5-6 Years of experience in handling Sales Cloud, Service Cloud, Salesforce CPQ, Community Good to have knowledge on Jira, Docusign, Conga. Certifications: Salesforce Certified Administrator, Sales Cloud consultant, Service Cloud Consultant, Salesforce Certified Platform Developer Modern Javascript knowledge and experience (Mandatory skillset) Working knowledge of Flows/Process Builder, Lightning Experience - Lighting Web Components & Aura, ,Apex(Synchronous and Asynchronous), understanding of Integration - REST/SOAP/Bulk API,Debugging/Troubleshooting Errors, Visualforce, workflows etc Should be able to engage cross-functional teams to resolve the issues related to Service/Sales Cloud/CPQ/Community in SFDC. Hands on experience in reports/dashboards. Should be able to map the business requirement to sales cloud/service cloud/CPQ/Community features and functionality. Very good understanding of cases, CPQ quotes, products, product rules, price rules, opportunities, orders, accounts, contacts and communities in SFDC. Also , very good Knowledge/understanding of OOB features like workflow rules, validation rules, process builder, flows, approval process. Solid understanding of users, profiles, roles, access and SFDC security model. Should be able to develop triggers, apex classes, lightning web & aura components, flows, batch apex, scheduler Should be able to write clear documentation (Functional Requirement Documents) on user issues and project tasks. Should work independently with very less supervision. Good MS Excel skills to analyse the pattern in large data volume Able to load/extract data using Workbench and DataLoader
