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Growel Softech Private Limited logo
Module Lead Growel Softech Private Limited

2.0 - 5.0 years

2 - 7 Lacs

bengaluru, karnataka, india

Remote

The Level 2 Support Specialist will provide advanced support for ECTO and SFTT applications, working closely with Level 1 teams, technical architects, and cross-functional stakeholders to ensure seamless operations, timely issue resolution, and continuous improvement of the solutions. Responsibilities Provide second-level support for end users and Level 1 teams for ECTO and SFTT applications. Collaborate with Level 1 support teams to resolve tickets, emails, and calls within defined timelines. Perform configuration activities triggered by incidents, change requests, RITMs, and SCTasks. Troubleshoot issues related to time-off requests, time tracking, and other functional components of the app...

Posted 8 hours ago

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