Role Overview: The SAP SF Functional Consultant will ensure the effective management of employee data within SAP SuccessFactors (SAP SF). The role requires strong functional knowledge of SAP SF modules, including Employee Central (EC), Recruitment, Onboarding, Compensation, and more. The incumbent will drive process simplification, improve system usage, ensure data compliance, and manage team performance in line with global service level agreements (SLAs) and audit requirements. This position will also involve optimizing the HRIS systems, working with the HRIS team to ensure seamless integration, and overseeing ticket management systems for efficient operations. Key Responsibilities: HR Shared Services Management: Oversee and manage the HR shared services team responsible for maintaining employee data in SAP SF. Ensure accurate and timely processing of HR transactions related to all SAP SF modules, including: Core HR and Payroll: Employee Central (EC), Employee Central Payroll (ECP) Talent Management: Recruitment (RCM), Recruitment Marketing (RMK), Onboarding (ONB), Performance & Goals (PMGM), Succession & Development (S&D), Learning Management System (LMS), Compensation, and Variable Pay Workforce Analytics and Planning: Workforce Analytics (WFA), Workforce Planning (WFP) Employee Experience: Employee Central Service Center (ECSC), SAP Qualtrics Employee Engagement Time and Attendance Management: Time Tracking, Time Off Management Platform Administration: Role-Based Permissions (RBP), Metadata Framework (MDF), Integration Center Self-Service and Document Management: Employee Self-Service (ESS), Manager Self-Service (MSS), Document Management Process Optimization and Compliance: Identify opportunities to simplify and streamline HR processes to improve efficiency and reduce operational overhead. Work closely with the HRIS team to optimize the use of SAP SF and ensure seamless integration with other systems. Ensure compliance with global data privacy regulations (e.g., GDPR) and internal HR policies. Oversee the management of HRIS data, ensuring consistency and accuracy across all HR platforms. Service Level Agreement (SLA) Management: Develop, track, and manage SLAs for HR shared services, ensuring that key metrics such as response times and transaction accuracy are met. Lead regular reviews with the HRIS team to assess performance against SLAs and identify areas for improvement. Audit and Reporting: Conduct regular audits to ensure data compliance and the accuracy of employee information within SAP SF. Work with internal and external auditors to ensure alignment with organizational and regulatory standards. Provide timely and accurate reporting on HR metrics, data trends, and process performance to senior leadership. Ticket Management System: Oversee the management of the ticketing system to ensure that HR service requests are handled efficiently and within the agreed SLAs. Collaborate with the HRIS team to integrate the ticketing system with SAP SF and ensure proper workflows for issue resolution. Required Qualifications: Education & Experience: Bachelors degree in Human Resources, Business Administration, Information Technology, or a related field; Master’s degree preferred. 10+ years of experience in HR shared services or HRIS roles Proven experience managing global HR operations and teams, with a focus on optimizing SAP SF usage and improving service delivery. Technical Skills: Strong functional knowledge of SAP SuccessFactors, including modules such as Employee Central, Recruitment, Onboarding, Compensation, Performance & Goals, and Time Management. Experience with HR ticket management systems and integration with SAP SF. Knowledge of data compliance regulations and best practices for HR data management. Strong proficiency in data analysis and reporting, using SAP SF and other reporting tools. Soft Skills: Strong problem-solving, process improvement, and analytical abilities. Effective communication and interpersonal skills, with the ability to engage with global stakeholders. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Key Competencies: Operational Excellence: Ability to lead and optimize HR shared services and SAP SF processes globally. Process Improvement: Skilled in identifying and driving efficiencies across HR operations. Data Integrity and Compliance: Focus on ensuring data accuracy and regulatory compliance. Customer-Centric Approach: Ability to deliver high-quality HR services to employees and business leaders
