200 Shared Services Jobs - Page 4

HRSC is a Global team tasked with supporting Data Maintenance/ compensation administrations and processing HR related requests across various regions, Our team is comprised of members supporting and providing support to the business across from various regions, The role will be performed within the frame of Cortevas Brand values: Job Responsibilities ADP eTime Time management for North America Region Process employee personal data changes (e-g, date of birth, marital status change, etc ) Process new hires, promotions, separations, employee status changes, and other employee lifecycle events, Process pay changes including: promotions/demotions/transfers, ad hoc wage/salary changes, Suggest improvements for process related documentation, Resolve errors related to job or employee information in the internal HRDSC tools, Conduct data quality reviews, monitor and correct processing errors, Coordinate data entry into third party systems when necessary, Maintain employee files and records to meet record-keeping requirements, Assist in testing HRIS upgrades and new system functionality, May cross train in other employee service center areas and fill in for administrative responsibilities during temporary absences or during periods of heavy workload, Assist team members with problems, concerns, or questions relating to employee data, jobs and positions, and compensation and pay administration, Assist team members when unique or complex HR situations arise requiring deeper expertise, Suggest methods to update, simplify, and enhance processes, procedures, and technologies, Communicate questions, concerns or issues, and suggests resolutions to team leader, Location: Corteva Global Service Center, Hyderabad, India To Grow What Matters, You Will Need Associate or bachelors degree in business administration, Human Resources, or equivalent combination of education, Skills For Success, Minimum of 3-8 years of professional HR experience, with a focus in administration is preferred, but not required, Experience working in shared services environment desirable, Experience working with shared services technology (e-g, case management) or HR systems is desirable, but not required, Experience working with third party vendors / outsourcers desirable, Ability to work with confidential and sensitive material, Customer service focus and strong interpersonal skills required, Experience working with Workday / Service cloud tool desirable, Who Are We Looking For Curious, bold thinkers who want to grow their careers and be part of a winning team, Market shaping individuals who want to transform the agriculture industry to meet the worlds growing need for food, Collaborators who thrive in a diverse, inclusive work environment Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader

Role & responsibilities We are seeking an experienced HR Delivery Lead to oversee the transition, seamless delivery, and continuous improvement of HR Shared Services for our clients. This role is responsible for end-to-end HR operations across multiple geographies and will serve as the strategic partner for the client in driving innovation and operational excellence. Lead the seamless delivery of HR Shared Services across HR Admin, HR Reporting, Payroll, Talent Acquisition, Compensation & Benefits, and Employee Relations. Act as the primary point of contact for the clients HR leadership and internal delivery teams. Ensure delivery is aligned with SLAs, compliance standards, and regional requirements while maintaining high customer satisfaction. Manage the successful execution of transition and stabilization activities across Wave 1 and Wave 2 processes. Drive a culture of innovation by identifying and implementing opportunities for automation, digital solutions (e.g., RPA, AI), and process optimization. Monitor and improve SLA performance, KPIs, and operational efficiency; proactively address delivery gaps and risks. Lead cross-functional delivery teams and oversee workforce planning, resource allocation, and performance management. Collaborate with client stakeholders to understand pain points, propose solutions, and ensure operational excellence. Partner with HRIS/IT teams to manage system integration, issue resolution, and technology enhancements. Drive change management and communication initiatives to ensure smooth adoption of new processes or technologies. Maintain strong governance and reporting cadence with internal and client stakeholders. Preferred candidate profile Required Qualifications: 1012 years of experience in HR operations, shared services, or HRO delivery. Proven experience in managing HR delivery and transition programs for global clients. Comprehensive knowledge of hire-to-retire processes including HRIS, Payroll, TA, C&B, and Reporting. Demonstrated ability to drive service innovation and seamless delivery in complex environments. Experience with HR technologies such as Workday, SAP SuccessFactors, or Oracle HCM. Excellent stakeholder management, problem-solving, and communication skills. Ability to lead cross-cultural teams and work across multiple time zones. Preferred: Experience with process transition planning, and steady-state operations. Strong understanding of automation tools (e.g., RPA), AI-driven HR solutions, and digital workflow systems. Familiarity with compliance and labor regulations across USA, EMEA, and APAC regions.

Company: Sutherland Location: Chennai (Work from Office) Shifts: 24/7 Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as Travel & Transportation professional. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Making hotel reservations and submitting invoices. Managing visas and organizing paperwork Need to address travel queries raised by associates over phone // email Work in shift timings Managing Trackers working on airline routes proactively Adherence to the company travel policy Good communication skills verbal and written - ENGLISH Well versed in Amadeus// Sabre or other GDS Well versed in Excel sheets Qualification: Minimum Degree / Diploma - Flexible to work in rotating shifts in office. Good at handling calls and should be customer friendly and helpful in nature - Should be good at email communication.

Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization. Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions. Adept at stakeholder management, especially with U.S.-based leadership, ensuring service excellence through strong governance and collaboration. Skilled in building high-performance cultures, managing global teams, and implementing scalable processes. Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments. Strategic & Business Impact Act as a key business partner to global leadership, translating business goals into operational execution across shared services functions. Identify, evaluate, and implement process improvements that enhance efficiency, accuracy, and value delivery to business units. Drive cost optimization, scalability, and performance improvements across, Intercompany Transfers, Customer service, Inventory planning services, etc. Leadership & People Management Lead a diverse team across service lines with direct and dotted-line managers; instill a high-performance culture rooted in accountability, transparency, and collaboration. Own the end-to-end people lifecycle: goal setting, coaching, performance reviews, and succession planning. Promote employee engagement, development, and retention through effective leadership and communication. Stakeholder Engagement & Collaboration Regular travel to the United States to engage with business leaders, understand evolving needs, and align service center priorities with on-ground requirements. Serve as a key liaison between the India center and global stakeholders, ensuring seamless communication and mutual alignment. Operations & Infrastructure Oversight Ensure adequate infrastructure, technology, and facility management to support service delivery excellence. Collaborate with IT teams to introduce and support systems, tools, and automation that improve efficiency and control. Proactively manage risks, compliance, data privacy, and security protocols in coordination with internal and external audit functions. Planning & Governance Drive resource planning aligned with demand forecasts and project pipeline. Establish KPIs, dashboards, and governance structures for performance monitoring, continuous improvement, and issue resolution. Ensure timely and high-quality delivery of business-critical services. Qualifications & Experience: 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles. Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT. Proven experience in building, scaling, and transforming shared services or global capability centers. Experience in stakeholder management, preferably with US-based teams and leaders. Strong business acumen with an ability to influence and drive results across geographies. Excellent leadership, communication, and conflict resolution skills. Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred. Preferred Attributes: Experience managing teams across multiple shifts, including night operations. Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools). Demonstrated ability to operate at both strategic and tactical levels. High resilience, problem-solving ability, and decisiveness in ambiguous environments. US visa and travel history to US / CAN or other GCCs in Europe.

As the CFO Advisory Manager - SAP Finance Functional Lead at RSM, you will have the opportunity to serve as a strategic advisor to clients on the optimization, (re)engineering, and stabilization of finance business processes within the S/4HANA landscape. Your role will involve identifying opportunities to enhance system design, strengthen internal controls, and align SAP capabilities with broader finance transformation goals and SAP leading practices. You will be responsible for leading the execution of finance transformation initiatives by managing end-to-end project activities, conducting assessments, aligning stakeholders, defining operating models, and ensuring effective delivery of advisory outcomes across people, process, and technology. Your coordination with client teams and technical partners will be crucial in driving sustainable change. In this role, you will deliver high-quality work within expected timeframes, scope, budgets, and client expectations. Your oversight and management of projects will include identifying solutions to client challenges, managing progress and risks, keeping stakeholders informed, and supporting the communication of project financials to firm leadership. Furthermore, you will play a key role in supporting go-to-market initiatives and proposals for SAP-led finance transformation engagements. Understanding firm capabilities across lines of business to identify cross-selling opportunities and contributing to the development of SAP-based accelerators, templates, and toolkits to address common client needs in finance transformation will be part of your responsibilities. Mentorship is an important aspect of this role, where you will effectively manage, coach, and develop junior resources and peers by providing timely and actionable feedback, as well as contributing to recruitment and retention efforts. Effective communication both internally and externally with client employees, C-suite executives, and/or private equity partners will be essential in developing and fostering client relationships. To qualify for this role, you should have a Chartered Accountancy / Cost & Management Accountancy / MBA from a Top Tier Institution with a minimum of 8-12 years of experience working in a Big 4 or large organization. Deep knowledge of SAP S/4HANA Finance modules, related sub-ledgers, and hands-on experience in SAP Tools, Ecosystem, and Journeys are required. Additionally, experience in finance transformation, business process improvement, shared services, or technology enablement is a plus. Critical thinking skills, the ability to solve complex business problems, and proficiency in various software tools are essential for success in this role. You should also demonstrate strong project management, organizational skills, and the ability to work effectively in a fast-paced, ever-evolving work environment. At RSM, we offer a competitive benefits and compensation package, along with flexibility in your schedule to balance life's demands while serving clients. If you require accommodation for disabilities during the recruitment process or employment/partnership, please reach out to us at careers@rsmus.com.,

As a Systems Accountant at Instem, you will play a crucial role in the integration and implementation of financial and operational systems within our fast-growing global organization. Reporting directly to the VP of Operating & Finance Systems, you will be responsible for various key tasks such as system implementation, troubleshooting, process improvement, and ensuring compliance with financial regulations. Additionally, you will be instrumental in the integration of acquisitions into the group, contributing significantly to the overall success of the company. Your responsibilities will include actively participating in the integration of acquisitions into the Group's financial and operational systems, implementing and optimizing financial and operational systems including accounting, reporting, and budgeting software, analyzing and enhancing existing processes to improve efficiency, reduce costs, and enhance data accuracy, ensuring standardized documentation for all system processes, managing the accuracy, completeness, and security of financial and operational data, and maintaining compliance with relevant regulations and accounting standards. To excel in this role, you will need to possess a range of skills including experience in integrating companies into an existing software platform, proficiency with ERP and operational systems such as NetSuite, Salesforce, or SuiteProjects, transitioning experience to a shared service environment, familiarity with data analytics tools and AI, strong analytical and problem-solving skills, expertise in process documentation, project management experience, and knowledge of IFRS and financial controls. At Instem, we value exceptional individuals who are enthusiastic, empowered to think independently, take initiative, and drive innovation. We offer a supportive and inclusive work environment where you will have ample opportunities to learn, grow, and contribute towards our mission of bringing life-enhancing products to market faster. Join us at Instem and be a part of a team that is dedicated to making a positive impact on people's lives worldwide.,

Role & responsibilities The job holder follows existing processes, procedures and guidelines during their daily tasks which involve the timely and efficient collection of cash from customers while maintaining the integrity and accuracy of the debtors ledger. Certain problems that arise can be resolved after further investigation such as the release of goods for dispatch, in case the customer is on Stop list, following receipt of authorization. The jobholder will have to work in a share service setup while dealing with other countries w.r.t Credit Control and collection. It also involves a high degree of communication with customers in persuading them to settle their accounts in timely manner. Failure to do so can have a detrimental impact on the business' cash flow. The role also requires the job holder to interact with intercompany and central bank to make sure all payments are notified on time, It also requires holder to build and maintain strong, trusting relationships with certain internal departments and customers. Following clearly defined processes and procedures will allow the job holder to make daily decisions. Other more difficult decisions are directed to the line manager. Incorrect decisions could have a detrimental impact on the company's reputation. Role requires the job holder to develop short term plans on how to achieve their objectives or reducing outstanding debts and ultimately improving the cash flow of the business. Although the job holder works within well-established processes and procedures, they are expected to come up with suggestions for improvement, such as the efficiency in posting invoices in the appropriate system or the report and administration of due dates. The job holder is expected to prepare Insurance certificates, Sending Auto Emails Payment Reminders, Customer Ledgers Signoffs, Preparing monthly outstanding files and clearing unadjusted credits & advances. Knowledge of TDS is appreciated. Preferred candidate profile

As a Global Process Champion at AkzoNobel, you will be responsible for designing processes (level 1-4) with a focus on IM alignment for systems, standard operating procedures, training, and ensuring closure of deviations to standards. Your role will involve developing standard operating procedures, conducting training in the P2P area, performing fit-gap analysis, maintaining deviation logs, and ensuring a high level of process standardization in P2P. Additionally, you will contribute to delivering policies in the area of P2P, participate in system changes, and drive agreed transitions. To excel in this role, you should have a Degree/Bachelor in Economics/Business Administration/Accounting, with at least 8 years of experience and 2 years in P2P process operations and/or process design within Shared Services. You should possess specialized knowledge of P2P financial discipline, strategy, and policies, as well as an excellent understanding of P2P process design, ERP systems, controls, and transactional accounting processes. Proficiency in P2P process design methodologies, redesign/modelling experience, and strong interpersonal and presentation skills are essential. You should be capable of thinking and working conceptually while considering process details and their impact on Operations. Collaborating effectively with other Functions/Towers and understanding interfaces between your function and others in end-to-end processes is crucial. Proficiency in English, prioritization skills, sensitivity to deadlines, and the ability to work in a diverse and multi-cultural environment are key attributes for success in this role. If you are looking to be part of a global company dedicated to providing sustainable solutions and shaping a better future, join AkzoNobel as a Global Process Champion and contribute to painting the future together.,

The Executive - HR will be responsible for maintaining the data integrity of the HRIS, generating reports and metrics, suggesting improvements to HR processes, and leading projects related to data, technology, total rewards, and/or HR operations. You will conduct research and analysis to support HRBPs in team strategy and decision-making. Extract and analyze data from HR systems to create reports that meet client needs effectively. Provide support and metrics for leadership program delivery. Moreover, you will offer advice and solutions to HR team members on systems and processes. Develop tools and communication to assist them. Participate in working teams and committees to develop programs, initiatives, and drive continuous improvement. Ensuring the protection, accuracy, and integrity of HR data is crucial. You will investigate and correct data anomalies. Document and review system irregularities and collaborate with others to resolve them. Contribute to report automation and simplification to allow for in-depth analysis. Identify methods to enhance data accuracy and efficiency in HRIS processes. Assist in creating HRIS training materials, documenting processes, and delivering sessions. Assess reporting mechanisms, develop customized queries, maintain procedures and documentation, and manage a report run schedule. Prepare various compensation-related reports and analyses, including salary budgets, trends, and compression analysis. Support the salary review process. Lead continuous improvement and implementation of HR Information Systems. Handle Monthly Turnover and Demographic Reporting. Key Requirements: - Exceptional analytical skills - Proficiency in HR Information Systems, particularly WorkDay - Advanced MS Excel skills - Strong attention to detail - Experience in handling employee data discreetly and professionally - Ability to work independently, think critically, and take initiative - Project management skills - Strong rapport-building and presentation skills Minimum Qualifications: - Degree or diploma in HR or related field - 2 years of intermediate HR experience with a proven track record of working effectively with clients and delivering presentations - Demonstrated proficiency in technology, systems, and reports Must-Haves for the Role: - Excellent verbal and written communication skills - At least 2 years of experience in HR Operations and Shared Services Good to Have: - Knowledge of any HRIS, with experience in Workday considered an advantage.,

The Senior General Ledger (GL) Accountant will be responsible for completing accurate and timely bookkeeping activities for the company. This will include preparing the financial statements and annual audit for period end close. You will have a significant role in implementing and enforcing internal financial controls. An essential part of this role is ensuring the financial reports prepared for audit and regulatory purposes meet accounting best practices and regulatory requirements. You will report to the India Hub Lead, work with and provide guidance and support to the GL Accountant in the team. Role & responsibilities Ensure accurate and timely period-end close, including journal entry posting, account reconciliation, and consolidation. Review general ledger (GL) and accounts periodically to ensure compliance with internal financial controls. Perform GL accounting activities in accordance with accounting principles and regulatory requirements. Ensure all R2R controls are followed and properly documented. Support regulatory and external audit queries. Collaborate with R2R Global Process Owner (GPO) to champion process expertise and drive process improvement. Work with the India Hub Lead to execute R2R process strategy. Collaborate with Procure-to-Pay (P2P), Order-to-Cash (O2C), and Master Data teams to ensure end-to-end transaction accuracy. Liaise with business stakeholders and SSC delivery teams to ensure timely and accurate service delivery. Establish credibility and effective collaboration with cross-functional teams and external auditors. Ensure compliance with the fiscal close calendar and internal policies. Monitor performance targets and escalate issues if not achieved Preferred candidate profile 3 years experience in R2R GL accounting operations. Strong English language skills. Qualified accountant (AAT/CIMA/ACCA/ACA or global equivalent) or qualified by experience. Advanced MS Excel skills with a proven aptitude to interpret financial data. Strong knowledge of finance business processes, accounting policies, and statutory accounting principles to ensure compliant SSC operations. Working knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality. Appropriately applies concepts, methods, and terminology associated with generally accepted accounting practices/operations to new or ambiguous situations. Experience performing GL accounting tasks/procedures at a moderately difficult to considerably difficult level. Examines issues and makes informed recommendations related to closing cycles. Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution. Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations. Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work. Beneficial to have: Experience with MS Dynamics. Conversant in other languages besides English. Bachelors degree in Finance, Accounting, Economics, or other business-related discipline.

Role & responsibilities Review and provide input on billing team activities Ensure accurate, timely and consistent billing on an ongoing basis Provide input and guidance for exception-based billing Provide input for revenue adjustments Provide approvals where required for billing activities e.g., for free text invoice Receive and manage escalations or issues in relation to billing Manage region-specific reporting or other ad hoc requests Supervise billing functional team across multiple levels Establish strong working relationships with direct reports to ensure satisfaction and talent retention Mentor and guide direct reports, sharing expertise and knowledge to support growth and development Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development Ensure billing team are meeting performance targets and investigate when not achieved Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary Foster adoption of the company culture and values and mindset shift to one Shared Service Centre (SSC) team Monitor billing teams required training to ensure adherence to company compliance policies & procedures Direct billing period close and consolidation Ensure billing activities for period end close are completed in a timely and accurate manner in line with the agreed period end timeline Review and provide additional guidance on billing issues and reconciliation to GL Resolve period close issues or queries that requires judgement and expertise Review financial and regulatory reporting and audit materials related to billing activities and transactions Support continuous improvement of the O2C processes in the SSC Work with the Global O2C Delivery Lead to action and execute O2C process strategy Raise feedback for potential opportunities to optimise and standardise methods and processes Ensure in-scope billing processes are documented and stored on the assigned shared location Monitor and report on key performance indicators (KPIs) for measuring performance of billing processes against agreed SLAs Ensure billing team compliance Ensure policies and procedures are followed by billing team performing tasks during and outside period end close Ensure all O2C controls are adhered to and documented appropriately Support implementation of risk management process and associated controls in line with company policies Respond to requests from regulatory authorities and auditors Collaborate with customers, third parties and other teams Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner Act as first point of contact/escalation level for customer requests, issues, or incidents and ensure billings, negotiations, and investigations are handled appropriately Collaborate with Master Data team for required data points, best practices and standards and data issues Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist Preferred candidate profile 8+ years management service delivery experience in O2C billing SSC operations, with a track record of managing team 5+ years of people management experience with the ability to effectively direct and prioritise work of others Strong English language skills Advanced MS Excel skills with a proven aptitude to interpret customer and financial data Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality Deep understanding and enforcement of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations Applied experience in O2C billing and invoice processing Experience performing and/or leading teams performing billing tasks/procedures at a moderately difficult to considerably difficult level Examines issues and makes informed recommendations related to closing cycles Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work Excellent communication and negotiation skills with a strong ability to interact with customers and resolve issues

(Associate) Director GES PSC - P2P / Invoice to Pay Global Enterprise Services - Procurement & Supply Chain Purpose of the job Responsible to manage the operations pertaining to Invoice to pay activities, including but not limited to Payment proposals, Payments Run, Invoice Processing/Managment, Vendor Recon & Audit. Additionally, the role focuses on team leadership, stakeholder collaboration, process harmonization and continuous improvement to enhance overall service delivery. Job Context This position is responsible for invoice processing and payment-related activities for multiple regions, primarily EMEA, APAC, and North America . The scope includes managing transactions for over 200 entities, with an annual volume exceeding 600,000 invoices, along with daily ad-hoc and regular payment runs and AP queries/Tickets. This role requires close collaboration with external vendors, senior leadership, regional teams, and cross-functional departments to ensure high-quality service delivery through complete integration and Harmonization of Accounts payable activities in PSC. Additionally, the role demands strong people management skills, fostering a culture of high performance, employee engagement, and capability building within the team. By developing and mentoring talent, the leader will contribute to building a future-ready workforce capable of supporting evolving business needs. Key Areas of Accountability / Responsibility 1. Project Leadership & Transformation Drive high-impact initiatives ensuring exceptional project delivery Lead strategic change management initiatives for GES-PSC in close collaboration with senior management Spearhead the project, delivering significant operational improvements 2. Operations & Compliance Management Accountable for KPI achievement for processes and SLA achievement to ensure operational efficiency, compliance, and service excellence Responsible for Invoice Processing and Payment Operations for the function while ensuring efficiency and quality Ensure compliance with regulatory requirements, company policies, and risk management frameworks within Invoice Processing and Payment Operations Develop and implement risk management & controls 3. Process Optimization & Automation Partner with optimization team to enhance efficiency and scalability within GES-PSC Oversee the development and deployment of automated solutions to improve transactional accuracy and workflow effectiveness 4. Stakeholder & Team Management Build and maintain strong relationships with Vendors, central and regional teams, ensuring seamless collaboration for effective service delivery Drive a best-in-class experience for partners, users, and suppliers through enhanced service delivery and proactive issue resolution 5. People Management & Leadership Provide strategic leadership and direction to teams, fostering a culture of high performance, accountability, and collaboration. Drive team engagement, development, and succession planning, ensuring a motivated and skilled workforce. Implement training programs to upskill employees and align with evolving business needs. Conduct performance reviews, coaching, and mentoring to enhance team productivity and professional growth. Foster a culture of continuous improvement, encouraging innovation and best practices across the team 6. Complexity of the job The role is highly complex, requiring the management of high-volume Invoice to Pay operations across multiple regions, manage time zones, senior process experts, process optimization, AP integration, risk management and regulatory compliance, while driving automation, tax & duty issues and large-scale transformation projects in a dynamic, cross-functional environment. 7. Education & Experience Bachelor's / Masters Degree in Finance/ Commerce/ Management/ Economics 10 years of experience in the areas of Procurement operations / shared service operations Extended knowledge of SAP AR/SD FICO or other ERP Good knowledge of AP operations is a must Fluent in English, written & oral. Foreign languages would be an added advantage In-depth knowledge of business processes in the functional P2P area Extensive experience of P2P process solution design & implementation Extensive cross process integration experience Knowledge of the corporate business concepts and processes Project management skills 8. Critical competencies for success Strategic leadership, strong communication skills, and financial acumen to drive cost optimization, stakeholder engagement and supplier management. Expertise in procurement technology, compliance, and risk mitigation is essential. Strong data-driven decision-making, stakeholder collaboration, and change management capabilities enable efficiency, innovation, and business alignment.

Must Have - Capital Market Domain knowledge Functional Risk Management- Master Data Shared services risk management Change & Transformation programs risk management Responsibilities: Capital Market Domain knowledge. Identify and assess potential risks to the companys operations, financial health, and reputation. Develop and implement risk management policies and procedures. Defining clear roles and responsibilities for each stakeholder involved in risk management is essential. Establishing a robust risk governance framework that outlines the organization's approach to risk management, including risk appetite, risk tolerance, and escalation procedures. Regularly reviewing and improving the risk management framework to ensure its effectiveness and relevance. Continuously monitoring the effectiveness of risk controls and reporting on risk-related information to relevant stakeholders. Collaborate with stakeholders across various functions, including program leadership, program delivery team (business and IT), and compliance teams to ensure a holistic approach to risk management. Stay update on emerging technology, industry trends, and best practices in program risk management.

Role & responsibilities Lead and provide oversight for all management and administrative functions for smooth delivery of Rane Business Services (dedicated wing supporting Rane Group companies with respect to) various operations across service lines) Define and manage Service Levels Agreements as well as associated governance and project management Responsible for management of all SSC related contract and vendor relationships Ensure effective interlock with key business leaders and continuously update them on SSC Operations Implement Operational excellence framework and deliver tangible improvements; Monitor and report service quality Proven record in Managing / Implementation of Shared services Desired Candidate Profile 15+ years of total experience with in-depth knowledge of SAP HANA, Accounting knowledge of all segments with financial controls and compliance standards Exposure to IT Applications Workflow solutions, Microsoft, Visio, Project Management systems Proven track record of successfully managing interfaces to other functions Recognized expertise in cross-functional process development Strong track record of innovation, creativity, problem solving & productivity in projects Strong leadership skills Excellent communication, presentation skills Strong customer orientation

Job Title: Senior Manager/Associate Director-HR Contact Centre / Service Delivery Location: Pan India Experience Required: 14+ years Team Size: 80+ FTEs Job Summary: We are seeking a strategic and experienced HR Operations / Shared Services leader to head our HR Contact Centre and Shared Services function, responsible for the entire employee lifecycle from hire to retire . This role demands strong operational expertise, P&L ownership , and the ability to manage large-scale teams and complex service delivery models across geographies. Key Responsibilities: End-to-End HR Lifecycle Management : Oversee and continuously improve processes across onboarding, employee data management, benefits administration, payroll interface, transfers, exit management, and post-exit services. HR Shared Services Leadership : Manage a centralized HR shared services function delivering support for all HR processes, policies, and systems with a strong focus on SLAs and service quality. P&L and Budget Ownership : Accountable for financial planning, budgeting, and cost optimization for the HR operations function. Drive productivity and cost-efficiency across services. Team Leadership : Lead a large team (80+ members) including team managers, HR specialists, and service agents; foster a high-performance culture with continuous training, development, and succession planning. Stakeholder Management : Collaborate with internal HR COEs, IT, Finance, Compliance, and external partners/vendors to ensure consistent service delivery and stakeholder satisfaction. Compliance and Risk Management : Ensure compliance with labor laws, internal controls, and regulatory requirements related to HR operations and data governance. If you wish to apply for the above role, please share your resume on swarali.deshmukh@credencehrservices.com

We are looking for a dynamic Recruiter with a proven track record in managing full-cycle Technical Recruitment and/or Shared Services Recruitment to join our growing team in Hyderabad. The ideal candidate should have strong stakeholder management skills , the ability to handle multiple technical roles across levels, and experience working closely with hiring managers. Requirement:- Technical Recruitment / Shared Services and Stakeholder Management. Location: Hyderabad, India. Availability: Immediate Joiners Only. Work Setup:- 5 days from Office

As a member of our team at Tesco in Bengaluru, you will play a crucial role in serving our customers, communities, and planet. Your responsibilities will include standardising processes, delivering cost savings, leveraging technological solutions for agility, and empowering colleagues to enhance customer service. With a diverse range of expertise and a strong network of teams, we aim to simplify operations and offer high-quality services to our customers. Established in 2004, Tesco in Bengaluru focuses on standardisation and building centralised capabilities to improve the experience for millions of customers globally and streamline processes for over 3,30,000 colleagues. Our team at Tesco Business Solutions (TBS), founded in 2017, has transitioned from traditional shared services to a solutions-focused organisation dedicated to driving scale and delivering value through decision science. With a global workforce of over 4,400 skilled professionals across the UK, India, Hungary, and the Republic of Ireland, TBS supports various markets and business units within the Tesco Group. Our commitment to innovation, agility, and building partnerships underscores everything we do. By adding value and creating impactful outcomes, TBS aims to shape the future of the business and maintain a sustainable competitive advantage. Join us at Tesco in Bengaluru and Tesco Business Solutions to be part of a dynamic team that is dedicated to making a difference for our customers, colleagues, and the environment.,

You will be responsible for contributing to Tesco's multi-disciplinary team in Bengaluru, dedicated to enhancing customer experience, fostering community engagement, and promoting sustainability initiatives. Your role involves standardizing processes, driving cost efficiencies, leveraging technology solutions for enhanced agility, and empowering colleagues to elevate customer service levels. As a key member of the team, you will collaborate with cross-functional experts, engage with diverse teams, and ensure robust governance practices to streamline operations and deliver top-notch services to customers. Since its inception in 2004, Tesco in Bengaluru has been instrumental in enhancing customer experiences globally and simplifying operations for over 3,30,000 colleagues worldwide. Tesco Business Solutions (TBS), established in 2017, has transformed from a traditional shared services entity to a dynamic, purpose-driven organization focused on delivering scalable solutions and value to the Tesco Group through the application of decision science. With a global workforce of over 4,400 skilled professionals across multiple locations, TBS plays a pivotal role in supporting various markets and business units within the Tesco Group. In this role, you will be at the forefront of innovation, driving a solutions-oriented approach, and fostering agility in operations and support functions. By establishing strategic partnerships and emphasizing value creation, TBS aims to shape the future of the business by adding significant value and delivering impactful outcomes. Join us in our mission to create a sustainable competitive advantage for Tesco by attracting top talent, driving transformation initiatives, and unlocking new avenues of value creation.,

Job Overview: The Global Service Delivery Human Resources Team Lead supervises a team of HR Administrators who provide administrative support to multiple RWS sites. The role ensures the effective and efficient delivery of HR People Services processes. The Human Resources Team Lead works closely with Global Service Delivery leadership on proper execution of HR administrative services. Key Responsibilities: Team Leadership & Service Delivery: Manage and develop the HR administration team to ensure timely, professional, and accurate execution of end-to-end People Services in line with global and local HR processes. HR Operations & Compliance: Oversee and personally contribute to HR data administration, ensuring compliance with legal/regulatory requirements and accuracy in transactions such as new hires, changes, and terminations. Issue Resolution & Escalation: Act as the first point of escalation for service requests and HR system issues, resolving problems and escalating complex cases to leadership as needed. Process Improvement & Collaboration: Continuously evaluate and enhance HR administrative processes, collaborating with other HR teams to ensure seamless service delivery and operational efficiency. Performance & Reporting: Drive service excellence by monitoring team performance, maintaining service quality standards, and delivering HR metrics and reports to regional leadership. Skills & Experience: HR & Compliance Expertise: Deep knowledge of HR processes, statutory requirements, data privacy, and policy compliance across all HR services. Leadership & Team Performance: Proven experience managing HR teams, driving productivity, service quality, and performance against SLAs. Process & Service Excellence: Strong focus on continuous improvement, problem-solving, and delivering high levels of internal customer satisfaction. Data Accuracy & Reporting: Ensures accurate, compliant HR data management and delivers reliable metrics and reporting to monitor service effectiveness. Technical & Communication Skills: Proficient in Microsoft Office, HRIS (preferably Dynamics 365 HR, iCIMS), with strong communication and discretion handling sensitive information.

Ticket Processing & Queue Management: Pending/Ageing Tickets Follow-up: Escalation Tickets & Issue Resolution: Workday experience is advantageous Hire to Retired Required Candidate profile experience in employee data management or HRIS operations, with a foundational understanding of data management processes. Familiarity with HRIS platforms

As a Lead-Compliance-Retail Assets in the Compliance department, your main responsibility will be to provide advisory on regulatory expectations to Retail Assets, Credit Cards, and Shared Services business units. You will be expected to coordinate and collate ad-hoc/indent requirements in collaboration with business stakeholders. Additionally, reviewing Policies, SOPs, Manuals from regulatory circulars and advisory perspectives will be part of your role, along with coordinating with officials during RBI Examination exercises for closure of regulatory obligations. Moreover, you will be required to coordinate with stakeholders during Regulatory Inspections and collation of data, assist the Regulatory compliance team for Ad-hoc requirements, and preparation of various Board-related notes. Providing effective advisory to business stakeholders and ensuring delivery timelines are met will also be crucial aspects of this role. To qualify for this position, you should have a Graduation degree in any field, while a Post Graduation degree is also desirable. The ideal candidate will have 10-18 years of experience in compliance-related roles.,

The Manager - FP&A position at our MNC Client in Navi Mumbai involves overseeing financial planning and analysis functions within the Logistics & Shipping industry. With 10+ years of experience in shipping & logistics, shared services, and a strong educational background including qualifications such as CA, ICWAI, CPA, CMA, M.COM, or MBA, you will play a key role in financial decision-making and strategy development. This is a full-time office-based role with a 5-day work week. If you meet these requirements and are interested in this opportunity, please share your profiles with Deeksha.ka@peoplefy.com.,

As an HR Coordinator at Smiths, you will report to the Talent Acquisition Operations Lead and play a crucial role in providing prompt assistance and guidance to candidates and employees at all levels within the organization. Your responsibilities will involve ensuring that HR policies, procedures, and administrative services are effectively delivered to support individuals from both personal and organizational perspectives. To excel in this role, you must embody a can-do attitude, enthusiasm, strong organizational skills, and the ability to multitask. Interacting with various stakeholders, employees, and candidates is a key aspect of this position, underscoring the importance of effective communication at all levels. Your day-to-day tasks will include overseeing HR operations, providing end-to-end HR support, managing onboarding processes, handling employee queries, coordinating background verification checks, maintaining employee records, and contributing to continuous improvement initiatives within the shared service area. The ideal candidate for this role should possess 2-4 years of experience in HR or related operational functions, a strong desire to simplify processes, proficiency in HR databases and systems, problem-solving skills, and the ability to maintain confidentiality in handling sensitive information. Experience in a shared services organization supporting multiple countries is advantageous. Furthermore, you should be adept at meeting project deadlines, adhering to Service Level Agreements (SLAs), preparing reports on HR metrics, and engaging in stakeholder management. Proficiency in Microsoft Suite, a customer service orientation, detail-oriented mindset, and excellent interpersonal skills are also essential for success in this position. A Bachelor's degree and certification in Human Resources or Management, fluency in English, and a passion for working in a collaborative HR environment are mandatory qualifications. Additionally, a proactive attitude, willingness to learn, and alignment with the organizational culture emphasizing flexibility, collaboration, and positivity are key attributes desired in potential candidates. At Smiths, we value diversity and inclusivity, fostering employee resource groups to promote connection and support among colleagues. Recognizing excellence through initiatives like the Smiths Excellence Awards and celebrating achievements on Smiths Day, we offer a rewarding career opportunity with competitive compensation and benefits. In this role, your decision-making impacts the organization's major goals positively, and you will interact with employees, line managers, Talent Acquisition, and HR teams globally. Your ability to build strong internal and external relationships across Smiths divisions and functions will be instrumental in driving success within the organization.,

As a Business Operations Specialist at SAP, you will be joining the SuccessFactors Strategic Business Steering team. We are looking for individuals who are proactive and detail-oriented, with a background in shared services, procurement operations, or business support. In this role, you will be responsible for owning critical software procurement processes and contributing to the ongoing optimization of tools, systems, and vendor relationships. The Strategic Business Steering team, part of the COO team of SAP SuccessFactors, functions as the operational backbone for the Product & Engineering L1 unit. This dedicated team oversees essential activities such as running business operations, managing strategic projects, orchestrating budget and resource planning, offering strategic insights, and driving mission-critical initiatives. At SAP, we believe in creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative and caring team environment with a strong focus on learning and development. Your individual contributions will be recognized, and you will have a variety of benefit options to choose from. SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. With over four hundred thousand customers worldwide, we help organizations work together more efficiently and use business insight more effectively. As a cloud company with a purpose-driven approach and a commitment to personal development, we believe in ensuring that every challenge gets the solution it deserves. Our culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone, regardless of background, feels included and can perform at their best. We are committed to equal employment opportunities and providing accessibility accommodations to applicants with physical and/or mental disabilities. At SAP, we are proud to be an equal opportunity workplace and an affirmative action employer. We invest in our employees to inspire confidence and help everyone realize their full potential. If you are interested in joining SAP and require accommodation or special assistance during the application process, please reach out to our Recruiting Operations Team at Careers@sap.com. For SAP employees, only permanent roles are eligible for the SAP Employee Referral Program, subject to the eligibility rules set in the SAP Referral Policy. Successful candidates may be required to undergo a background verification with an external vendor. Requisition ID: 431221 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.,

You will be responsible for managing end-to-end operations in the e-commerce domain, implementing company-wide management-approved strategies, and aligning with stakeholders to make decisions for operational activities and set strategic goals. Your main task will be to plan and monitor the day-to-day running of the business to ensure smooth progress. Additionally, you will supervise staff from different departments, provide constructive feedback, and regularly evaluate the efficiency of business procedures to implement necessary improvements in line with organizational objectives. Furthermore, you will oversee customer support processes, organize them to enhance customer satisfaction, review financial information, and adjust operational budgets to promote profitability. You will also be required to revise and formulate policies, promote their implementation, and evaluate overall performance by gathering, analyzing, and interpreting data and metrics. Conducting follow-ups with corporate clients and fostering close relationships with high-level decision-makers to identify and capitalize on new business opportunities will also be part of your responsibilities. The ideal candidate should possess a Bachelor's degree or above, with 10+ years of experience in Customer Experience Management and Shared Services for domestic or international markets in a contact center environment. Experience in the E-commerce domain will be preferred, along with a proven track record of managing projects involving 1000+ FTEs. Strong financial management skills, including budgeting, margins, and profit and loss (P&L) statements, are essential. The role also requires strong negotiation and business management skills, analytical thinking, proactive attitude, and exceptional written and verbal communication skills. Excellent interpersonal skills, a teamwork mindset, attention to detail, productivity, accountability, and the ability to work under tight deadlines when needed are crucial. Working knowledge of data analysis, performance metrics, and operational metrics will be advantageous for this position.,