Datacenter Presales Solutions Architect Tata Consultancy Services

5.0 - 15.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Location: Anywhere in India Job Description **mandatory SN Required Information Details 1 Role** Digital Workplace (SD & EUC) Automation Solution Architect 2 Required Technical Skill Set** Sound knowledge of ServiceDesk operation process, Tools and Analytics Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.) Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & colla...

Posted 5 days ago

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Nexthink HCLTech

5.0 - 7.0 years

0 Lacs

chennai, tamil nadu, india

Remote

Role and Responsibilities This role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations Work hand in hand with respective VDU lea...

Posted 1 month ago

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Technical Specialist HCL Technologies Limited

5.0 - 7.0 years

9 - 12 Lacs

noida, uttar pradesh, india

Remote

Job Description (Posting). Job DescriptionROLE AND RESPONSIBILITIESThis role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations ...

Posted 1 month ago

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