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5.0 - 8.0 years
6 - 11 Lacs
Kochi
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Salesforce Platform Development. Experience: 5-8 Years.
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. With a foundation laid in 2006, our innovative microinverter technology has transformed solar power into a safer, more reliable, and scalable energy source. The Enphase Energy System empowers users to generate, utilize, store, and trade their own power. As one of the most successful and innovative clean energy companies globally, we have shipped over 80 million products to more than 160 countries. Join our vibrant teams dedicated to designing and developing next-generation energy technologies to contribute towards a sustainable future! We are seeking an Analyst to join our Sales Operations team based in our Bangalore, India office. Reporting to the Manager, Sales Operations, this role will entail analytics related to demand and supply metrics for the company. The responsibilities include developing detailed dashboards for sell-through analysis, monitoring changes in market trends, and more. The ideal candidate must possess a high level of analytical skills, a solid background in data analysis, and a proven track record in achieving business targets. Critical thinking, problem-solving abilities, and experience in analytics and BI dashboard automation are essential requirements for this role. **Responsibilities:** - Collaborate with the Sales GM of a major sales region to optimize revenue generation and achieve corporate revenue targets. - Analyze customer Point of Sale and Channel Inventory data. - Enhance existing processes for scalability by implementing supply chain tools and automation. - Conduct in-depth research on market share and competitive intelligence in regional markets. - Provide comprehensive quantitative analysis to identify sales opportunities that drive Enphase's opportunity/funnel management. - Work closely with the supply planning team and product managers to ensure alignment on new product planning, product transitions, and supply constraints. - Foster communication and collaboration across various departments within the company, including sales, finance, supply planning, pricing, and PLM teams. **Requirements:** - B.Tech/Masters degree required, with expertise in supply chain and business analytics, preferably in a complex Solar or High-Tech industry multi-tiered channel environment. - Proficiency in MS Excel and data manipulation is a prerequisite. Experience with QlikView, Tableau, Incorta, SQL, and SFDC is advantageous. - Strong affinity for working with large data sets, proficiency in spreadsheet management, and meticulous attention to metrics. - Process-oriented mindset with exceptional analytical skills, problem-solving abilities, and a strong business acumen driven by data insights. - Highly organized with a diligent work ethic, detail-oriented approach, and a metrics-driven mindset. Emphasis on accuracy, precision, and adherence to processes. - Bachelor's B.Tech/Masters from Tier-1 colleges (with a CGPA of 7+/70%) and 1-3 years of relevant experience.,
Posted 1 week ago
5.0 - 15.0 years
0 Lacs
noida, uttar pradesh
On-site
The Salesforce Practice Head will be responsible for leading and growing the SFDC practice in alignment with the firm's business strategy and market focus. With over 15 years of experience, including at least 5 years in SFDC, the ideal candidate will be based in Kolkata, Noida, Mumbai, or Jaipur. Key Responsibilities: - Lead and grow the SFDC practice, aligning with the firm's business strategy and market focus. - Actively support sales opportunities by leveraging solutions and services to create strong value propositions for clients. - Oversee practice operations to ensure delivery excellence and effective resource management. - Manage talent acquisition, development, and retention to foster a high-performing team. - Demonstrate expertise in SFDC and related technologies to drive innovation and growth. Essential Functions: - Build and grow the SFDC practice to meet revenue targets. - Collaborate with vertical business units and global sales teams to drive competency growth. - Support delivery teams on projects, ensuring customer service excellence. - Develop and maintain relationships with SFDC and product vendors to enhance internal expertise and thought leadership. Skills and Qualifications: - Strong understanding of business processes and diverse technologies. - Proven experience in managing a large SFDC practice. - Ability to align SFDC growth strategy with overall enterprise applications focus. - Expertise in presales, strategy, and operations management. Additional Requirements: - Demonstrated experience in managing a large team of SFDC professionals. - Ability to drive business from existing clients and acquire new clients. - Effective monitoring of practice resources to address market needs promptly.,
Posted 1 week ago
5.0 - 10.0 years
0 Lacs
karnataka
On-site
As a Territory Sales Manager for the complete Hitachi Energy portfolio based in Kochi, Kerala, your primary responsibility will be to achieve the sales targets for the Hitachi Energy products in the Kerala region under the Bengaluru Territory. You will be required to focus on business development activities, engage with top customers, promote and position the Hitachi Energy portfolio across various segments such as Industries, Utilities, EPCs, Distributors, OEMs, and New Channels. Additionally, you will play a key role in developing, guiding, and supporting Channel Partners for sales activities, monitoring order execution, and providing support to the project handling team. It is essential to maintain good data quality through the use of tools like SFDC and SAP on a regular basis. Promptly addressing customer complaints, ensuring safety, quality, and integrity, as well as organizing customer events are also part of your responsibilities. To qualify for this role, you should possess a Bachelor's degree in electrical engineering along with 5-10 years of relevant experience. Previous experience in MV, HV Switchgears, and Grid Automation will be advantageous. A strong inclination towards sales and marketing, including account management, is essential for success in this position. Effective communication skills, a customer-centric approach, and a proven ability to manage change are desirable traits. Proficiency in both spoken and written English is required, along with proficiency in the local language for verbal and written communication. This role involves travel and customer meetings, emphasizing the need for flexibility and adaptability. Joining Hitachi Energy means becoming part of a global team dedicated to advancing a sustainable energy future. With a focus on serving customers in the utility, industry, and infrastructure sectors, Hitachi Energy offers innovative solutions and services to drive the energy transition towards a carbon-neutral future. The organization values diversity and collaboration, recognizing that these elements are fundamental to fostering great innovation. If you are ready to embrace this opportunity and contribute to a purpose-driven team, we invite you to apply and be part of our journey towards positive change.,
Posted 1 week ago
4.0 - 10.0 years
0 Lacs
chennai, tamil nadu
On-site
You will be responsible for preparing test plans, test strategy, test case design, and test execution. Your role will involve developing test plans and test case reports for functional and system testing. Your experience should include hands-on experience with SFDC, QC, and Selenium. If you are interested in this position, please share your profile on our job portal at http://www.novaturetech.com/jobs/. Kindly remember to include your Current CTC, Expected CTC, Notice Period, Current Location, and Contact number in your response. This role is based in Chennai and requires 4 to 10 years of experience in Salesforce testing.,
Posted 1 week ago
4.0 - 8.0 years
12 - 20 Lacs
Bengaluru
Work from Office
Project Role: Product Support Advisor Experience: 4-8 Years Job Location: Bangalore(Hybrid) Skills: SFDC Support Shifts: Rotational Key Responsibilities: Configuration and Support: • Implement configuration changes to existing Salesforce objects. • Provide Level 3 support for Salesforce-related issues. • Conduct root cause analysis and implement proactive problem-solving measures. • Develop and maintain standard operating procedures (SOPs) for day-to-day processes. Technical Expertise: • Has experience with Salesforce configuration, flows, approval processes, and automation features. • Is proficient in using tools like Workbench, Data Loader, and Inspector. • Experience with ticketing tools like Remedy force, ServiceNow, Jira, and CSM management. • Understanding of ITIL processes. Process and Quality: • Adhere to ITIL processes and best practices. • Conduct thorough testing of applications in lower environments. • Ensure compliance with SDLC standards and unit testing practices. • Deliver high-quality work within projected timelines and SLAs. Requirement: • 3-5 years of experience in Salesforce, ideally in a support and QA environment. • Salesforce certification in DEV, Administration, Sales Cloud, or Service Cloud. • Knowledge of Salesforce product landscape, Sales Cloud, and Service Cloud. • Experience in the healthcare domain and sales territory hierarchy (preferred). • Expert-level Salesforce configuration skills. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and handle multiple tasks. • Openness to working on rotational shifts (US EST Timezone). Additional Skills: • Understanding of performance optimization techniques to improve the speed and efficiency of Salesforce environments. • Familiarity with Salesforce security best practices and compliance requirements. • Strong problem-solving and analytical skills to identify and resolve issues. • Willingness to learn new technologies and adapt to changing requirements. • If you are a passionate and experienced Salesforce Administrator who is eager to contribute to our team's success, we encourage you to apply. • Collaborate with stakeholders to determine project needs and deliver solutions within defined timelines.
Posted 1 week ago
5.0 - 7.0 years
7 - 9 Lacs
Mumbai
Work from Office
Sr. Sales Engineer- Power Quality Solutions The opportunity Candidate will be responsible for Sales and Marketing of Power Quality Products in Zone West. Works independently with general supervision. Self-motivated and problem-solving Approach, also to influence others within the job area through explanation of facts, policies and practices. How you ll make an impact Promoting Power Quality products to address or predict clients objectives, in various segments like Industries, Generation / Transmission / Distribution Utilities, EPCs, Distributors, Channel Partners, Renewables Developers, etc. Handling the sales enquiry, technical closures, handling commercial negotiations and finalizing contracts with customers for Powe Quality Products. Working closely with Procurement departments of customers to finalize the contracts. Delivering technical seminars, presentations for Industries, Utilities for identified products and services, as required. Identify White Spots, developing growth strategies focused on Hitachi Energy offerings. Conducting research, analyzing market trends, identifying new markets and customer needs. Proficiency in Sales Tools, like SFDC, Excel, Power BI. Innovative & creative thinking ability. Problem solving ability. Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business Your background Degree (B. E. /B. Tech. ) in Electrical engineering 5-7 years+ of experience in Sales & Marketing, LV& HV Capacitors, Harmonic Filters and Power Quality Products. Subject knowledge of Power Quality in must. Proficiency in both spoken & written English language is required .
Posted 1 week ago
4.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Paytm Travel is one of the fastest-growing business verticals within the ecosystem, offering a wide range of travel services including flights, trains, buses, hotels, and more. With a strong user base and a high-intent travel audience, Paytm Travel is uniquely positioned to deliver high-impact advertising opportunities to brands Role Summary We are seeking a highly driven and experienced Operations Manager to join our dynamic team. This role demands a proven ability to lead complex strategic initiatives, orchestrate post booking initiatives, manage cross-functional projects, and ensure operational excellence in fast-paced, high-growth environments. The ideal candidate will leverage data-driven insights to manage diverse programs from strategy through execution, ensuring compliance and fostering seamless collaboration across global teams. Key Responsibilities: Strategic Program Leadership Steer and implement new strategic initiatives, driving their execution from conception to nationwide deployment. Orchestrate and manage large-scale launches, defining data-driven expansion strategies and ensuring seamless operational execution. Spearhead integration projects, facilitating transitions for large user bases and enabling cross-category services to increase demand. Operational Excellence & Compliance Management: Establish and manage comprehensive governance frameworks to efficiently track project progress and ensure timely deliverables across various functions. Lead and manage external compliance audits, ensuring adherence to regulatory standards and safeguarding business continuity and growth.Design and implement scalable processes and mechanisms to prevent non-compliance recurrence and improve overall operational efficiency. Product & Project Lifecycle Management: Lead end-to-end product objectives, including defining business requirements, garnering global and local stakeholder support, executing rigorous testing, and providing post-launch support. Program manages diverse projects from policy planning to on-ground implementation, effectively expanding customer bases. Data-Driven Decision Making & Stakeholder Management: Conduct thorough metric analysis, generate comprehensive reports, and provide status updates to leadership to enable data-driven decision-making. Cultivate seamless collaboration with cross-functional teams and global stakeholders, ensuring alignment and support for strategic initiatives. Required Qualifications: Bachelor's degree in Electronics & Computer Engineering, or a related technical field. Approximately 4-5 years of progressive experience in program management, operations, or related roles within fast-paced environments. Proven track record of successfully managing complex projects and driving strategic initiatives to achieve significant business impact. Demonstrated ability to work with cross-functional teams and manage global stakeholders. Strong analytical skills with experience in leveraging metrics and data for strategic planning and decision-making. Experience in managing compliance, audits, and developing robust governance frameworks. Preferred Skills (Nice to Have): Experience in the mobility, payments, or e-commerce sectors. Familiarity with Salesforce integration projects. Experience with OCR implementation. \ Knowledge of market analysis techniques (technical and fundamental).Proficiency in managing diversified portfolios or trading. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Posted 1 week ago
6.0 - 15.0 years
16 - 18 Lacs
Chennai
Work from Office
Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing whatever your ambitions. Location: Chennai, India Responsibilities: Candidate with technical and selling skills in medical devices is preferred. Able to exhibit technical knowledge and business knowledge of the medical device industry (BSC and competitors). Visit external and internal customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly sales targets, as agreed with the Manager. Manage existing customer base and acquire new customers in the assigned territory without appreciable direction. Independently plan and develop the market for existing and new products according with divisional goals and objectives, through execution, while optimizing available tools. Support the PI lines of business and help organization achieve the desired sales objectives Establish and maintain positive and cooperative working relationships with customers, conducting his or herself in a professional and responsible manner at all times. Conduct customer CMEs, product demonstrations and in-service programs to ensure customer satisfaction. Execute the required job on timely basis such as SFDC. To assist the physicians for cath lab procedures relevant to PI wherever required/requested in the entire territory Involve in clinical discussion with the respective Physicians like Interventional Radiology, Vascular Surgeons, Interventional Cardiologist, Interventional Neurologist and Interventional Nephrologist regarding the technical specifications Establish relationships with KOLs in the territory and execute engagement plans in line with marketing. Work closely with the tender management team to ensure that we can timely lock in tenders with our specifications and win. Help BSC to execute the operations in case of direct supplies and ensure smooth supplies/transactions. Work closely with dealer and their team to ensure smoother operations and train dealer person on BSC PI Portfolio. Candidate will manage the territory with integrity and in accordance with our Code of Conduct Requirements: Bachelor s degree in business or sciences and minimum 5 years of experience in medical devices consumables or super specialty products ( dealing in IR or Vascular surgery only) experience. Candidate will be based at Chennai City only. Candidate should have working experience in Chennai, Vellore and Pondicherry. Track record of achieving annual sales numbers. Existing relationships within the industry specialty/ KOLs will be preferred. Basic understanding of hospital purchase procedures and Govt. tenders of Tamil Nadu state. Ability to proactively manage the business and able to quickly understand new tasks for execution. Ability to build positive working relationships, both internally and externally. Able to assist the patient procedures in cath lab / OT setting. Able to travel continuously in the territory, Travel experience within Tamil Nadu state geography is preferred Requisition ID: 608753 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Educational Requirements Bachelor of Engineering,BE Service Line Digital Experience Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology-Digital Commerce-Salesforce Commerce Cloud(Demandware)
Posted 1 week ago
2.0 - 6.0 years
6 - 11 Lacs
Gurugram
Work from Office
As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications. Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture. Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 7+ years of hands-on experience in Salesforce development, including LWC and Apex. Strong proficiency in Lightning Web Components (LWC), JavaScript, and HTML/CSS. Expertise in Apex programming, including classes, triggers, and batch processing. Experience working with Salesforce APIs (REST/SOAP) and integrations. Familiarity with Salesforce security model, including profiles, roles, sharing settings, and permission sets Preferred technical and professional experience Experience with Aura Components (though primary focus is LWC). Knowledge of Salesforce Experience Cloud (Communities). Experience with Salesforce Flows, Process Builder, and declarative automation
Posted 1 week ago
3.0 - 6.0 years
6 - 10 Lacs
Kolkata
Work from Office
As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables Your clients' on their Salesforce journeys. You will work towards delivering specific milestones and objectives in an agile environment, and showcase an ability to work autonomously and communicate well in a work environment with people from different cultures and time zones Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Basic experience in at least one of the salesforce cloud. Foundational level of knowledge on LWC, APIs Proficiency in test classes Knowledge on CICD Exposure to development and deployment frameworks Preferred technical and professional experience Experience working in an Agile environment Ability to work directly with clients and understand the requirements Able to work with multiple scrum teams
Posted 1 week ago
4.0 - 8.0 years
12 - 16 Lacs
Kolkata
Work from Office
Develop partnerships with key stake holders in Finance to understand the strategic direction, business process, and business needs Should be well versed with AGILE / Scrum / Devops. Create technical solutions to meet business requirements Help Finance business users adopt best practices Excellent Verbal & written communication skills. Implement plans to test business and functional processes Lead technical acceptance testing (Unit, SIT, and QAT) of patches and upgrades Deliver training content to users. Candidate must be ready to work from office daily and in shifts if required. NO Work From Home allowed Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Implementation Certified in Hyperion HFM version 11.1.2.4/FCCS. Strong experience in writing and maintain clear, concise functional and technical specifications on HFM applications and business system processes. 5+ years of experience working with HFM and FDMEE.Strong experience in developing and maintaining FDMEE mappings, validation rules and new integration set up Preferred technical and professional experience Sound functional knowledge of financial process like Income Statement, Balance Sheet and Cash flow. Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Proficient on all components of HFM like Metadata setup, Ownership Management, Rules, Journals, Currency translation, Consolidation, and data integration with downstream systems
Posted 1 week ago
7.0 - 12.0 years
10 - 18 Lacs
Chennai, Bengaluru
Work from Office
Position: Permanent Role: Specialist Experience: 7 - 9 Years Work Location : Chennai/Bangalore Notice Period : Immediate to 15 days We are looking for an experienced and proactive Senior eCommerce Business Analyst with strong functional expertise in Salesforce Commerce Cloud to join our global eCommerce team. The ideal candidate will have a problem-solving mindset, a passion for digital commerce, and a successful track record of delivering end-to-end business analysis on medium to large-scale projects. As part of a dynamic Scrum team, you will contribute to the development of a global omnichannel eCommerce solution that serves millions of users across 30+ markets and supports over 15 languages. Your role will involve close collaboration with business stakeholders, international partners, and cross-functional teams to analyze, document, and validate requirements, drive process improvements, and execute rollout activities that enhance the online shopping experience. Key Responsibilities include: Lead planning, analysis, and implementation of eCommerce solutions tailored for global markets. Document and analyze current and future business processes to identify improvement opportunities and suggest innovative solutions. Translate business needs into detailed functional requirements, distinguishing between requests and underlying business objectives. Create comprehensive documentation, including use cases, user stories, acceptance criteria, process flowcharts, UI/UX mockups, and other relevant artifacts. Actively participate in sprint planning, grooming, and review sessions; clearly communicate requirement expectations to development teams. Evaluate and recommend functional solutions based on Salesforce Commerce Cloud capabilities to meet localized market requirements. Configure and manage Salesforce Commerce Cloud Business Manager settings to align with specific market needs. Collaborate with System Integrators (SI partners) and cross-cloud teams to deliver integrated eCommerce solutions. Support business and QA teams in test case creation, feature validation, and end-to-end testing processes. Assist in User Acceptance Testing (UAT) and global rollout activities, ensuring successful deployment across markets. Develop and maintain training materials for business users and regional support teams on Business Manager and platform functionalities. Manage multiple initiatives, tasks, and priorities efficiently in a fast-paced, changing environment. Required Skills & Qualifications: 89 years of experience as a Salesforce Business Analyst with a focus on eCommerce platforms. Minimum of 5 years of hands-on Salesforce Commerce Cloud (SFCC) experience, including expertise in Business Manager configuration. In-depth knowledge of the Salesforce ecosystem and passion for solving eCommerce challenges. Strong analytical, problem-solving, and detail-oriented approach to business analysis. Ability to conceptualize and articulate business solutions creatively and strategically. Exceptional verbal and written communication skills, with confidence in presenting to diverse stakeholder groups (520 participants). Proven ability to manage global requirements and model solutions that address cross-market needs. Proficiency in tools like JIRA, Confluence, or similar project management platforms. Experience in enterprise-level eCommerce deployments, including post-deployment support. Previous experience working within Agile/Scrum teams in a multicultural, global environment. Familiarity with SQL, CMS platforms, and Google Analytics (preferred but not mandatory). Additional Information: Shift Timing: 2:30 PM 11:30 PM IST Location: Chennai / Bangalore
Posted 1 week ago
1.0 - 4.0 years
10 - 14 Lacs
Pune
Work from Office
Configure and set up marketing campaigns in various platforms, ensuring accurate implementation. Collaborate with marketing teams to understand campaign objectives, requirements, and target audiences. Utilize marketing automation tools to set up and deploy email campaigns, landing pages, and workflows. Implement tracking parameters for campaign performance measurement and analysis. Conduct quality assurance checks to ensure accurate campaign execution and troubleshoot issues. Collaborate with cross-functional teams to integrate campaign setups with CRM and analytics systems. Monitor and optimize campaign setup processes for efficiency and effectiveness. Stay updated on platform updates and best practices for campaign setup. Provide support and training to marketing teams on campaign setup tools and processes. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Proficiency in marketing automation platforms (e.g., Marketo, HubSpot, Salesforce Marketing Cloud). Strong understanding of marketing campaign setup processes and best practices. Ability to configure and deploy email campaigns, landing pages, and marketing workflows. Experience with CRM systems and their integration with marketing platforms. Detail-oriented with excellent organizational and time management skills. Familiarity with tracking and analytics tools to measure campaign performance. Effective communication and collaboration skills with marketing teams. Problem-solving skills for identifying and resolving setup issues. Understanding of segmentation and targeting strategies in campaign setup. Preferred technical and professional experience Certification in relevant marketing automation platforms. Knowledge of HTML/CSS for basic troubleshooting and customization. Exper
Posted 1 week ago
3.0 - 7.0 years
7 - 11 Lacs
Mumbai
Work from Office
As an Oracle ERP Finance Functional Consultant you will serve as a vital link between our clients and our internal teams, ensuring seamless post-implementation support and continuous system optimization. Key responsibilities include: Act as the primary point of contact for client inquiries related to Oracle ERP Financials, providing timely and effective troubleshooting and resolution. Utilize deep technical and functional knowledge to analyze and resolve complex issues within General Ledger, Accounts Payable, Accounts Receivable, Cash Management, and other financial modules. Collaborate with clients to understand their evolving business needs and propose tailored system enhancements and best practice recommendations. Facilitate user training and knowledge transfer sessions, ensuring end-users can confidently navigate and maximize the value of the Oracle ERP Financials platform. Contribute to the ongoing enhancement of our support processes and methodologies, ensuring we maintain industry-leading standards. Document all support activities, including issue resolutions and process improvements, in our knowledge management system for continuous learning and reference Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 3-5 years of professional experience in Oracle ERP Financials support and/or implementation. In-depth understanding of financial accounting principles and Oracle ERP Financials configuration and customization capabilities. Proven track record of successfully resolving complex technical and functional issues within Oracle Fusion and/or E-Business Suite financial modules. Exceptional analytical, problem-solving, and communication skills, with a demonstrated ability to build strong relationships with clients. Experience with at least one full implementation cycle of Oracle Fusion or E-Business Suite, preferably both Preferred technical and professional experience Certifications in Oracle ERP or other complementary technologies
Posted 1 week ago
0.0 - 2.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
About Organization: eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. Company website link: www.eclerx.com Job Roles & Responsbilities: Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. Requirements: Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update ) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes. L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed. Skills required: -Any Graduate -Good Communication skills -Basic of Microsoft excel Shifts: Day shift EMEA Designation: Analyst (Executive) Location: Airoli Navi Mumbai-WFO/Hybrid Experience: 0-2 years Salary: Upto 3 lacs Interview process: 2 rounds Interested candidates can mail their resume to Manisha.H.C@eclerx.com- Manisha Hotchandani or revert to this job posting. Thanks, Vivek Gopal eClerx Services
Posted 1 week ago
7.0 - 12.0 years
20 - 27 Lacs
Noida, Pune, Mumbai (All Areas)
Hybrid
Hi, We are hiring for Top MNC Firm (Immediate Joiner / Immediate Offers) If anyone is interested please share your CV at Kanishk.mittal@thehrsolutions.in (+91-9643033194) and shivam@thehrsolutions.in (+91- 9667114931) #Salesforcedeveloper #salescloud #salesforce #LWC #CommunityCloud #Salesforcelightening #Javascript #Webservices #Apex #VF #SFDC Title: Lead Salesforce Developer- Techno Functional Primary Skill: 7+ years development and support project related working experience in SFDC Hands on with SFDC as an Salesforce Sr Developer/ Technical Specialist 2+ hands on experience in SFDC LWC, community cloud 2+ years of experience with Integration Should have 4+ years hands on experience in SFDC (Apex, VF, Webservices, Integration) Should have 2+ years hands on experience in SFDC lightning Able to translate the customer requirement and gap analysis into comprehensive technical design. Should have expertise in SFDC design patterns and implementation of the same. Strong communication skills and client interaction skills. Good experience in out of the box configuration and administration flows, validation rules, custom meta data, object model Collaborate with stakeholders to gather, analyze, and document business requirements and user stories. Identify and recommend technology solutions to meet business needs and improve efficiency. Conduct Discoveries, feasibility studies and impact assessments for new technology initiatives. Good understanding of SFDC classic and lightning platform, standard features and standard object structures. Essential Skill: SFDC, CRM, Force.com, Lightning, Java Script, CSS, Webservices (SOAP, REST), Integration Client facing and good communication skills Certifications: PD I, Admin, Sales cloud Salesforce PD II certificate desirable. Additional Skill: Communities, Marketing Cloud, Sales Cloud, Service Cloud, omnistudio Roles & Responsibilities: Should be able to work as developer and lead the team as well. Should be able to handle team and manage work assignment and tracking. Able to translate the customer requirement and gap analysis in to comprehensive technical design. Should have expertise in SFDC design patterns and implementation of the same. Able to manage resolution and response SLAs for production support tickets. Strong communication skills and client interaction skills. Good understanding of SFDC classic and lightning platform, standard features and standard object structures
Posted 1 week ago
5.0 - 10.0 years
12 - 20 Lacs
Bengaluru
Hybrid
Experience of 5-7 years in Salesforce Development for the creation of cloud-based web applications. Proven experience in Salesforce Lightning Web Component & REST API development. Should be technology agnostic, with the willingness to provide solutions using the best possible technology, platform, or programming language. Solid understanding of architecture, design, development, test, and application integrations Solid analytical skill to debug application Familiar with AWS will be a plus. In depth knowledge and experience in integrating applications across diverse technical platforms . In depth knowledge in Content Management and Partner Relationship Management systems Strong interpersonal skills with ability to collaborate across various groups, build relationships and manage effectively in a matrix organization Experience providing guidance, training, and mentoring to developers on solutions.
Posted 1 week ago
4.0 - 6.0 years
14 - 19 Lacs
Hyderabad
Work from Office
Project description Datamart Development work across multiple projects with a Leading Asia Pacific Bank. Work as part of the development team with the Bank's Treasury and Markets IT team. Work on multiple projects related to automation and digitization of bank processes and systems that are integrated with the Murex system. Responsibilities Analyze, design, and configure the database for Murex Datamart implementation. Detailed understanding and working knowledge of the configuration of Murex Datamart objects. Ability to carry out configuration for accounting, transaction, compliance, PL, cash flow, etc., reports. SQL language, preferably in a Sybase environment. Should have knowledge of the procedure, function, trigger, index, and tuning Market Data experience, including MDRS, MDCS, and RTBS. Unix system commands and shell/Perl script programming. Should have experience in creating technical/functional documents along with requirement analysis/client-facing roles. Skills Must have 4 to 6 years of experience in the Murex Datamart Module Basic understanding of Financial products Knowledge of SQL, Murex Data model Experience in supporting Treasury & Markets Applications is a plus. Working in a very collaborative and agile team, you are expected to work collaborate, negotiate, make trade-offs, and handle conflicts. Strong capability to solve problems, and be an out-of-box thinker who frequently comes up with new ideas. SQL language, preferably in the Sybase environment. Should have knowledge of the procedure, function, trigger, index, and tuning Market Data experience Unix system commands and shell/Perl script programming Should have experience in creating technical/functional documents along with requirement analysis/client-facing roles, including MDRS, MDCS, and RTBS Detailed understanding and working knowledge of the configuration of Murex Datamart objects Nice to have Excellent communication skills
Posted 1 week ago
5.0 - 8.0 years
13 - 20 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Hiring For Top IT Company- Designation: Salesforce FSL Developer Mandatory skill- Apex,FSL Certified,AURA, LWC & Lightning Location:Pan India Exp:5-8 yrs Call: 7240017257 7240017049 9982845569 7665831761 8875890504 7229979840 Team Converse
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Salesforce Tester with 5-8 years of experience, you will be responsible for preparation of test plans, test strategy, test case design, and test execution. Your role will involve developing test plans and test case reports for functional and system testing. You should have hands-on experience with Salesforce.com (SFDC) and Quality Center (QC) to effectively perform the testing activities. If you are interested in this opportunity, please share your profile on our Jobportal at http://www.novaturetech.com/jobs/. Kindly mention your Current CTC, Expected CTC, Notice Period, Current Location, and Contact number in your response. Location for this position is Chennai.,
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
hyderabad, telangana
On-site
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. At least 4+ Years leading, designing, and implementation of 3 to 4 Salesforce projects including digital transformations. Experience with Sales, Service, and Experience clouds. Additional skills like SFS, CPQ, OMS, Omnistudio will be an advantage. Solid understanding of the Salesforce platform, features, and governor limits. Strong Experience working with Visual Force pages, Lightning Web components, Apex programming required. Strong Experience working with integrating 3rd party systems with Salesforce and various web technologies like SOAP/REST preferred. Excellent written and oral communication skills. Developing high-quality, scalable customized solutions within the Salesforce platform to support critical business functions and meet project objectives, requirements, and company goals. Contributing to the entire development cycle (analysis, design, code, test, initial pilot/production launch, deploy, and production support). Identify opportunities for application optimization, redesign, and development. Should be able to work in a multi-vendor environment and able to adapt to the changing needs. Staying current on new Salesforce features and functionality and provides recommendations for process improvements. Primary Skills: SFDC, Apex, LWC Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
You will be responsible for fetching and transforming data from various systems, conducting in-depth analyses to identify gaps, opportunities, and insights, and providing recommendations that support strategic business decisions. Your key responsibilities will include data extraction and transformation, data analysis and insight generation, visualization and reporting, collaboration with cross-functional teams, and building strong working relationships with external stakeholders. You will report to the VP Business Growth and work closely with clients. To excel in this role, you should have proficiency in SQL for data querying and Python for data manipulation and transformation. Experience with data engineering tools such as Spark and Kafka, as well as orchestration tools like Apache NiFi and Apache Airflow, will be essential for ETL processes and workflow automation. Expertise in data visualization tools such as Tableau and Power BI, along with strong analytical skills including statistical techniques, will be crucial. In addition to technical skills, you should possess soft skills such as flexibility, excellent communication skills, business acumen, and the ability to work independently as well as within a team. Your academic qualifications should include a Bachelors or Masters degree in Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering. Extensive experience in Data Lake architecture, building data pipelines using AWS services, proficiency in Python and SQL, and experience in the banking domain will be advantageous. Overall, you should demonstrate high motivation, a good work ethic, maturity, personal initiative, and strong oral and written communication skills to succeed in this role.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
kolkata, west bengal
On-site
As a Virtual Account Manager within the Life Science R&C division at Sartorius, your primary responsibility will be managing all sales activities of consumables in the Greater India region. Your role will involve developing strong customer relationships in alignment with the organizational strategy for the assigned customer base. Utilizing our CRM system (SFDC) efficiently is crucial for effectively managing sales activities and customer interactions, as it serves as the cornerstone of our sales framework and operational sales steering. By utilizing this tool effectively, you will be able to achieve both your individual targets and contribute to meeting Sartorius" overall targets. This position may require travel as needed and is expected to deliver high efficiency while working virtually. Key Responsibilities: - Promote Sartorius" products and services within the designated geographic area or key accounts to meet sales and revenue targets. - Identify new business opportunities that align with the organization's market strategy. - Actively utilize SFDC to manage and document leads, opportunities, customer interactions, and sales activities, ensuring accurate and up-to-date information. - Analyze SFDC data to identify trends, gain customer insights, and monitor sales performance for assigned customers. - Drive the introduction of new products and services to the market and follow up on successful sales implementations. - Assess customer needs, generate leads, respond to inquiries, and recommend suitable products and services. - Develop and execute account plans, coordinating resources accordingly. - Collaborate with cross-functional teams to enhance market perception and develop successful business strategies. - Participate in marketing activities within the assigned territory. - Evaluate each customer's potential and strategize for business realization. - Cultivate and maintain strong customer relationships to foster long-term partnerships. Qualifications & Skills: - Master's degree in life sciences or equivalent industry experience preferred. - Minimum of 5 years of field sales experience, ideally in laboratory or life science processes. - Strong sales experience in proteomics, antibodies, and cell biology consumables is advantageous. - Previous experience in the pan-India region is desirable. - Proficient in using SFDC and other CRM tools. - Excellent communication and negotiation skills. - Self-motivated, results-oriented, and capable of working independently with a high level of responsibility. - Strong teamwork skills and ability to collaborate with cross-functional teams. - Willingness and ability to travel as required. - Proficient in software applications such as Microsoft Office. About Sartorius: Sartorius plays a vital role in combating diseases like cancer and dementia by translating scientific discoveries into practical medical solutions swiftly. Our innovative technologies accelerate the development of new therapeutics, ensuring timely access for patients globally. We seek dedicated team players and innovative individuals who are eager to contribute to our mission and grow professionally in a dynamic global setting. Join our global team and be part of the solution. We look forward to reviewing your application at www.sartorius.com/careers.,
Posted 1 week ago
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