ServiceNow Developer-ITOM

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your role is crucial in delivering value to customers efficiently and timely. Your meticulous attention to detail and commitment to quality will ensure the success of the products. **Key Responsibilities:** - **ITOM Implementation:** - Design and implement ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management for comprehensive visibility into the IT environment. - Configure MID Servers and integrate them with network devices, servers, and applications for automated asset discovery. - Define and deploy service maps to visualize relationships between IT components for proactive incident management. - **AIOps Integration:** - Evaluate and implement AI-powered ITOM tools to automate IT operations and optimize resource utilization. - Build workflows and automations utilizing anomaly detection, root cause analysis, and predictive maintenance capabilities. - Develop custom dashboards and reports for actionable insights in efficient problem resolution and performance optimization. - **Technical Expertise:** - Deep understanding of ServiceNow ITOM modules, scripting languages like JavaScript and Jelly, and integration capabilities. - Hands-on experience in network and system administration principles, including device discovery and troubleshooting. - Stay updated on the latest developments in AIOps and its integration with ServiceNow. - **Collaboration and Communication:** - Collaborate effectively with IT operations, network, and application teams to design optimal ITOM solutions. - Communicate technical concepts clearly to various stakeholders. - Document configurations and procedures for future reference and knowledge sharing. **Qualifications Required:** - Minimum 7 years of experience in ServiceNow ITOM. - Proficiency in Discovery, Service Mapping, Event Management, JavaScript, Jelly scripting, and API integrations. - Knowledge of AIOps, ML-based analytics, cloud environments, and Agile or DevOps environments is preferred. As a valued member of the team at Kyndryl, your contributions will significantly impact product success. You will work in a passionate team dedicated to innovation, creativity, and excellence. The role empowers you to drive innovation, take ownership, and enhance problem-solving, collaboration, and automation skills. Exciting growth opportunities within the job family are available at Kyndryl, allowing you to progress to esteemed positions such as Principal Engineer or Vice President of Software with dedication and hard work. At Kyndryl, diversity is valued, and the workplace fosters inclusivity for all employees. The company offers a supportive and equitable culture. As a graduate or intern at Kyndryl, you can kickstart your career, contribute to the business, access learning opportunities, collaborate with global teams, and engage in community activities. The dynamic and expert-filled atmosphere at Kyndryl provides an excellent environment for professional growth.,