Responsibilities SF Service Cloud JD Background : Defining, analyzing and mapping business processes and the impact on the organization. Leading workshops for process design and improvement. Develop, configure, implement and test processes in relevant CRM solutions. Drawing up business requirements and user stories. Advice on and implementation of improvement actions. Training end users and providing aftercare. Several years of experience in building, integrating and implementing CRM solutions based on Salesforce technology (including Salesforce Service and Sales Cloud). Experience in the field of integration between Salesforce and other back office systems. Knowledge of Scrum, Agile, SAFe, DevOps and tooling such as Jira, Confluence Job description Should have at least 6 to 8 yrs. of strong experience in Salesforce CRM and Force.com platform and at least 2 years experience on Salesforce Lightning. Good experience in Configuration, Customization, Salesforce Lightning component development, ISV App development experience, APEX development. Build/maintain Case management process using process builders/Lightning flows. Build/maintain Lightning flows/triggers to customize the case/work order functionality. Build/maintain Work order management process using Lightning flows/automating work types. Field Service Lightning Admin to setup service resources ,service territories along with modifying the assignments using existing Lightning flows . Build/maintain Skills based routing Omni channel for case management. Build page layouts ,configure/upgrade Dynamic page layouts. Build/maintain Macros on Cases and work order . Administration of Case teams, Public groups ,Permission sets, Reports and Dashboard Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation Strong knowledge and experience in OOP concepts Experience in Aura and LWC Components Experience in working with Managed Packages Good experience integrating SFDC to other systems using Rest API / SOAP Webservices, Mulesoft, CastIron etc. Good experience in Data Migration using Jitterbit, Demand Tools, Apex data loader, Dataloader.IO, Workbench, Force.com Migration Tool. Understanding of Continuous Integration and Continuous Deployment tools like Maven, Jenkins etc. Understanding of version control using BitBucket, GitHub. Experience in Agile application development methodology. Knowledge on CPQ like Salesforce CPQ, APTTus, Vlocity, Oracle CPQ (BigMachines) Certifications SF Admin Platform Developer 1 Service Cloud Consultant
