written and verbal communication skills. High self motivated with willingness to learn new things and grow within the team Proven ability to gather, develop, document, and maintain clear business requirements, operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports. Strong understanding of API specifications , including RESTful services, request/response structures, authentication mechanisms, and error handling. Proficient in using tools such as Postman and Swagger (OpenAPI) for API testing, documentation, and validation. Preferred Qualifications Experience working in the financial services industry or other similar, highly regulated environment. Proficient in Microsoft suite of tools including Visio, PowerPoint, SharePoint, MSWord and Excel. Experience with Scrum process and ceremonies. Ability to write queries for data extraction, analysis, and validation across various database platforms Experience collaborating with cross-functional teams to translate business requirements into technical specifications and data mappings. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Organization Name: [Infinite Computer Solutions] Job Type: Staff Augmentation (12-month contract, extendable) Base Location: HQ / Remote / Hybrid Experience: 5–8 Years Shift Timing: General Shift with on-call availability Prerequisite: Deep expertise in enterprise platforms and RCA practices Range of Year Experience - Min Year: 5 Range of Year Experience - Max Year: 8 years Relevant Experience: 5+ years in system engineering or platform support Role Summary: We are hiring L3 Support Engineers with deep domain expertise to manage critical escalations, lead root cause analysis, and drive platform improvements. You’ll be the final escalation point for enterprise application and infrastructure issues and provide mentorship to lower tiers. Key Responsibilities: Own escalations for applications like SharePoint, Power BI, Project Server, O365, VPN. Drive RCA completion for P1/P2 incidents within 10–25 business days. Support changes, configurations, and enhancements (L2/L3 scope). Lead and contribute to CAB processes, technical audits, and platform reviews. Act as an SME for automation, scripting, and system health monitoring. Create and maintain knowledge base articles and documentation. Collaborate with application teams, DevOps, and vendors. Required Skills & Qualifications: Receive and respond to IT tickets via phone, email, chat, and self-service. Troubleshoot standard hardware/software issues (e.g., password resets, VPN, printers). Log, prioritize, and route incidents in ServiceNow with accurate details. Follow KB articles and troubleshooting scripts to provide first-contact resolution. Ensure SLA targets are met for response time, ticket closure, and escalations. Escalate unresolved issues to L1.5 or L2 with diagnostics included. Maintain high customer satisfaction and professionalism. Handle escalations from L1 – advanced OS/software/hardware/network troubleshooting. Support desktops, laptops, mobile devices (iOS/Android), printers, and peripherals. Execute IMAC (Installs, Moves, Adds, Changes) and PC refresh activities. Maintain and update asset inventory and ServiceNow records. Coordinate with field support, end users, and application teams. Assist with VPN setup, MFA, BitLocker, and remote access issues. Work closely with TechTrack/NexThink for proactive endpoint management. Bachelor’s in engineering, Computer Science, or equivalent. Advanced knowledge of Microsoft 365 stack, SharePoint (internal/external), AD/Azure AD. Proficient with scripting (PowerShell), automation, CI/CD tooling. Strong troubleshooting of enterprise-level networking, authentication, and integration issues. Experience leading incident response and coordinating resolution efforts. At least 4 years of experience in Patch and Vulnerability Management. Experience working on tools like SCCM, Manage Engine Endpoint Central and inTune. Experience in Windows Security updates as well as Application updates. Experience in SQL (NanoHeal Platform) AI-driven predictive and self-healing automation. Zero-code framework for rapid automation deployment. Real-time visibility, anomaly detection, and root cause analysis. Scalable device management across PCs, tablets, smartphones, and more Good to Have: Familiarity with Jira, CAB governance, and platform monitoring tools. ITIL Intermediate or Microsoft Certified: Enterprise Administrator Expert. Experience with OIDC flows and identity providers (e.g., Keycloak, Azure AD). Qualifications Graduate Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8

It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary The DRS Continuous Improvement (CI) Associate Program Manager works closely with the DRS CI Senior Director, DRS Service Delivery Team (ARMs and above), DRS LDE Team (Team Leads), other Epiq business units and other non-Epiq service providers/vendors to develop and implement strategies to effectively create and facilitate organizational goals and strategic plans. DRS CI Program Managers assist in designing policy, procedures, trainings, and resources for the Epiq team. DRS CI Program Managers are hands-on with trainings, program creation and implementation, reporting, and website design, creation and management. They must be able to handle multiple concurrent projects, have excellent time management skills, be able to work both independently and as a team, keep detailed records of tasks, provide outstanding team support, be an effective communicator, and be able to work with a diverse array of people and eDiscovery needs. The position requires a deep understanding of the requirements and best practices of electronic discovery as well as Epiq best practices for service delivery, including AI and technology use and implementation. The position consists of functional work, rather than legal work. Attention to detail, Excel and Microsoft Office fluency, creative thinking, analytical and problem-solving skills are critical for this role. Statistical analysis and experience with MS CoPilot, Power BI, Power Automate, and other AI tools is encouraged and preferred. The DRS CI Associate Program Manager will represent the mission, vision, and values of Epiq and will exhibit exemplary professional behaviour across all spheres of the Epiq business. They will support Document Review Services leadership in providing the appropriate level of consultation and expertise. The DRS CI Associate Program Manager role demonstrates a blend of technical, analytical, and problem-solving skills as well as empathy and compassion, creating a positive culture and work environment for their team, including as it relates to diversity, equity, and inclusion. Primary Responsibilities: Work directly with Epiq LDEs and FTEs to assist with questions, troubleshooting, and general best practice support needs. Conduct monthly ARM and RM project audits. Conduct monthly LDE and FTE trainings for full global DRS team members. Assist with compiling E-Discovery metrics and generating monthly metrics reporting utilizing Power BI reporting. Work in identifying Epiq Best Practices and creating DRS resource materials for the DRS SharePoint site for DRS team members’ use. Work with 3rd party vendor to implement monthly Client & Counsel Surveys (CSATs) for completed projects and generate performance reports for DRS Leadership, ARMs and RMs. Attend product development meetings and conduct research on the latest eDiscovery tools and technologies for possible use and cost/benefit analysis. Identify and implement new AI automation opportunities for DRS, including but not limited to Power Automate or Agentic AI solutions. Design and implement new internal process improvements that result in time savings and efficiencies for team members, revenue increases and/or client deliverable improvements. Qualifications: Minimum one (1) year of experience in an e-Discovery capacity - Managed review vendor experience preferred. Understanding of concepts regarding review and analysis of electronically stored information (ESI) as they relate to legal matters. Familiarity with the administration of document review databases, including Relativity. Familiarity with concepts and application of analytics and various TAR and AI technologies. Proficient with Teams, SharePoint, and Microsoft Office, particularly Excel and the use of formulas, pivot tables, and basic formatting. Proficiency in Power BI report creation, design and maintenance. Power Automate and Agentic AI experience is encouraged. Exceptional written and verbal communication skills, including experience leading trainings and conference calls and meetings. Excellent issue spotting and creative problem-solving skills. Ability to manage multiple projects simultaneously. Strong organizational skills and attention to detail, particularly when under pressure or facing deadlines. Ability to self-manage time and tasks. Ability to work effectively with others as a team. Willingness and desire to go above and beyond expectations. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Job Overview: As a Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organisation with a primary mission to provide world-class service to Rocketeers, ensuring they can perform at the highest level. This role will focus on proactive management, configuration, and troubleshooting of Microsoft 365 (M365) services across relevant modules to ensure seamless user experiences and optimal performance. The role involves understanding business needs, providing strategic guidance, and facilitating the successful adoption of M365 solutions. Essential Duties and Responsibilities : Serves as a technical expert on M365 applications and services, including Exchange, Teams, SharePoint, and OneDrive. Participate in engineering and configuring technical solutions for M365 services, systems, implementations and upgrades based on business requirements. Collaborating with other System Engineers, architect solutions for M365 services based on business requirements to meet Rocket’s objectives. Continuous Improvement: Stay informed about the latest developments in M365, including updates, new features, strategic application design and security updates while adhering to best practices, advancements, and enhancements. Recommend and implement improvements to optimise the use of M365 services. Participating in the planning and implementation of M365 technologies. Perform system administration activities and tasks for M365 services. Collaborate with both internal and external customers and vendors to resolve technical system issues promptly. Maintain documentation, technical schematics, and configurations to ensure a proper record of system design and recovery purposes. Develop and maintain management information related to the health of M365 services. As a trusted subject matter expert, mentor junior members of the team. Required Qualifications: Three (3) + years of experience supporting hybrid M365 environments with over 4,000 global users. Ability to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines. Ability to troubleshoot incidents and conduct system analysis with minimal direction. Skilled in working in M365 Services, including Office365, Exchange, Teams, OneDrive, SharePoint and Copilot. Demonstrable experience in managing Windows 11 technologies, including, but not limited to, AutoPilot, AlwaysOn VPN, BitLocker, mobile device management (MDM), mobile email management (MEM) and mobile application management (MAM). Experience with Microsoft Online Services cloud platforms: M365 (including Azure Active Directory, Azure AD Premium, M365 E3, Entra ID, and Power Platform) as well as different Microsoft licensing models. Strong scripting skills using PowerShell, along with proficiency in developing and troubleshooting PowerApps and Flow. Experience with implementing and managing endpoints using Microsoft Intune, Windows Autopilot, Entra ID for endpoint, and group policy management. Client support and troubleshooting for M365 applications, including Outlook, Office (Word, Excel, PowerPoint, etc.) and Teams. Outstanding written and verbal communication skills; desire and ability to document configurations in support of a larger team. Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions. Ability to present ideas and concepts in a team environment that values data-driven decisions. Strong project management skills and attention to detail, with a customer-focused approach, are critical. Preferred Qualifications: Microsoft 365 Certifications, e.g. MS-700, SC-400, SC-300, MD-102. Jira Service Management Six Sigma Green Belt Education: Degree preferred Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Project description Join a dynamic and forward-thinking team within the Engineering Enablement function, part of the Group Chief Technology Office (GCTO), in our client's Technology Services area. Our mission is to engage and empower Engineers across the Group Operations & Technology Office (GOTO) by fostering vibrant engineering communities, delivering impactful learning programs, and driving engagement initiatives that connect the dots for greater innovation and collaboration. The team drives flagship initiatives such as: Certified Engineers Program, Distinguished Engineers Program, Annual Hackathon etc. Responsibilities We are seeking a highly organized, proactive, and detail-oriented Program Operations Assistant / Personal Assistant to support the Program Lead in the successful execution of strategic programs and day-to-day operations. This is a unique opportunity to work at the heart of a high-impact team, contributing to initiatives that shape the engineering culture and capabilities across the organization. Key Responsibilities: Executive Support & Task Management: Provide daily administrative and operational support to the Program Lead; Manage calendars, schedule meetings, and coordinate follow-ups; Track and organize tasks, deadlines, and deliverables across multiple initiatives; Event & Meeting Coordination; Plan and execute offsite meetings, workshops, and team gatherings: Coordinate logistics, agendas, and materials for internal and external events; Support the planning and delivery of key events such as hackathons and recognition ceremonies; Stakeholder Engagement: Liaise with internal stakeholders, vendors, and external partners; Ensure timely communication and alignment across teams and functions; Documentation & Reporting Prepare meeting notes, presentations, and status reports; Maintain documentation and knowledge repositories for ongoing programs. Skills Must have Proven experience in a Personal Assistant, Administrative Program Coordinator, Executive Assistant, Program Operations Assistant, or Program Coordinator role, preferably in a technology or corporate environment; Strong organizational and multitasking skills with a keen eye for detail; Excellent communication and interpersonal skills; Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint); Ability to work independently and handle confidential information with discretion; A proactive mindset with a passion for supporting high-performing teams. Nice to have NA Other Languages English: C1 Advanced Seniority Regular Pune, India Req. VR-116237 Service Delivery Management BCM Industry 29/07/2025 Req. VR-116237

SharePoint helps millions of people work better together and empowers the biggest companies in the world to solve mission critical problems. Our team is focused on storing, securing and managing some of the most sensitive data on the planet. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Towards this vision, we are seeking a strong and highly motivated engineers to: Lead the design/development of software and ensure its quality. Defining new components with complete understanding of component interdependencies and limitations. Possess knowledge and is curious to learn more about performance, scalability, enterprise system architecture, and engineering best practices. Creating prototypes and proof-of-concepts for iterative development. Work effectively with product development and engineering teams. Actively mentoring junior team members. You must be self-driven, curious to learn, proactive, and result-oriented. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Preferred Qualifications Ability to work on an agile team with solid customer focus. Good communication and cross group collaboration skills. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

IT Administrator Location: Sector 63, Noida, India Job Type: Full-Time/ Onsite About Us: At Sisha Green Tech , we craft impactful, sustainable solutions that drive a greener future. Our R&D-driven innovation powers superior product quality, ensuring that we stay at the forefront of sustainability. Job Description: We are seeking a highly skilled and dynamic System Administrator with expertise in Microsoft tools, system configuration, NetSuite, and Azure Cloud architecture. This role will provide essential IT support to our teams in both the US and India, ensuring seamless systems integration, efficient cloud management, and smooth operations across both regions. As an IT Administrator, you will be responsible for maintaining and configuring IT systems, optimizing workflows, managing cloud resources, and ensuring that all IT infrastructure aligns with business needs and security standards. This role requires hands-on technical expertise and the ability to troubleshoot complex IT issues while providing top-tier support to our global teams. Key Responsibilities: Microsoft Tools Expertise: Administer, manage, and support Microsoft tools such as Windows Server, Office 365, Exchange, Active Directory, and Microsoft Teams. Provide troubleshooting and maintenance for Microsoft software and hardware systems across US and India regions. System Configuration & Administration: Configure and maintain hardware and software systems, including network devices, servers, and workstations. Implement system updates, patches, and software rollouts to ensure systems are secure and up to date. NetSuite Administration: Oversee and support the configuration, integration, and daily operation of the NetSuite system. Provide training and support to end users on NetSuite functionalities, troubleshoot issues, and ensure system uptime. Azure Cloud Architecture & Management: Design, implement, and manage cloud-based systems on Microsoft Azure. Configure and maintain Azure services such as Azure Active Directory, virtual networks, storage, and security. Provide performance optimization and monitoring for Azure-based infrastructure. Regional IT Support (US & India): Ensure all IT systems and processes are running efficiently and consistently across both the US and India locations. Provide IT support for remote teams, including user account management, troubleshooting, and security audits. Security & Compliance: Implement IT security measures to protect systems, applications, and sensitive company data. Ensure compliance with data protection regulations and industry standards across both regions. Collaborative Support: Work closely with internal stakeholders (HR, Finance, Operations) to ensure IT infrastructure supports business operations. Assist in training staff on new systems, software, and tools as needed. Key Skills & Qualifications: Proven experience as an IT Administrator or similar role with expertise in Microsoft tools, system configuration, and cloud management. Strong knowledge of Microsoft 365 (Exchange, SharePoint, Teams), Active Directory , and Windows Server . Expertise in NetSuite system administration and support. Hands-on experience with Azure Cloud architecture and management, including configuring services such as Azure AD, virtual networks, and Azure storage solutions. Strong troubleshooting, problem-solving, and analytical skills. Ability to work independently as well as part of a cross-functional team. Strong understanding of IT security protocols, data protection laws, and compliance regulations. Excellent communication skills, with the ability to collaborate across diverse teams in the US and India. Preferred Qualifications: Azure certifications (e.g., Azure Solutions Architect Expert, Azure Administrator Associate). NetSuite certifications or relevant experience with systems. Experience with global IT operations and cross-country IT support. Familiarity with ITIL framework for IT service management. Why Join Us? Professional development opportunities and career growth. Collaborative, supportive work environment. Competitive salary with paid time off and holidays.

Title: IT Analyst Location: Remote Opportunity: Full-Time Compensation: As per market standards Office: Pune, India Experience: 01 to 03+ Years Job Description: We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support Engineer, you will be responsible for providing advanced support for Microsoft 365 services, ensuring seamless operation and security of our clients' environments. You will collaborate with clients and internal teams to resolve issues, implement solutions, and maintain a high level of service excellence. Key Responsibilities: Technical Support: Provide Level 1 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security. Office Applications: Knowledge of Office applications, assisting users with Outlook, Word, Excel, PowerPoint, and other Office apps. Intune Management: Configure, deploy, and manage mobile devices and applications using Microsoft Intune, ensuring compliance and security. Entra ID Management: Handle user identities and access management through Entra ID, supporting MFA and SSO solutions. Defender Security: Implement and manage Defender for Office and Endpoint to protect against threats and vulnerabilities, monitoring security alerts. Documentation: Maintain comprehensive documentation of configurations, processes, and troubleshooting steps. Customer Service: Deliver exceptional customer service by effectively communicating with clients and addressing their needs promptly. Collaboration: Work closely with other team members and departments to ensure seamless integration and operation of M365 services. Requirements Key Skills and Qualifications: Microsoft 365 Expertise: Strong understanding of Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security. Office Applications: Knowledge of Office applications and providing user support. Intune Management: Proficiency in configuring and managing Intune for mobile device and application management. Entra ID Knowledge: Familiarity with user identity and access management using Entra ID. Security Solutions: Experience with Defender for Office and Endpoint Security. Technical Support: Excellent troubleshooting skills and the ability to resolve complex technical issues. Communication: Strong verbal and written communication skills. Customer Focus: Commitment to providing exceptional customer service and addressing client needs. Documentation: Ability to create and maintain clear and concise documentation. Preferred Qualifications: Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or similar. Experience with other Microsoft technologies, such as SharePoint, Teams, or Power Platform. Familiarity with PowerShell scripting for automation.