674 Servicenow Development Jobs - Page 2

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Senior Manager- ServiceNow Platform Technical Architect Qualification : BE / B.tech Relevant Experience : 15+ Years Must Have Skills : The ServiceNow Technical Architect is responsible for designing and implementing scalable, secure, and efficient ServiceNow solutions that align with business objectives. This role involves assessing current architecture, re-defining platform architecture aligned with best practices, integration requirement with enterprise systems, and providing technical expertise to the development teams. Key Responsibilities Solution Architecture & Design Define and implement scalable, performant ServiceNow solutions that align with business needs. Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks. Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements. Customize and implement SRE practices for platform and associated products/applications Technical Leadership & Governance Provide architectural guidance and technical mentorship to ServiceNow developers and administrators. Conduct code reviews, technical audits, and system performance optimizations. Establish governance policies for instance management, upgrades, and platform security. Platform Development & Customization Oversee the customization and configuration of ServiceNow applications and modules. Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs. Integration & Automation Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server. Optimize workflows and automation using Integration Hub and Orchestration. Ensure seamless data flow between ServiceNow and enterprise applications. Collaboration & Stakeholder Management Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions. Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies. -Communicate technical concepts effectively to both technical and non-technical stakeholders. Platform Maintenance & Upgrades Manage ServiceNow upgrades, patching, and instance performance monitoring. Ensure minimal disruption and adherence to ServiceNows upgrade best practices. Stay up to date with new ServiceNow releases and features. Required Qualifications 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience. ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices. Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development. Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware. Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks. Certifications: ServiceNow Certified Technical Architect (Must have). ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Preferred Qualifications Experience in working in Agile/Scrum environments. Familiarity with ITIL framework and best practices. Strong problem-solving, analytical, and communication skills. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

As a ServiceNow Consultant (Development) with 9-13 years of experience, you will be working in Gurgaon and Noida for a global leader in professional services that specializes in risk, strategy, and people. With a strong global presence and a focus on innovation and collaboration, this organization offers expert advisory services and technology-driven solutions in various domains such as insurance, risk management, reinsurance, human capital, health, and strategic consulting. Your role as a Lead Software Engineer will involve driving engineering excellence, promoting AI integration, and leading high-performing teams. You will be responsible for product delivery while emphasizing security, scalability, reliability, maintainability, testability, and AI innovation. Key Responsibilities: - Lead and mentor development teams to encourage growth and innovation. - Design and implement scalable ServiceNow IRM/GRC solutions. - Integrate AI/ML models and productivity tools like GitHub Copilot. - Collaborate with data scientists and stakeholders on AI-driven features. - Ensure robust DevOps, CI/CD, and test engineering practices. - Advocate Agile, TDD, and continuous improvement methodologies. - Conduct code reviews and enforce coding best practices. - Address performance, observability (e.g., Datadog), and security (SAST/DAST). Requirements: - Bachelor's degree in Computer Science, IT, or a related field. - At least 5 years of experience in ServiceNow development with a focus on IRM/GRC. - Proficiency in scripting, integration (REST APIs/JSON), and workspace configuration. - Demonstrated leadership and mentoring skills. - Strong communication abilities. - Understanding of operational risk and compliance management. Preferred Certifications: - ServiceNow CSA, CAD, CISRisk & Compliance (preferred). - Experience with ITSM, ITOM, or CTA certification is a plus.,

BMC is looking for a Remedy Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written) Whilst these are nice to have, our team can help you develop in the following skills: Experience with BMC products like DWP, Helix platform, HSSO is preferable

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST

Job Description: Key Responsibilities Strategic Planning: Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives. Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices. Module Configuration and Customization: Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems. Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience. User Story Definition and Prioritization: Work closely with business units to gather requirements and define user stories for enhancements and new features. Prioritize backlog items based on business value, strategic goals, and user needs. Cross-functional Collaboration: Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs. Function as a liaison between technical teams and end-users to facilitate effective communication and understanding. Change Management: Implement effective change management strategies to ensure smooth adoption of new features and processes. Provide training and documentation for end-users to maximize platform utilization. Release Planning and Execution: Plan and manage product releases, coordinating with development, testing, and deployment teams. Monitor release progress and resolve any roadblocks or issues that arise during implementation. User Acceptance Testing (UAT): Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing. Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs. Continuous Improvement: Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains. Stay up to date with ServiceNow platform capabilities and industry best practices. Stakeholder Engagement and Communication: Communicate project statuses, updates, and progress to stakeholders at various levels of the organization. Address questions, concerns, and feedback to ensure alignment and transparency. Vendor Management: Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices. Evaluate and recommend third-party applications or integrations to enhance the platform.

Service Now Job Description Basic Qualifications: Basic Requirements: Minimum 6+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

Required Skills & Qualifications Experience: 5-7 years of hands-on experience in ServiceNow development and administration with a focus on CSM and AI capabilities. CSM Expertise: Proven track record of working with Customer Communities Portal, Employee Service Portal, and Customer Service Portal, and Agent Workspaces. Integration Skills: Extensive experience with REST APIs, ServiceNow API connectors, and Service Graph connectors. AI Knowledge: Strong understanding of AI concepts and practical experience using Now Assist AI products (e.g., Now Assist, AI chatbots or Predictive Intelligence). Technical Proficiency: JavaScript, Jelly Script, HTML, CSS, AngularJS for widget development. Advanced scripting for Business Rules, Client Scripts, UI Actions, and ACLs. Script Includes, Preprocessors, GlideAjax Certifications: ServiceNow CSM Implementation Specialist (preferred). ServiceNow Certified System Administrator (preferred). ServiceNow Certified Application Developer (preferred). Soft Skills: Strong problem-solving abilities and excellent communication skills. Education: Bachelors degree in Science or in STEM discipline. Preferred Qualifications Familiarity with ITIL frameworks or certifications (v3 or v4). Experience with Agile development methodologies. Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge. This role offers an exciting opportunity to work at the cutting edge of customer service technology while leveraging AI innovations to deliver exceptional solutions

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 6+years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on CSM Module . The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design and implement scalable ServiceNow solutions across CSM , ITSM, ITOM and custom applications while ensuring security, compliance, and performance. Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack. Collaborate with stakeholders to translate business requirements into technical solutions and provide strategic platform guidance. Drive project timelines, track milestones, and ensure successful delivery of implementations in alignment with business objectives. Develop workflows, business rules, UI policies, and integrations using REST, SOAP, MID Server, and automation tools like Flow Designer and Integration Hub. Define architecture standards, governance models, coding best practices, and CI/CD pipelines for efficient ServiceNow development and deployment. Mentor developers, conduct code reviews, and oversee technical assessments to ensure quality and adherence to best practices. Stay updated on ServiceNow innovations, recommend enhancements, and engage with the ServiceNow community for continuous improvement. Possess strong expertise in ServiceNow scripting, integrations, CSM, CMDB, ITIL frameworks, cloud computing, and enterprise IT landscapes. Possess a strong understanding of project management principles, ensuring work is structured around key milestones, timelines, and deliverables. Experience with Telco or Order Management is a plus. Preferred Qualifications: Any Bachelors/Masters degree(BE/BTech/ME/MTech) ServiceNow Certified System Administrator (CSA) - Preferred Certified Implementation Specialist (CIS) in ITSM or ITOM - Preferred Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication >

You should have a Bachelor's degree in Computer Science/IT (B.Tech) or MCA qualification to be eligible for this job opportunity located in Pune with a Work From Office arrangement. You must possess 3 to 5 years of experience in ServiceNow development and administration. As a ServiceNow Developer, your primary responsibilities will include designing, developing, and implementing ServiceNow solutions using both out-of-the-box features and custom scripting. You will be tasked with customizing and configuring various ServiceNow modules such as Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog. Developing and maintaining integrations with third-party tools through APIs, web services (REST/SOAP), and MID servers will also be crucial. Your involvement in the full development lifecycle, from requirements gathering to design, development, testing, deployment, and support, is essential. Implementing workflows, business rules, client scripts, UI policies, and data policies will also be part of your routine tasks. Regular platform upgrades and patching while ensuring minimal impact to users will be a key aspect of your role. Collaboration with cross-functional teams including IT Operations, Security, and Project Management will be necessary. You will be required to create and maintain technical documentation such as design specs, test plans, and user guides. Ensuring adherence to best practices, coding standards, and governance processes is vital for this position. To be considered for this role, you should have at least 3 to 5 years of hands-on development experience in the ServiceNow platform. Strong expertise in JavaScript, GLIDE API, and ServiceNow scripting (client & server side) is required. Experience in configuring and customizing core ITSM modules is essential. Working knowledge of ServiceNow Studio, Flow Designer, and Integration Hub is preferred. Experience with REST/SOAP integrations, the use of MID servers, ServiceNow best practices, system architecture, and data model is expected. A good understanding of the ITIL framework will be beneficial for this position.,

Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions that cater to clients" most complex digital transformation requirements. With a focus on consulting, design, engineering, and operations, we support clients in achieving their boldest ambitions and establishing future-ready, sustainable businesses. Our global presence spans over 65 countries with a workforce of more than 230,000 employees and business partners, dedicated to helping customers, colleagues, and communities thrive in a rapidly evolving world. As a ServiceNow Developer, your responsibilities will include designing, developing, and customizing ServiceNow applications and modules, particularly focusing on IT Service Management (ITSM) and IT Operations Management (ITOM) aspects such as Incident, Change, Problem, Request, Knowledge, Discovery, CMDB, Event Management, and Orchestration. You will be involved in creating and configuring various elements like Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows. Additionally, your role will entail implementing and managing ServiceNow Discovery, MID Servers, and ensuring CMDB health. Developing integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations will also be a crucial part of your responsibilities. You will collaborate with stakeholders to gather requirements, translate them into specifications, and deliver robust solutions. Furthermore, optimizing performance and scalability of ServiceNow instances, participating in testing, QA, and production deployment activities, and maintaining technical documentation for implementations and customizations are essential aspects of the role. Collaborating with platform architects and business stakeholders to align with the overall ServiceNow roadmap is also a key responsibility. The ideal candidate will possess at least 7 years of hands-on experience in ServiceNow development and administration, with a solid understanding of core ITSM modules and ITOM components. Proficiency in JavaScript, Glide API, and Flow Designer, along with a deep understanding of CMDB structure, data models, and dependency mapping, is required. Experience with MID Servers, credentials management, probes/sensors, custom applications, portal widgets, Access Control Rules (ACLs), UI Policies, Data Policies, version upgrades, clone management, patching activities, Agile/Scrum development practices, and familiarity with DevOps, App Engine, or SecOps are valuable assets. Certification as a ServiceNow Certified System Administrator (CSA) is mandatory, while a Certified Implementation Specialist (CIS) in ITSM or ITOM is preferred. Soft skills such as strong analytical and problem-solving abilities, excellent communication and interpersonal skills, self-motivation, and a passion for learning are essential for success in this role. Join us at Wipro and be a part of our modern digital transformation journey. We are seeking individuals who are inspired by reinvention and are committed to evolving themselves, their careers, and their skills. Our business thrives on purpose and encourages you to shape your own reinvention. Realize your ambitions with us at Wipro. We welcome applications from individuals with disabilities.,

We are currently seeking a Senior ServiceNow Architect to join our team in Hyderabad! As a Senior ServiceNow Developer/Architect, you should have a minimum of 9 years of experience in ServiceNow development and architecture. Your responsibilities will include working on enterprise-grade projects, collaborating in a growth-oriented environment, and offering competitive salary and benefits. Key Requirements: - Demonstrated expertise in ServiceNow development, customization, and integrations - Proficiency in ServiceNow modules such as ITSM, ITOM, CSM, CMDB, etc. - Strong architectural design skills with the ability to define scalable solutions - Hands-on experience with ServiceNow scripting using Glide and JavaScript - ServiceNow Certifications would be considered a strong asset If you are interested in this exciting opportunity, please apply now or refer someone who might be a good fit for this role. To submit your resume, kindly send it to nivetha.s@eminds.ai. Join us in shaping the future of ServiceNow development and architecture in a dynamic and rewarding work environment. #ServiceNowJobs #HyderabadJobs #ServiceNowDeveloper #ServiceNowArchitect #WeAreHiring,

As a Senior ServiceNow Developer at Bristol Myers Squibb, you will play a crucial role in designing, developing, and implementing complex ServiceNow solutions to support our mission of transforming patients" lives through science. Your responsibilities will include collaborating with business stakeholders to understand their requirements, maintaining and enhancing existing ServiceNow applications, troubleshooting issues, and staying updated on the latest ServiceNow features and functionalities. Additionally, you will mentor and train junior ServiceNow developers, contribute to the development of best practices, and work with cross-functional teams to automate business processes using ServiceNow. To excel in this role, you should hold a degree in Computer Science, Information Systems, or a related field, along with at least 5 years of experience in ServiceNow development and implementation. Possessing certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) will be advantageous. Your experience with various ServiceNow modules including Service Portal, HR Service Delivery, IT Service Management, IT Operations Management, IT Asset Management, and others, will be instrumental in delivering innovative solutions. Proficiency in ServiceNow scripting languages, integrations, reporting, and analytics, as well as Agile development methodologies, is essential. As a self-directed individual with excellent problem-solving abilities and strong communication skills, you will contribute to the continuous improvement of ServiceNow solutions, ensuring optimal performance and smooth operations. Your expertise in ServiceNow security, compliance, performance tuning, and optimization will be highly valued. If you are passionate about leveraging technology to drive advancements in patient care and seek a career that offers both challenges and rewards, we invite you to join our diverse and dynamic team at Bristol Myers Squibb.,

As a ServiceNow Developer at Perficient, you will play a crucial role in designing, developing, and implementing ServiceNow solutions with a primary focus on ITSM, ITOM, and CMDB modules. Your responsibilities will involve collaborating closely with stakeholders to deliver high-quality solutions that enhance business processes, improve operational efficiency, and ensure a seamless user experience for our clients. This position offers a fantastic opportunity to thrive in a fast-paced, innovative environment while contributing significantly to business transformations. In this role, you will be responsible for ServiceNow Development, including designing, configuring, and implementing ITSM, ITOM, and CMDB solutions to align with business objectives and streamline processes. Additionally, you will be involved in Customization & Automation tasks, such as customizing ServiceNow workflows, business rules, UI actions, and notifications to automate tasks and enhance operational efficiency. Integration tasks will also be a key aspect of your role, where you will develop and maintain integrations between ServiceNow and third-party applications using REST, SOAP, and other technologies. Your role will also encompass Troubleshooting & Support responsibilities, where you will provide ongoing technical support, troubleshoot platform issues, and ensure the stability and performance of the ServiceNow environment. Moreover, you will be involved in CMDB Management, optimizing and maintaining the CMDB, configuring CI classes, attributes, and relationships, and managing integrations with Discovery and other ITOM tools. To excel in this position, you should possess 3-6 years of hands-on experience as a ServiceNow Developer, with expertise in ITSM, ITOM, and CMDB modules. Proficiency in ServiceNow scripting (JavaScript, GlideScript), integration (REST/SOAP APIs), and platform customization is essential. Holding certifications such as ServiceNow Certified Application Developer or Certified System Administrator (CSA) and ITIL certification would be advantageous. Strong problem-solving skills, collaboration abilities, and a deep understanding of ServiceNow platform capabilities are key attributes for success in this role. At Perficient, we value our employees and offer a comprehensive benefits package, a collaborative work environment, competitive compensation, generous work/life opportunities, and various rewards and recognition programs. Join us at Perficient, a global digital consultancy that is committed to helping clients exceed customer expectations, outpace competition, and achieve business growth through digital transformation solutions.,

Basic Requirements: Minimum 5+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives

Experience- 3-8 years Location- Pan India Responsibilities A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting Applications for the role of Principal Consultant - Service Now Tech Lead In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities . You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. . Mentor and lead a team of developers. . Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. . Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. . Reviews design and code per sprint to ensure quality. . Creation and customization of complex workflows and custom workflow activities. . Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. . Contribute and review user stories. . Build and maintain technical documentation. . Monitor health, usage, and overall compliance of ServiceNow and its applications . Develop a keen understanding of the products we implement and client business. . Provide production support and be able to resolve problems under pressure. . Assists in project estimation. . Participate in regular Knowledge Transfer sessions with ServiceNow Developers . Stay current with new and updated capabilities of the ServiceNow Platform . Coordinate upgrades to Production and Sub-Production instances . Coordinate sub-production testing, evaluation, and regression remediation . Participate in blueprinting workshops and contribute with documentation and effort estimation. . Support COE in continuous development of training paths for professional advancement. . Contribute to ongoing definition of best development and solution practices. . Lead training workshops as mean to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications / Skills . Relevant experience ServiceNow Development. . Demonstrate prior experience in leading client projects as a technical lead. . Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.). Experience on S2P, FSO dispute, Service mapping would be preferred. . One greenfield implementation of any ServiceNow module. . Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades . Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API&rsquos, Service Portal etc... . Experience in Integration with 3 rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub. . Good understanding of ServiceNow Best practices in scripting, integration. . Experience in deploying code from Lower instance to Production. . Experience in Cloning and Upgrades. . Excellent communication Skills for client facing roles. . Good management, analytics, problem solving & interpersonal skills . Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills . Knowledge of Azure DevOps/ TFS / Jira / Rally Etc.. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Key Responsibilities Resolving technical cases raised by customers regarding the ServiceNow platform Troubleshooting unexpected behaviors and answering technical questions Providing support via web, chat, email, case updates, and phone Using diagnostic tools to identify root causes of issues Collaborating with teams to solve complex problems Providing feedback to improve processes and products across business units Skills & Requirements Must Have Skills ServiceNow platform knowledge Web technologies (JavaScript, CSS, HTML/XHTML, AJAX, XML) Object-oriented programming (JavaScript) SQL fundamentals Troubleshooting and debugging Strong Spoken English Communication Good To Have Skills ServiceNow components (Client Scripts, UI Policies, Service Portal, UI Builder) Virtual Agent and Configurable Workspaces SaaS platform support Web development support Soft Skills Empathy Trust-building Excellent communication skills (verbal and written) Creative problem-solving Adaptability Collaboration Additional Information Industry Domains Experience with incident management, knowledge base, and escalation processes is desirable Work Experience 2+ years of experience in ServiceNow Support/Implementation/Development Experience with ServiceNow components is desirable Experience supporting SaaS platforms is desirable Prior experience in web development support is desirable Project Details The role involves providing technical support to ServiceNow customers by resolving platform-related issues and answering technical questions. The engineer will use diagnostic tools to identify root causes of problems and collaborate with other teams to improve processes and products.

Role & responsibilities Overview: We are seeking a highly skilled and motivated ServiceNow Product Manager to lead the strategy, development, and optimization of our ServiceNow platform. The ideal candidate will play a key role in aligning the platforms capabilities with organizational goals, ensuring that ServiceNow delivers maximum value to stakeholders. This role combines technical expertise, strategic thinking, and leadership to drive innovation and efficiency in IT service management and related business functions. Core Skills Required ServiceNow HAM Leadership Extensive hands-on experience with ServiceNow Hardware Asset Management (HAM)including lifecycle tracking, procurement, compliance, and asset governance. Must be capable of guiding both strategy and execution. Stakeholder Management Proven ability to engage and align with senior global stakeholders, drive conversations with clarity, and translate business needs into system actions. Exceptional communication skills are non-negotiable. Global Team Leadership Demonstrated experience leading cross-functional, geographically dispersed teams, ensuring consistency, accountability, and timely delivery across regions. Administrative & Product Knowledge Strong understanding of ServiceNow administration, workflows, and configuration principles to effectively guide development teams and prioritize enhancements. Business Story Writing & Prioritization Ability to write clear, concise, and actionable user stories, prioritize the backlog, and interface with technical teams to ensure accurate delivery of requirements. Additional Requirements Availability: Must work primarily within CET hours (11:00 AM IST 8:00 PM IST) to align with European and global teams. Assessment: Willingness to undergo a technical or functional evaluation as part of the selection process. Work Location: Hybrid mode work from Hyderabad Office Education & Experience: Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field. 10+ years of experience managing ServiceNow or similar enterprise platforms. Proven track record of implementing and managing ITSM or other ServiceNow modules. Certifications : ServiceNow Certified System Administrator (CSA) required.

Experience in ServiceNow development, SPM, ITBM. Strong SPM Certified with proven experience in handling all aspects of SPM module ( Idea, Demand, Project, Cost ( cost plan,spend, budget etc), Portfolio, program,Time Card ), knowledge of C.A.R

Job Title: ServiceNow Developer Location: Bangalore / Hyderabad (Remote as of now) Experience: 5+ years Job Type: Full-time Primary Skills: ITSM, ServiceNow Development, Flow Designer, Workflows, Service Portal, REST/SOAP Integrations Job Description: We are looking for a skilled ServiceNow Developer with strong expertise in ITSM processes and hands-on experience in designing and developing ServiceNow solutions. Key Responsibilities: Design, develop, and implement custom ServiceNow applications and modules Develop and enhance Service Portal , Workflows , and Flow Designer components Work on REST/SOAP-based integrations with external systems using Integration Hub Utilize tools like Automated Test Framework , Virtual Agent , and Agent Workspace Manage and optimize Request Catalogs , performance dashboards, and reports Collaborate with cross-functional teams to understand requirements and deliver scalable solutions Maintain and troubleshoot both Client-Side and Server-Side scripts Ensure adherence to best practices in ServiceNow administration and customization Required Skills: Strong hands-on experience in ServiceNow ITSM development and administration Deep understanding of Workflows , Flow Designer , and Integration Hub Proficient in Service Portal design , including widgets and themes Experience with UI Builder , Performance Management , and Request Catalogs Good knowledge of ITIL processes , especially in Asset, Configuration, Incident, Problem, and Product Catalog Management Proficient in scripting (JavaScript), and front-end technologies including HTML, CSS, AJAX Exposure to API integrations (REST/SOAP) and service orchestration Preferred Qualifications: ServiceNow Certification (CSA/CIS) is a plus Experience with Agile or Scrum methodologies

Hiring Now | Full-Time ServiceNow Opportunities | Big 4 Client Locations: Mumbai | Bangalore | Pune Joining Timeline: August or Early September 2025 Notice Period: Only Serving Notice Period candidates will be considered A Big 4 consulting client is hiring full-time ServiceNow professionals across multiple modules. This is a great opportunity to join a top-tier organization and work on enterprise-level implementations. Open Positions & Experience Mumbai (Work from Office 5 Days a Week) ServiceNow CSM Consultant – 3+ Years ServiceNow Discovery Specialist – 3+ Years ServiceNow HAM Consultant – 3+ Years Bangalore / Pune (Preferred: Bangalore) ServiceNow SecOps Engineer – 5+ Years ServiceNow ITOM (Discovery) Developer – 5+ Years Bangalore ServiceNow ITSM Developer – 5+ Years Senior Integration Architect / ServiceNow Lead Developer – 6+ Years ServiceNow Developer – 4+ Years Work Type: Full-Time Employment Mode: Onsite in Mumbai | Hybrid in Bangalore/Pune Requirement: Must be currently serving notice Joining availability: August or Early September 2025 To Apply: Send your updated resume to: krishnanjali.m@technogenindia.com Referrals are highly appreciated!

At least 5 years of experience in ServiceNow IRM implementation with 4 years' experience as IRM Architect. Experience in ServiceNow IRM design, architecture, and implementations. Interested candidate send your Updated resume to benito@purpledrive.com

As a IRM ServiceNow senior associate at Northern Trust, you will play a crucial role in driving the development, estimations, implementation, and customization of solutions using ServiceNow GRC modules. Your responsibilities will include analyzing business requirements for GRC solutions, designing and configuring workflows for Policy Compliance, Risk Management, and Audit modules, as well as collaborating with stakeholders to ensure successful project delivery. Additionally, you will deliver technical expertise in ServiceNow development related to the IRM Module and stay current with ServiceNow best practices and platform updates. To be successful in this role, you should have a minimum qualification of any Degree/Diploma in Computer Science, Technology, Software Development, Business Information Sciences, or equivalent industry experience, along with at least 7 years of hands-on experience in IRM ServiceNow design and development. Strong understanding of ServiceNow development, including client-side and server-side scripting, is essential, as well as proficiency in creating and managing workflows, REST integrations, and email notifications. ServiceNow certifications such as CSA, CAD, and CIS are highly desirable, and excellent problem-solving skills and attention to detail are required. Nice to have skills for this role include experience with additional ServiceNow modules such as ITSM, PPM, CSM, HRSD, and SecOps, knowledge of Virtual Agent and Integration Hub, and experience with Agile methodology. Working at Northern Trust offers a flexible and collaborative work culture where movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities it serves. Northern Trust is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email the HR Service Center at MyHRHelp@ntrs.com. Apply today to join Northern Trust, one of the world's most admired and sustainable companies, and be part of a workplace with a greater purpose.,

As a ServiceNow AI Developer/Consultant, you will be responsible for designing and implementing intelligent workflows and AI-powered features on the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with a solid understanding of AI/ML technologies like predictive intelligence, Virtual Agent, and Natural Language Understanding (NLU). Your key responsibilities will include designing and implementing AI features such as Virtual Agent, Predictive Intelligence, and NLU within the ServiceNow environment. You will also be tasked with configuring and customizing ServiceNow modules such as ITSM, CSM, HRSD, or FSM with AI-driven enhancements and integrating external AI platforms like OpenAI or Azure AI for advanced use cases. Collaboration with stakeholders to identify opportunities for AI automation and efficiency improvements will be a crucial aspect of your role. Setting up and fine-tuning Now Assist and related capabilities within the ServiceNow ecosystem, developing Virtual Agent topics and decision trees, and implementing predictive models using ServiceNow's Predictive Intelligence are among the key tasks that you will handle. Moreover, you will create, manage, and test custom ML solutions within ServiceNow Studio or via APIs, ensuring high-quality documentation, test coverage, and governance of AI models and features. It will be essential for you to stay abreast of the latest trends in ServiceNow and AI, keeping up with new releases and best practices in the field.,

We are actively hiring individual developers for the following ServiceNow modules: GRC + TPRM (Third Party Risk Management) ITAM ITOM HAM SAM GenAI + Now Assist Note: Candidates can apply for one or more modules based on their expertise.