1047 Sfdc Jobs - Page 21

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Finacle customization version 7. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. ? Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects ? ? ? Mandatory Skills: Finacle customization version 7. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ? Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. ? Roles and Responsibilities - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. ? Required skills and qualifications - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. ? Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Delivery Management. Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? About The Role Salesforce Platform Development Competency Head" is responsible for leading a Center of Excellence (CoE) focused on developing and maintaining Salesforce solutions within an organization, overseeing the design, implementation, and governance of all Salesforce platform development activities, ensuring adherence to best practices, and acting as the technical authority on the platform, while collaborating closely with business stakeholders to align Salesforce capabilities with strategic goals. Key Responsibilities Strategic Leadership Establish and manage the Salesforce CoE vision, strategy, and roadmap, aligning with overall business objectives. Define and enforce Salesforce development standards, best practices, and governance guidelines. Identify opportunities to leverage Salesforce platform capabilities to optimize business processes. Technical Expertise: Deep understanding of Salesforce development tools including Apex, Visualforce, Lightning Web Components, Flows, Process Builder, integration, and data management features. Design and architect complex Salesforce solutions, ensuring scalability, performance, and security. Lead technical design sessions, providing guidance on solution development, integration, and data migration strategies. Team Management Lead and mentor a team of Salesforce developers, providing technical guidance and career development opportunities. Manage project timelines, resource allocation, and quality assurance processes for Salesforce development initiatives. Collaborate with cross-functional teams including business analysts, project managers, and system administrators to deliver successful Salesforce solutions. Implementation and Maintenance Oversee the implementation of new Salesforce features, customizations, and integrations. Conduct code reviews, ensure adherence to coding standards, and address technical issues. Monitor Salesforce system performance, identify bottlenecks, and implement optimization strategies. Change Management and Training Build a strong community of Developers, Dev leads, Tech Leads, Architects. Develop and deliver training programs to educate users on new Salesforce functionalities and best practices. Facilitate user adoption and manage change related to Salesforce updates and upgrades.

? Responsibilities: Hands-on experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Omnistudio CPQ. Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project. Serves as the technical expert on Wipro projects focused on Salesforce.com, SFI and the Force.com platform. Designs and implements business technology solutions focused on cloud-based business applications, specifically, Salesforce.com. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Conducts business with the utmost professionalism including: Fulfils commitments consistently on-time and proactively escalates commitments that are in jeopardy. Responds promptly to requests and never allows queries to fall into a "black hole."? Attends meetings on time, always. ? Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project. Familiar with project management fundamentals and fulfilling the project management role on projects. Designs and implements business technology solutions focused on cloud-based business applications, specifically, Salesforce.com, SFI and other custom solutions. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. ? Serves as SFI subject matter expert. Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest. Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions.

Role- Lead Salesforce Developer Locations: Bangalore, Mumbai Experience: 5 to 7 Years 8 to 10 years Work Mode- 3 Days of work from the office[Hybrid Mode] Primary Skills Apex + LWC + Sales Cloud + Integration + Good Communication Skill Secondary Skills- Service Cloud Job Description: Analyse the business requirement and define the appropriate design with respect to data modelling. Experience in Sales Cloud, Service Cloud and Experience Cloud Perform configuration and customization of the salesforce.com platform. Design and develop high-performance, reusable lightening component. Guide team on writing test classes for developed classes and ensuring more than 90% code coverage Translating functional requirements into technical requirements. Identifying bugs and aligning with requirements during debugging. Guide & implement Testing automation, bug fixing and deploying to production Make suggestions for better solutions to problems Keep abreast of the latest and emerging technologies Should have previous contact center experience & implementation knowledge on CTI integration Required Skills and Experience: 5+ years of Core Development experience in Salesforce.com 2+ years of Omni Channel experience in Lightening Component, Lightening Event, Lightening page Template 4+ years of development experience in Visual Force, Apex, Process flows. Hands-on experience on Data Cloud & integration Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports). Experience in designing custom objects, custom fields, picklists, page layouts, record layout, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements. Experience in integrating external applications to Salesforce Previous work experience with enterprise application and software development Experience developing customer-facing interfaces Excellent problem-solving skills and ability to provide required solutions Must have knowledge on sales cloud, service cloud and financial cloud. Experience with SFDC and UX integration will be big plus Experience in integrating with Angular/React applications will be big plus Experience in OpenCTI Integration experience will be big plus. Experience in Service Cloud implementation. The primary focus will be full life cycle of Salesforce development and integration with third-party services using Agile methodologies. The candidate will be working with other developers on different layers of the Infrastructure and integration. Therefore, a commitment to collaborative problem solving, state of the art Design and creating quality products is essential.

Job Title: Senior Salesforce Developer Experience: 5 to 8 Years Location: Mumbai & Bangalore Work Mode: Hybrid Employment Type: Full-time Job Summary: We are seeking an experienced and motivated Senior Salesforce Developer to join our team in Mumbai or Bangalore . This role is ideal for professionals with a strong background in Salesforce CRM development , including Apex , Lightning Web Components (LWC) , Visualforce , and system integration. You will be responsible for delivering scalable and customized Salesforce solutions across various clouds and ensuring seamless integration with third-party systems. Key Responsibilities: Design, develop, and maintain customized Salesforce solutions using Apex , LWC , Visualforce , and SOQL/SOSL . Implement Omni-Channel capabilities using Lightning Components , Events , and Templates . Create and manage Flows , automation rules, approval processes, and workflow rules. Integrate Salesforce with external systems using REST/SOAP APIs . Manage deployments, debugging, and performance tuning across environments. Handle user roles, profiles, permissions, and security controls. Collaborate with frontend teams on React/Angular integration projects. Leverage Data Cloud and Salesforce features for efficient data and process handling. Work on solutions involving Sales Cloud , Service Cloud , and Financial Cloud . Contribute to Agile teams and actively participate in sprint planning, stand-ups, and retrospectives. Utilize Open CTI , UX integration tools, and advanced Salesforce DevOps practices when required. Required Skills & Experience: 5+ years of hands-on development experience on Salesforce.com . Minimum 2 years of experience with Omni-Channel and Lightning Components . Strong proficiency in Visualforce , Apex , and Process Builder/Flows . Solid understanding of Salesforce integration and working with external APIs. Practical experience with Data Cloud and third-party system integrations. Expertise in Salesforce configuration custom objects, page layouts, roles, profiles, and dashboards. Knowledge of React/Angular integration with Salesforce (preferred). Experience with Open CTI and UX enhancements (good to have). Familiarity with Service Cloud implementation and customer-facing interfaces . Strong analytical and problem-solving skills. Preferred Qualifications: Salesforce certifications (Platform Developer I/II, Service Cloud Consultant, etc.) Experience in Agile/Scrum delivery environments. Prior experience in enterprise application development is an added advantage.

- Rest & SOAP API, POSTMAN, Banking Knowledge & Good Communication Skills Collaborate with clients to understand their business requirements and objectives for software/system implementations Assist in defining project scope, goals, and deliverables, and develop detailed implementation plans Conduct thorough analysis of client systems, processes, and workflows to identify gaps and opportunities for improvement Coordinate with internal teams, such as development, QA, and support, to ensure seamless integration and deployment of software solutions Provide expert guidance to clients on best practices and strategies for successful implementation and adoption of our products Develop and maintain project documentation, including project plans, requirements, specifications, and user manuals Conduct user training sessions and workshops to educate clients on system functionalities and usage

Job Title: Sales Operations Manager Location: Noida Department: Sales Operations Reports To: Director of Sales Operations / VP of Sales Employment Type: Full-time Job Summary: We are seeking a highly motivated and detail-oriented Sales Operations Manager with experience in a SaaS environment to lead and manage multiple concurrent projects, optimize CRM systems, and drive data-driven sales strategies. This role requires a combination of strategic thinking, analytical expertise, and strong project management skills to improve operational efficiency and support sales growth. Key Responsibilities: Lead, manage, and deliver multiple concurrent projects from initiation to completion with minimal supervision. Maintain and optimize Microsoft Dynamics CRM , ensuring data integrity, workflow efficiency, and process compliance. Assist with sales forecasting, pipeline planning, and budgeting processes to support strategic decision-making. Collaborate closely with cross-functional teams, including sales, marketing, product, and operations, to align goals and strategies. Monitor and improve sales tracking systems to ensure reporting accuracy and performance insights. Identify and resolve process bottlenecks to enhance sales team productivity and effectiveness. Engage with aligned operations teams and lines of business to address data requirements and deliver actionable insights. Develop and maintain sales analytics dashboards and reports using Excel, Power BI , and Power Apps to support leadership decision-making. Drive operational efficiency by streamlining processes and implementing innovative practices and tools. Enhance data quality assurance practices through QA testing, ensuring the integrity and accuracy of data used for compensation and reporting. Apply data cleansing techniques to improve the accuracy of contact and account databases. Develop scalable methods for acquiring net-new contacts to grow and enrich the sales database. Required Skills & Qualifications: 47 years of experience in sales operations, preferably in a SaaS or tech-driven environment. Bachelors degree in Business, Finance, Marketing, or related field; MBA preferred. Proven experience in project management , managing complex initiatives with multiple stakeholders. Strong knowledge of sales processes and sales operations best practices. Advanced proficiency in Microsoft Excel (including macros, VBA, pivot tables, v-lookups, h-lookups, and complex modeling). Expertise in Microsoft PowerPoint (including dynamic linking to Excel, embedded charts). Proficient in Salesforce and/or MS Dynamics CRM , SQL , Power BI , and Power Apps . Familiarity with MS Access and database query languages such as SQL. Strong analytical and problem-solving skills with a data-driven mindset. Excellent written and verbal communication skills, with an ability to influence cross-functional teams. Highly organized with a keen attention to detail. Ability to manage time effectively and work independently with minimal supervision. Flexible and adaptable, capable of working across different time zones as needed. Preferred Qualifications: Experience in automation and scripting for sales reporting. Previous experience supporting global sales teams. Familiarity with data enrichment tools and methodologies.

Roles and Responsibilities Strong knowledge on Siebel configuration, scripting, workflow, Runtime time events, DVM, SQL analysis. Nice to have skills (maximum of 3) Good to have (Not Mandatory):--. Detailed Siebel - 1. Should have Siebel configuration, workflow and scripting development knowledge 2. Should have strong debugging skills of Siebel application and process related issues 3. Should have working knowledge of integration, data map, web services and ability to debug the related issues. 4. Should have experience in analyzing Siebel log files. 5. Should have basic SQL skills Location Gurgaon ( Client Side post pandemic, initial WFH ), Other location can be considered if candidate is good.

We are looking for a passionate individual contributor to join us as part of core engineering team and help us in building our products and platform from scratch. The potential candidate would be part of a strong tech team to help us disrupt the Indian consumer fintech space. You will be responsible for the full product lifecycle including requirements analysis, design, implementation, testing, deployment and post deployment monitoring.Basic Qualification: 1-6 years of strong individual contributor experience as a software engineer. Strong knowledge of object-oriented programming concepts. BS/MS or higher degree in computer science, computer engineering, or related work experience. Knowledge of data structures/algorithms and an understanding of design tradeoffs. Strong knowledge in Java and experience with Spring Framework

Max Life Insurance Company Limited is looking for Senior Officer to join our dynamic team and embark on a rewarding career journey Leadership Provide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Max Life Insurance Company Limited is looking for Senior Officer to join our dynamic team and embark on a rewarding career journey LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Perficient India is looking for ATC-SFMC Developer-LPL to join our dynamic team and embark on a rewarding career journey Solution Design: Collaborate with stakeholders, including marketing teams, to understand business requirements and translate them into technical solutions within the Salesforce Marketing Cloud platform Design data models, workflows, and automation processes to support marketing campaigns and initiatives Development and Customization: Develop and customize SFMC solutions using the available tools, including Email Studio, Journey Builder, Automation Studio, Content Builder, and other SFMC modules Create and configure email templates, landing pages, forms, and mobile push notifications Data Integration: Integrate SFMC with other systems, such as CRM platforms, data warehouses, or external APIs, to ensure seamless data flow and synchronization Design and implement data imports, exports, and data transformations to support targeted marketing campaigns and personalization efforts Automation and Workflows: Build and manage automation processes within SFMC to streamline marketing operations and campaign execution Configure triggered emails, drip campaigns, customer journeys, and event-based communications using Journey Builder and Automation Studio Audience Segmentation and Personalization: Implement audience segmentation strategies within SFMC based on customer data and preferences Leverage data extensions, contact builder, and audience builder to create targeted segments for personalized marketing communications Troubleshooting and Issue Resolution: Identify and troubleshoot technical issues or errors within SFMC solutions Collaborate with cross-functional teams, including Salesforce administrators, developers, and marketing teams, to resolve issues and ensure smooth system operation

As a Principal Technical Specialist, you will lead cross-functional teams, drive technical discussions, and implement enhancements. You will develop large-scale features, tackle ambiguous requirements, and guide teams through new technologies. Your leadership will foster team growth, improve productivity, and communicate technical strategies to both engineers and senior leadership. You have: Bachelor's degree or equivalent with 8 to 12 years of experience. Ability to decompose problems and sequence them in an achievable manner. Toolchain and Domain experience with Java/JEE ecosystem, Spring Ecosystem. Experience in data analysis, design, object modeling, and realization. Knowledge of Network Management principles and emerging technologies and techniques. It would be nice if you also had: Ability to decompose problems and sequence them in an achievable manner. Hands-on experience in development activities such as requirement analysis, design, coding, and unit testing. Solid and well-balanced individual, able to face high-paced development activity with self-organizing capabilities. Provide technical support and guidance to a larger, cross-functional team in the completion of projects or streams. Lead technical discussions to promote enhancements, improvements, and new features beyond your area of expertise. Shape the technical direction, write key specifications, and leverage expertise in Java/JEE, Spring, data analysis, object modeling, and network management principles. Own and drive large, complex features with impact beyond your areas of expertise. Tackle highly complex features, including vague requirements or proof-of-concept (PoC) tasks. Drive and support team learning in unfamiliar areas, fostering knowledge growth. Write specifications and other guiding documentation for R&D from a product/program/system perspective.

We are seeking a Salesforce Lightning Developer with 4+ years of experience in Salesforce development and digital transformation projects . The ideal candidate will have expertise in Salesforce Sales, Service, and Experience Clouds , along with hands-on experience in Lightning Web Components (LWC) and Apex programming . You will play a key role in implementing and optimizing Salesforce solutions, ensuring seamless integrations and system enhancements. Primary Skills Develop and implement Salesforce solutions across Sales, Service, and Experience Clouds. Work on 2-3 Salesforce implementation projects, ensuring best practices in development. Design and develop Visualforce pages and Lightning Web Components (LWC). Perform SOAP/REST API integrations to facilitate seamless data exchange. Optimize and maintain Salesforce platform features, ensuring adherence to governor limits. Involve in the entire development cycle, including analysis, design, coding, testing, deployment, and production support. Troubleshoot and resolve technical challenges in a multi-vendor environment. Stay updated on the latest Salesforce advancements and apply them effectively. Communicate effectively with stakeholders, ensuring clear documentation and technical guidance.

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Salesforce Health Cloud Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and excellence in delivery. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project goals.- Mentor junior professionals to enhance their skills and knowledge in technology delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Health Cloud.- Strong understanding of project management methodologies and frameworks.- Experience in managing cross-functional teams and large-scale projects.- Ability to analyze complex problems and develop effective solutions.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 15 years of experience in Salesforce Health Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Provide technical guidance and expertise to the team- Ensure timely delivery of high-quality applications Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture- Strong understanding of Salesforce platform capabilities- Experience in designing and implementing Salesforce solutions- Knowledge of Salesforce best practices and design patterns- Hands-on experience with Salesforce configuration and customization Additional Information:- The candidate should have a minimum of 7.5 years of experience in Salesforce Technical Architecture- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop innovative solutions and contribute to key decisions in application development. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation of Salesforce Lightning Web Components- Conduct code reviews and provide technical guidance to team members- Stay updated on the latest Salesforce technologies and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components- Strong understanding of Salesforce development best practices- Experience with Salesforce integration and customization- Knowledge of Salesforce security and data management- Good To Have Skills: Experience with Salesforce Aura Components Additional Information:- The candidate should have a minimum of 5 years of experience in Salesforce Lightning Web Components- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Conga CPQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing solutions that enhance business operations and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to design, develop, and implement Salesforce Conga CPQ solutions.- Customize and configure Salesforce CPQ to meet specific business needs.- Develop and maintain integrations between Salesforce CPQ and other systems.- Provide technical expertise and guidance on Salesforce CPQ best practices.- Assist in troubleshooting and resolving technical issues related to Salesforce CPQ. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Conga CPQ.- Strong understanding of Salesforce platform and its capabilities.- Experience in Salesforce CPQ implementation and customization.- Knowledge of Salesforce CPQ pricing and quoting processes.- Good To Have Skills: Experience with Salesforce Lightning Platform. Additional Information:- The candidate should have a minimum of 3 years of experience in Salesforce Conga CPQ.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Experience Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in shaping the application landscape and enhancing user experiences through innovative solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Experience Cloud, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Lightning Web Components.- Good To Have Skills: Experience with Salesforce Apex and Visualforce.- Strong understanding of application design principles and best practices.- Experience in integrating Salesforce with other platforms and services.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Experience Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Salesforce Development Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions that enhance the overall functionality of the applications you work on, ensuring a seamless user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with client expectations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Development.- Strong understanding of Apex programming language and Visualforce.- Experience with Salesforce Lightning components and frameworks.- Familiarity with Salesforce APIs and integration techniques.- Ability to implement and customize Salesforce applications based on client requirements. Additional Information:- The candidate should have minimum 12 years of experience in Salesforce Development.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Salesforce Development Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and optimizing application performance, ensuring that the solutions you provide are effective and efficient. Your role will require you to stay updated with the latest technologies and best practices in software development, contributing to a culture of continuous improvement and innovation within the team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior professionals to foster their growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Development.- Strong understanding of Apex programming language and Visualforce.- Experience with Salesforce Lightning components and frameworks.- Familiarity with Salesforce APIs and integration techniques.- Ability to implement and customize Salesforce applications based on client requirements. Additional Information:- The candidate should have minimum 12 years of experience in Salesforce Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education