65 Servicenow Implementation Jobs - Page 3

We are hiring experienced Service Now Developers/Implementation Specialists to join our team. Please fill in your details, and our HR team will review your profile. Shortlisted candidates will receive interview invites from HR team. If you're ready to take the next step in your career, share your profile with us at recruiting@radonglobaltech.com and fill in your profile details in the form below to get registered for your interview slot with Radon Global Tech Interview Registration form : https://forms.gle/e31miqwvAutGrST56 Location: Chennai Experience: 5+ years Job Type: Contract - 6 Months Work location: Remote -Chennai Job Summary: We are looking for experienced ServiceNow Developers / Implementation Specialists with over 5 years of hands-on experience in ServiceNow development, configuration, and implementation across multiple modules such as ITSM, HRSD, ITAM, and ITOM . The ideal candidate will be responsible for designing scalable solutions, integrating with third-party systems, and ensuring high performance and reliability. Key Responsibilities: Design, develop, and implement ServiceNow solutions tailored to business requirements. Customize applications, including UI policies, client scripts, business rules, and workflows. Configure and manage CMDB, Discovery, Service Catalog, Service Mapping, and Orchestration. Develop ITOM capabilities including Event Management, Discovery, AIOps, and Service Mapping. Work on ITSM workflows including Incident, Change, Problem, Request, Asset, and Configuration Management. Integrate ServiceNow with external platforms (Microsoft 365, AWS, MuleSoft, Azure, Genesys, etc.) using REST/SOAP APIs and MID servers. Optimize ServiceNow performance, security, and scalability. Collaborate with business stakeholders to gather requirements and provide technical solutions. Manage upgrades, patches, and security configurations. Conduct user training and support sessions. Document configurations, workflows, and custom developments. Required Skills: 5+ years of experience in ServiceNow development and implementation. Expertise in JavaScript, Glide API , client/server scripting. Deep understanding of ITSM, HRSD, ITAM, ITOM modules. Experience with ServiceNow CMDB, Discovery, Service Mapping . Strong knowledge of REST/SOAP APIs and integration best practices. Familiar with ServiceNow Flow Designer, Integration Hub, and Service Portal. Excellent problem-solving and communication skills. Ability to work independently or in a team setting. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) . Bachelors in Computer Science, IT, or related field. Knowledge of ITIL v3/v4 practices. Experience with Automated Test Framework (ATF) . Exposure to ServiceNow GRC or SecOps is a plus. Familiarity with AI/ML-based automation in ServiceNow.

About the Role : A NASDAQ-listed international enterprise with a focus on both services and products for the Internet is looking for an API Developer. Job Responsibilities : - Evaluate, train, and enhance foundational LLM models for ServiceNow scripting languages, focusing on improving co-pilot features for accurate and context-aware automation support. - Conduct regular evaluations and feedback loops to refine LLM-based integrations, ensuring alignment with business objectives. - Fine-tune models using techniques such as Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF) to optimize ServiceNow's scripting capabilities, including JavaScript, GlideScript, and advanced querying techniques like GlideQuery and Dot-walking. - Develop and implement automated processes using ServiceNow's scripting languages (JavaScript, GlideScript, etc.), leveraging advanced techniques for data manipulation and workflow automation. - Optimize existing scripts and workflows to enhance performance, reliability, and scalability within the ServiceNow platform. - This is not a ServiceNow admin job, but a LLM trainer job in the context of ServiceNow development with a focus on ServiceNow scripting Job Requirements : Tech Skills : - Minimum of 3-5 years of hands-on experience with ServiceNow, specifically in developing and implementing custom integrations and applications using ServiceNow APIs. - Strong experience on at least one module other than ITSM like HRSD/ITOM/CSM/ITAM/FSM etc. - Any module specific CIS certification will be preferred. - Experience in creating and modifying ServiceNow based technical requirementsStrong proficiency in JavaScript and GlideScript, with expertise in advanced querying techniques like GlideQuery and Dot-walking. - ServiceNow certifications, such as ServiceNow Certified Application Developer (CAD), are highly desirable. Soft Skills : - Strong problem-solving skills with meticulous attention to detail. - Excellent communication and collaboration abilities, capable of working effectively in a fast-paced, agile development environment. - Strong analytical and critical thinking skills to evaluate and improve scripting solutions based on performance metrics and business needs. Search Guidance Number of Position : 10 Mandatory Skills : 3+JavaScript, 3+Glide Script, 3+ ServiceNow APIs Total Years Of exp : 3-5 years ServiceNow, specifically with ServiceNow APIs Opportunity : Full Time, 8 hours (4 Hours overlap with PST) Notice Period : Immediate

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Overview : We are seeking a highly skilled and motivated ServiceNow Product Manager to lead the strategy, development, and optimization of our ServiceNow platform. The ideal candidate will play a key role in aligning the platforms capabilities with organizational goals, ensuring that ServiceNow delivers maximum value to stakeholders. This role combines technical expertise, strategic thinking, and leadership to drive innovation and efficiency in IT service management and related business functions. Key Responsibilities : Strategic Planning & Roadmap Development : - Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product. - Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience. - Identify opportunities for process automation and innovation using ServiceNow. Stakeholder Engagement : - Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities. - Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication. Asset Management : - Solid understanding of IT Asset Management, with a strong focus on Hardware Asset Management (HAM). - Familiarity with related modules: CMDB, ITAM, ITSM, Discovery, and Software Asset Management (SAM). - Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively. Project & Program Leadership : - Manage the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support. - Develop detailed project plans, including timelines, budgets, and resource allocation. Team Leadership & Collaboration : - Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform. - Foster a collaborative environment to drive innovation and successful project delivery. Performance Monitoring & Reporting : - Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives. - Provide regular updates and insights to senior management and stakeholders. Change Management & Training : - Develop and execute change management plans to ensure smooth adoption of new features and processes. - Conduct training sessions and create documentation to empower end-users and administrators. Qualifications : Education & Experience : - Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field. - 10+ years of experience managing ServiceNow or similar enterprise platforms. - Proven track record of implementing and managing ITSM or other ServiceNow modules. Required Skills : - Deep knowledge of ServiceNow modules, workflows, and integrations. - Familiarity with scripting languages (e.g., JavaScript) and API integrations is a plus. - Strong grasp of the end-to-end hardware asset lifecycle: procurement, receipt, deployment, maintenance, retirement, and disposal. - Knowledge of hardware compliance, vendor contracts, and regulatory requirements (e.g., data wiping standards, e-waste regulations). - Excellent communication, leadership, and stakeholder management skills. - Strong analytical and problem-solving abilities. - Ability to prioritize tasks and manage multiple projects in a fast-paced environment. - Skilled in translating stakeholder needs into clear requirements and user stories with acceptance criteria. Certifications : ServiceNow Certified System Administrator (CSA) required.

Role & responsibilities 5-15 years of experience in implementing or architecting ServiceNow solutions Must have experience in the design and implementation of the modules Modules - ITSM / ITOM / CSM / FSM SOM / TSM experience is added advantage Extensive experience in third party integration RESTSOAP Experience with scripting in the ServiceNow platform Proficient in ServiceNow CMDB Agent workspace and virtual assistant Responsible for Solution Building and Team Management Proficiency in scripting languages JavaScript Glide Script and designing complex solutions Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow Document processes configurations and solutions to create comprehensive user guides and training materials

Role Description Analyze business requirements, design and implement solutions Configuring and customizing the ServiceNow platform Troubleshoot system performance issues Good understanding of ServiceNow Platform, Javascript, Client Scripts, Business Rules Good Problem solving abilities Independent and collaborative working abilities Your key responsibilities Configuring and customizing the ServiceNow platform Writing clean, efficient and maintainable code in ServiceNow Code Reviews and quality control checks Debugging and fixing technical issues ServiceNow in-depth ITSM product knowledge is required, ITOM (Discovery/CMP/Service Mapping), GRC, IRM Developing ServiceNow ITSM/ITOM/ITAM/Discovery/IRM solutions on ServiceNow platform using an "Architecture first" principle Proven experience of delivering solution using ServiceNow development best practices Advanced analytical and problem solving experience, ability to multi-task and effectively manage priorities Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations Expected development experience in ServiceNow is minimum of 6 years Contributing unit tests using team's automated testing framework, participating in code reviews, pair programming and UAT defect resolution Should be able to guide and mentor other resources Your skills and experience The person required for the above position should have the following profile: 5-8 years of ServiceNow Implementation Experience ServiceNow in-depth ITSM product knowledge is required, ITOM (Discovery/CMP/Service Mapping), GRC, IRM Proficiency with ServiceNow Development such as scripting, Flow designers (low code, no code) and integrations Experience working in Agile methodology such as Scrum and Kanban Excellent communication and collaboration skills

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates. Location : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates. Location : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore.

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates. Location : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore.

Duration : 12 Months. Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates. Location : Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, Indore.

Job Description : ServiceNow Product Manager Overview : We are seeking a highly skilled and motivated ServiceNow Product Manager to lead the strategy, development, and optimization of our ServiceNow platform. The ideal candidate will play a key role in aligning the platforms capabilities with organizational goals, ensuring that ServiceNow delivers maximum value to stakeholders. This role combines technical expertise, strategic thinking, and leadership to drive innovation and efficiency in IT service management and related business functions. Key Responsibilities : Strategic Planning & Roadmap Development : - Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product. - Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience. - Identify opportunities for process automation and innovation using ServiceNow. Stakeholder Engagement : - Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities. - Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication. Asset Management : - Solid understanding of IT Asset Management, with a strong focus on Hardware Asset Management (HAM). - Familiarity with related modules: CMDB, ITAM, ITSM, Discovery, and Software Asset Management (SAM). - Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively. Project & Program Leadership : - Manage the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support. - Develop detailed project plans, including timelines, budgets, and resource allocation. Team Leadership & Collaboration : - Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform. - Foster a collaborative environment to drive innovation and successful project delivery. Performance Monitoring & Reporting : - Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives. - Provide regular updates and insights to senior management and stakeholders. Change Management & Training : - Develop and execute change management plans to ensure smooth adoption of new features and processes. - Conduct training sessions and create documentation to empower end-users and administrators. Qualifications : Education & Experience : - Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field. - 10+ years of experience managing ServiceNow or similar enterprise platforms. - Proven track record of implementing and managing ITSM or other ServiceNow modules. Required Skills : - Deep knowledge of ServiceNow modules, workflows, and integrations. - Familiarity with scripting languages (e.g., JavaScript) and API integrations is a plus. - Strong grasp of the end-to-end hardware asset lifecycle: procurement, receipt, deployment, maintenance, retirement, and disposal. - Knowledge of hardware compliance, vendor contracts, and regulatory requirements (e.g., data wiping standards, e-waste regulations). - Excellent communication, leadership, and stakeholder management skills. - Strong analytical and problem-solving abilities. - Ability to prioritize tasks and manage multiple projects in a fast-paced environment. - Skilled in translating stakeholder needs into clear requirements and user stories with acceptance criteria. Certifications : ServiceNow Certified System Administrator (CSA) required.

Job Description : ServiceNow Product Manager Overview : We are seeking a highly skilled and motivated ServiceNow Product Manager to lead the strategy, development, and optimization of our ServiceNow platform. The ideal candidate will play a key role in aligning the platforms capabilities with organizational goals, ensuring that ServiceNow delivers maximum value to stakeholders. This role combines technical expertise, strategic thinking, and leadership to drive innovation and efficiency in IT service management and related business functions. Key Responsibilities : Strategic Planning & Roadmap Development : - Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product. - Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience. - Identify opportunities for process automation and innovation using ServiceNow. Stakeholder Engagement : - Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities. - Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication. Asset Management : - Solid understanding of IT Asset Management, with a strong focus on Hardware Asset Management (HAM). - Familiarity with related modules: CMDB, ITAM, ITSM, Discovery, and Software Asset Management (SAM). - Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively. Project & Program Leadership : - Manage the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support. - Develop detailed project plans, including timelines, budgets, and resource allocation. Team Leadership & Collaboration : - Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform. - Foster a collaborative environment to drive innovation and successful project delivery. Performance Monitoring & Reporting : - Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives. - Provide regular updates and insights to senior management and stakeholders. Change Management & Training : - Develop and execute change management plans to ensure smooth adoption of new features and processes. - Conduct training sessions and create documentation to empower end-users and administrators. Qualifications : Education & Experience : - Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field. - 10+ years of experience managing ServiceNow or similar enterprise platforms. - Proven track record of implementing and managing ITSM or other ServiceNow modules. Required Skills : - Deep knowledge of ServiceNow modules, workflows, and integrations. - Familiarity with scripting languages (e.g., JavaScript) and API integrations is a plus. - Strong grasp of the end-to-end hardware asset lifecycle: procurement, receipt, deployment, maintenance, retirement, and disposal. - Knowledge of hardware compliance, vendor contracts, and regulatory requirements (e.g., data wiping standards, e-waste regulations). - Excellent communication, leadership, and stakeholder management skills. - Strong analytical and problem-solving abilities. - Ability to prioritize tasks and manage multiple projects in a fast-paced environment. - Skilled in translating stakeholder needs into clear requirements and user stories with acceptance criteria. Certifications : ServiceNow Certified System Administrator (CSA) required.