Job
Description
As a ServiceNow ITOM Consultant with 9-12 years of experience, you will be working in a dynamic, Agile environment to deliver client projects. Your role will involve acting as a technical consultant and being responsible for hands-on development, configuration, and integration of ServiceNow ITOM modules with enterprise tools. Key Responsibilities: - Deliver client projects in an Agile environment. - Serve as a Technical Consultant for ServiceNow ITOM modules such as CMDB, Discovery, Event Management, Cloud Management, and Hardware Asset Management. - Provide hands-on development by creating, configuring, and customizing patterns, discovery schedules, event rules, application fields, business rules, client scripts, user roles/groups, and access controls. - Develop integrations with existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs. - Integrate ITOM modules with enterprise monitoring tools, automation alerts, and application management tools using plugins and APIs. - Apply ServiceNow Sys Admin knowledge and best practices. - Ensure high availability and disaster recovery across multi-data centre deployments. - Have a strong understanding of ServiceNow CMDB and CSDM data model. Required Skills: - ServiceNow ITOM: CMDB, Discovery, Event Management, Cloud & Hardware Asset Management. - ServiceNow scripting, workflow configuration, business rules, client scripts, and role/access management. - Integration experience with enterprise monitoring and ITOM tools via APIs and plugins. - Knowledge of multi-data centre deployment, disaster recovery, and high availability. - Understanding of CSDM data model and CMDB best practices. - Experience with Agile methodology. Soft Skills: - Excellent communication and stakeholder management skills. - Strong analytical, problem-solving, and operational experience. (Note: No additional details of the company were provided in the job description.) As a ServiceNow ITOM Consultant with 9-12 years of experience, you will be working in a dynamic, Agile environment to deliver client projects. Your role will involve acting as a technical consultant and being responsible for hands-on development, configuration, and integration of ServiceNow ITOM modules with enterprise tools. Key Responsibilities: - Deliver client projects in an Agile environment. - Serve as a Technical Consultant for ServiceNow ITOM modules such as CMDB, Discovery, Event Management, Cloud Management, and Hardware Asset Management. - Provide hands-on development by creating, configuring, and customizing patterns, discovery schedules, event rules, application fields, business rules, client scripts, user roles/groups, and access controls. - Develop integrations with existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs. - Integrate ITOM modules with enterprise monitoring tools, automation alerts, and application management tools using plugins and APIs. - Apply ServiceNow Sys Admin knowledge and best practices. - Ensure high availability and disaster recovery across multi-data centre deployments. - Have a strong understanding of ServiceNow CMDB and CSDM data model. Required Skills: - ServiceNow ITOM: CMDB, Discovery, Event Management, Cloud & Hardware Asset Management. - ServiceNow scripting, workflow configuration, business rules, client scripts, and role/access management. - Integration experience with enterprise monitoring and ITOM tools via APIs and plugins. - Knowledge of multi-data centre deployment, disaster recovery, and high availability. - Understanding of CSDM data model and CMDB best practices. - Experience with Agile methodology. Soft Skills: - Excellent communication and stakeholder management skills. - Strong analytical, problem-solving, and operational experience. (Note: No additional details of the company were provided in the job description.)
