Service Readiness Process Owner Atlas Copco Group

5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Your role Description Service Readiness is the process applied to all new and updated services provided by Atlas Copco Group IT. This role focuses on guiding Product Owners and Project Managers through the necessary steps to ensure a service is (a) compliant (b) all support documentation is in place (c) governance is defined, and finally that the Service Operational Readiness (SOR) meeting reviews and approves new services. Responsibilities Establish regular meetings with Product Owners/Project Managers to complete and maintain Service Operational Readiness (SOR) documents Coordinate compliance review with Architecture, Security and Data Privacy teams With the assistance of the Incident Proc...

Posted 4 weeks ago

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ServiceNow Support - L2 Admin Specialist Atlas Copco Group

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

Your role as a Platform Support L2 Admin Specialist at Atlas Copco is crucial for maintaining the robustness and efficiency of the ServiceNow program. As the L2 Admin Specialist, you will be responsible for resolving complex incidents and service requests that the first level (L1) support team cannot handle. Your duties include performing regular platform maintenance, monitoring system health, and ensuring that all functions align with organizational goals. Additionally, you will interface with ServiceNow HI Support to manage escalations and address intricate issues to enhance user satisfaction and system landscape. Your key responsibilities will involve handling escalated issues by addressi...

Posted 3 months ago

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