ServiceNow Engineer - Incident Management Emperen Technologies

6.0 - 9.0 years

3 - 6 Lacs

Thiruvananthapuram

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Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.

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Associate Director - Software Engineering ( ServiceNow Engineering ) Dtcc

12 - 18 years

32 - 37 Lacs

Hyderabad

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Pay and Benefits: Competitive compensation, including base pay and annual incentive. Comprehensive health and life insurance and well-being benefits, based on location. Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role: The Associate Director/Senior Manager - ServiceNow Engineering will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, ITAM, CMDB, Discovery, Event Mgmt., and System Integrations Your Primary Responsibilities: Manage development and implementation of applications using ServiceNow platform capabilities Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution designProvide engineering expertise on ServiceNow platform to Product Team and stakeholders to influence and drive platform adoption Manage and support execution of releases, product upgrades and technology deployments Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality Produce engineering metrics and drive efficiency in SDLC processes/teams Responsible for staffing, mentoring, and maintaining high performing engineering team Collaborate with onshore/offshore team environment across US/India time zones **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Talents needed for Success: 12+ years managing software development teams, with 4+ years in ServiceNow Bachelor's or Master's in Computer Science or equivalent Strong understanding of Service platform architecture, releases, and best practices Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF 5+ years with JavaScript, HTML, AngularJS, REST APIs Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD) SDLC and Agile methodologies expertise Skilled in managing multiple priorities and project deliverables Excellent written and verbal communication skills to explain technical solutions clearly to various audiences Preferred Skills IT Asset Management and Operations Management ServiceNow: AI/ML, UI Builder, Virtual Agent, AI Search Certifications: ServiceNow CIS ITSM, ITOM, Discovery, CMDB, CTA

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