ServiceNow Developer-ITOM

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your role is crucial in delivering value to customers efficiently and timely. Your responsibilities will include: - ITOM Implementation: - Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management for comprehensive visibility into the IT environment. - Configure MID Servers and integrate them with network devices, servers, and applications for automated asset discovery. - Define and deploy service maps to visualize relationships between IT components for proactive incident management. - AIOps Integration: - Evaluate and implement AI-powered ITOM tools for automating IT operations and optimizing resource utilization. - Build workflows and automations using anomaly detection, root cause analysis, and predictive maintenance capabilities. - Develop custom dashboards and reports for efficient problem resolution and performance optimization. - Technical Expertise: - Deep understanding of ServiceNow ITOM modules, JavaScript, Jelly scripting, and integration capabilities. - Hands-on experience in network and system administration principles. - Stay updated with the latest developments in AIOps and its integration with ServiceNow. - Collaboration and Communication: - Collaborate with IT operations, network, and application teams to design optimal ITOM solutions. - Communicate technical concepts clearly to stakeholders. - Document configurations and procedures for knowledge sharing. Your contributions as a valued team member will significantly impact product success. You will work with a passionate team dedicated to innovation, creativity, and excellence, empowering you to drive innovation, take ownership of your work, and enhance problem-solving, collaboration, and automation skills. You are experienced in ServiceNow ITOM implementations with a growth mindset and a focus on customer success. Key technical and professional experience required includes at least 7 years in ServiceNow ITOM, expertise in Discovery, Service Mapping, Event Management, JavaScript, Jelly scripting, and API integrations. Preferred experience includes knowledge of AIOps, ML-based analytics, cloud environments, and Agile or DevOps environments. At Kyndryl, diversity is valued, ensuring a supportive and equitable culture for all employees. As a graduate or intern, you will kickstart your career, contribute to the business, access learning opportunities, collaborate with global teams, and engage in community activities, fostering excellent professional growth.,