SHAKUMBHARI ENTERPRISES

Company Description Shakumbhari Enterprises, established in 2016 under the leadership of Mr. Kiran Sharma, is based in Kurukshetra, Haryana, India. The company is dedicated to providing high-quality attested products to its clients. With a commitment to excellence, Shakumbhari Enterprises has built a reputation for reliability and quality. Role Description This is a full-time on-site role for a Customer Service Specialist located in Moradabad. The Customer Service Specialist will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining phone etiquette. This role involves managing customer interactions and improving customer experience through effective communication and problem-solving skills. Qualifications Customer Support and Customer Service skills Experience in ensuring Customer Satisfaction and enhancing Customer Experience Excellent Phone Etiquette skills Strong communication and interpersonal skills Ability to work effectively in a team-oriented environment Experience in using CRM software is a plus High school diploma or equivalent required; Bachelor's degree preferred