6.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems, and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you. Your expertise should include hands-on design, development, and deployment experience with the Service-now.com platform and/or similar ITSM toolsets for 6+ years. You should have experience in providing creative solutions to business problems, working with IT Service Management (ITIL) processes, metrics, and key performance indicators. Additionally, you must have a solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX, and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins. Knowledge of technical components such as LDAP, VPN, SSL, and other such technologies is essential. Leadership experience in managing small teams and projects is a must, along with the ability to produce documentation on various levels including technical and customer-facing. Your primary focus area will be ServiceNow ITOM/CMDB, with secondary focus areas in ITSM. Responsibilities include preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements, and engaging with the customer around the technical solution. This involves challenging and validating the customer requirements with regards to needs versus wants, and thought leadership in transforming solutionized requirements to true business outcomes. Proven hands-on technical delivery (including development, testing, and implementation) of cost-effective ServiceNow solutions using technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc) is expected. In return, we offer global cutting-edge IT projects that shape the future of digital and have a positive impact on the environment. Wellbeing programs & work-life balance initiatives, integration and passion-sharing events, attractive salary, and Company Initiative Benefits are some of the offerings you can expect. If you believe you possess the required expertise and are ready to take on this challenging role, we look forward to hearing from you. Regards, Ramkumar,

Posted 3 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.