About Agoda Agoda is an online travel booking platform for accommodations, flights, and more We build and deploy cutting-edge technology that connects travelers with a global network of 4 7M hotels and holiday properties worldwide, plus flights, activities, and more Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world, Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in It brings individuals and cultures closer together, fostering empathy, understanding and happiness, We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone, Get to Know our Team: Agodas Customer Support Team understands that travel can be an everchanging environment That is why we provide in-person, real-time help around the clock and in 38 languages No matter the issue, we present the best of Agodas values to each and every customer with multiple support channels and a strong desire to serve Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customers experience We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agodas business performance Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support, The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Service Specialists to be based in our Pune office This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees, In this Role, youll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat) Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills Professionally handle high volume of inquiries from clients and customers You will be accountable for meeting individual (KPIs) and team goals Understand and deliver business strategies and improve customer services through the execution of self-service Continuously identify work process improvements Collaborate and communicate effectively with team managers Perform office-based administrative duties whenever required Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc What youll Need to Succeed: We are looking for individuals that have an excellent command of spoken and written English Proficiency in Hindi speaking and writing is desirable Min 1 year experience in customer service roles and in contact center environment is desirable Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills Analytical thinking and high problem-solving skills Stress tolerance and able to work under pressured environment About the work arrangement: Rotational shift Work from Office
