ServiceNow Technical Lead

Key Responsibilities:

• Lead multiple ServiceNow ITSM service implementation projects, ensuring timely delivery and adherence to client requirements
• Manage at least one full-cycle ITOM implementation, including Discovery, Event Management, and Service Mapping
• Develop and maintain ServiceNow scripts, primarily using Javascript, to customize and optimize platform functionalities.
• Implement ServiceNow integrations leveraging OOD Service Integration capabilities and Web Services.
• Collaborate with cross-functional teams to gather requirements, design solutions, and provide technical leadership throughout the project lifecycle.
• Apply Agile methodologies to manage project deliverables and support a culture of continuous improvement.
• Ensure secure and reliable platform performance by integrating LDAP, VPN, and SSL components.
• Conduct thorough testing and debugging to guarantee high-quality deliverables and system reliability.
• Maintain working knowledge of the ServiceNow ecosystem, including common applications and integration approaches.

Skill Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 46 years of professional experience in ServiceNow solution implementation
• Proven track record of leading ITSM ServiceNow implementation projects
• Hands-on experience in ITOM implementation, including Discovery, Event Management, and Service Mapping.
• Proficient in JavaScript and ServiceNow scripting.
• Demonstrated experience with ServiceNow OOD Service Integration and Web Services.
• Strong understanding of Agile project management methodologies.
• Familiarity with LDAP, VPN, and SSL components.
• Excellent problem-solving, testing, and debugging skills.
• Effective communication and stakeholder management abilities.
• Knowledge of the ServiceNow applications ecosystem and integration techniques.