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- 1 years

0 Lacs

Chennai, Bengaluru

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Join us and make the dream of home ownership possible! The Investor Services group is responsible for timely and accurate completion of reporting, remitting, and reconciling for assigned GSE and PLS investors. This includes activities relating to loan acquisitions, services releases, corporate and P&I Advance analysis. Job Functions include performing: Root cause analysis of exception reports during the reporting cycle in order to make required data corrections Deep-dive analysis of cash outages, identify the accurate reason and collaborate with the appropriate stakeholder to clear the cash outage For more information about the team and its functions visit: https: / / connect.mrcooper.com / sites / investor-services / SitePage / 32238 / investor-services Job competencies: Communication: Excellent verbal and written communication skills that are used to communicate with investors and other internal business teams Planning and Organizing: Gives suggestions on how to improve processes or create efficiencies; Conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly Experience and Skills required: Intermediate to Expert in Microsoft Excel Knowledge of LSAMS, SQL various Agency Applications is an added advantage Job Requisition ID: 023868 Job Category: Servicing Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM_Bangalore

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1 - 5 years

3 - 7 Lacs

Bengaluru

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Join us and make the dream of home ownership possible! Very strong knowledge in US Mortgage business and servicing Mortgage claims process in specific. Proficiency to read through and understand FHA, VA loans, FNMA FHLMC HUD demands, Title packages & Conveyance. Should be well versed in conveyance process, GSE Claims, File checker and Investor Guidelines. Should have good knowledge in preparing FHA/VA/FNMA/FHLMC Claim package, post-sale & REO new file setup

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2 - 8 years

4 - 10 Lacs

Jaipur

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Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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4 - 10 years

8 - 13 Lacs

Ahmedabad

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We are seeking a highly motivated and skilled Product Sales Manager to join our dynamic team at THEMIS AUTOMATION PVT. LTD., AHMEDABAD, a leading industrial automation company. The successful candidate will play a crucial role in driving sales and providing technical expertise to our clients in the industrial automation sector. This position requires a combination of strong technical knowledge, excellent communication skills, and a passion for delivering innovative solutions to our customers. Qualifications BE/Diploma in EE/EC/EEE/IC Knowledge of PLC, VFD, LT MCC Panel & Switchgear Can co-ordinate with Sales / Service / Purchase / Production / Store Problem Solving/Trouble shooting Positive Attitude Responsibilities Preparing and delivering customer presentations and demonstrations of the product, articulately and confidently. Marketing and promoting a portfolio of products. Understanding customers diverse, specific business needs and applying product knowledge to meet those needs. Meeting sales targets set by managers and contributing to team targets. Identify emerging markets and market shifts while being fully aware of new products and competition status. Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features Identifying and developing new business. Networking with existing customers in order to maintain links and promote additional products and upgrades. Design and implement a strategic business plan that expands companys customer base and ensure its strong presence.

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5 - 10 years

2 - 3 Lacs

Bengaluru

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We are seeking a skilled and passionate Skin Technician Executive to provide top-quality skincare treatments and consultations. If you have expertise in skin analysis, treatments, and a customer-centric approach, wed love to have you on our team! Key Responsibilities: Chemical peels Laser treatments HydraFacial's Calling & Follow-ups product recommendations and sales MNRF Micro derma MDA Requirements: Certification/Diploma in Cosmetology, Dermatology, or a related field Hands-on experience with skin treatments and aesthetic devices Strong communication and client-handling skills Passion for skincare and wellness Why Join Us? Work with a professional & friendly team Opportunities for skill enhancement & career growth Competitive salary & incentives For Any Query Do contact Mr Himanshu (9899300257)

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2 - 5 years

3 - 5 Lacs

Dindigul

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Veranda Race Solutions Pvt Ltd is looking for Maintenance Incharge to join our dynamic team and embark on a rewarding career journey. Team Management: Supervising a team of maintenance technicians, assigning tasks, and ensuring that the team operates efficiently and effectively Maintenance Planning: Developing maintenance schedules, plans, and strategies to ensure equipment, machinery, and facilities are well-maintained to prevent breakdowns and reduce downtime Equipment Inspections and Repairs: Overseeing and sometimes participating in inspections, repairs, and maintenance activities for machinery, systems, and infrastructure within the facility Budgeting and Resource Management: Managing the maintenance budget, allocating resources effectively, and optimizing costs while ensuring necessary maintenance needs are met Safety and Compliance: Ensuring that maintenance activities adhere to safety regulations and compliance standards to maintain a safe working environment for employees Documentation and Reporting: Maintaining records of maintenance activities, generating reports on equipment status, repairs done, and future maintenance requirements Vendor and Contractor Coordination: Liaising with external vendors, suppliers, and contractors for equipment purchase, servicing, or specialized maintenance needs Troubleshooting and Problem Solving: Addressing technical issues and challenges that arise, and finding solutions to prevent future problems

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3 - 5 years

3 - 8 Lacs

Noida

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Job Description Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly. Document all incidents, alerts, events, and problems using standard reporting methods. Quickly addressed and escalated issues as necessary. Utilize checklists to ensure that identified problems are properly addressed. Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs). Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components. Support users for Logging – Incidents, Requests and Changes. Coordinate tickets to closure and handle some basic activities French Time zone to be adhered with France Holiday calendar. Mandatory Skills: Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices. Excellent written and verbal communication skills. Familiarity with ITIL framework and practices. Previous experience in an IT Service Desk role is a plus. Basic knowledge of user and security groups in Active Directory. Occasional on-site support for end users. A team player who is self-motivated and takes pride in delivering excellent customer service Cloud knowledge is must (AWS Cloud Practitioner certification is plus) Total Experience Expected: 04-06 years

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2 - 5 years

1 - 4 Lacs

Ahmedabad, Vadodara

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Onboarding new clients and developing working relationships. Interacting and building relationships with clients to ensure their satisfaction. Managing a team of Client Services Representatives. Creating client service strategies and overseeing their implementation. Maintaining accurate client records. Drafting accurate reports for management about whether business goals are being met. Making recommendations for improvement based on performance metrics. Generating sales or service reports for clients and senior management. Coaching and supporting team members to help them meet company goals. Keeping documentation and records of client interactions for training purposes. Conducting customer service presentations and workshops. Developing surveys and obtaining client information. Offering advice to clients on products or services. Qualification: Client Servicing candidates with 2 to 5 years of experience in client servicing from Digital Agencies / Mainline Advertising Agencies should apply. Solid Analytical & leadership capability Candidates with strategic account planning skills & experience would be an advantage. In sync with the fast-evolving digital media environment

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2 - 6 years

1 - 4 Lacs

Chennai

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PROLITE AUTOMATION is looking for Service Engineer to join our dynamic team and embark on a rewarding career journey Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Monitoring inventory and reordering materials when needed. Conducting research and attending workshops to remain abreast of industry developments. Writing reports and presenting findings to Managers and Supervisors on a regular basis.

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1 - 2 years

3 - 4 Lacs

Kolkata

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Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness

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- 1 years

2 - 3 Lacs

Mumbai

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Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

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1 - 3 years

3 - 5 Lacs

Sanand

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Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

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3 - 4 years

5 - 6 Lacs

Wardha

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Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

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- 2 years

2 - 4 Lacs

Noida, New Delhi

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Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

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- 5 years

2 - 4 Lacs

Jaipur

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Service Engineer Min 0-5 yr Industrial equipment specially Pump system Salary: 20K - 40K Location: Bani Park, Jaipur - Rajasthan

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1 - 6 years

1 - 3 Lacs

Hyderabad, Bengaluru, Mumbai (All Areas)

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Must have work experience as Car repair/Car AC Repair No Sales,No Target MNC Work Culture accomodation in company guest house + Meal facility Required Candidate profile Must have worked as a technician/mechanic/driver/engineer driving skills Knowledge of spare parts and engine systems 1 month paid industrial Training Perks and benefits 1 month free training + food+ accomodation

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1 - 6 years

1 - 3 Lacs

Pune, Delhi / NCR, Mumbai (All Areas)

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Must have work experience as Car repair/Car AC Repair No Sales,No Target MNC Work Culture accomodation in company guest house + Meal facility driving licence not required Required Candidate profile Must have worked as a technician/mechanic/driver/engineer driving skills Knowledge of spare parts and engine systems 1 month paid industrial Training Perks and benefits 1 month free training + food+ accomodation

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1 - 3 years

4 - 4 Lacs

Bengaluru

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Job Description: Associate/Senior Associate - US Mortgage Process Location: Bangalore Job Type: Full-time Contact Person: HR Kiran Roles and Responsibilities We are hiring experienced professionals for the US Mortgage Process in the following areas: Servicing Foreclosure Bankrupty Loss Mitigation Key Responsibilities: Manage and execute assigned processes in the US Mortgage domain. Ensure adherence to quality standards and process guidelines. Work collaboratively with team members to meet SLA targets. Adapt to rotational shifts and meet deadlines effectively. Eligibility Criteria: Education: Must be a Graduate Experience: Minimum 1 year of relevant experience in any of the following: US Mortgage - Servicing (Escrow, Foreclosure, Loss Mitigation, Bankruptcy) Flexibility to work in rotational shifts . Must carry a valid Aadhaar card . Perks and Benefits: Competitive salary. Fixed Saturday and Sunday off . Opportunity for career growth. Work-from-office mode. One-way cab facility . How to Apply: Option 1: Email Your Resume or Call 9611652646 Send your updated resume to Kiran.kumar10@firstsource.com with the subject line: Mortgage Skillset Application 2. Option 2: Walk-In Interview Location: Brigade Tech Garden Kundalahalli, Brookefields Dragonfly Building, 3rd Floor Bus Stop: AECS Layout Bangalore - 560037 Date & Time: Walk-ins open during business hours. Mandatory Documents: Updated CV (mention Recruiter Name: Kiran at the top of the CV). Aadhaar card (Original and Photocopy).

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2 - 7 years

5 - 7 Lacs

Jaipur

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Responsible for generating leads, negotiating contracts, and securing business for elevator maintenance and repair services. Understanding customer needs, providing technical expertise, building relationships, and ensuring customer satisfaction

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2 - 7 years

2 - 3 Lacs

Solapur

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Effective Mgmt, Installation, Service, repair of Medical Equipment & AMC Records Necessary Support to clinical team on Equipment usage & training Perform Calibration & Electrical Safety Tests Purchase & Inventory Mgmt of Medic Equipment JD Continued. Required Candidate profile BE/B Tech or above in Biomedical Required to travel SeCURE Hospitals on duty and on call Handle queries & Resolve issues of Medic Equipment Experience in Hospital Bio Medical equipment is a must.

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- 3 years

2 - 3 Lacs

Bengaluru

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Job Role: Service Engineer Key Responsibilities: Install, commission, and test CNC fiber laser and plasma cutting machines at customer sites. Perform preventive and breakdown maintenance of machines, ensuring minimal downtime. Troubleshoot electrical, mechanical, pneumatic, and software-related issues. Provide technical support and training to customers on machine operation and maintenance. Maintain service reports and documentation accurately. Coordinate with the R&D and technical support team to provide customer feedback for product improvement. Requirements: Qualification: Diploma/BE in Mechatronics, Mechanical, Electronics, or Electrical Engineering. Experience: 03 years in CNC machine servicing (Freshers from NTTF or similar institutes can apply). Skills: Basic knowledge of electrical wiring, control panels, PLCs, and motion controllers. Familiarity with mechanical assembly, pneumatics, and hydraulics. Ability to read engineering drawings and electrical schematics. Strong problem-solving and communication skills. Other: Willingness to travel across India for installations and service calls.

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1 - 7 years

3 - 4 Lacs

Rajkot

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We are looking for young, high energy individuals with a passion for sales and for achieving aspirational targets Key responsibilitiesLiaise with banks branch staff and build effective relationships to maximize the business opportunityProvide knowledge about the insurance products and support banks branch staff through training to enable them to generate new business, understand customer needs and recommend suitable life insurance products to customers Provide training to the bank branch staff to equip them to sell insurance products to customers and assist them in revenue generation Provide guidance to the banks branch staff in servicing existing customers, solve their queries and concerns and ensure the quality of business is maintained consistently Enable business procured through banks branch staff is aligned to business quality metrics Exercise due diligence to prevent unauthorized/ fraudulent transactionsCandidates who are willing to be mobile and work across locations will be preferred Minimum requirementsGraduate freshers or candidates with experienceExperience in customer facing roles in any industry; prior experience in life insurance industry is not mandatoryNote Compensation and level fitment in the organisation will be offered commensurate with role, education and prior work experience of the candidate

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1 - 5 years

3 - 4 Lacs

Ambala

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Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

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1 - 5 years

3 - 4 Lacs

Jalandhar

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Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

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1 - 5 years

4 - 8 Lacs

Gurugram

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Service card members using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend Analyze risk on customer accounts followed by making sound decisions to ensure we become a payer of choice for our card members attaining high customer satisfaction & adherence to Compliance requirements Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat Adaptable & Customer Centric Approach to difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously Minimum Qualifications: Undergraduate / Graduate with 1-5 years of experience. Relevant experience of servicing customers via Voice or Chat medium, preferably in customer service or Collections industry. Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly Typing Speed (25-35 Words/Min). Web navigation ability, can handle basic Troubleshooting Demonstrated ability to work effectively within a team environment as well as independently Ability to deliver result & display Personal Accountability Ability to work in a fast-paced metric driven environment Comfortable working in a Rotational shift 24X7 servicing US market Colleague would be required work in a hybrid model Ability to deliver results & display Personal Accountability Preferred Qualifications: Knowledge of Credit lifecycle is preferable

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Exploring Servicing Jobs in India

The servicing job market in India is thriving, with numerous opportunities available for job seekers in various sectors. Servicing roles encompass a wide range of job responsibilities, from customer service to technical support, making it a versatile field for individuals seeking employment.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These cities are known for their booming job markets and actively hire professionals for servicing roles.

Average Salary Range

The average salary range for servicing professionals in India varies depending on the level of experience. Entry-level positions typically start at Rs. 2-3 lakhs per annum, while experienced professionals can earn anywhere from Rs. 5-10 lakhs per annum.

Career Path

In the field of servicing, a typical career path may include roles such as Customer Service Executive, Team Leader, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field often depends on gaining experience, developing leadership skills, and delivering exceptional service to clients.

Related Skills

In addition to core servicing skills, professionals in this field may benefit from having strong communication skills, problem-solving abilities, time management, and a customer-centric mindset. Technical skills such as proficiency in CRM software and data analysis tools may also be valuable.

Interview Questions

  • What do you understand by customer service? (basic)
  • How do you handle difficult customers? (medium)
  • Can you describe a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize tasks when dealing with multiple customer requests? (basic)
  • What strategies would you implement to improve customer satisfaction? (advanced)
  • How do you stay updated on industry trends and best practices in customer service? (basic)
  • Describe a time when you successfully resolved a complex issue for a customer. (medium)
  • How do you handle stress in a fast-paced service environment? (medium)
  • Explain a situation where you had to work with a team to achieve a common goal. (basic)
  • How do you measure the success of your customer service efforts? (advanced)
  • What tools or software are you proficient in for managing customer interactions? (medium)
  • How do you ensure consistency in service quality across different channels? (medium)
  • Describe a time when you had to deal with an irate customer. How did you handle the situation? (medium)
  • What do you think are the key components of effective customer communication? (basic)
  • How do you handle confidential customer information? (basic)
  • Explain the importance of empathy in customer service. (basic)
  • Give an example of a time when you had to collaborate with other departments to address a customer issue. (medium)
  • How do you handle a situation where a customer is dissatisfied with your service? (medium)
  • What role do you think technology plays in enhancing customer service? (basic)
  • How do you handle a high volume of customer inquiries during peak hours? (medium)
  • Describe a time when you had to adapt your communication style to effectively communicate with a customer. (medium)
  • How do you ensure that you are meeting the service level agreements set by your organization? (advanced)
  • Explain the difference between customer service and customer support. (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • What motivates you to deliver exceptional service to customers? (basic)

Closing Remark

As you prepare for servicing roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric mindset during interviews. With the right skills and preparation, you can confidently pursue opportunities in this dynamic field. Good luck!

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