Servicenow Solution Architect - Manager

As a ServiceNow Manager at EY, you will be part of the EY GDS-ServiceNow team, working on solving client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and contribute to building innovative products to address client challenges. **Key Responsibilities:** - Perform Configuration/Customization of the ServiceNow system, including creating workflows. - Build service request fulfilment workflows based on customer requirements using workflows, UI actions, client scripts, business rules, etc. - Utilize scripting tools and ServiceNow functionality to automate routine tasks. - Conduct integrations and process automation using Orchestration, Web Services, Soap calls, etc. - Gather specifications from business departments and deliver a product/release that meets the presented needs. - Load, manipulate, and maintain data between ServiceNow and other systems as required. - Collaborate with business liaisons to create dashboards, home pages, performance analytics data collectors, and reports. - Analyze user stories and internal procedures to enhance system capabilities, automate process workflows, and address scheduling limitations during ServiceNow releases. - Conduct system and integration testing with sample and live data. **Skills and attributes for success:** - Proficiency in authentication protocols such as Active Directory/LDAP or SiteMinder federation/Azure. - Experience with Disciplined Agile Delivery software release build/deploy processes. - Ability to integrate with internal and external applications and systems. - Strong knowledge of JavaScript, HTML, Angular JS, and good web design practices. - Experience in Service Portal implementation. - Familiarity with various ServiceNow applications like HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder, and Performance Analytics. - Knowledge of digital technologies such as Machine Learning, AI, IoT, and Blockchain. **Qualifications Required:** - College degree in a related technology field (Computer, Engineering, Science, etc.) or equivalent job experiences. - 7 to 12 years of experience in a development role with a progression of increasingly complex job responsibilities. - ServiceNow CSA certification plus any CIS certification is mandatory. - ITIL foundations certification is a plus. At EY, you will have the opportunity to work on inspiring and meaningful projects, receive support, coaching, and feedback from engaging colleagues, develop new skills, and progress your career. You will have the freedom and flexibility to shape your role and be part of a collaborative environment that prioritizes high quality and knowledge exchange.,